Your SlideShare is downloading. ×
Adoption: Thinking Beyond Simply Deploying a Solution
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Adoption: Thinking Beyond Simply Deploying a Solution

712
views

Published on

David Heller, HP, AribaLIVE 2011 …

David Heller, HP, AribaLIVE 2011
Adoption: Thinking Beyond Simply Deploying a Solution
http://exchange.ariba.com/community/events/aribalive

Published in: Business, Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
712
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Adoption: Thinking Beyond Simply Deploying a Solution © 2011 Ariba, Inc. All rights reserved.
  • 2. Initial Survey: Where Are You? © 2011 Ariba, Inc. All rights reserved. Current? Future? Technology (Codebase) CD (4.4,8.2,9r1,etc)     On Demand (10s2)     Community ASN     Discovery     Exchange     Partners (DocuSign, SalesForce, other)     Capabilities Domain Expertise     Value Enablement     Execution Support    
  • 3. Session Objectives
    • Introduce/review, discuss, and understand:
    • Cloud change realities and implications
    • A general approach to managing change
    • Specific change strategies and issues for cloud realities
    © 2011 Ariba, Inc. All rights reserved.
  • 4. Introductions
    • David Heller, HP
    • Greg Gardner, Ariba
    • Katie Roche, Ariba
    © 2011 Ariba, Inc. All rights reserved.
  • 5. Topics
    • The New Reality
    • Managing Change in the Cloud
    © 2010 Ariba, Inc. All rights reserved. © 2011 Ariba, Inc. All rights reserved.
  • 6. The New Reality
    • Migration of code and processing to “The Cloud”
    • “The Cloud” is much more than On Demand
    • Cloud has significant characteristics
    © 2011 Ariba, Inc. All rights reserved.
  • 7. Migration of Code and Processing
    • FROM CD Codebase
      • Controlled
      • Customized?
      • On-premise?
    • TO SaaS
      • Automatic updates, determined by release schedule
      • Configured
      • Hosted
    © 2011 Ariba, Inc. All rights reserved.
  • 8. A New Reality?
    • “ Cloud” is Much More than SAAS
      • Technology
      • Community
      • Capabilities
    • “ Cloud” Capabilities
      • Technology
        • OnDemand (10s2) Ariba toolset
      • Community
        • ASN
        • Discovery
        • Exchange
        • Partners
    • Most “cloud” transactions come through CD customers
      • Largely via AN
    • “ Cloud” reality is not entirely “new”
      • OnDemand: 2006
      • AN: 1999
    © 2011 Ariba, Inc. All rights reserved.
  • 9. Cloud Characteristics
    • Technology Configuration vs Customization
        • Adapt processes to tool vs adapt tool to process
    • Periodic updates
      • Whether you want it or not
      • Universal; cannot insulate or partition your cloud
    • ROI: Long vs Short-term
      • Initial low cost
      • Value over long term
    © 2011 Ariba, Inc. All rights reserved.
  • 10. Adoption in (and Outside) the Cloud
    • The Long View
    • Fundamentals always the same
    • Management per Type of Change
    © 2011 Ariba, Inc. All rights reserved.
  • 11. Beyond Deployment
    • Remember the Cloud Value Prop
      • Low startup cost
      • Periodic enhancement
      • Value OVER TIME
        • Success is a long-term prospect
    • Adoption/ Change Management is geared to the long run
      • Standup/enablement NOT necessarily good enough
      • What does this particular implementation require?
      • How do we take the long view?
    © 2011 Ariba, Inc. All rights reserved.
  • 12. The Long View of Success
    • Fundamentals of performance remain the same
      • Long or short run
      • CD or SAAS
      • Ariba or anything else
    • Performance needs vary by type of change
      • Where are YOU now?
      • Where are YOU going?
    © 2011 Ariba, Inc. All rights reserved.
  • 13. Fundamentals: Always the Same
    • Performance = Ability + Motivation
    • Common means: Communication, Training, Support
    • Objectives:
      • Guide Scope and Plans
      • Frame measurement
    • Measurement:
      • Proves Results
      • Identifies areas for improvement
    © 2011 Ariba, Inc. All rights reserved.
  • 14. Performance Visualized © 2011 Ariba, Inc. All rights reserved.
  • 15. Performance: Task Breakout © 2011 Ariba, Inc. All rights reserved. Assumed / Others Responsible Objectives and User Analysis Communications Training Support Motivation
  • 16. Changes in the Cloud: Impacts Vary by Type of Change
    • Common Scenarios
    • 1) New Cloud Capabilities
      • CD or other legacy: new cloud (separate OD, AN, etc) capability
      • General: Addition of technology/community/capability
    • 2) Technology Conversion (CD-OD)
      • Lose customizations
      • gap management
    • 3) General Cloud Updates (even for CD)
      • periodic updates
      • Non-stop
      • Change is now constant!
    © 2011 Ariba, Inc. All rights reserved.
  • 17. Scenario User Impacts
    • New Cloud Capabilities
    • Technology Conversion (CD-OD)
    • Periodic cloud changes
    © 2011 Ariba, Inc. All rights reserved. 1 2 3 Breadth Depth
  • 18. Managing: ANY CHANGE
    • Audiences
      • Identify who is affected
    • Communication
      • By audience
        • Introduce new functions and purpose
        • Actions expected of users
      • Right time/message/sender/receiver
    © 2011 Ariba, Inc. All rights reserved.
  • 19. Managing Communications
    • Key messages
      • New capability
        • Purpose and benefits
        • Process to use
          • “ What’s New” tutorials
      • System events (down, up)
    • Communications Resources Channels
      • “ Ariba” (your brand) Resources Page
        • Your intranet
        • All things Ariba
        • Updates, training & reference materials, communications, links, etc
      • Direct from Ariba?
        • From
          • “ Ariba”
          • “ Ariba Customer Notification”
          • “ Ariba Administrator”
      • From dedicated point of contact?
        • Sender TBD?
    © 2011 Ariba, Inc. All rights reserved.
  • 20. Overcommunication as a Risk © 2011 Ariba, Inc. All rights reserved.
  • 21. Managing: New Cloud Capabilities
    • Impact:
      • Breadth: (variable)
      • Depth: High
      • High: Critical business capability
        • New OnDemand toolset (e.g. Sourcing Pro)
        • AN transactions
      • Low: Optional capability
        • Get people to participate in Exchange, etc.
    • Management: COMPREHENSIVE
      • Identify Audiences
      • Communicate
        • Introduce new functions and purpose
        • Actions expected of users
      • Train
        • Verify initial capability
      • Support
      • Motivate
        • Move from old process
    © 2011 Ariba, Inc. All rights reserved.
  • 22. Managing: CD to On Demand Conversion
    • Impacts:
      • Breadth: Variable
        • # of users for converted capabilities
      • Depth: Low-Medium
      • Lost customizations?
      • Gap management
        • Functionality changes
    • Management: FOCUSED ON DELTAS
      • Audiences:
        • Unknown: general assumptions
      • Communicate:
        • UI and functional deltas
        • Data conversion plans
      • Train
        • Introduce new functions only
        • Verification not required unless function is
          • Completely new
          • Much different functionality
      • Support
        • For limited timeframe?
        • For limited scope?
    © 2011 Ariba, Inc. All rights reserved.
  • 23. Managing: General Cloud Updates
    • Impacts:
      • Breadth: High
      • Depth: Low
      • Periodic updates
      • Non-stop
      • Change is now constant!
    • Management: MINIMAL
      • Communication
        • Primary need
        • Beware overcommunication!
        • Internal Ariba Website?
          • Your own Ariba
      • Training
        • For NEW capabilities
          • e.g. Discovery release
      • Support
        • Long-term Ariba contact/manager?
        • Short-term project team not suited to long-term support?
    © 2011 Ariba, Inc. All rights reserved.
  • 24. Summary: Management By Change Type © 2011 Ariba, Inc. All rights reserved.
  • 25. Realizing Value Over Time
    • You get what you measure
    • Align measurement to actual results
      • Savings: over time
        • vs. legacy shutdown
      • Adoption: trends
        • Timeframe of measurement?
          • Monthly, quarterly, annually?
        • Transactions
        • Cost per PO
        • User satisfaction
        • Etc.
    © 2011 Ariba, Inc. All rights reserved.
  • 26. Questions © 2011 Ariba, Inc. All rights reserved.
  • 27. “Safe Harbor” and Confidential Information Statement
    • This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.
    © 2011 Ariba, Inc. All rights reserved.
  • 28. Adoption: Thinking Beyond Simply Deploying a Solution © 2011 Ariba, Inc. All rights reserved.

×