1. Bajaj Allianz
24X7 Spot
Assistance
Customer Guide
Berkshire India Ltd (Regd. Add: 1101, Naurang House, 21 K G Marg, New Delhi - 110001) is a licensed Corporate Agent of Bajaj Allianz General Insurance (CA License No.: BAG 8526705). The
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purchase/non-purchase of an insurance plan on BerkshireInsurance.com by a customer is on a voluntary basis. For more details on risk factors, terms and conditions please read the sales
brochure carefully before concluding a sale. Insurance is the subject matter of the solicitation.

2. Bajaj Allianz
24X7 Spot
Assistance
‘With
you as
You
drive’
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3. 24X7 Spot Assistance Services
Absolute Peace of Mind
What is Assistance?
 Customer-Oriented Total Solution, Beginning-to-End, in
event of an emergency – be it Accident or Vehicle
Breakdown
 Relies on a specialized 24x7 call center and an extensive
network of qualified service providers and Inhouse/External
Surveyors
 Offers convenient solutions and peace of mind to users and
ladies driver in particular
 Adds Value to products and enhances Brand Loyalty
Toll Free 1800-103-5858
Absolute Peace of Mind
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BJAZ 24X7 Spot Assistance

4. Existing Service Offering
Huge Gap in the Market
How our service is better than the other competitor
 Lack of wide spread network .Many of the players are limited
to one or few cities
 Do not offer services in case of accident
 Do not offer spot survey
 Do not offer towing
 Do not offer hotel accommodation
 Do not offer taxi
 No central number to call, hence no ability to coordinate a
nation-wide service – each dealer has different number
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BJAZ 24X7 Spot Assistance

5. Existing Service Offering
Huge Gap in the Market
How our service is better than Manufacturer Service
 Not feasible for manufacturers/Dealers to invest in requisite
set-up for quality roadside assistance like vehicles and Call
Centre
 Manufacturer worry more about newly sold Vehicles
 Dealers generally provide RSA during warranty period, but
the service provided varies greatly incase of old and outside
vehicles. Generally expansive
 The service currently provided by dealers is generally
“vehicle-focused” and not “customer-focused”- does not take
care of accident related problems, Tyre and Fuel etc
 No international standard equipment for RSA.
 No central number to call, hence no ability to coordinate a
nation-wide service – each dealer has different number
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BJAZ 24X7 Spot Assistance

6. Quality of Service Offered by competition
Huge Gap in the Market
Reliability? Personal Safety? Vehicle Safety?
Transparency? Identity? Equipment?
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BJAZ 24X7 Spot Assistance

7. Why we chose Mondial
Differentiators - Why Bjaz Tied up with Mondial Assistance
 Mondial don’t simply provide Call Centre Services
 They work with the automobile & insurance industry…It is part of their core business
 The knowledge & understanding gained from car manufacturing clients is utilized to deliver World
Class service quality
 Simplicity is a key for customers
 One window to address the problem with their vehicle
 Professional service by skilled and knowledgeable staff
 RSA is their area of expertise.
 State of the Art Flat Bed Trucks
 Specialized Support Staff (Qualified Technicians)
 Manufacturer training for Field Staff
 Range of Vehicles (Rapid Response Vehicles, Customer Service Vehicles and Towing Trucks)
 Dedicated Call Centre (24X7)
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BJAZ 24X7 Spot Assistance

8. Bajaj Allianz in Cooperation with Mondial Assistance
Offering
Way to Customer Delight
Caring
+
Proactive
+
Professional
+
Connected
=
TRUST
The Heart of
Bajaj Allianz
24X7 Spot
Assistance
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BJAZ 24X7 Spot Assistance

9. Bajaj Allianz in Cooperation with Mondial
Assistance Offering
Way to Customer Delight
Available in select cities
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BJAZ 24X7 Spot Assistance

10. Bajaj Allianz in Cooperation with Mondial
Assistance Offering
What is covered in Bajaj Allianz 24X7 Spot Assistance
1. Total Support in case of Accident
 Towing Services/Shifting immobilized vehicle to Garage
 Medical Coordination
 Spot Survey
 Legal Assistance in case of accident
 Accommodation Benefits to occupants of insured vehicle
Onward Taxi Journey-up to 50 kms
2. Total support in case of mechanical electrical breakdown
 Flat Tyre Change
 Road Side Repair/ Mechanical & Electrical Breakdown
 Fuel related Assistance
 Assistance Over Phone
 Urgent SMS Relay
 Water & Wet Towel
 Pilot Error Support (Lost ,Locked or Spare Keys /Jump Start)
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BJAZ 24X7 Spot Assistance

11. Bajaj Allianz in cooperation with Mondial
Assistance Offering
Detailed Coverage
Spot Assistance will be given provided the event has occurred within 100 kilometers from the center
point of the covered city of Customer’s residence, office or at the roadside and the Insured
Vehicle has not reached a workshop/repairer.
1. Accident: Spot Survey and claim form/ doccumentaion
2. Assistance at home, office or on the roadside (if not already at a workshop)
a) Flat battery (jump start) – if battery is drained
b) Fuel problems including loss of fuel, air locks, fuel relays
c) Spare Key pick-up & delivery (in case of locked keys)
d) Flat tyre services
e) Other minor mechanical and electrical repairs at roadside
3. Towing Facility: To the nearest preferred garage of Bjaz
4. Urgent Message Relays: Over phone or sms to Customer’s relatives/specified persons.
5. Medical Co-ordination: Assistance in locating emergency medical centre
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BJAZ 24X7 Spot Assistance

12. Bajaj Allianz in cooperation with Mondial
Assistance Offering
Detailed Coverage
6. Fuel Assistance: Upto 3 ltrs of petrol/diesel on chargeable basis
7. Taxi benefits : Anywhere upto 50 kms from the spot of immobilisation of Insured
Vehicle
8. Accommodation Benefits: Over night stay @Rs. 1000 per occupant per day
provided accident has taken place 100 kms from the centre point of the covered city and
the time to repair the Insured Vehicle will exceed 12 hours from the time of reporting the
incident.
9. Legal Advice: Upto 30 minutes over phone
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BJAZ 24X7 Spot Assistance

13. Bajaj Allianz in cooperation with Mondial
Assistance Offering
Exclusions - Detailed
1. Cost of Parts and Labour payable or charged by the workshop/garage
2. Cost of consumables such as petrol etc
3. All type of Medical expanses & consultation
4. Legal fee , direct of indirect expanses
5. Where the Insured Vehicle can be safely transferred on its own power to nearest workshop
3. Any Accident, loss, damage and/or liability caused, sustained or incurred whilst the Insured
Vehicle is being used otherwise than in accordance with the limitations as to use unless
covered by Motor Insurance policy
4. Any Accident, loss, damage and/or liability directly or indirectly or proximately or remotely
occasioned by contributed to/by or traceable to or arising out of or in connection with
war, invasion, the act of foreign enemies, hostilities or warlike operations (whether
before or after declaration of war), civil war, mutiny rebellion, military or usurped power or by
any direct or indirect consequences of any of the said occurrences
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BJAZ 24X7 Spot Assistance

14. Bajaj Allianz in cooperation with Mondial
Assistance Offering
Exclusions- Detailed
6. Any loss or damage caused due to act of god perils like flood, earthquake riots and
strikes
7. Claims pertaining to theft losses
8. Any consequential loss financial or otherwise arising out of claims lodged under ‘24X7
Spot Assistance’
9. Where a loss is covered under Motor Insurance Policy or any other type of insurance
policy with any other insurer or manufacturer’s warranty or recall campaign or under any
other such packages at the same time
10. Replacement cost of battery and/or any associated repair cost
11. Cost of supply of parts or replacements elements or consumables
12. Repair cost of tyre or cost of tyre or tube at a third party workshop/repairer
13. Any taxes, levy and expenses incurred in excess of the limit described under the plan
opted by the Customer
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BJAZ 24X7 Spot Assistance

15. Bajaj Allianz in cooperation with Mondial
Assistance Offering
Exclusions- Detailed
14. Loss of valuables and personal belongings kept in the Insured Vehicle
15. Any loss or damage to the Insured Vehicle arising out of participation in a motor racing
competition or trial runs
16. Where it is proved that the Customer has abused the benefits under ‘24X7 Spot
Assistance’
17. Any loss or damage caused due to pre- existing damages
18. Any loss or damage arising out of intervention of Government Authorized Agencies, Police
Authorities or Law Enforcing Agencies
19. Any loss or damage resulting from the use of Insured Vehicle against the
recommendations of the owners manual and/or manufacturer’s manual
20. Any loss resulting from Customer’s deliberate or intentional and/or unlawful or criminal act
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BJAZ 24X7 Spot Assistance

16. Bajaj Allianz in cooperation with Mondial
Assistance Offering
Exclusions- Detailed
21. Benefits under ‘Taxi Benefits’ and ‘Accommodation Benefits’ for occupants in excess of
the seating capacity as per the registration certificate of the Insured Vehicle
22. Additional cost incurred in towing the Insured Vehicle to a dealer/workshop as
specified by Customer instead to Bjaz specified nearest authorized workshop
23. Services organized without Bjaz prior consent for the various assistance services
24. If Customer or Customer’s personal representative is already at a garage for delivery
of the Insured Vehicle or at the place of recovery in case of theft
25. Mechanical and/or electrical breakdowns that require replacement of spare
parts and/or specialized tools/equipments that are usually available only in automotive
workshops
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BJAZ 24X7 Spot Assistance

17. Thank You
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