Whether it's keeping track of roaming devices with the new Spiceworks Agent, seeing what's in the cloud with cloud service discovery, or capturing and sharing your team's tips and tricks with the long-awaited knowledge base, Spiceworks 6 goes further than ever to help you share what you know, and discover what you don't!
Wish you could share what you know with your users? Now you can! The long-awaited (and #1 requested) knowledge base will help you capture your team's tips and tricks, catalog how-tos, and more… ahhh, just imagine the possibilities.As the most requested feature for many years, we know there are lots of expectations about what this feature should be and do. To get us started, we prioritized two key use cases:Use Case 1: Sharing IT Know-How with Fellow IT ProsWe're tackling this super important use case head-on. In this version, you’ll be able to capture internal knowledge and securely share it with your team; plus, you’ll be able to collaborate and share your know-how with fellow IT pros in the Community.Use Case 2: Sharing IT Know-How with Your UsersYou've also asked for a way to share knowledge base articles with your users to minimize support calls and “help them help themselves.” We agree that this is incredibly important, and to really do it right, it’s going to take some serious effort. You'll see the first bit of this functionality added in a later beta drop, and we’ll continue building it out all year.
Ever wonder what cloud services are on your network? Now you'll be able to automatically detect cloud services being used across your network. So go ahead, get your head in the clouds — you won't even have to leave your desk to enjoy the view!To enable greater visibility into the services being utilized on your network, Cloud Services has been extended to detect cloud services running on your users devices. To get started:Your Spiceworks server will detect active connections to cloud service addresses during an initial network scan and during the network health check.Note: This feature relies on an active connection to these addresses. The best way to test this feature is to set your Spiceworks network health check to ‘5 min’ and navigate to the sites listed below:
Scanner integration with nmap: the discovery loop of the scanner uses nmap (speeding it up, making more reliable)Replacing up/down check with nmap – will speed it up so you can check entire network more often/reliably (better “server down” results)
Ever wish you had a little more flexibility in setting up the Ticket Form on the User Portal? You got it… With the new Custom Ticket Form, you can build up a customized ticket entry form and even dynamically add custom attributes. Ticket Search for Help Desk AdministratorsSpiceworks has extended support for help desk administrators to search within Tickets. You can test this feature by comparing your search results from searches performed by a Spiceworks Admin user and a Spiceworks Helpdesk Admin user. Logon to Spiceworks as a user that has the Helpdesk Admin role, navigate to your Tickets and begin searching.
Still in Beta (5)Over 2500 Beta UsersServer & Client FunctionalityReady by mid June
• Knowledge Base v1• Cloud Service (auto discover)• Remote Agent• New Mobile Helpdesk• Improved scanning & up/down detection• Custom ticket entry form• RFQ’s synch with purchase list• More with Vendors• Lots of bug-fixes
• Search/bookmark 2,100+ articles• Copy and edit existing articles• Author custom articles w/visibility• Share on the user portal• Additional Types / Templates• Additional Sharing Models• Local Store (additional security)