Fragile handle with care- presentation at www.eyenirvaan.com

1. FRAGILE…
HANDLE WITH
CARE !!
Nilesh Thite M. Optom, FIACLE
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2. Fragile.. Handle With Care !!

3. What’s in the name??
Everything !!

4. Breaking the ice
• Hello
• Good Morning
• How can I help you?

5. Communication
When we are right, no one remembers
but when we are wrong, no one forgets
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6. Why is communication important?
• To convey the message
• To avoid misunderstanding
• To show we care..
• 80 % of success is based on our ability
to deal with people

7. Listen
And listen.. Actively
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8. Be professional
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9. Be Kind
Every person we come across is
fighting a battle
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10. Looks are deceptive
Don’t expect the best gifts to come
wrapped in pretty paper

11. Examine for a moment,
an ordinary mind
on an ordinary day
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12. Addressing Price Issue
• Everyone talks about price..
• Can be uncomfortable at times

13. Why Do We Talk About Price??
• We understand numbers
• Easy comparison
• After all its our hard earned money

14. How Do We Tackle This Issue?
• Smile
• Accept client’s view
• Sell benefits not features
• Be convinced before trying to
convince others
• Never argue

15. High end products
Today's high end products are tomorrow’s standard
E.g. colour TV, computers, CDs
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16. High-end products
In skating over thin ice, our safety is in
our speed

17. High-end products
• If we don’t offer – someone else will
• ‘I give up’
‘ Wow.. What a great opportunity!’

18. Multiple sale
Which sense tells us that our clients
need only one pair of glasses??
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19. Multiple sale
• Ask probing questions
Hobbies, pass time
• Understand subtle requirements
• Create wants..

20. Build and maintain relationships
Relationship is like a violin..
Music may stop now and then..
but strings are always attached

21. A Chinese Poem
I listen, I forget
I see, I understand
I do, I learn
I practice, I control
And control leads to pleasure
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