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Customer Report for IBM Connect Rheintal 2013 by Christin Linke, Baloise

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  1. 1. Sametime@BaloiseCustomer Report for IBM Connect Rheintal 2013Making you safer.
  2. 2. Baloise – in a nutshellEuropean provider of insurance and pension solutions founded in 1863operate in 8 European countries under the umbrella of Bâloise Holding AG - in Switzerland: specialized financial services provider (combining insurance and banking) - focuses on insurance and pension solutions in Germany, Austria, Belgium, Luxembourg, Liechtenstein, Croatia and Serbiaapproximately 9,100 employeesheadquartered in Basel/SwitzerlandSpeaker Christin Linke System Engineer Notes/Domino at Baloise CorpIT Sametime specialised since 2008 Sametime@Baloise – Customer Report IBM Connect Rheintal March 2013 2
  3. 3. Sametime@BaloiseFirst Steps 2005 - 2008R7 Environment: Notes Clients 6.5.x, Server upgrading to R7 2005: first Sametime Server ID created for R7 Server official start of Sametime pilot with small dedicated user groupR8 Environment: Notes Clients migration to 8.0.x, Server upgraded to R8 Sametime officially announced but not pushed or advertisedSnow Ball Effect 2008 - 2009new Sametime 8.0 features supported by Baloise Notes Client 8.0.x User experiences = launch of the snow ball effectIntranet web-documentationSametime projects: "Sametime BusinessCard" (customDB Bcardstorage.nsf & Irfan View) Sametime included in Baloise Notes 8.0.x Client user quick start cards "Desktop Conferencing" (Sametime A&V to replace existing PBX & ISDN Video Rooms)Various pilots for testing of Sametime 8.0.x features (WebCam with dedicated user groups) Sametime@Baloise – Customer Report IBM Connect Rheintal March 2013 3
  4. 4. Sametime@BaloiseGetting Serious 2010 – todayStandalone Project "Sametime für den Konzern" started Begin of collaboration with Klaus Bild (Belsoft) Sametime 8.5.0 Server ID created Sametime Infrastructure = separate Domino domain Trouble shooting, PMRs & APAR, SPR, re-installs, VM Ware Problems with Sametime Client 8.5, 8.5.1 needed Sametime Server 8.5.1 Installation Upgrade necessary due to massive problems & missing features Re-install due to hardware changes Several Client issues due to mismatching Notes Client vs. Sametime Client Upgrade to Sametime for more stability & problem fixes Missing features (a.o. NAT) to be released with 8.5.2 Sametime Server 8.5.2 Installation Installation on final hardware (32-bit, Win2008 SP2, VM & Blade) Turn server for NATting Trouble shooting, PMRs & APAR, SPR, issues due to mismatching Clients Sametime Server 8.5.2 IFR1 Upgrade on existing 8.5.2 environment Sametime embedded client 8.5.2 IFR1 for client rollout Server-side stable, Client issues fixed in add-on HFs Sametime Integration in SharePoint 2010 planned (ok in Test) Sametime for iOS (Chat App) – Pilot start 03.04.2013 Sametime DMZ proxy using "From Zero to Mobile" Sametime@Baloise – Customer Report IBM Connect Rheintal March 2013 4
  5. 5. Best of... Sametime@Baloise – Customer Report IBM Connect Rheintal March 2013 5
  6. 6. Infrastructure at a glanceSERVERSoftware MS Windows 2008 SP2, 32bit IBM Lotus Domino Server 8.5.2 FP3 (Sametime) IBM Lotus Domino Server 8.5.3 FP3 (all)Hardware HP Blade Server VM Ware on ESX 5.1SAMETIMESoftware IBM Sametime Server V8.5.2 IFR 1 IBM DB2 9.7 for Sametime Standard V8.5.2Installation Type Primary Node (all) - SSC managed Standard Node (Community) ) - SSC managed standalone Install (iOS Proxy) Sametime@Baloise – Customer Report IBM Connect Rheintal March 2013 6
  7. 7. Infrastructure at a glanceCLIENT FEATURES*Software Standard Client Windows Vista Chat (incl. FileTransfer & Screenshots) Windows Win7 Chat advanced (A&V) MeetingRooms (incl.A&V, recording) IBM Lotus Notes Standard Client 8.0.1*/ 8.0.2* IBM Lotus Notes Standard Client 8.5.3 FP3 Citrix Client Sametime embedded add-on 8.5.2 IFR1 (win32_20130225-1330) Chat (incl. FileTransfer & Screenshots) MeetingRooms (no A&V, no recording)Hardware HP Desktop iNotes HP Elitebook Chat (web-defined) Lenovo X201 MeetingRooms (no A&V so far) Lenovo T410 coming soon: iPhone (starting 3GS) & iPad Coming soon:Environment Sharepoint Notes Standard on FAT Client Chat (incl. FileTransfer & Screenshots) iNotes on IE9 on FAT Client iPhone/iPad Notes Standard on Citrix 4.5 32bit* (thin client) Chat (incl. FileTransfer & Screenshots) Notes Standard on Citrix 6.5. 64bit (thin client) Import contacts disabled iNotes on Citrix 6.5. 64bit (thin client) so far: no request for MeetingApp J coming soon: MS Sharepoint 2010 * Feature availability depends not only on the client but also on country defined policy/agreements. *migration in progress Baloise Corporate Presentation 26 March 2013 7
  8. 8. Lessons learnt... I Know your infrastructure II Have a concept III Get a partner you trust IV Learn to speak "WebSphere" V Hands on all available documentation VI Use the support of IBM VII Get social! Attend and use conferences (Connect!) VIII Have patience and respect Murphys Law IX Involve other teams X Spread the word & use the user Baloise Corporate Presentation 26 March 2013 8
  9. 9. Baloise Corporate Presentation 26 March 2013 9