Operations management involves producing goods and services by transforming various resources like materials, labor, equipment, and capital. The production process takes inputs and transforms them through manufacturing or service delivery activities to create outputs for customers. Quality management aims to minimize waste and defects and ensure strict conformance to standards throughout the production process. Total quality management promotes continuous improvement across all business operations with commitment from all employees and a focus on customer needs to maintain competitive advantages.

1. Business
Operations
A flipped lesson

2. Nature of Management

3. Importance of management skills

4. Adhering to business goals

5. Now .. How?
• Strategies

6. 4 key business functions

8. Goods - tangible

9. Services - intangible

10. • OPERATIONS
MANAGEMENT

11. •
Produce a good or service

12. Uses inputs from variety of
resources:
Physical
Human
Finance

13. Meet needs of customers.

14. Page 198 Questions 3,4,5+6
Page 201 Questions 2+3

15. Production Process
Inputs
Transformation
Outputs

16. • Inputs
• Raw materials
• Capital equipment.
• Labour
• Information - knowledge
• Time
• Money

20. Page 207 Questions 1+2

21. Quality management
• Minimise waste and defects.
• Strictly conform to standards.
• Reduce variance in final output.

22. • Optimise production
process.
• Reduces defects.
• Minimise waste.

23. Ensure standards are met.
Eg. ISO standards.

25. Total Quality Management (TQM)
• Continuous improvement.
• All aspects of business operations.
• Commitment by every employee.
• Maintain a customer focus.
• Retain competitive advantages.

26. Page 213 Questions 1,2,3+4