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  • 1. BUSINESSINELLIGENZE: COMPANY & PRODUCT INFORMATION.For: CLIENT NAME Conducted by: Rahul Sethi, Founder & CEO
  • 2. Executive Summary Business Intelligenze CompanyWe will discuss how BusinessIntelligenze Company collates, analyses and reports operational performance data in an extremely innovativeand powerful manner.JumboAnalysis™ provides data essential to run effective operations, manage contracts and continuously improve ways of working withinITO’s.How can we help you achieve true operational excellence, with all the business benefits that this will bring in terms of higher profitability,client satisfaction and future sales sales.This following deck positions JumboAnalysis™ in the context of the likely needs of ITO providers and describes system in terms ofoperation, implementation and pricing (Proposal Appendix 1)ThisThi presentation is d i t ti i driven by R h l S thi F d & President of b Rahul Sethi- Founder P id t f Agenda:- A dBusinessIntelligenze Company. To contact him directly, please emailat rahul@businessintelligenze.com or Call: +1-408-459-0657 - Company Introduction 5 Min - Solutions, Partners & Clients 5 Min - JumboAnalyses™ 10 Min - Questions 10 Min - Product Demo 30 Min
  • 3. Company Business Intelligenze Company Awards and AccoladesWe consider ourselves a Start-up. This provides Start-up.us with flexibility to change. • RESPECTED ‘SaaS’ BI PLAYER. CLIENTS INCLUDE 2011 MAJOR DOMESTIC- RETAIL, GOVT, TECH ALIZATION NEXTSUPER ANGELS 15-MOST PROMISING REDIFF INDIA SHOWCASED AT START-UPS IN INDIA JULY, 11 PIN-POINT LAUNCH • LAUNCHED FIRST SUBSCRIPTION BASED BI TOOL 2010 BACKED BY AN EXPERT FUNCTIONAL SKILL-SET Key Customers MENT - BI SPECIA • STARTED WORKING WITH MS ON – MS BI, 2009 AZURE, DUNDAS. BUNDLE STRATEGY • COMMITED TO INVEST IN BUSINESS INTEL 2008 TOOLS. START AN INTERNAL BI LAB WITH 10. ODUCT DEVELOPM • TEAM SIZE TO 50 ON-SITE, 100+ IN INDIA. 2007 MAJOR BANKS, TELCO, GOVERNMENT ACQ. Exclusive Domain Partnerships • EXPAND BUSINESS IN AFRICA. FOCUSED IT 2006 FULFILLMENT, NEW PRODUCT DEVELOPMENT PRO • STARTED PRODUCT DEVELOPMENT, GO-TO- 2005 MARKET ASSISTANCE FOR START UPS IN USA.
  • 4. Products & Services Business Intelligenze Company JumboAnalysis™ is a flexible web-based dashboard solution built on Microsoft FamilyProducts. Solution leverages- MS Silverlight MS SQL 2008 R2, Windows Azure, Dundas, AdobeCS2, Blackberry SDK. , , , yOpen API for extensive customization- Integrate into any ASP.NET,SharePoint, Silverlight or other web application MS OLAP supportMain Business Benefits: Benefits:- Save significant time by deploying dashboards quickly and easily Low learning curve means almost anyone can design dashboards Its extensible and customizable, to meet unique challenges and grow Portable, Web-based, Administration reduces costs & maintenanceEasy-to-use drag-and-drop dashboard designer Extensive user interactivity with drill down, hover overs etc Numerous data visualization options: charts, gauges, maps, grids & so. Mashups, for choosing only the KPIs relevant to you p, g y y Enhanced communication via annotations, data export and shared links On-demand performance management through instant notifications &alerts
  • 5. Functional View Business Intelligenze Company BI Designer Managers Operators Customers ( 1 to 3) (10 to 50) (200 to 300) (50+) Business Analytics Automated System ‐ Functionalities Process Definition P D fi iti Security Component S it C t • Creation and managing of process, sub‐ • Encryption and additional security process, work‐types, metrics, goals etc. • Audit Trails • Creating and managing Master Data Entities • Lock published reports / data • Authentication and Authorization Data Capture Reports Component • Manual and automated data capture across  • Rollup/drilldown reports, scorecards, and  organization graphical reports • Data Collation Data Collation • Standard and ad‐hoc Reports St d d d d h R t • Approval workflow • Role based and access based • Schedulers and reminders for data capture
  • 6. Technical View Business Intelligenze Company Data Sources HR System Q y QA System Other System Business Analytics  Automated System Associate ‘s Performance Management Data Cleansing  Data Storage Front End Analytics ‐ Reporting ‐ OLAP ‐ Data Mining ‐ Data Visualization • Process workflow system to be developed to  capture manual data through online screens /  forms as well as excel upload feature.• Basic Workflow needed Data Collation,  • Standard, adhoc and triggered • Audit trail needed for all changes/approvals Transformation  based reports/dashboards• Define process, sub‐process, work type  and Integration • Role based access to  end  hierarchies for all business processes users, administrative users• Access to End Users with different role groups  Access to End Users with different role groups • Customer will also access some  Customer will also access some and Administrative users reports Data Flow
  • 7. Technical- User View Business Intelligenze Company Detailed View Application Server HR System Business Layer yer Integration Lay Work Flow QA System File Upload ss Layer Business Services Upload QA Data Other System Batch Processing Batch Processing Data Acces Get HR Data UI Layer Role Based Security Business Analytics  patcher Controller Database Audit Trail Disp Process Definition View (Process, Sub‐Process,  Work Type)Business Analytics  Users Utilities Exception Common Utilities Authorization Logging Authentication MS ‐ Active  Handling (Business & Tech.) Directory Server
  • 8. Solution Architecture Business Intelligenze Company Reporting  Data Data OLAP Reporting  Data  Source Data Acquisition Data Integration (SOA) Data Store Franchise Privacy Analytics (SOA) Visualization ETL Dashboard Transformation Standard ScorecardHR Other  Data (RDBMS) Flat Files Downstream  Landing Audit Integration  Batch Feed 1 KPI Process Metadata  Ad hoc Other  Apps Repository Canned Report ETL Standardization ETL Ad‐hoc Report Ad hoc Report ETL Canned Automated Downstream  System Authorization Authorization Workflow  Staging Feed 2 Process Standard  Format Dimension Data Information ETL Dissemination QA Metadata Attribute Store Search Index A A Service Hierarchy Store Flat Files Reporting  BI DB Scan Structured Data Store XLS Source (BA DW) Desktop Standardization Measure Group Data Web  Forms Reject  Downstream  Aggregations gg g Reprocessing Feed n Manual Fact Data Email  Published Entry / Upload Reject  Rejected  Notifications Records Attachment on Web
  • 9. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 10. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 11. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 12. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 13. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 14. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 15. Products & Solutions Business Intelligenze CompanyJumboAnalysis™Business Intelligence for CSP Industry.- Executive Scorecard – CXO ViewBusiness Health, Customers Service Level Summary,Revenue Pipe Actual, Site Headcount, Hiring & AttritionAnalysis, Site-Billing, Run-Rate Analysis, OperationsLeakages.Leakages- Operations Dashboard (Manager’s View)Near Real-Time Operations Reporting, Metric LevelGauges, Head Count & Schedule Adherence, PerformanceRatings,Ratings Incentives calculations Top Bottom Performers Ad calculations, Top-Bottom Performers, Ad-hoc Reporting like Surveys, Escalations, Absenteeism,Rosters, Filter Reports etc.- Performance Dashboard - (Client’s View)Real-TimeReal Time Customized Reporting Process - Metric Level Reporting,Gauges, Forecasted to Actual Variance (X), Annotationstracking, Invoicing, Agent Performance.
  • 16. Development Approach Business Intelligenze Company BusinessIntelligenze proposes an Iterative development methodology for the implementation of the Business Analytics Automated System. The scope of each iterations are listed below. To start with BusinessIntelligenze proposes an 4 weeks Initial study & planning to define and finalize the scope and architecture. Iteration 1: Source Acquisition & Initial Study & Planning Iteration 2: Reporting & Feeds Integration1. Meeting with Business & IT 1. Requirement Gathering, Analysis & Design for 1. Business & Operations Reporting application Stakeholders for Forms, Excel Uploads & Reports p implementation • Business Process 2. Source System Analysis 2. Audit Reporting implementation Understanding 3. Data Modeling 3. Implementation of Downstream Data Feeds • Scope determination 4. Data Integration & Loading 4. Users & Roles Definition • Tools evaluation & 5. History Data Load 5. Security Implementation for Reporting finalization (Joint exercise 6. Audit trail & Rejection handling application with Client) i h Cli ) 7. Users & Roles definition 7 U R l d fi iti2. Finalize high-level Architecture 8. Manual upload and forms implementation –3. Finalize high-level milestones & Construction & Unit testing of Dispatcher, estimates Controller & Views, business services4. Formation of Program Governance components, common utility components, data Council access layer components & integration layer components. 9. Security Implementation 10. Capacity planning and environment sizing 11. Environment Setup
  • 17. Implementation Methodology - Iterative RAD Business Intelligenze Company Checkpoint &  Feedback &  Joint Requirement  Joint Application  • BusinessIntelligenze’s Best Practices, Prior Project Learning & Value Creators Quality Gate Learning Planning Development • Architectural & Design Guidelines • Coding Standards & Compliance • Metadata definition RAD Go Live Production  Initial  Requirement  Readiness Post Understanding &  Gathering &  High Level Low Level  Development  System &  UAT Implementation Implementation  Planning Analysis Design Design & Unit Testing Integration Testing Support Prototype Development Highlights • Reduce  engagement risk – Incremental delivery Deployment of JumboAnalysisTM ‘Value Creators’  • Requirements gathering using JRP (Joint Requirement Planning) sessions – Provides template‐driven structured  approach that helps maximize inputs received during interview/discussions with users while ensuring active &  (in‐house tools) and Knowledge Assets close interaction with business. • Evaluate the fit for purpose tools around ETL, BI & UI • Prototyping to ensure early business ‘Buy‐in’ Requirements Management and Change Control • Collaborative design between BusinessIntelligenze and Client using JAD (Joint Application Development)  sessions • Business readiness – User training prior to UAT to help ensure that users focus only on effective functional  Ongoing Update to Knowledge Base  testing during UAT (JumboAnalysisTM) • Building Sustainment Capabilities – Continuous knowledge transfer to client followed by handover during post‐ implementation support.
  • 18. Governance For Development Business Intelligenze Company Client BusinessIntelligenze Onsite BusinessIntelligenze Offsite Steering Committee Steering  • Escalation Point Committee • Responsible for Overall  Executive Management Client Partner(s) Delivery Director Success • Alignment with Program  Goals PMO Committee PMO • Overall Delivery of projectsProgram Manager / Director Account Manager Delivery Manager • Project  Prioritization • Project Progress Tracking Project Development Team • Delivery of Project • Daily Communication • Status Reporting Project Leads / SMEs /  Project Manager Project Lead • Scope Changes Project  Business Users Development  Project  Team Lead/Coordinator Workflow  DWBI Team System Support  Application Team Team
  • 19. Service Delivery Model Business Intelligenze Company Production Management – Steady and Optimized State Framework Tool Set User Call Intake & Triage tion • Intake 24 x 6 • Monitoring & Reporting Monitoring & Reporting Severity & Ticket assignments Severity & Ticket assignments • Client Intake Client Intake mplementat • Escalation Tree Availability Management • Activity Tracking • Work Allocation • SLA Adherence Service Management nance & Im • Metrics Reporting M ti R ti Line of Business • 24x6 Outage – Service restoration • Ticket / SLA Tracking • Trail Maintenance – Batch Trail handling Incident Management • Root Cause Analysis • Resource Tracking • Production Data Corrections Problem Management • Communication  • Performance Tuning g Tracking g cess Govern • Long Term Fix Event Management • Client Specific requests • Hardware / Software upgrades Service Requests • Capacity Management • Proactive analysisProc Knowledge Management Operational Performance Management Risk, Complain & Communication Management
  • 20. Production Support Workflow Business Intelligenze Company Role User Create Is it Application  Assign it to  Verify & Close Problem  Level 1 – Help Desk Problem Log g Problem? Infrastructure Team Log/Notify Business Users g/ y Client Infrastructure /  YesOperational Support team Paged Handle the problem as per  Notify Notify (OS, DB / Transaction  Process Server / Network) Level 2 – l Test  Receive Problem  Acknowledge  Analyze and fix  Update Problem Log  Production Support Production Details Problem Request problem and Notify Helpdesk Offshore Onsite BusinessIntelligenze Yes Is SLA Met? Is Permanent Fix  Create Work Item for  Is SLA Met? Onsite / Offshore Required? R i d? Maintenance Team Maintenance Team Production Support Level 3 – Maintenance No Handle the Work Item  No Support as per the Process Client Project j Follow the Escalation  Follow the Escalation  Management Process Process BusinessIntelligenze Take Corrective  Take Corrective  Onsite Lead Steps Steps
  • 21. Mobile Monitoring & BIMobile Monitoring & BI
  • 22. • Monitoring, alerts and analytics on any device g, y y• KPIs, values, trends, scorecards, dashboards• Multiple data sources; No new master• Security inheritance & link‐based sharing• No client software to install and maintain• Rapid deployment: Excel‐based Designer• Zero code setup with minimal training
  • 23. Advanced: Mobile BI Business Intelligenze Company 3 Any Mobile or Desktop Client Data Sources Visual KPI Excel EditorAny RDB / BI / OLAP Defines KPI attributes and d D fi KPIs, ib d data sources f for compositing Existing Data Configuration only, no run-time association or External KPIs 1 4 storage Machine Data Publish Scorecards Web Services Web Services Spreadsheets S dh via Web ServicesLOB Data ERP, CRM Mfg, SCM, Etc. XML over HTTPStreaming Data Data historians Complex Event Processing 2 (CEP) Visual KPI Server (on-premise)External Data Composite KPI and meta data engine Web sites/services Pulls from multiple data sources Generates optimized screens to 400+ devices on demand Security inheritance in real-time
  • 24. BI Dashboard ServerDesign‐time only XML / Web Services OLEDB / ODBC
  • 25. • Groups for unlimited collections G f li i d ll i• Unlimited levels – drill down + across• New data type: Values N d t t V l• Redesigned UI and navigation• Additional touch & tablet optimization Additional touch & tablet optimization• 3 versions and subscription pricing• Hundreds of customer driven improvements Hundreds of customer‐driven improvements
  • 26. Security: Beyond Buzzwords Security: Beyond Buzzwords Data Sources Data Sources Server Devices• Access to  data sources is read‐ • Security Inheritance Model  • Site can be exposed publically or  only leverages existing requirements privately behind the corporate • Data sources not accessed by the  • On‐premise server under your  firewall client (server only, with the  li t ( l ith th control t l • Web app  ‐ almost no data stored  W b l t d t t d firewall) • Authentication at site level or  on devices• Access is through web services  component level (IIS + AD users &  • Sharing and alerts through data‐ with can be encrypted groups) free links • Encryption through HTTPS • Login optional using IIS  authentication methods authentication methods • BlackBerry® Enterprise Server   (BES) / Mobile Data System  (MDS)  friendly 
  • 27. Benefits• Many save the purchase price from just one incident• Instant awareness / transparency during a crisis• Mobilizes existing operations data with no project• Improves regulatory compliance monitoring• Rapid prototyping tools create the end solution• Great with heterogeneous data sources• Works with corporate or personally‐owned devices• Horizontal and vertical – useful across departments
  • 28. BusinessIntelligenze Beliefs• Mobile  BI as an application, not a toolset• Deployment should take less than a week• There is no such thing as device standard• Web‐apps will win, so we invested early• App store model is flawed for the enterprise• Security is more than buzzwords and technology• Simple &  flexible pricing
  • 29. Business Intelligenze CompanyLatest Case-Study (2)
  • 30. PROJECT NEED SOLUTION BENEFITSETL  Integration to save  • The need to highlight performance  • The Business Intelligence solution is  Cost Benefitstime in data BPO Caserelated issues to operational  Studies provided to client that is implemented as  • Reduction in data load window: Due to an efficient design  Business Intelligenze Companyconsolidation, Better  management for timely decisions on‐premise reporting tool with data  of the application to process the data arriving from multiple Alignment with with  • Reduce the manpower that is currently  Reduce the manpower that is currently collected from different sources like  collected from different sources like data sources into centralized de normalized database, there  data sources into centralized de‐normalized database, therebusiness needs and  generating reports manually  Excels and Internal CRM, Transport  was a reduction in the load window of nearly 50%. The Performance  • Help in strategizing for leakage of  Management and other Internal  reduction in load window lead to a nearly 25% savings of Improvement for  revenue  Databases for Attendance and  the resources, hardware, and manpower.leading Outsourcing   • Data Inconsistency, Multiple sources,  Productivity Tracking. Transformed the  • Automating the Data Validation and Data Quality Checks: Company ‐India offers  and time consumption makes it  data as per business rules for different  Automating the data validation rules and data quality extensive services that  difficult for operational leaders to  processes and load it into a centralized  checks led to significant decrease in the turnaround time cover the entire gamut  provide effective analysis. de‐normalized database which is  and lead to effective utilization of 20% of those resources of call/contact center  • Problem of identification, analysis and  centralized data source for BI Tool. The  time in other productive areas.and back‐office  evaluation of business problems complete design of BI Solution consists transaction processing. • Ever increasing cost of overheads of: • More Control and Better Value • Continuous need for problem solving,  • Defined the Scope of Work by involving  Better Alignment with Business Needs planning and other Operational  the all key stakeholders (Ops Heads, Sr.  • Given solution to our client to connect goals, metrics, and  Process efficiency ffi i Managers, Managers, TLs) ) people across the enterprise to manage and optimize  l h i d i i • Decision support system, high/low end  • ETL strategy, design, and development information flows like other business processes, leading to  analytics; generate reports to help in  • The online reporting solution using  improved alignment, transparency, and performance. It  planning the business better across  JumboAnalysisTM and pre‐generated  helped in: different processes reports through email. • More timely answers to business questions • Data Integrity and Security • The solution has minimized the need of  • Easier cross‐data analysis to reveal revenue leakage • Data consistency at an organization  Data consistency at an organization manual efforts in collecting data from  manual efforts in collecting data from • Improved cost visibility Improved cost visibility level across different data sources various report sources.  • Better risk management by having better control on  • Report Features – Drill down, Drill  • The solution provides a consolidated  Performance issues through, Chart and Pivoting  view of information across all sites in  • Billing and Performance Trend Analysis at different level of  • Download Report(PDF, Excel, HTML) ‐ which the Client operates and eliminates  organization hierarchy, Processes and line of business. Static, Parameterized, Ad‐hoc and  the need for manual processing, thereby  Dashboard reports  Dashboard reports lowering administration cost and the  lowering administration cost and the • Data Consistent Foundation for Performance Optimization Data Consistent Foundation for Performance Optimization • Report scheduling for static reports  decision‐making cycle and errors that  • Improved Client Focus manual processes are prone to. • Data Consistent Foundation for  Performance Optimization
  • 31. PROJECT NEED SOLUTION BENEFITSETL Integration, data  • The volume of data per month is millions of records  • The Business Intelligence solution is  The solution has minimized the need of manual  BPO Caseexcel/CSV files. Processing the information from these archiving and Process Improvement for  Studies maintained on daily/weekly basis in separate  provided to client that is implemented as  on‐premise online reporting tool with  efforts in preparation of these reports from  Business Intelligenze Company various data sources. This solution provided a leading Media Back  g excels, it required us to ensure Data Accuracy, Data  , q y, data collected from various Excel/CSV  / centralized and consolidated platform to see  pOffice ‐ Outsourcing  Integrity, and De‐normalization of data for optimal  files.  various data analysis on complete historical data Company‐ In their 3  query performance. • We have automated the extraction,  and eliminated the need for manual processing, Centers in India • Repeat call trend analysis of Issue reported by  transformation and loading of data from  thereby lowering administration cost and the  Customer, which can be analyzed by issue category for  these excels into centralized MSSQL  decision‐making cycle and errors that manual  any specific period (Yearly / Quarterly / Monthly /  database as per data collation needs.  processes are prone to. Daily) • Provided with presentable Reports and  • Comparative Analysis of Repeat Calls by issue category  Analytical Dashboards with User Role /  Cost Benefits and for any specific period (Yearly / Quarterly /  User Groups access.  • Reduction in data load window Monthly / Daily) • Automating the Data Validation and Data  • SLA Met Analysis and drill down to problem areas due  Quality Checks to which certain SLAs are not met • Decision support system, high/low end analytics;  More Control and Better Value generate reports to help in planning the business  t t t h l i l i th b i • More reliable data for decision makers M li bl d t f d i i k better to ensure effective customer support. • Better and Fast Comparative analysis of  • Ageing of Open cases with reasons for delay. As per  information across different data patterns. status send notification emails to respective customer  • Easier and timely sharing of consistent  executive for completion of documentation or billing.  information between different user groups,  Also manage escalation to respective TLs and  and with customers. Managers as per defined service level. Managers as per defined service level • More coordinated security, to minimize  More coordinated security to minimize • Trend and comparative Analysis of total number of  unauthorized data access billing, booking and collection on Daily/ Weekly/  Monthly/ Quarterly/ Yearly basis fro Better Alignment with Business Needs • Report Features – Drill down, Drill through, Chart and  • More timely answers to business questions Pivoting • Easier cross‐data analysis • Download Report(PDF, Excel, HTML) ‐ Static,  p ( , , ) , • Better control on Performance issues Parameterized, Ad‐hoc and Dashboard reports  • Billing and Performance Trend Analysis at  • Notification on critical indicators.  different level of Processes and line of  • Centralization of database which allows different  business. analysis on historical data as well and to minimize the  • Operational performance management preparation and processing time.
  • 32. 6225 S. Mojave Rd. Suite B Las Vegas, NV 89120, USA. T: +1 408 459 0657THANK YOU!!! DBS India, 1st Floor, World Trade Towers, Barakhamba Lane, New Delhi T: 011 40540703 2nd Floor, West Tower, Maude Street, Sandton 2196 South Africa T: 011 7138836619
  • 33. About BusinessIntelligenze Business Intelligenze Company Our Target Clients Client Target Markets & Max ASP Service Offering Complex / High Value “Commodity” / Packaged  Business Products & Services Products & Services Top Corporate /   Strategic Intelligence Gathering,  Profiling &  Lead Generation Multinationals Large Enterprise /  Field Sales Support Multinationals Strategic Intelligence Gathering,  Direct Sales & Account  Profiling &  Lead Generation Management Partner Development &  Field Sales Support Smaller Corporate Management High‐Potential  Mid‐Market Companies Partner Development &  P t D l t& Lead Generation & Field Sales  Lead Generation & Field Sales Management Appointment Settings  (Primarily for partners) Mid‐Market / SMB Direct Sales & Account  Management Partner Development &  Partner Development & ManagementBusinessIntelligenze Service Offering = SOHO & Consumer Volume Inbound Calls (Direct Sales / Pre‐Sales Support/ Care)
  • 34. Strategic Intelligence Gathering, Profiling, Lead Generation & Pipeline Build / Nurturing Business Intelligenze Company Parent GroupTarget Account List Subsidiary Department Specialist Area Rigorous DM Profiling Understand and Map Target Accounts Multiple DM Engagement Spot Key Decision Makers (DMs) Identify Project & Build Pipeline Investigate Key Reporting Lines Future Pipeline & Nurture Not  Interested Qualified Leads &  Appointments Schedule Appointments /  Build Pipeline Record Reason Why? Manage Field Sales Diary Manage & Nurture Opportunity to Bid? Opportunity to Bid? Go Deeper & Build Brand Go Deeper & Build Brand Opportunity Source & Send Information Bid & Close
  • 35. Build More Powerful & Effective DashboardsPOWERED BY:
  • 36. Main business benefitsSave significant time by creating/deploying dashboards quickly and easilyLow learning curve means almost anyone can design dashboardsRich, interactive visualizations help you understand your data better thancompeting productsIt sIts extensible and customizable, to meet your unique challenges and growand your business growsIts portable, web-based delivery and administration reduces costs andspeeds maintenance
  • 37. User featuresEasy-to-use drag-and-drop dashboard designerExtensive user interactivity with drill down, hover overs and additional controlsNumerous data visualization options: charts, gauges, maps, grids and moreMashups, for choosing only the KPIs relevant to youEnhanced dashboard communication via annotations, data export and shared annotationslinksOn-demand performance management through instant notifications and alerts
  • 38. Technical Features • Open API for extensive customization • Integrate into any ASP.NET, Share Point, Silver light or other web application • MS OLAP support• Dundas DashFlow™ parallel collaborative process• DundasScript™ - a full scripting engine
  • 39. 6225 S. Mojave Rd. Suite B Las Vegas, NV 89120, USA. T: +1 408 459 0657 POWERED BY:DBS India, 1st Floor, World Trade Towers, Barakhamba Lane, New Delhi 110001 sales@businessintelligenze.com