SESSION #1015/1020 Moving Your Library to 2.0 and Beyond Gail Richardson Acting Director Online Services, Oakville Public Library Beckie MacDonald Online Services Librarian, Oakville Public Library Amanda Etches-Johnson User Experience Librarian, McMaster University

Gail Richardson

Acting Director Online Services, Oakville Public Library

Beckie MacDonald

Online Services Librarian, Oakville Public Library

Amanda Etches-Johnson

User Experience Librarian, McMaster University

Twelve Things… Gail Richardson Acting Director ~ Online Services Oakville Public Library

Twelve Things… # 1 Know Your Culture

# 1

Know

Your

Culture

Twelve Things… # 2 Get buy-in From your Executives / Directors

# 2

Get buy-in

From your

Executives / Directors

Twelve Things… # 3 Determine Budget

# 3

Determine

Budget

Twelve Things… # 4 Get Buy-in From your Management Team

# 4

Get Buy-in

From your

Management Team

Twelve Things… # 5 Start the Buzz Pay Attention to Timing

# 5

Start the Buzz

Pay Attention

to Timing

Twelve Things… # 6 Poll your staff (If appropriate)

# 6

Poll your staff

(If appropriate)

Twelve Things… # 7 Determine the Scope

# 7

Determine

the Scope

Twelve Things… # 8 Which Tools? Core Competencies?

# 8

Which Tools?

Core Competencies?

Twelve Things… # 9 Determine Parameters Voluntary or Mandatory?

# 9

Determine

Parameters

Voluntary or Mandatory?

Twelve Things… # 10 Training Delivery (5 W’s)

# 10

Training

Delivery

(5 W’s)

Twelve Things… # 11 Incentives

# 11

Incentives

Twelve Things… # 12 Feedback & Post Communication

# 12

Feedback

&

Post Communication

Web 2.0 Staff Training @ OPL Beckie MacDonald Online Services Librarian Oakville Public Library

Web 2.0 Staff Training @ OPL CSI:OAKVILLE C omputer S avvy I nstruction

CSI:OAKVILLE

C omputer

S avvy

I nstruction

Web 2.0 Staff Training @ OPL 12 week contract 7 Hours / week Research Design Develop

12 week contract

7 Hours / week

Research

Design

Develop

Web 2.0 Staff Training @ OPL

Web 2.0 Staff Training @ OPL

Web 2.0 Staff Training @ OPL Blogs RSS Bloglines Social Bookmarking Wikis IM (Instant messaging) Social Networks

Blogs

RSS

Bloglines

Social Bookmarking

Wikis

IM (Instant messaging)

Social Networks

Web 2.0 Staff Training @ OPL 2 Sessions 3 hours per session Mandatory for all information staff

2 Sessions

3 hours per session

Mandatory for all information staff

SESSION 1

SESSION 1 TOPICS Blogs RSS Bloglines Social Bookmarking

Blogs

RSS

Bloglines

Social Bookmarking

INTRO TO CSI:OAKVILLE Why are we here? How did we get here? Where are we going? Where people and ideas meet

Why are we here?

How did we get here?

Where are we going?

BLOGS

CSI TRAINING BLOG

BLOGGING EXERCISE Scan through CSI:Oakville Blog Familiarize yourself with its features Reply to my most recent post Leave a comment

Scan through CSI:Oakville Blog

Familiarize yourself with its features

Reply to my most recent post

Leave a comment

CENTRAL BLOG

WHITE OAKS BLOG

TECKTALK BLOG

RSS

RSS BUTTONS

BLOGLINES

HOW TO ADD A FEED Click add button

BLOGLINES EXERCISE ADD the “CSI:Oakville” Blog ADD OPL web site ADD your favorite news media site

ADD the “CSI:Oakville” Blog

ADD OPL web site

ADD your favorite news media site

SOCIAL BOOKMARKING

FAVOURITES FOLDER

WHERE ARE YOUR FAVOURITES SAVED? HOME COMPUTER WORK COMPUTER INFO DESK COMPUTER OFFICE COMPUTER LAPTOP COMPUTER

SOCIAL BOOKMARKING EXERCISE Create at least 3 categories Add at least 2 web sites to each category

Create at least 3 categories

Add at least 2 web sites to each category

Web 2.0 Staff Training @ OPL PLAY TIME

PLAY

TIME

SESSION 2

SESSION 2 TOPICS Wikis IM (Instant Messaging) Social Networks

Wikis

IM (Instant Messaging)

Social Networks

WIKIS

WIKIS

WIKI EXERCISE You are going to edit a wiki! Get out your little paper we gave you at the beginning of the session. Go to: www.csioakville.pbwiki.com

You are going to edit a wiki!

Get out your little paper we gave you at the beginning of the session.

Go to: www.csioakville.pbwiki.com

EXAMPLE WIKI

‘IM’ INSTANT MESSAGING

INSTANT MESSAGING

INSTANT MESSAGING Add me: [email_address] Add a few people sitting around you (hint: ask them what email they used to set up their account)

Add me: [email_address]

Add a few people sitting around you (hint: ask them what email they used to set up their account)

SOCIAL NETWORKS

MYSPACE

FACEBOOK

FLICKR

YOUTUBE

RE-CAP

SESSION 1 TOOLS

SESSION 2 TOOLS

SURVEY

SURVEY COMMENTS “ Thank you very much Beckie, Gail and OPL for having this training made available to us all. Definitely we need to know this.” “ A very good introductory session. Took the "fear" out of what these things actually are and what they do.” “ Thanks Beckie. I think I'm in a new world!” “ All levels of library staff should receive this training so no one gets left behind” “ Thanks again for this training. I don't feel like a dinosaur.” “ Agree that OPL staff must keep current and savvy especially since most of our customers already are aware and/or use blogs, etc.”

“ Thank you very much Beckie, Gail and OPL for having this training made available to us all. Definitely we need to know this.”

“ A very good introductory session. Took the "fear" out of what these things actually are and what they do.”

“ Thanks Beckie. I think I'm in a new world!”

“ All levels of library staff should receive this training so no one gets left behind”

“ Thanks again for this training. I don't feel like a dinosaur.”

“ Agree that OPL staff must keep current and savvy especially since most of our customers already are aware and/or use blogs, etc.”

CSI REFRESHER One - 2 hour session Combination of both CSI:Oakville Sessions 1 & 2 Review of old exercises Addition of new exercises

One - 2 hour session

Combination of both CSI:Oakville Sessions 1 & 2

Review of old exercises

Addition of new exercises

The Mac Experience

Voluntary Incentives! Self-directed Not training, but learning “ Teams” Virtual, with a little bit of F2F Highlights of Learning 2.0 @ Mac

Voluntary

Incentives!

Self-directed

Not training, but learning

“ Teams”

Virtual, with a little bit of F2F

http://macetg.wordpress.com /

Intro Blogs RSS Wikis Social Bookmarking & Tagging Online Apps & Tools Online Social Networks Gaming & Virtual Worlds Browser Tools

Intro

Blogs

RSS

Wikis

Social Bookmarking & Tagging

Online Apps & Tools

Online Social Networks

Gaming & Virtual Worlds

Browser Tools

Decisions made, lessons learned It takes a village

It takes a village

Decisions made, lessons learned Build in lots of time for exploration & catch-up

Build in lots of time for exploration & catch-up

Decisions made, lessons learned There’s no perfect time

There’s no perfect time

Decisions made, lessons learned Don’t reinvent the wheel

Don’t reinvent the wheel

over 200 libraries! http://del.icio.us/tag/learning2.0libraries

Decisions made, lessons learned Take different learning styles into account

Take different learning styles into account

Decisions made, lessons learned Find a content balance

Find a content balance

Decisions made, lessons learned Enticements are...enticing!

Enticements are...enticing!

Decisions made, lessons learned Enticements are...enticing!

Enticements are...enticing!

How did we do? 82 Staff members signed up 68 completed the program

82 Staff members signed up

68 completed the program

“ the tools I have been exposed to are only a small part of opening up a world I was way too timid to explore” “ this mini course was the best learning experience I’ve had on the internet and I would gladly continue with it indefinitely if it were possible (no incentives required)” “ it’s amazing to look back at what has been covered these past few months. I’m so glad I had this opportunity and I would DEFINITELY participate in any future discovery programs” “ now I can navigate this vast sea of tools without panicking and calling the IT guys” “ what can I say, I think it rocked!”

“ the tools I have been exposed to are only a small part of opening up a world I was way too timid to explore”

Momentum: don’t lose it! follow-up sessions online or F2F. maintain the program blog with new & updated content. enrichment sessions on certain topics/tools. encourage the use of the technologies explored. provide a forum for staff to share ideas & get feedback from colleagues. contest: come up with new services using 2.0 tools!

follow-up sessions online or F2F.

maintain the program blog with new & updated content.

enrichment sessions on certain topics/tools.

encourage the use of the technologies explored.

provide a forum for staff to share ideas & get feedback from colleagues.

contest: come up with new services using 2.0 tools!

Questions?

Thanks! http://blogwithoutalibrary.net/talk/ola2008/learning2.pdf AIM/Skype: torontolibrarian MSN: amanda@etches-johnson.com

http://blogwithoutalibrary.net/talk/ola2008/learning2.pdf

AIM/Skype: torontolibrarian

MSN: amanda@etches-johnson.com

Image Credits ferris wheel: http://www.flickr.com/photos/josefstuefer/48743690/ Learning 2.0 graffiti: http://flickr.com/photos/hblowers/257442500/in/set-72157594308356357/ cufflinks: http://flickr.com/photos/oberazzi/318947873/

ferris wheel: http://www.flickr.com/photos/josefstuefer/48743690/

Learning 2.0 graffiti: http://flickr.com/photos/hblowers/257442500/in/set-72157594308356357/

cufflinks: http://flickr.com/photos/oberazzi/318947873/