Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks

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learn the latest enhancements on architecture and dialplan for rich media environments which include voice and video and desktop. The products and solutions discussed are relevant for any deployment of SIP, H.323, audio and video endpoints (either hard endpoints or soft clients). Some of the newer features/capabilities we'll discuss include: Global Dial Plan Replication (GDPR), VCS working as a gateway for cross platform B2B. I will discuss call control integrations with Cisco Unified Communications Manager 10.x and Cisco Video Communications Server 8.x and will give guidance on architectural deployments with Cisco Unified Communications Manager on most common scenarios (single site, multiple site, SME topology) for both point-to-point and multipoint calls. For more information please visit our website here: http://www.cisco.com/web/CA/index.html

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Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks

  1. 1. Collaboration Architecture Design: Unified Call Control and Dial plans for Voice and Video Centric Networks (Part 1 of 2) Johnny Jagroo. Ph.D. Consulting Systems Engineer Collaborations Session ID: T-CL-09-I Technical
  2. 2. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Agenda  Architecture for Unified Communication & Collaboration  CUCM 10.0 Key Themes, Features and Benefits  Unified Communications 10.x Licensing & Migration  Collaboration Edge Architecture – Designed 3
  3. 3. Architecture for Unified Communication & Collaboration
  4. 4. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Circa 2010 5 UC Manager (Voice) VCS Control VCS Expressway CTS Triple MXP, SX, Profile Series IP Phones CTMS CUPC Video Advantage IP Communicator SIP H.323 SCCP, MGCP, ISDN CTSMAN Internet UC Manager (TelePresence) PSTN CTS Single T3 EXT1 Movi MCU TS B2B Exchange CUBE ISDN TMSPrime  TelePresence and UC endpoints typically deployed on separate UCM clusters  Limited interoperability between endpoints (TelePresence Server was the bridge between these formerly non-interoperable worlds)  Lots of product functional overlap in every category: endpoints, call control, B2B connectivity, bridging, scheduling and management  Different dial plans (numerical vs. alpha-numeric centric)  Different methods of provisioning, management and monitoring  Feature inconsistency across the portfolio
  5. 5. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Expressway-C or VCS Control TelePresence Conductor Expressway-E Unified Communications Architecture 6 Expressway-C TMS Webex, B2B, Remote & Mobile Access Legacy SIP / H.323 Lync Multiparty Conferencing TelePresence Infrastructure SIP H.323 iOS Android Windows Mac OS X Video Telephony Personal TelePresence Multipurpose Immersive Messaging & Queuing Ad Hoc Scheduled Meetings HD Video IM & Presence Telephony XML Mobility
  6. 6. Cisco Confidential 7© 2013 Cisco and/or its affiliates. All rights reserved. CUCM 10.0 Key Themes, Features and Benefits
  7. 7. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Leveraging Cisco UCM v9.1 and v10.0 Features and Functionalities 4.x/5.x 6.x/7.x 8.0.x 8.5/8.6 9.1 10.0 Virtualization X X     BYOD (Jabber on Win/MAC/IOS for voice and video) X X X    Video (Unified Voice/Video call Control) X X X    Mobility (SNR for Voice and Video) X X X X   B2B (SIP URI-Dialing & VCS Expressway) X X X X   Enterprise License Management (ELM) X X X X   Bandwidth Management (Locations Based CAC) X X X X   Native Queuing for Contact Center X X X X   SAML Based Single Sign-On forAdmin Users X X X X X  Self Provisioning for endpoints X X X X X  Prime Collaboration Deployment (PCD) X X X X X  Collaboration Edge X X X X X  Network Based recording X X X X X 
  8. 8. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public  SAML-based Single Sign On (SSO)  Network-based call recording for any device, anywhere  Collaboration Edge  Integrated admin, serviceability and user options for IM/P service  Multi-domain and Active Directory alignment for IM/P service  IPv6 support for SIP endpoints and video, with media resource support for IPv6*  Unified Capabilities Requirements (UCR)  Video on Hold and CTI video support for video-enabled Contact Center  Caller-Specific Music on Hold  Extend & Connect Enhancements  User Data Service (UDS) API  Other API enhancements  Simplified Installation, Upgrade, Migration, IP address and/or host name change  Global dial plan replication by Intercluster Lookup Service (ILS)*  User self-provisioning and self- care*  Enable new videoconferencing resources, deployment models, use cases and technologies*  Secure intercluster bandwidth management, with support for EMCC, able to provide and reconcile treatment for disparate types of video endpoints CUCM 10.0 Key Themes, Features and Benefits
  9. 9. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Common Identity Service-Single Sign On TM S In the Cloud On Premise Why can’t I login once across my Cisco products and search for a contact to collaborate faster? • One login and experience across products and devices • One user profile shared across products • One list of contacts available to search, call, invite and collaborate Common Identity Common Contacts Common Identity Common Contacts
  10. 10. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public  Enable SAML SSO from Product Admin GUI  Administrative Access to GUIs  Administrative Access to CLIs enhancements (disable, recovery url, status)  Admin Logout  Recovery Administrator Access to GUIs  UC PAWS APIs  CUCM  CUCM IM/P  UCxN  CWMS - WebEx Mtg Server  WebEx Meetings (Android & IOS)  WebEx Connect  Prime Collab  ADFS 2  OpenAM 9 & 10  Ping Federate  Oracle Access Manager SAML-Based Single Sign On for Admin Users
  11. 11. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Supported types of SSO federations Outbound Federation Many more… SAML REST APIs Cisco Premise Service Providers Travel Cloud Connector QUAD Challenge  Costly Application Deployment and Maintenance Solution  Use different cloud services providers to deliver best of breed of cloud applications to Cisco employees
  12. 12. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public  Record any network connected call, regardless of device, location, or geography – Centralize or distribute call recordings based on network topology – Capture Mobility calls routed using Single Number Reach and Extend & Connect features – Network intelligence automatically selects the right gateway  Meets recording regulations for SOX compliance  Saves backhauling media from branch sites across limited bandwidth links Recording server Service Provider Mobile POTS Cisco Extend & Connect Cisco IP Phones TDM SIP Network-based Recording
  13. 13. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Video-Enabled Contact Centre  Video on Hold (for Remote Expert) – Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise – Play Video on Hold streams using Cisco Media Sense – Agents can select and manage video streams and the Customer’s experience from their CTI desktop  Video Awareness for CTI Applications – Enables CTI Applications to determine when Devices and Callers are video-enabled – Contact Center applications can use this information to match incoming video-capable Callers with Agents who have video-enabled devices Unified CM Cisco MediaSense Video ServersCustomer Agent Video Call Video on Hold
  14. 14. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Self-Care UC Settings: Easy, Intuitive, and Everywhere Access to the UC suite for managing Phones, Call Settings, Voice Mail Settings, conference scheduling, and more! Collectively manage “My Phones” Access the same Self-Care from the browser, in Jabber, or directly from supported Phones
  15. 15. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Admin: Set Templates &Sync Users from corporate directory User: Plugs in phone or installs Jabber User: Logs In. Done! Start Collaborate! Self Provisioning Empower Users to Provision Their Own Phone: As Easy as Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users Lower Opex + Higher productivity •Zero Touch to add user once set up •Instant service enablement for user •Reduce partner support costs •Multiple languages support
  16. 16. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Extend & Connect Enhancements  User-based provisioning – Automatic feature configuration, no Administrator intervention required  Mobility Interoperability – Enables users to take advantage of Cisco Mobility and Extend/Connect features concurrently  Manage feature settings from the User Care Portal  Forwarding control – Supports interoperability with third-party voicemail systems  Nailed-up call flow – Maintains connection to remote device between calls for faster call delivery
  17. 17. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Enhanced Locations Call Admission Control  UCM 9.x or higher clusters share dynamic bandwidth information using distributed Locations Bandwidth Manager service  UCM 10.0 adds support for Extension Mobility Cross Cluster (EMCC) –Better Locations CAC decisions for EMCC calls –Alternative to RSVP CAC for EMCC UCM UCM “Locations Bandwidth Manager” media stream Audio always requires the same amount of bandwidth after the negotiation Video is adaptive in nature, and CAC is not accurate CAC for Audio Don’t use CAC for Video due to endpoints media rate adaptation
  18. 18. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Network Modeling - Concepts  Administrator builds a Network Model using locations and links  A Location represents a LAN. It could contain endpoints or simply serve as a transit location between links for WAN network modeling  Links interconnect locations and are used to define bandwidth available between locations. Links logically represent the WAN link  Weights are used on links to provide a “cost” to the “effective path”. Weights are pertinent only when there is more than 1 path between any 2 locations  UCM calculates shortest paths (least cost) from all locations to all locations and builds the effective paths  The Effective paths are the paths with the “least cumulative weight”  UCM tracks bandwidth across any link that the network model indicates from originating Location to terminating location. B A C D F Deduct BW! Deduct BW! Deduct BW! Location Link Effective Path E
  19. 19. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public CUCM 10.0 Dial Plan Enhancements Enhancements to simplify +E.164 dial plan approach –Urgent priority for Directory Numbers. –Translation Pattern Calling Search Space Inheritance –Multiple Local Route Groups –Incoming Called Party Transformations on SIP Trunks and MGCP Gateways –Connected Party Transforms on H323 Trunks/Gateways and MGCP Gateways • GDPR (Global Dial Plan Replication) using ILS to propagate/learn numeric reachability information
  20. 20. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public 2 1 © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Intercluster Lookup Service (ILS) URI Route String mike@cisco.com clusterA.cisco.com joe@cisco.com clusterB.cisco.com
  21. 21. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public 22 Intercluster Lookup Service distributes URI dialing and call routing information between UCM clusters. joe@cisco.com ClusterB.cisco.com Global Dial Plan Replication adds cluster-wide numeric patterns and alternate numbers for URIs. 8112XXXX ClusterB.cisco.com Dials 81128914 Global Dial Plan Replication
  22. 22. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public 23 CUCM 10.0(1)+ Virtual-only CUCM 4.3 to 7.1 MCS only MCS CUCM 8.0(2) to 9.1 MCS or Virtual MCS or X X BE6K 8.5+ No change CUCN 10.X Supported Platforms
  23. 23. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Platform Options Tested Reference Configuration (TRC)1 2 B200 M3 B230 M2 B440 M2 C260 M2 Specs-Based (Software) VMware Supported Servers C220 M3 C240 M3 24
  24. 24. Unified Communications 10.x Licensing & Migration
  25. 25. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public License Migration Process • Policy – “Customers with UCSS will be assured the same licensing capability and capacity at no cost as they migrate to CUCM 9.1(2) and 10.0” Pre-9.x Licenses With UCSS Contract No Licensing Cost 9.1(2) or 10.0 Licenses Same Licensing Capability/Capacity Contact GLO (licensing@cisco.com) for all CUCM Migrations Response Time: 3-5 Business Days Process to Obtain Licenses (100% Manual Support) • GLO is your single point of contact for obtaining License Entitlement & Migration Licenses from pre-9.x (DLU based) to 9.1(2) or 10.0 (user based)
  26. 26. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 27 Cisco Collaboration Systems Release 10 Licensing Summary Personal Multiparty  + + + + WebEx Conferencing  + + + + Unity Connection   + + + Expressway    N/A N/A Jabber UC    N/A N/A Jabber IM/P      Prime Collaboration      # of Devices Supported Multiple Multiple Two / One One One CUWL Professional CUWL Standard UCL Enhanced Plus / Enhanced UCL Basic UCL Essential CPE & Hosted CPE & Hosted Personal Multiparty Allows for up to 4 parties in a video conference; included in CUWL Pro WebEx Conferencing One Named User license for both WebEx Meeting Center (1 year) AND WebEx Meetings Server; included in CUWL Pro Expressway Remote Worker Firewall traversal for voice and video; included in UCL Enhanced & above ------------------------- Firewall traversal for IM&P; included with all UCM licenses Prime Collaboration Cisco Prime Collaboration Standard; included with CUCM  = included w/ license + = optional add-on N/A = not available w/ license
  27. 27. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 28 Personal Multiparty – Four-Way Calling • Named host, four-party license for multiparty video and audio with content sharing • Flexible service levels from 360p to HD 720p30 • Support for unscheduled or rendezvous meetings Licenses available: ̶ Within Cisco® Unified Workshop License Professional with CSR 10.0 Enabled by Cisco TelePresence® Server and Cisco TelePresence Conductor
  28. 28. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Prime Collaboration 10.0 Standard Advanced Feature Highlights Provisioning Assurance Analytics Advanced - Optional Standard - Included • Single cluster • Provisions collaboration services • Two levels of RBAC for delegation • Audit log across multiple services • Single cluster batch • Single cluster • Voice and video fault • Performance metrics • Email notifications Not available – Advanced offer only Includes all Standard features, plus: • Multi-cluster in a single instance • APIs for integration • Process workflow • Advanced RBAC • Infrastructure templates Includes all Standard features, plus: • Multi-cluster in a single instance • Detailed endpoint monitoring • Deep video session monitoring • Multi-level RBAC and grouping • Diagnostic tests and more Long-term reporting and analysis: • Technology usage • Traffic analytics • Capacity planning • Asset usage • Quality of service
  29. 29. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30 UCL Essential UCL Basic UCL Enhanced / Enhanced Plus CUWL Standard CUWL Professional Analog 3905 6901 6921 6911 Fax TelePresence Room MX / Profile Series System Codecs and Quickset Platforms 99xx 89xx 792x Jabber Mobile Third Party SIPEX60 / EX90 7937 / 8831 TX / CTS / T Series 79xx DX650 69xx Jabber Desktop 78xx 7821 CUCM 10.0 Licensing Summary Cont.
  30. 30. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31 • Aligning with Cisco Prime suite of management products. • Independent standalone product with independent release cycle. • Positioned to support other Cisco products. • Standalone installation/backup/restor e (.iso) and OVA • 4 GB RAM • 1 CPU • 50 GB hard disk
  31. 31. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Prime Collaboration Deployment PCD … … CUCM 10.0 IM & Presence Nodes CUCM 10.0 Voice/Video Nodes … SME 10.0 Nodes Other clusters PAWS API • Management application • Comes with UCM 10.0(1) license • Otherwise “free” • Replaces PAWS-M • What does it do? • Install, Upgrade, Readdress applications • Migrate MCSVM or VMVM • Multi-node, multi-cluster, multi-app automation Direct Migration Support from CUCM versions to CUCM 10.0+ 6.1(5), 7.1(3) / 7.1(5), 8.0(1-3), 8.6(1-2), 9.X Migration support while … keeping old IP/hostname for all cluster nodes … changing IP/hostname for one or more nodes … using temporary IP/hostname for “testing”, then later going ack to old IP/hostn
  32. 32. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public CUCM Upgrade Central  CUCM v9.1 and v10.0  Unity/Unity Connection  MeetingPlace  Presence Server  Contact Center Express  Attendant Console  ANDTEK Application Server  License Count Usage report  Support and Collateral for BE6K/BE7K  Support for English, French, German, Spanish, Portuguese and MandariniPad App: https://itunes.apple.com/us/app/id650114526 Web Tool: http://tools.cisco.com/cucst/upgrade/index.jsp Readiness Assessment iPad App:
  33. 33. Share content/webex Make voice calls Instant Message and Presence Access visual voicemail/ Option Search corporate directory Video calls/ MP Collaboration Edge Expressway
  34. 34. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Cisco Expressway A new gateway solving & simplifying business relevant use cases • For Unified CM & Business Edition environments • Based on Cisco VCS Technology • Standards-based interoperability Teleworkers Mobile Workers B2B Consumers 3rd Parties Analog Devices Branch Office PSTN or IP PSTN Federation Cloud Services
  35. 35. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Branding Terminology Decode Collaboration Edge umbrella term describing Cisco’s entire collaboration architecture for edge ... features and services that help bridge islands to enable any to any collaboration… …collaborate with anyone anywhere, on any device…. Cisco VCS Existing product line option providing advanced video and TelePresence applications Includes VCS Control and VCS Expressway Cisco Expressway New product line option for Unified CM and Business Edition customers, providing firewall traversal & video interworking. Includes Expressway Core and Expressway Edge Mobile and Remote Access Feature available on both VCS and Expressway product lines with X8.1 s/w Delivers VPN-less access to Jabber and Fixed Endpoints
  36. 36. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public • Solution designed for and sold exclusively with Unified CM 9.1 and above (including Business Edition) • Subset of X8.1 features • No additional cost for server software licenses X8.1 Product Line Options New Offering X8.1 “Expressway C” Or Core “Expressway E” Or Edge “VCS Control” No Change “VCS Expressway” No Change VCS Expressway • Specialized video applications for video-only customer base and advanced video requirements • Superset of X8.1 features • No changes to existing licensing model
  37. 37. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Expressway & Service Discovery Old VCS Appliance CE 500 CE 1000 Notes: • Based on UCS C220 M3 (bare metal – no hypervisor) • Fixed configurations for high and low end deployment • CE500 Single components, 1Gbps interfaces • CE1000 Redundant components, 1 or 10Gbps interfaces Virtual Machine(s) Deployme nt vCPU Reserve d RAM Disk Space vNIC(s) Small 2 x 1.8 GHz 4GB 132GB 1Gb Medium 2 x 2.4 GHz 6GB 132GB 1Gb Large 8 x 3.3 GHz 8GB 132GB 10Gb
  38. 38. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Expressway-C roles:  Traversal client to Expressway-E  Interworking for H.323 and SIP Unified CM registered endpoints B2B Voice and VideoDMZ Expressway-E Expressway-C Base requirements/design considerations:  Configure separate zone for B2B video calls  Enable interworking for H.323 and SIP  Expressway-E: Advance networking for Expressway NAT (embedded SIP address fixup) Enterprise Network Unified CM Internet Cisco Expressway Architecture & Functionality Architecture Components and Functionality: B2B External enterprises and partners Expressway-E roles:  Traversal server for Expressway-C  External connectivity for H.323 and SIP
  39. 39. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Outside Network DMZ Inside Network How Expressway Firewall Traversal Works… 1. Expressway-E is the traversal server installed in DMZ. Expressway-C is the traversal client installed inside the enterprise network. 2. Expressway-C connects via the firewall to a specific port on the Expressway-Ewith secure login credentials. 3. Once the connection has been established, the Expressway-C sends keep-alive packets to the VCS Expressway 4. When Expressway-E receives an incoming call, it issues an incoming call request to Expressway-C. 5. The Expressway-C then initiates connection to the endpoint 6. The call is established and media traverses the firewall securely A Firewall Expressway-E BFirewallExpressway-C Internet
  40. 40. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Protocol Workload Summary Inside firewall (Intranet) Outside firewall VCS Expressway Express way-C UCM DMZ Protocol Security Service SIP TLS Session Establishment – Register, Invite, etc. via UCM HTTP TLS Logon, Provisioning/Configuration, Directory, Visual Voicemail XMPP XCP TLS Instant Messaging, Presence, Federation Media RFC 3711 Audio, Video, Content Share, Advanced Control (RTP/SRTP, BFCP, XCCP) Cisco WebEx Audio Video Social Messaging InternetCollaboration Services
  41. 41. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Media Traversal “C” calls “A” on-premise. Media firewall traversal over Expressway solution. VCS Control de-multiplexes media and forwards toward “A” Media Relay “C” calls “B” off-premise. Either B or C are behind NAT Media is relayed via Expressway solution. Typical Media Paths Direct Media “B” calls “D” off-premise. Both “B” and “D” are ICE- enabled and publically addressable. Media flows directly. A Inside firewall (Intranet) Expressway EExpress way C Collaboration Services UCM Internet DMZ Outside firewall Cisco WebEx B C DSIGNALING MEDIA UCM provides call control for both mobile and on-premise endpoints
  42. 42. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Expressway Solution Overview Video Endpoint alice@B.com A.com Conference Resource FW VCS VCS Expressway A.com DMZ CUCM bob@A.com +1(408)867-5309 bob.jabbevideo@A.com FW 7035551212 Function / Attribute Support Call control H.323 and SIP Interworking SIP / H.323 and IPv4 / IPV6 interworking Scale 500 local, 100 traversal calls per VCS FW Traversal Protocols H.460.18/19; SIP traversal; ICE Call Routing E.164, H.323 ID, or SIP URI; DNS SRV, ENUM, Local Management HTTPS admin, CLI, Event / Call Logging, SNMP Cloud Conference Resource 43 Traversal Client Traversal Server Internet joe@A.com
  43. 43. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Scalability and Redundancy  Expressway Cluster Capacities  Expressway Overview 44 N+2 Redundancy 4000 concurrent audio calls 2000 concurrent rich media sessions  Each member is a fully active Expressway-E. N+2 means you can lose up to 2 Expressways’ and still maintain full functionality 1000 External Zones20000 remote proxied registrations to CUCM Active<>Active configuration SSH cluster configuration
  44. 44. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Firewall Port Details  No inbound ports required to be opened on the internal firewall  Internal firewall needs to allow the following outbound connections from Expressway C to Expressway E – SIP: TCP 7001 – Traversal Media: UDP 36000 to 36011 – XMPP: TCP 7400 – HTTPS (tunneled over SSH between C and E): TCP 2222  External firewall needs to allow the following inbound connections to Expressway  SIP: TCP 5061  HTTPS: TCP 8443  XMPP: TCP 5222  Media: UDP 36002 to 59999  TURN server control: UDP 3478 – 3483  TURN server media : UDP 24000 – 24999 Jabber Guest, not required for Mobile & Remote Access TURN server control: UDP 3478 – 3 TURN server media : UDP 24000 – 24999
  45. 45. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public  Reassignment for scalability improvement System Feature Enhancement and Improvement Port ranges reassignment Function Protocol Port Direction X7 X8 Gatekeeper discovery UDP 1718 1718 1718 Host → Cisco VCS Gatekeeper RAS UDP 1719 1719 1719 ↔ H323 GK signal TCP 1720 1720 1720 Host → Cisco VCS H323 GK (H.225/Q931) signal - Range Start/End TCP 15000 19999 15000 19999 ↔ H323 call control - ASSENT TCP 2776 2776 2776 Host → Cisco VCS H323 call control - H.460.18 TCP 2776 2776 2776 Host → Cisco VCS Traversal Media Port - Range Start/End UDP 50000 54999 36000 59999 ↔ Traversal Server Media Demultiplexing - Range Start/End UDP 2776 2777 - - Host → Cisco VCS SIP Signal - UDP UDP 5060 5060 5060 Host → Cisco VCS SIP Signal - TCP TCP 5060 5060 5060 Host → Cisco VCS SIP Signal - TLS TLS 5061 5061 5061 Host → Cisco VCS TURN services UDP 3478 3478 3478 Host → Cisco VCS TURN media - Range Start/End UDP 60000 61200 60000 61200 Host → Cisco VCS B2BUA media - Range Start/End UDP 56000 57000 56000 57000 ↔ B2BUA communication with OCS/Lync TLS 65072 65072 65072 ↔ B2BUA communication with VCS TLS 65070 65070 65070 Cisco VCS → Cisco VCS B2BUA communication with transcoders TLS 65080 65080 65080 ↔ B2BUA OCS/Lync presence communication TLS 10010 10010 10010 ↔ IP Ephemeral Port - Range Start/End Logging (UDP), Incident reporting (TCP), etc. TCP 40000 49999 30000 35999 Cisco VCS → Host Outbound SIP connnection - Range Start/End TCP 25000 29999 25000 29999 Cisco VCS → Host
  46. 46. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Extend Enterprise Collaboration to Customers Jabber Guest virtual machine E n t e r p r i s e Expressway Public Internet Unified CM or Business Edition
  47. 47. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Financial Services Application Wealth Management Benefit Promoters • Enable up-sell, cross-sell, and increase share of wallet • Increased high-touch personal interaction • Improve ROI of Telepresence investments • Creates a competitive advantage Portfolio Advisor Remote Expert FSI website and/or invitation * Images for illustration purpose only. Final UI subject to change.
  48. 48. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public  What is JabberGuest  JabberGuest is a new consumer to business (C2B) solution • The idea is to extend the reach of enterprise telephony to people outside the corporate firewall who do not have phones registered with Unified CM (or VCS Control/Expressway) • The solution is "click to call" and not required to open an account, create a password, or otherwise authenticate JabberGuest Expressway-CExpressway-C java script call control media plugin H.264 ICE Internet CUCM SIP UA (Registered on CUCM) DMZ LAN Enterprise Network JabberGuest Server
  49. 49. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Complete Your Paper Session Evaluation Give us your feedback and you could win 1 of 2 fabulous prizes in a random draw. Complete and return your paper evaluation form to the Room Attendant at the end of the session. Winners will be announced today at the end of the session. You must be present to win! Please visit the Concierge desk to pick up your prize redemption slip. Visit them at BOOTH# 407
  50. 50. Cisco and/or its affiliates. All rights reserved.Presentation_ID Cisco Public Summary  Architecture for Unified Communication & Collaboration – Where we were and where are  CUCM 10.0 Key Themes, Features and Benefits  Unified Communications 10.x Licensing & Migration  Collaboration Edge Architecture – Designed – Expressway – B2B/ B2C 51

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