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Advanced telephone selling
- 1. Telesales for Results Presented By Ronald Hughes
- 3. What are you going to get?
- 7. The Importance of People
- 9. Don’t worry about what your not?
- 12. Wish
- 13. Want
- 14. Need
- 15. Self actualisation need to feel worthy need to love and to be loved need for belonging and friendship need to feel safe and secure need for food, water, and shelter - physiological needs Maslow’s Hierarchy of needs
- 16. What do you buy on? Wish Want Need
- 17. Meeting and exceeding the customers expectation
- 18. The wow factor Delight = expectation + 1 Chris Daffy
- 19. Best Wow Criteria They are instantly noticed & Valued by Customers They are quick & easy to do They cost you little or nothing