SlideShare a Scribd company logo

Daix and Dawes "Reinventing Services"

•Download as PPTX, PDF•
•
National Information Standards Organization (NISO)
National Information Standards Organization (NISO)

This presentation was provided by Erin Daix and Trevor Dawes of the University of Delaware, during Session Four of the NISO event "Assessment Practices and Metrics for the 21st Century," held on November 15, 2019.

Education
1 of 14
Reinventing Library Services Trevor A. Dawes, Vice Provost and University Librarian Erin Daix, Director of Assessment
Go Blue Hens! 1
Building a Culture of Assessment What? Why? How? 2
LibQUAL+® 2013 2016 2020 3
ClimateQUAL® What We Learned What We Did Connection to LibQUAL+® 4
Strategic Initiatives Committee 5
QUESTIONS?
Library Instruction GWLA First Year Seminar Library Workshops 7
Film & Video Collection Study 8
QUESTIONS?
Systematic Reviews Study 10
Ithaka S+R Study: Changing Research Practices of Civil & Environmental Engineering Scholars 11
12 Ithaka S+R Surveys: Faculty Graduate Students
Daix and Dawes "Reinventing Services"

Recommended

Lippincott "Library Spaces: The Pandemic's Final Frontier"
Lippincott "Library Spaces: The Pandemic's Final Frontier"Lippincott "Library Spaces: The Pandemic's Final Frontier"
Lippincott "Library Spaces: The Pandemic's Final Frontier"National Information Standards Organization (NISO)
 
Reynoso "New Library and Learning Connection: Building Strategic Partnerships...
Reynoso "New Library and Learning Connection: Building Strategic Partnerships...Reynoso "New Library and Learning Connection: Building Strategic Partnerships...
Reynoso "New Library and Learning Connection: Building Strategic Partnerships...National Information Standards Organization (NISO)
 
Stiles and Barratt "UX and usability at a distance"
Stiles and Barratt "UX and usability at a distance"Stiles and Barratt "UX and usability at a distance"
Stiles and Barratt "UX and usability at a distance"National Information Standards Organization (NISO)
 
Embracing open access publishing for academic staff and student research
Embracing open access publishing for academic staff and student researchEmbracing open access publishing for academic staff and student research
Embracing open access publishing for academic staff and student researchnortherncollaboration
 
LibGuiding the way - Northern Collaboration 2017 Conference
LibGuiding the way - Northern Collaboration 2017 ConferenceLibGuiding the way - Northern Collaboration 2017 Conference
LibGuiding the way - Northern Collaboration 2017 Conferencenortherncollaboration
 
Strub "Assessment and COVID-19"
Strub "Assessment and COVID-19"Strub "Assessment and COVID-19"
Strub "Assessment and COVID-19"National Information Standards Organization (NISO)
 
Haricombe "Managing the Crisis or Leading Out of the Crisis?"
Haricombe "Managing the Crisis or Leading Out of the Crisis?"Haricombe "Managing the Crisis or Leading Out of the Crisis?"
Haricombe "Managing the Crisis or Leading Out of the Crisis?"National Information Standards Organization (NISO)
 
Chapman and Daly "Partnering with Black Students to Learn about their Library...
Chapman and Daly "Partnering with Black Students to Learn about their Library...Chapman and Daly "Partnering with Black Students to Learn about their Library...
Chapman and Daly "Partnering with Black Students to Learn about their Library...National Information Standards Organization (NISO)
 

Recommended

Lippincott "Library Spaces: The Pandemic's Final Frontier"
Lippincott "Library Spaces: The Pandemic's Final Frontier"Lippincott "Library Spaces: The Pandemic's Final Frontier"
Lippincott "Library Spaces: The Pandemic's Final Frontier"National Information Standards Organization (NISO)
 
Reynoso "New Library and Learning Connection: Building Strategic Partnerships...
Reynoso "New Library and Learning Connection: Building Strategic Partnerships...Reynoso "New Library and Learning Connection: Building Strategic Partnerships...
Reynoso "New Library and Learning Connection: Building Strategic Partnerships...National Information Standards Organization (NISO)
 
Stiles and Barratt "UX and usability at a distance"
Stiles and Barratt "UX and usability at a distance"Stiles and Barratt "UX and usability at a distance"
Stiles and Barratt "UX and usability at a distance"National Information Standards Organization (NISO)
 
Embracing open access publishing for academic staff and student research
Embracing open access publishing for academic staff and student researchEmbracing open access publishing for academic staff and student research
Embracing open access publishing for academic staff and student researchnortherncollaboration
 
LibGuiding the way - Northern Collaboration 2017 Conference
LibGuiding the way - Northern Collaboration 2017 ConferenceLibGuiding the way - Northern Collaboration 2017 Conference
LibGuiding the way - Northern Collaboration 2017 Conferencenortherncollaboration
 
Strub "Assessment and COVID-19"
Strub "Assessment and COVID-19"Strub "Assessment and COVID-19"
Strub "Assessment and COVID-19"National Information Standards Organization (NISO)
 
Haricombe "Managing the Crisis or Leading Out of the Crisis?"
Haricombe "Managing the Crisis or Leading Out of the Crisis?"Haricombe "Managing the Crisis or Leading Out of the Crisis?"
Haricombe "Managing the Crisis or Leading Out of the Crisis?"National Information Standards Organization (NISO)
 
Chapman and Daly "Partnering with Black Students to Learn about their Library...
Chapman and Daly "Partnering with Black Students to Learn about their Library...Chapman and Daly "Partnering with Black Students to Learn about their Library...
Chapman and Daly "Partnering with Black Students to Learn about their Library...National Information Standards Organization (NISO)
 
Plenary sessions: the power of digital for change - Jisc Digifest 2016
Plenary sessions: the power of digital for change - Jisc Digifest 2016Plenary sessions: the power of digital for change - Jisc Digifest 2016
Plenary sessions: the power of digital for change - Jisc Digifest 2016Jisc
 
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...UCD Library
 
Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"
Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"
Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"National Information Standards Organization (NISO)
 
Challenges at UoS - library space as learning spaces as learning styles evolve
Challenges at UoS - library space as learning spaces as learning styles evolveChallenges at UoS - library space as learning spaces as learning styles evolve
Challenges at UoS - library space as learning spaces as learning styles evolvenortherncollaboration
 
Dynamic Leadership and Management of Libraries/Learning Commons
Dynamic Leadership and Management of Libraries/Learning CommonsDynamic Leadership and Management of Libraries/Learning Commons
Dynamic Leadership and Management of Libraries/Learning CommonsPhilippine Association of Academic/Research Librarians
 
Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...
Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...
Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...National Information Standards Organization (NISO)
 
Transforming spaces to empower digital learning
Transforming spaces to empower digital learningTransforming spaces to empower digital learning
Transforming spaces to empower digital learningnortherncollaboration
 
Changing a workshop from physical to online delivery
Changing a workshop from physical to online deliveryChanging a workshop from physical to online delivery
Changing a workshop from physical to online deliverynortherncollaboration
 
Usability and UX at the University of Liverpool
Usability and UX at the University of LiverpoolUsability and UX at the University of Liverpool
Usability and UX at the University of Liverpoolnortherncollaboration
 
Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"
Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"
Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"National Information Standards Organization (NISO)
 
MMU Reading List Awareness Campaign - Encouraging students to read to success...
MMU Reading List Awareness Campaign - Encouraging students to read to success...MMU Reading List Awareness Campaign - Encouraging students to read to success...
MMU Reading List Awareness Campaign - Encouraging students to read to success...Talis
 
The Digital Magpie: the academic reading patterns of undergraduate students
The Digital Magpie: the academic reading patterns of undergraduate studentsThe Digital Magpie: the academic reading patterns of undergraduate students
The Digital Magpie: the academic reading patterns of undergraduate studentsnortherncollaboration
 
Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015
Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015 Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015
Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015 Academic & Special Libraries section (A&SL) of the Library Association of Ireland
 
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...Talis
 
Hosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
Hosting a Wikipedia Editathon - Northern Collaboration 2017 ConferenceHosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
Hosting a Wikipedia Editathon - Northern Collaboration 2017 Conferencenortherncollaboration
 
Amazing Archives - Northern Collaboration 2017 Conference
Amazing Archives - Northern Collaboration 2017 ConferenceAmazing Archives - Northern Collaboration 2017 Conference
Amazing Archives - Northern Collaboration 2017 Conferencenortherncollaboration
 
Teaching and learning development for academic support librarians at the Univ...
Teaching and learning development for academic support librarians at the Univ...Teaching and learning development for academic support librarians at the Univ...
Teaching and learning development for academic support librarians at the Univ...IL Group (CILIP Information Literacy Group)
 
Energising the Lecture Theatre Northern Collaboration 2017 Conference
Energising the Lecture Theatre Northern Collaboration 2017 ConferenceEnergising the Lecture Theatre Northern Collaboration 2017 Conference
Energising the Lecture Theatre Northern Collaboration 2017 Conferencenortherncollaboration
 
Monica Crump 'Stepping outside the walls of the library' #asl2015
Monica Crump 'Stepping outside the walls of the library' #asl2015 Monica Crump 'Stepping outside the walls of the library' #asl2015
Monica Crump 'Stepping outside the walls of the library' #asl2015 Academic & Special Libraries section (A&SL) of the Library Association of Ireland
 
Know Thy User: Duke Libraries User Studies Initiative
Know Thy User: Duke Libraries User Studies InitiativeKnow Thy User: Duke Libraries User Studies Initiative
Know Thy User: Duke Libraries User Studies InitiativeEmily Daly
 
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"National Information Standards Organization (NISO)
 
Mattingly "AI and Prompt Design: LLMs with NER"
Mattingly "AI and Prompt Design: LLMs with NER"Mattingly "AI and Prompt Design: LLMs with NER"
Mattingly "AI and Prompt Design: LLMs with NER"National Information Standards Organization (NISO)
 

More Related Content

What's hot

Plenary sessions: the power of digital for change - Jisc Digifest 2016
Plenary sessions: the power of digital for change - Jisc Digifest 2016Plenary sessions: the power of digital for change - Jisc Digifest 2016
Plenary sessions: the power of digital for change - Jisc Digifest 2016Jisc
 
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...UCD Library
 
Challenges at UoS - library space as learning spaces as learning styles evolve
Challenges at UoS - library space as learning spaces as learning styles evolveChallenges at UoS - library space as learning spaces as learning styles evolve
Challenges at UoS - library space as learning spaces as learning styles evolvenortherncollaboration
 
Transforming spaces to empower digital learning
Transforming spaces to empower digital learningTransforming spaces to empower digital learning
Transforming spaces to empower digital learningnortherncollaboration
 
Changing a workshop from physical to online delivery
Changing a workshop from physical to online deliveryChanging a workshop from physical to online delivery
Changing a workshop from physical to online deliverynortherncollaboration
 
Usability and UX at the University of Liverpool
Usability and UX at the University of LiverpoolUsability and UX at the University of Liverpool
Usability and UX at the University of Liverpoolnortherncollaboration
 
MMU Reading List Awareness Campaign - Encouraging students to read to success...
MMU Reading List Awareness Campaign - Encouraging students to read to success...MMU Reading List Awareness Campaign - Encouraging students to read to success...
MMU Reading List Awareness Campaign - Encouraging students to read to success...Talis
 
The Digital Magpie: the academic reading patterns of undergraduate students
The Digital Magpie: the academic reading patterns of undergraduate studentsThe Digital Magpie: the academic reading patterns of undergraduate students
The Digital Magpie: the academic reading patterns of undergraduate studentsnortherncollaboration
 
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...Talis
 
Hosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
Hosting a Wikipedia Editathon - Northern Collaboration 2017 ConferenceHosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
Hosting a Wikipedia Editathon - Northern Collaboration 2017 Conferencenortherncollaboration
 
Amazing Archives - Northern Collaboration 2017 Conference
Amazing Archives - Northern Collaboration 2017 ConferenceAmazing Archives - Northern Collaboration 2017 Conference
Amazing Archives - Northern Collaboration 2017 Conferencenortherncollaboration
 
Teaching and learning development for academic support librarians at the Univ...
Teaching and learning development for academic support librarians at the Univ...Teaching and learning development for academic support librarians at the Univ...
Teaching and learning development for academic support librarians at the Univ...IL Group (CILIP Information Literacy Group)
 
Energising the Lecture Theatre Northern Collaboration 2017 Conference
Energising the Lecture Theatre Northern Collaboration 2017 ConferenceEnergising the Lecture Theatre Northern Collaboration 2017 Conference
Energising the Lecture Theatre Northern Collaboration 2017 Conferencenortherncollaboration
 
Know Thy User: Duke Libraries User Studies Initiative
Know Thy User: Duke Libraries User Studies InitiativeKnow Thy User: Duke Libraries User Studies Initiative
Know Thy User: Duke Libraries User Studies InitiativeEmily Daly
 

What's hot (20)

Plenary sessions: the power of digital for change - Jisc Digifest 2016
Plenary sessions: the power of digital for change - Jisc Digifest 2016Plenary sessions: the power of digital for change - Jisc Digifest 2016
Plenary sessions: the power of digital for change - Jisc Digifest 2016
 
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
Measuring the Impact of Information Literacy Instruction: A Starting Point fo...
 
Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"
Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"
Stephens "Planning, Managing, and Assessing Library Needs During COVID-19"
 
Challenges at UoS - library space as learning spaces as learning styles evolve
Challenges at UoS - library space as learning spaces as learning styles evolveChallenges at UoS - library space as learning spaces as learning styles evolve
Challenges at UoS - library space as learning spaces as learning styles evolve
 
Dynamic Leadership and Management of Libraries/Learning Commons
Dynamic Leadership and Management of Libraries/Learning CommonsDynamic Leadership and Management of Libraries/Learning Commons
Dynamic Leadership and Management of Libraries/Learning Commons
 
Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...
Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...
Cook "Using Library Assessment Data in Senior Decision Making: A Perspective ...
 
Transforming spaces to empower digital learning
Transforming spaces to empower digital learningTransforming spaces to empower digital learning
Transforming spaces to empower digital learning
 
Changing a workshop from physical to online delivery
Changing a workshop from physical to online deliveryChanging a workshop from physical to online delivery
Changing a workshop from physical to online delivery
 
Usability and UX at the University of Liverpool
Usability and UX at the University of LiverpoolUsability and UX at the University of Liverpool
Usability and UX at the University of Liverpool
 
Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"
Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"
Westbrooks and Fox "How Research Leaders Use Assessment Data During a Pandemic"
 
MMU Reading List Awareness Campaign - Encouraging students to read to success...
MMU Reading List Awareness Campaign - Encouraging students to read to success...MMU Reading List Awareness Campaign - Encouraging students to read to success...
MMU Reading List Awareness Campaign - Encouraging students to read to success...
 
The Digital Magpie: the academic reading patterns of undergraduate students
The Digital Magpie: the academic reading patterns of undergraduate studentsThe Digital Magpie: the academic reading patterns of undergraduate students
The Digital Magpie: the academic reading patterns of undergraduate students
 
Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015
Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015 Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015
Helen Shenton 'Transformative shifts in libraries' Keynote 2 #asl2015
 
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
Planning to Succeed – Reading Lists strategies - Jackie Chelin and Carol Dell...
 
Hosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
Hosting a Wikipedia Editathon - Northern Collaboration 2017 ConferenceHosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
Hosting a Wikipedia Editathon - Northern Collaboration 2017 Conference
 
Amazing Archives - Northern Collaboration 2017 Conference
Amazing Archives - Northern Collaboration 2017 ConferenceAmazing Archives - Northern Collaboration 2017 Conference
Amazing Archives - Northern Collaboration 2017 Conference
 
Teaching and learning development for academic support librarians at the Univ...
Teaching and learning development for academic support librarians at the Univ...Teaching and learning development for academic support librarians at the Univ...
Teaching and learning development for academic support librarians at the Univ...
 
Energising the Lecture Theatre Northern Collaboration 2017 Conference
Energising the Lecture Theatre Northern Collaboration 2017 ConferenceEnergising the Lecture Theatre Northern Collaboration 2017 Conference
Energising the Lecture Theatre Northern Collaboration 2017 Conference
 
Monica Crump 'Stepping outside the walls of the library' #asl2015
Monica Crump 'Stepping outside the walls of the library' #asl2015 Monica Crump 'Stepping outside the walls of the library' #asl2015
Monica Crump 'Stepping outside the walls of the library' #asl2015
 
Know Thy User: Duke Libraries User Studies Initiative
Know Thy User: Duke Libraries User Studies InitiativeKnow Thy User: Duke Libraries User Studies Initiative
Know Thy User: Duke Libraries User Studies Initiative
 

More from National Information Standards Organization (NISO)

More from National Information Standards Organization (NISO) (20)

Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
Mattingly "AI and Prompt Design: LLMs with Text Classification and Open Source"
 
Mattingly "AI and Prompt Design: LLMs with NER"
Mattingly "AI and Prompt Design: LLMs with NER"Mattingly "AI and Prompt Design: LLMs with NER"
Mattingly "AI and Prompt Design: LLMs with NER"
 
Mattingly "AI & Prompt Design: Named Entity Recognition"
Mattingly "AI & Prompt Design: Named Entity Recognition"Mattingly "AI & Prompt Design: Named Entity Recognition"
Mattingly "AI & Prompt Design: Named Entity Recognition"
 
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
Mattingly "AI & Prompt Design: Structured Data, Assistants, & RAG"
 
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"Mattingly "AI & Prompt Design: The Basics of Prompt Design"
Mattingly "AI & Prompt Design: The Basics of Prompt Design"
 
Bazargan "NISO Webinar, Sustainability in Publishing"
Bazargan "NISO Webinar, Sustainability in Publishing"Bazargan "NISO Webinar, Sustainability in Publishing"
Bazargan "NISO Webinar, Sustainability in Publishing"
 
Rapple "Scholarly Communications and the Sustainable Development Goals"
Rapple "Scholarly Communications and the Sustainable Development Goals"Rapple "Scholarly Communications and the Sustainable Development Goals"
Rapple "Scholarly Communications and the Sustainable Development Goals"
 
Compton "NISO Webinar, Sustainability in Publishing"
Compton "NISO Webinar, Sustainability in Publishing"Compton "NISO Webinar, Sustainability in Publishing"
Compton "NISO Webinar, Sustainability in Publishing"
 
Mattingly "AI & Prompt Design: Large Language Models"
Mattingly "AI & Prompt Design: Large Language Models"Mattingly "AI & Prompt Design: Large Language Models"
Mattingly "AI & Prompt Design: Large Language Models"
 
Hazen, Morse, and Varnum "Spring 2024 ODI Conformance Statement Workshop for ...
Hazen, Morse, and Varnum "Spring 2024 ODI Conformance Statement Workshop for ...Hazen, Morse, and Varnum "Spring 2024 ODI Conformance Statement Workshop for ...
Hazen, Morse, and Varnum "Spring 2024 ODI Conformance Statement Workshop for ...
 
Mattingly "AI & Prompt Design" - Introduction to Machine Learning"
Mattingly "AI & Prompt Design" - Introduction to Machine Learning"Mattingly "AI & Prompt Design" - Introduction to Machine Learning"
Mattingly "AI & Prompt Design" - Introduction to Machine Learning"
 
Mattingly "Text and Data Mining: Building Data Driven Applications"
Mattingly "Text and Data Mining: Building Data Driven Applications"Mattingly "Text and Data Mining: Building Data Driven Applications"
Mattingly "Text and Data Mining: Building Data Driven Applications"
 
Mattingly "Text and Data Mining: Searching Vectors"
Mattingly "Text and Data Mining: Searching Vectors"Mattingly "Text and Data Mining: Searching Vectors"
Mattingly "Text and Data Mining: Searching Vectors"
 
Mattingly "Text Mining Techniques"
Mattingly "Text Mining Techniques"Mattingly "Text Mining Techniques"
Mattingly "Text Mining Techniques"
 
Mattingly "Text Processing for Library Data: Representing Text as Data"
Mattingly "Text Processing for Library Data: Representing Text as Data"Mattingly "Text Processing for Library Data: Representing Text as Data"
Mattingly "Text Processing for Library Data: Representing Text as Data"
 
Carpenter "Designing NISO's New Strategic Plan: 2023-2026"
Carpenter "Designing NISO's New Strategic Plan: 2023-2026"Carpenter "Designing NISO's New Strategic Plan: 2023-2026"
Carpenter "Designing NISO's New Strategic Plan: 2023-2026"
 
Ross and Clark "Strategic Planning"
Ross and Clark "Strategic Planning"Ross and Clark "Strategic Planning"
Ross and Clark "Strategic Planning"
 
Mattingly "Data Mining Techniques: Classification and Clustering"
Mattingly "Data Mining Techniques: Classification and Clustering"Mattingly "Data Mining Techniques: Classification and Clustering"
Mattingly "Data Mining Techniques: Classification and Clustering"
 
Straza "Global collaboration towards equitable and open science: UNESCO Recom...
Straza "Global collaboration towards equitable and open science: UNESCO Recom...Straza "Global collaboration towards equitable and open science: UNESCO Recom...
Straza "Global collaboration towards equitable and open science: UNESCO Recom...
 
Lippincott "Beyond access: Accelerating discovery and increasing trust throug...
Lippincott "Beyond access: Accelerating discovery and increasing trust throug...Lippincott "Beyond access: Accelerating discovery and increasing trust throug...
Lippincott "Beyond access: Accelerating discovery and increasing trust throug...
 

Recently uploaded

The Story of Village Palampur Class 9 Free Study Material PDF
The Story of Village Palampur Class 9 Free Study Material PDFThe Story of Village Palampur Class 9 Free Study Material PDF
The Story of Village Palampur Class 9 Free Study Material PDFVivekanand Anglo Vedic Academy
 
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...Gary Wood
 
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...EADTU
 
UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024Borja Sotomayor
 
The Liver & Gallbladder (Anatomy & Physiology).pptx
The Liver & Gallbladder (Anatomy & Physiology).pptxThe Liver & Gallbladder (Anatomy & Physiology).pptx
The Liver & Gallbladder (Anatomy & Physiology).pptxVishal Singh
 
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...Nguyen Thanh Tu Collection
 
demyelinated disorder: multiple sclerosis.pptx
demyelinated disorder: multiple sclerosis.pptxdemyelinated disorder: multiple sclerosis.pptx
demyelinated disorder: multiple sclerosis.pptxMohamed Rizk Khodair
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽中 央社
 
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...Nguyen Thanh Tu Collection
 
Scopus Indexed Journals 2024 - ISCOPUS Publications
Scopus Indexed Journals 2024 - ISCOPUS PublicationsScopus Indexed Journals 2024 - ISCOPUS Publications
Scopus Indexed Journals 2024 - ISCOPUS PublicationsISCOPE Publication
 
SPLICE Working Group: Reusable Code Examples
SPLICE Working Group: Reusable Code ExamplesSPLICE Working Group: Reusable Code Examples
SPLICE Working Group: Reusable Code ExamplesPeter Brusilovsky
 
PSYPACT- Practicing Over State Lines May 2024.pptx
PSYPACT- Practicing Over State Lines May 2024.pptxPSYPACT- Practicing Over State Lines May 2024.pptx
PSYPACT- Practicing Over State Lines May 2024.pptxMarlene Maheu
 
An overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismAn overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismDabee Kamal
 
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading RoomSternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading RoomSean M. Fox
 
ANTI PARKISON DRUGS.pptx
ANTI PARKISON DRUGS.pptxANTI PARKISON DRUGS.pptx
ANTI PARKISON DRUGS.pptxPoojaSen20
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...Nguyen Thanh Tu Collection
 

Recently uploaded (20)

The Story of Village Palampur Class 9 Free Study Material PDF
The Story of Village Palampur Class 9 Free Study Material PDFThe Story of Village Palampur Class 9 Free Study Material PDF
The Story of Village Palampur Class 9 Free Study Material PDF
 
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...When Quality Assurance Meets Innovation in Higher Education - Report launch w...
When Quality Assurance Meets Innovation in Higher Education - Report launch w...
 
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
Transparency, Recognition and the role of eSealing - Ildiko Mazar and Koen No...
 
UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024
 
The Liver & Gallbladder (Anatomy & Physiology).pptx
The Liver & Gallbladder (Anatomy & Physiology).pptxThe Liver & Gallbladder (Anatomy & Physiology).pptx
The Liver & Gallbladder (Anatomy & Physiology).pptx
 
Supporting Newcomer Multilingual Learners
Supporting Newcomer Multilingual LearnersSupporting Newcomer Multilingual Learners
Supporting Newcomer Multilingual Learners
 
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
 
demyelinated disorder: multiple sclerosis.pptx
demyelinated disorder: multiple sclerosis.pptxdemyelinated disorder: multiple sclerosis.pptx
demyelinated disorder: multiple sclerosis.pptx
 
Including Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdfIncluding Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdf
 
VAMOS CUIDAR DO NOSSO PLANETA! .
VAMOS CUIDAR DO NOSSO PLANETA! .VAMOS CUIDAR DO NOSSO PLANETA! .
VAMOS CUIDAR DO NOSSO PLANETA! .
 
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽會考英聽
 
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
BỘ LUYỆN NGHE TIẾNG ANH 8 GLOBAL SUCCESS CẢ NĂM (GỒM 12 UNITS, MỖI UNIT GỒM 3...
 
Scopus Indexed Journals 2024 - ISCOPUS Publications
Scopus Indexed Journals 2024 - ISCOPUS PublicationsScopus Indexed Journals 2024 - ISCOPUS Publications
Scopus Indexed Journals 2024 - ISCOPUS Publications
 
OS-operating systems- ch05 (CPU Scheduling) ...
OS-operating systems- ch05 (CPU Scheduling) ...OS-operating systems- ch05 (CPU Scheduling) ...
OS-operating systems- ch05 (CPU Scheduling) ...
 
SPLICE Working Group: Reusable Code Examples
SPLICE Working Group: Reusable Code ExamplesSPLICE Working Group: Reusable Code Examples
SPLICE Working Group: Reusable Code Examples
 
PSYPACT- Practicing Over State Lines May 2024.pptx
PSYPACT- Practicing Over State Lines May 2024.pptxPSYPACT- Practicing Over State Lines May 2024.pptx
PSYPACT- Practicing Over State Lines May 2024.pptx
 
An overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismAn overview of the various scriptures in Hinduism
An overview of the various scriptures in Hinduism
 
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading RoomSternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
Sternal Fractures & Dislocations - EMGuidewire Radiology Reading Room
 
ANTI PARKISON DRUGS.pptx
ANTI PARKISON DRUGS.pptxANTI PARKISON DRUGS.pptx
ANTI PARKISON DRUGS.pptx
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
 

Daix and Dawes "Reinventing Services"

Editor's Notes

  1. Trevor
  2. Building a culture of assessment - Trevor What is assessment Why do it Understand users Lead to better services How to engrain in culture Creating a position at UD Have an assessment team Cohort of assessment professionals across campus
  3. LibQUAL 2013, 2016, 2020  How often? How many times What we learned (in general) What we did
  4. ClimateQUAL - Trevor First done in 2017 What we learned (broad strokes) What we did (incl. creation of OD position; new digital scholarship unit) Communications audit Connection between LibQUAL and ClimateQUAL - Trevor Staff will be more empowered More culturally aware (competent?)
  5. SIC - lead to discussions related to – Trevor Process? Expanding services to alumni Oral histories  Expanding circulation services (picture of service desk) Reenvisioning study spaces Services for parents and families (image of nursing mother’s room and reflection room) Digital displays
  6. Participation in Student Success initiative - GWLA, Workshops, First Year Seminar - Erin