Technology is changing more quickly than it ever has before. How can you make sure you’ve asked the right questions and you’re preparing your organisation to operate in a completely new world? Those that get it right will thrive in a sea of new opportunities and those that don’t will be playing catch up.

1. Making the Most of Not-for-Profit
Technology Trends
Presented by
Ian Ryder, CEO & Founder, appiChar Australia
May 2012

2. Today’s Presentation
• About appiChar and Ian Ryder (that’s me)
• Where we’ve come from – the last 50ish years
• A summary of the NFP technology landscape
• How it’s changing
• What does it actually mean on the ground?
• CRM and its impact
• A quick nod to the future

3. About appiChar
• Providing solutions to NFPs for 11 years
• Work just in the NFP sector, commercially run
• We only grow by having happy customers
• London, Sydney, Melbourne & Canberra

4. supporter360
• Developed supporter360 on Salesforce platform, going in
first 25 organisations now in Aus, UK, Italy, NZ

5. About Me
• In technology world for 23 years
• Started appiChar 11 years ago
• Came over to Australia three years ago
• Discovered the NFP sector in 1999 and haven’t
looked back!
http://appiboss.wordpress.com
http://twitter.com/appiboss
i.ryder@appichar.com.au

6. Some Context: The Last 50ish Years

7. The 2000s in NFP Tech

8. Three Bands of NFP Tech Thinking
The pragmatic middle
ground – neither
overly commercial nor
overly ‘open source’
Often zealous! Hopefully just right! Shareholders 1st
Some amazing Held back
technologies. innovation.

9. Bands Merging – Disruption Time!
Overly-
commercial
time is
nearly up.
‘Open’ cloud platforms –
perfect blend of open source Open is the
thinking, commercial reality. only way.

10. What’s Actually Changing?
• New web development platforms – not Windows
• Platform = opportunities and constraints for developers
• The web should be all about the removal of constraints
• Platforms as a Service (PaaS)

11. An Integrated best-of-breed app future
Web
Interface
Fundraising,
Finance, HR, Membership,
Admin Volunteers,
Core Services etc
Platform
Pick & choose
Multiple
Email
Online
Marketing,
Fundraising
Social Media
Tools

12. ‘Shared services’
• Always been a hot topic in sector
• Why? Because it makes sense…when done well
• Much better use of resources, focus on reason for existing
• Cloud / SaaS = shared services done beyond anything sector
could do itself
• When I say ‘cloud’ I mean ‘multi-tenant’
like Google or Salesforce

13. Multi-tenant (the non-techie version)
Lick of paint? Everyone Lick of paint? At some
gets it point…hopefully

14. Pick the right apartment block
History of not falling over is useful..

15. So all that means…
• Much faster change – at every level, orgs & humans!
• Opportunities and risks in new places
• Organisations HAVE to become much more tech-savvy
• CEOs & senior managers HAVE to become tech-savvy
• How can you set a strategy without knowing what you’re
getting into?
• Competitive disadvantage by not taking opportunities
• Get used to an increasing pace of change – this is still new!
• Just to be clear – I’m not talking about social media 

16. ‘Cloud’ + CRM = The Big Opportunity
• End of departmental silos – services, fundraising, marketing..
• One record per person – see the full picture, say right things
• Automated processes, workflows, approvals etc.
Case
Management
/
Government,
Funders
Services
Reporting Marketing &
& Billing Fundraising
Customer?
Volunteer?
Family?
Partner?
HR
Personalised
Finance
Web Portal
Admin

17. Key players in CRM space
• Key platforms include Salesforce (the one we use),
Microsoft Dynamics, Oracle, NetSuite
• Specialist not-for-profit offerings on Salesforce
(supporter360) and Dynamics (CRM4nfp) from Infoxchange
(developed in Australia)
• Pre-packaged offerings = lowest cost, lowest risk way to
benefit from CRM (Warning: own-book-talking!)

18. Some modern CRM capabilities

19. What about the future?
• Software market is changing rapidly, open cloud-based
platforms will dominate
• The same dynamics are at work just like mobile market –
small number of BIG platforms
• Think carefully before you sign up to a traditional client-
server system – will it be relevant some time very soon?

20. Thank you!
• For more information, visit:
http://supporter360.net
http://appiboss.wordpress.com
http://twitter.com/appiboss