People making a difference in hospitality conference plymouth univserity
•
0 likes•420 views
Recommended
Recommended
More Related Content
Viewers also liked
Viewers also liked (15)
Similar to People making a difference in hospitality conference plymouth univserity
Similar to People making a difference in hospitality conference plymouth univserity (20)
People making a difference in hospitality conference plymouth univserity
- 1. "People Making a Difference in Hospitality" TONY POTTER PRESIDENT – BRAVEAGLE Tony@braveagle.com @braveaglesocial
- 2. People are our most important assets... Tony@braveagle.com @braveaglesocial
- 3. Are they ??.... Or is it a form of Service Tony@braveagle.com @braveaglesocial
- 5. The Tell Tale Signs? Tony@braveagle.com @braveaglesocial
- 6. • Poor staff facilities • Criticism of the industry • Low rates of pay issues • Unhappy personnel • Disinterest in service • Un kept appearances • High labour turnover • Industry leak of staff • Weak industry reputations Tony@braveagle.com @braveaglesocial
- 7. 4,500 Employed In Hospitality In South West England… Tony@braveagle.com @braveaglesocial
- 8. It’s not Rocket science… Tony@braveagle.com @braveaglesocial
- 9. • Treat people like Adults • Tell the truth & be honest • Practice respect, integrity & courage • Get the physical environment right • Provide them with the tools • Communicate, Communicate, Communicate • Acknowledge & reward Tony@braveagle.com @braveaglesocial
- 11. Manage People well + = Added Value Foster People Tony@braveagle.com @braveaglesocial
- 12. The Goal To transform skills in areas of • Management • Leadership • Customer Service • Technical Skills Tony@braveagle.com @braveaglesocial
- 13. Technical Skills are the least important… Tony@braveagle.com @braveaglesocial
- 14. Can you answer YES to any of these Questions??? • Do you serve food from the left? • Can you use a duck press • Do you object to wine being characterised as having a redcurrant nose • Do you think silver service is cool • Do you think white linen is a sign of good service Tony@braveagle.com @braveaglesocial
- 15. But!.. They are relevant in terms of eye for detail ! Tony@braveagle.com @braveaglesocial
- 16. Bridge designers are not Welders! Tony@braveagle.com @braveaglesocial
- 17. How do we create & develop sustainable Competitor Value Tony@braveagle.com @braveaglesocial
- 18. • Be proud to serve • Think Like a Customer • Management, Leadership & Technical skills • Logic will get you from A – Z Tony@braveagle.com @braveaglesocial
- 21. IMAGINE “Logic will get you from A to Z; imagination will get you everywhere.…” Tony@braveagle.com @braveaglesocial
- 22. CREATE “ THE BEST WAY TO PREDICT THE FUTURE IS TO CREATE IT…” Tony@braveagle.com @braveaglesocial
- 23. ENGAGE “ Tell me I cant, and I’ll show I can …” Tony@braveagle.com @braveaglesocial
- 24. “Believe that anything is possible .… and it will be” Tony@braveagle.com @braveaglesocial
- 25. The 8 Essentials 1. Service Culture / Change management 2. Vision & Planning 3. Positioning 4.V.A.P. 5. Alliances / relationships 6.Communication 7. Process 8. Performance Tony@braveagle.com @braveaglesocial
- 26. Skills &Levels • Negotiation • Leadership • Communication • Operational sales • Presentation skills • Developing culture • Managing change • Team work • Networking • Emotional intelligence • Relationships • Interpersonal skills • Commercial Appreciation • Core sales skills Tony@braveagle.com @braveaglesocial
- 28. • Take care of the customer • Recruit the best talent • Develop. Train & sustain • Communicate the vision • Manage performance • Manage change to stay on top Tony@braveagle.com @braveaglesocial
- 29. “ We can not change where we have been … We can only change where we are going …” Tony@braveagle.com @braveaglesocial