Sametime@Baloise Customer Report for IBM Connect Rheintal 2013 by Christin Linke, Baloise

1. Sametime@Baloise
Customer Report for IBM Connect Rheintal 2013
Making you safer.

2. Baloise – in a nutshell
European provider of insurance and pension solutions founded in 1863
operate in 8 European countries under the umbrella of Bâloise Holding AG
- in Switzerland: specialized financial services provider (combining insurance and banking)
- focuses on insurance and pension solutions in Germany, Austria, Belgium, Luxembourg,
Liechtenstein, Croatia and Serbia
approximately 9,100 employees
headquartered in Basel/Switzerland
Speaker
Christin Linke
System Engineer Notes/Domino at Baloise CorpIT
Sametime specialised since 2008
Sametime@Baloise – Customer Report IBM Connect Rheintal www.baloise.com March 2013 2

3. Sametime@Baloise
First Steps 2005 - 2008
R7 Environment: Notes Clients 6.5.x, Server upgrading to R7
2005: first Sametime Server ID created for R7 Server
official start of Sametime pilot with small dedicated user group
R8 Environment: Notes Clients migration to 8.0.x, Server upgraded to R8
Sametime officially announced but not pushed or advertised
Snow Ball Effect 2008 - 2009
new Sametime 8.0 features supported by Baloise Notes Client 8.0.x
User experiences = launch of the snow ball effect
Intranet web-documentation
Sametime projects:
"Sametime BusinessCard" (customDB Bcardstorage.nsf & Irfan View)
Sametime included in Baloise Notes 8.0.x Client user quick start cards
"Desktop Conferencing" (Sametime A&V to replace existing PBX & ISDN Video Rooms)
Various pilots for testing of Sametime 8.0.x features (WebCam with dedicated user groups)
Sametime@Baloise – Customer Report IBM Connect Rheintal www.baloise.com March 2013 3

4. Sametime@Baloise
Getting Serious 2010 – today
Standalone Project "Sametime für den Konzern" started
Begin of collaboration with Klaus Bild (Belsoft)
Sametime 8.5.0 Server ID created
Sametime Infrastructure = separate Domino domain
Trouble shooting, PMRs & APAR, SPR, re-installs, VM Ware
Problems with Sametime Client 8.5, 8.5.1 needed
Sametime Server 8.5.1 Installation
Upgrade necessary due to massive problems & missing features
Re-install due to hardware changes
Several Client issues due to mismatching Notes Client vs. Sametime Client
Upgrade to Sametime 8.5.1.1 for more stability & problem fixes
Missing features (a.o. NAT) to be released with 8.5.2
Sametime Server 8.5.2 Installation
Installation on final hardware (32-bit, Win2008 SP2, VM & Blade)
Turn server for NATting
Trouble shooting, PMRs & APAR, SPR, issues due to mismatching Clients
Sametime Server 8.5.2 IFR1 Upgrade on existing 8.5.2 environment
Sametime embedded client 8.5.2 IFR1 for client rollout
Server-side stable, Client issues fixed in add-on HFs
Sametime Integration in SharePoint 2010 planned (ok in Test)
Sametime for iOS (Chat App) – Pilot start 03.04.2013
Sametime DMZ proxy using "From Zero to Mobile"
Sametime@Baloise – Customer Report IBM Connect Rheintal www.baloise.com March 2013 4

5. Best of...
Sametime@Baloise – Customer Report IBM Connect Rheintal www.baloise.com March 2013 5

6. Infrastructure at a glance
SERVER
Software
MS Windows 2008 SP2, 32bit
IBM Lotus Domino Server 8.5.2 FP3 (Sametime)
IBM Lotus Domino Server 8.5.3 FP3 (all)
Hardware
HP Blade Server
VM Ware on ESX 5.1
SAMETIME
Software
IBM Sametime Server V8.5.2 IFR 1
IBM DB2 9.7 for Sametime Standard V8.5.2
Installation Type
Primary Node (all) - SSC managed
Standard Node (Community) ) - SSC managed
standalone Install (iOS Proxy)
Sametime@Baloise – Customer Report IBM Connect Rheintal www.baloise.com March 2013 6

7. Infrastructure at a glance
CLIENT FEATURES*
Software Standard Client
Windows Vista Chat (incl. FileTransfer & Screenshots)
Windows Win7 Chat advanced (A&V)
MeetingRooms (incl.A&V, recording)
IBM Lotus Notes Standard Client 8.0.1*/ 8.0.2*
IBM Lotus Notes Standard Client 8.5.3 FP3 Citrix Client
Sametime embedded add-on 8.5.2 IFR1 (win32_20130225-1330) Chat (incl. FileTransfer & Screenshots)
MeetingRooms (no A&V, no recording)
Hardware
HP Desktop iNotes
HP Elitebook Chat (web-defined)
Lenovo X201 MeetingRooms (no A&V so far)
Lenovo T410
coming soon:
iPhone (starting 3GS) & iPad Coming soon:
Environment Sharepoint
Notes Standard on FAT Client Chat (incl. FileTransfer & Screenshots)
iNotes on IE9 on FAT Client
iPhone/iPad
Notes Standard on Citrix 4.5 32bit* (thin client) Chat (incl. FileTransfer & Screenshots)
Notes Standard on Citrix 6.5. 64bit (thin client) Import contacts disabled
iNotes on Citrix 6.5. 64bit (thin client) so far: no request for MeetingApp J
coming soon:
MS Sharepoint 2010 * Feature availability depends not only on the client but also
on country defined policy/agreements.
*migration in progress
Baloise Corporate Presentation www.baloise.com 26 March 2013 7

8. Lessons learnt...
I Know your infrastructure
II Have a concept
III Get a partner you trust
IV Learn to speak "WebSphere"
V Hands on all available documentation
VI Use the support of IBM
VII Get social! Attend and use conferences (Connect!)
VIII Have patience and respect Murphy's Law
IX Involve other teams
X Spread the word & use the user
Baloise Corporate Presentation www.baloise.com 26 March 2013 8

9. Baloise Corporate Presentation www.baloise.com 26 March 2013 9