1. Emily J. Good
13711 Nadine Street  Oak Park, MI 48237  313-319-4331
ejgood.ck@gmail.com
SUMMARY OF QUALIFICATIONS
8+ years of progressive responsibility in patron service and team management  Head of
Technical Services  Policy and procedure design and implementation Collection development
and budget management Knowledge and Training in MeL databases and e-resources  Plinkit
website maintenance  Energetic team player with excellent problem resolution skills
EXPERIENCE
Caroline Kennedy Library Dearborn Heights, MI
Head of Circulation & Technical Services 2006-Present
 Successfully manage three departments in circulation, technical services, and shelving.
 Responsible for hiring, training, assigning, evaluating, scheduling, and supervising 18-20
employees.
 Oversee MeL interlibrary loan departments and execute billing for lost and damaged
materials.
 Collaborate with librarians and support staff to assess, target, and address departmental
needs.
 Design and publish policy and procedure for departments, including training materials.
 Purchase and manage collection development areas. Maintain budgets for collection
areas.
 Execute, interpret, and take action on system reports.
 Act as a liaison between library and TLN Circulation Services; construct and implement
best practices in accordance with TLN guidelines.
 First contact for customer account assessment and problem resolution.
 Assist customers with account login issues for client servers.
 Website and social media management.
Caroline Kennedy Library Dearborn Heights, MI
Paraprofessional III 2005-2006
 Placed and fulfilled ILL requests.
 Utilized OCLC to search for and request cataloging.
 Processed and linked library materials in automation system.
 Ran reports and filled holds requests.
 Worked at circulation desk; assisted patrons with computer and reference questions.

2. Dearborn Public Schools Dearborn, MI
Substitute Teacher 2004-2006
 Organized students for effective instruction.
 Implemented lesson plans, while ensuring the integrity of academic time.
 Motivated students to learn and participate.
 Ensured student safety, and fostered positive learning environment.
Mardigian Library/U of M-Dearborn Dearborn, MI
Library Page 1994-1995
 Responsible for stack maintenance, including shelving and shelf-reading.
 Provided circulation assistance to patrons, including checkouts, renewals, reserve and
reference requests.
Caroline Kennedy Library Dearborn Heights, MI
Library Page 1988-1994
 Provided circulation assistance to patrons, including checkouts, renewals, reserves and
reference requests.
 Responsible for stack maintenance, processing periodicals, and patron record
maintenance.
EDUCATION
Wayne State University, Detroit MI 2009
Master of Library and Information Science
University of Michigan-Dearborn, Dearborn MI 2003
B.S. in Elementary Education
Computer Proficiencies
 Microsoft Office 2010: Word, Excel, Access, PowerPoint, Visio; Publisher
 Word 2007 and PowerPoint 2007 certified
 HTML
 Plinkit website software
Professional Development
• Librarian's Permanent Professional Certification
 Multiple workshops and classes for Continuing Education Units through Michigan Collaborative
for Library Services and The Library Network
Professional Affiliation
Michigan Library Association