Webcast presentation on 12/10/14 on Arcserve UDP Global Deduplication and Recovery Point Server by Sue Ulintz Mosovich.

1. Unified Data Protection
Recovery Point Servers and Global Deduplication
December 10, 2014
Sue Ulintz Mosovich, Principal Consultant

2. Arcserve – a new global company
2
WW HQ – Minneapolis, USA
LATAM HQ – São Paulo, Brazil
EMEA HQ – United Kingdom
APAC HQ - Hong Kong
JAPAN HQ – Tokyo
SALES OFFICES in 20+
countries
GLOBAL
PRESENCE in 20 countries
DEVELOPMENT in USA,
CHINA & INDIA
24 x 7 TECHNICAL
SUPPORT
500 People
7,300 Partners
43,000 Customers
ARCserve® D2D
+55%
ARCserve® Backup
+10%
Managed Capacity
+88%
Mid-Market ASP
+35%
*FY14 – April’13 – March’14
BUILDING ON A HERITAGE OF GROWTH
2

3. Arcserve - What we do
3
20 years
NEXT GENERATION
BACKUP
Reduce
Risk
Reduce
Complexity
Improve
Capability
UNIFIED DATA
PROTECTION
Copyright © 2014 Arcserve. All rights reserved.

4. Just like an SLA dial
Copyright © 2014 Arcserve. All rights reserved. 4
Good
 Daily backups to disk, or tape
 Tape copy stored off site
 Virtual Standby, for key systems
 Quarterly DR testing
Better
 Full backup, with multiple daily
incremental backups to disk, or tape
 Replication to DR site, with Remote
Virtual Standby for key systems
Best
 Multi-site replication, with global
deduplication & backup to disk & tape
 Full HA for mission critical systems
 Automated DR testing with reporting

5. Introducing arcserve® Unified Data Protection
5
Unified solution
with broad
features
Ease of use
Service
provider
friendly
Assured
Recovery®
 Unifying data protection technologies, next
generation
 Broad spectrum of enterprise-level functionality
 Easy to deploy, use and scale
 On-premise or in the cloud
 Unified GUI provides ease of use and deployment
 Significantly improves data and system protection
and recovery operations compared to point
solutions
 Improves the operational efficiency of data and
system protection recovery
 Broad set of features for deploying advanced data
protection and recovery strategies.
 Automated disaster recovery testing of business-critical
systems, applications & data.
 Without downtime or impact to production systems.
 Capabilities that enable the scalable and cost-optimized
delivery of services.
 Improves margins and opens up new business
opportunities.
Copyright © 2014 Arcserve. All rights reserved.

6. arcserve® UDP architecture elements
End Point Protection
 Agentless, single pass
backup for virtual host
protection
 Hybrid agent for physical
system protection with
independent local UI and
restore or managed
centrally
6
Other Elements
 Central management console to
manage thousands of nodes
 Virtual Standby for non-disruptive
disaster recovery
 Archive backups/RPS to tape with in-place
re-hydration
 Decoupled to scale, added as
needed
Unified Management Console
Recovery Point Server (RPS)
 Global information store
 Global deduplication
 Source-side data reduction
 Built-in replication
 AES encrypted backups
 “Jumpstart” data seeding
Virtual
Protection
Recovery Point Server
(Global Deduplication)
Virtual Standby
Replication
High Availability
Physical
Protection
Unified Architecture
Tape Archive
Copyright © 2014 Arcserve. All rights reserved.

7. Data protection and availability made simple
TAPE
BACKUP
PHYSICAL SYSTEM BACKUP
VMWARE & HYPER-V BACKUP
Copyright © 2014 Arcserve. All rights reserved. 7
REMOTE OFFICE / BRANCH OFFICE
PUBLIC / PRIVATE CLOUD
PRIMARY SITE
DR SITE / MSP DATACENTER
BACKUP TO CLOUD
HIGH AVAILABILITY TO CLOUD
REMOTE VIRTUAL STANDBY
JUMPSTART DATA SEEDING
MULTI-TENANT STORAGE
GLOBAL DASHBOARD
NDMP BACKUP
FILE ARCHIVING
REPLICATION
GLOBAL
DEDUPLICATION
P2V MIGRATION
WORKSTATION PROTECTION
REMOTE OFFICE PROTECTION
BMR
XEN BACKUP
VIRTUAL STANDBY
HIGH AVAILABILITY
CENTRALIZED
MANAGEMENT
WAN OPTIMIZED
REPLICATION
AUTOMATED DR TESTING

8. So … what is a Recovery Point Server?
Copyright © 2014 Arcserve. All rights reserved. 8

9. The UDP Recovery Point Server (RPS)
• A Recovery Point Server is a central server
– Stores backups from multiple sources (UDP agents; Hypervisor agentless)
– NOTE: back up data to either a local machine or a recovery point server.
• RPS is not an appliance
– An RPS node can be a physical or virtual node.
– An RPS node can be deployed as an all-in-one with the Manager UI, or in
a distributed deployment
• RPS Data Store
– Where the backup data is stored, deduplicated/compressed/encrypted
– Multiple data stores per RPS server
• RPS Features:
– RPS Deduplication
– RPS Global Deduplication
– RPS Compression
– RPS Encryption
– RPS Jumpstart
– RPS Replication
– RPS Cloud and Tape Archive
RPS
Data Store
Data Store

10. arcserve® UDP – Recovery Point Server
NEW PRIMARY SITE REMOTE SITE
DEDUPLICATED DATA
MSP / PRIVATE CLOUD
PHYSICAL OR
VIRTUAL SERVERS
WINDOWS
OR LINUX
SERVERS
DEDUPLICATED DATA
Copyright © 2014 Arcserve. All rights reserved. 10
Solution Overview
Recovery Point Server,
capacity optimized backup
 Recovery Point Server (RPS)
improves storage requirements,
bandwidth usage & accelerates
protection & recovery across
sites
 Provides global deduplication:
Data is deduplicated across
nodes, jobs & sites
 WAN optimized replication:1-2-
many & many 2-1
 Jumpstart: Data seeding to
speed remote site deployment
 Reduces load on production
systems, by offloading merge &
backup catalog generation to
RPS system
 In place re-hydration of data for
fast granular restore (including
restores from tape) Overview Solutions Products Licensing Support
TAPE
BACKUP
GLOBAL
DEDUPE
DEDUPLICATED DATA
DEDUPLICATED DATA
DEDUPLICATED DATA
RECOVERY
POINT SERVER
RECOVERY
POINT SERVER
WINDOWS
WORKSTATIONS
DESTINATION
RPS
APPLICATION
SERVERS
CENTRALIZED
MANAGEMENT
WAN OPTIMIZED
REPLICATION

11. arcserve® UDP – Installation and Getting Started
• Install UDP
– Agent/Full, Standard/Advanced
– Reboot required for the UDP Agent
• Manager UI
– Add Nodes to Protect
• Specify IP address/nodename
• AD discovery
• Import CSV, TXT
– Add a Destination
• Recovery Point Server
• Data Store
– Create a Plan
• Windows
• Linux
• Virtual machines

12. arcserve® UDP – RPS: Scaling
PRIMARY / LARGE SITE REMOTE / SMALL SITE
DESTINATION
RPS
VIRTUAL HOST
SERVERS
PHYSICAL
SERVERS
TAPE
BACKUP
RECOVERY
POINT SERVER
RECOVERY
POINT SERVER
Copyright © 2014 Arcserve. All rights reserved. 12
Solution Overview
Scales from small to large
environments
 For large organizations looking
to scale out arcserve UDP,
individual elements or roles can
be installed individually to
improve performance &
scalability
 In smaller organizations or
remote offices solution elements
or roles can be combined on a
single host or node to reduce
cost and complexity
Overview Solutions Products Licensing Support
NEW
SINGLE UDP SERVER
 MANAGEMENT CONSOLE
 RECOVERY POINT SERVER
 TAPE ARCHIVE
 AGENTLESS PROXY
 VIRTUAL STANDBY PROXY
WORKSTATIONS
GLOBAL
DEDUPE
WAN OPTIMIZED
REPLICATION
AGENTLESS
PROXY
VIRTUAL
STANDBY
PROXY
DISK, TAPE
OR CLOUD
CENTRALIZED
MANAGEMENT

13. arcserve® UDP – RPS: Multi-tenant storage
13
Solution Overview
Capacity optimized, secure,
multi-tenant storage
 Global deduplication &
compression, across all tenants
reduces total storage costs
dramatically
 256-bit AES encryption provides
information security
 Ideal solution when all tenants
are protected & managed by a
managed service provider
 Simple folder structure access
by customer RPS
 Ideal for environments with
limited bandwidth or charge-by-the-
usage connections
COMPANY A / DEPT. A REMOTE SITE / HOSTING PROVIDER / MSP
DESTINATION
RPS
Overview Solutions Products Licensing Support
TAPE
BACKUP
SOURCE
RPS
COMPANY B / DEPT. B
WAN OPTIMIZED
REPLICATION
SOURCE
RPS
SOURCE
RPS
COMPANY C / DEPT. C
PHYSICAL OR
VIRTUAL SERVERS
GLOBAL
DEDUPE
CENTRALIZED
MANAGEMENT
Copyright © 2014 Arcserve (USA), LLC and its affiliates and subsidiaries. All rights reserved.

14. arcserve® UDP – RPS: Jumpstart
Solution Overview
Jumpstart data seeding
 Offline synchronization
accelerates deployment of
remote Recovery Point Servers
and improves data transfers
 Ideal for environments with
limited bandwidth or charge-by-the-
usage connections
 Reduce your exposure when
protecting data offsite
 Supports public clouds such as
Amazon, Azure, Rackspace and
others, who offer data import
services (Requires an RPS in
the cloud)
 Can eliminate the need to use
tape
PRIMARY SITE REMOTE SITE / CLOUD
Fast Synchronization
Import Datastore
Export Datastore
COURIER SERVICE
Overview Solutions Products Licensing Support
Copyright © 2014 Arcserve. All rights reserved. 14
NEW
RECOVERY
POINT SERVER
PUBLIC &
PRIVATE CLOUD
CENTRALIZED
MANAGEMENT

15. arcserve® UDP – RPS: Replication
PRIMARY SITE REMOTE SITE
TERTIARY SITE
Replication
Replication
Copyright © 2014 Arcserve. All rights reserved. 15
arcserve® UDP
Built-in replication
 Proven block-based RPS to RPS
replication
 Data can be replicated to
multiple RPS servers
 Unidirectional communication via
HTTP tunnelling to eliminate
configuration issues with NAT &
firewalls
 Restart failed jobs at last block
 Advanced scheduling & retention
 Replication task verification upon
completion
 Concurrent job support
 Supports compressed,
encrypted & deduplicated
backups
CENTRALIZED
MANAGEMENT
WAN OPTIMIZED
REPLICATION
Solution Overview
Cost effective disaster
recovery
 Block-based, WAN optimized
replication, for physical & virtual
systems
 Provides compression,
encryption & global deduplication
 Data can be replicated across
multiple systems & sites,
concurrently
 Advanced scheduling &
differential retention
 Restarts failed jobs at last block
 Unidirectional communication via
HTTP tunnelling eliminates
configuration issues with NAT &
firewalls
Overview Solutions Products Licensing Support

16. arcserve® UDP – RPS: Offsite replication for DR
PRIMARY SITE REMOTE SITE
DEDUPLICATED DATA
MSP / PRIVATE CLOUD
PHYSICAL OR
VIRTUAL SERVERS
WINDOWS
OR LINUX
SERVERS
DEDUPLICATED DATA
Copyright © 2014 Arcserve. All rights reserved. 16
Solution Overview
Cost effective disaster
recovery
 Block-based, WAN optimized
replication, for physical & virtual
systems
 Provides compression,
encryption & global deduplication
 Data can be replicated across
multiple systems & sites,
concurrently
 Advanced scheduling &
differential retention
 Restarts failed jobs at last block
 Unidirectional communication via
HTTP tunnelling eliminates
configuration issues with NAT &
firewalls
Overview Solutions Products Licensing Support
TAPE
BACKUP
GLOBAL
DEDUPE
DEDUPLICATED DATA
DEDUPLICATED DATA
DEDUPLICATED DATA
RECOVERY
POINT SERVER
RECOVERY
POINT SERVER
WINDOWS
WORKSTATIONS
DESTINATION
RPS
APPLICATION
SERVERS
CENTRALIZED
MANAGEMENT
WAN OPTIMIZED
REPLICATION

17. arcserve® UDP – RPS: Image-based backup to disk
RECOVERY POINT
SERVER
SELF-SERVICE
GRANULAR
RESTORE
BMR
Copyright © 2014 Arcserve. All rights reserved. 17
Solution Overview
Fast, simple, efficient image-based
backup to disk for
Windows & Linux applications
 Protects Microsoft Exchange,
SQL, vSphere, Hyper-V,
XenServer etc.
 Single-pass application
consistent backups & granular
restores for Microsoft Exchange,
SQL & files
 Remote Virtual Standby
capability
 Hardware-independent Bare
Metal Recovery (BMR)
 AES encryption & compression
 Centralized management &
reporting
Overview Solutions Products Licensing Support
PRIMARY SITE
FILES
DATABASES
APPLICATIONS
WINDOWS OR LINUX
PHYSICAL OR VIRTUAL
GLOBAL
DEDUPE
CENTRALIZED
MANAGEMENT

18. arcserve® UDP – RPS: Tape archive
& GRANULAR RESTORE
RECOVERY
POINT SERVER
FULL VM RESTORE
TAPE
BACKUP
Copyright © 2014 Arcserve. All rights reserved. 18
Solution Overview
Fast, simple, efficient image-based
backup to tape for
Windows & Linux applications
 Perform fast, image-based
backup to disk
 Perform scheduled backup of
disk repository to tape
 Restore data directly from tape
Overview Solutions Products Licensing Support
DISK, TAPE
OR CLOUD
GRANULAR RESTORE
DIRECTLY FROM TAPE
PRIMARY SITE
FILES
DATABASES
APPLICATIONS
WINDOWS OR LINUX
PHYSICAL OR VIRTUAL
GLOBAL
DEDUPE
CENTRALIZED
MANAGEMENT

19. arcserve® UDP – RPS: Cloud
Copyright © 2014 Arcserve. All rights reserved. 19
Solution Overview
Fast, simple, efficient image-based
backup to cloud for
Windows & Linux applications
 Perform local backup to disk
 Schedule offsite copy/archive to
cloud
 Supports Amazon, Azure &
Eucalyptus Cloud platforms
 Recover from local resources if
available
 Recover files from cloud, for
disaster recovery
Overview Solutions Products Licensing Support
PUBLIC &
PRIVATE CLOUD
GRANULAR
RESTORE
FILE COPY /
ARCHIVE
RESTORE
LOCAL &
REMOTE USERS
PRIMARY SITE
FILES
DATABASES
APPLICATIONS
WINDOWS OR LINUX
PHYSICAL OR VIRTUAL
RECOVERY POINT
SERVER
CLOUD
GLOBAL
DEDUPE
CENTRALIZED
MANAGEMENT

20. arcserve® UDP – RPS: Virtual standby
FAILOVER
VIRTUAL STANDBY
PROXY
PHYSICAL OR VIRTUAL
REPLICA SERVERS
LOCAL &
REMOTE USERS
PHYSICAL OR VIRTUAL
SERVERS
Copyright © 2014 Arcserve. All rights reserved. 20
Solution Overview
Cost effective business
continuity & disaster recovery
 Periodic, image-based system,
application & data protection for
Windows Servers & VMs
 Supports P2V & cross-hypervisor
V2V
 Automatically converts recovery
points into VHD or VMDK
formats
 Automatically registers with
Hypervisor
 Monitors production server
 Automatic & manual failover
 Perform end-user redirection
Overview Solutions Products Licensing Support
PRIMARY SITE
GLOBAL
DEDUPE
RECOVERY POINT
SERVER
CENTRALIZED
MANAGEMENT

21. arcserve® UDP – RPS : Remote virtual standby
PHYSICAL OR
VIRTUAL REPLICA
SERVERS
PHYSICAL OR
VIRTUAL SERVERS
VIRTUAL
STANDBY
PROXY
RECOVERY
POINT SERVER
BMR
RECOVERY
POINT SERVER
LOCAL &
REMOTE USERS
Copyright © 2014 Arcserve. All rights reserved. 21
Solution Overview
Cost effective business
continuity & disaster recovery
 Periodic, image-based system,
application & data protection for
Windows Servers & VMs
 Replicate to remote location
(remote office, DR site, MSP &
Cloud)
 Run recovery point conversion
into VHD or VMDK formats at
the remote site to a virtual server
 Register with Hypervisor
 Manual failover to remote
resources
Overview Solutions Products Licensing Support
PRIMARY SITE
WAN OPTIMIZED
REPLICATION
GLOBAL
DEDUPE
REMOTE SITE
CENTRALIZED
MANAGEMENT

22. arcserve® UDP – RPS : Bare Metal Recovery
PHYSICAL OR
VIRTUAL SERVERS
RECOVERY
POINT SERVER
BMR
Copyright © 2014 Arcserve. All rights reserved. 22
Solution Overview
Cost effective disaster
recovery
 For Windows Servers,
Workstations & Linux Servers
 Hardware independent
 Supports P2P, P2V, V2V & V2P
 Image-based, periodic system,
application & data protection
 Recovery points stored on media
 Select recovery point
 Resize disk & add drivers if
necessary
 Reboot & go!
Overview Solutions Products Licensing Support
PRIMARY SITE
GLOBAL
DEDUPE
CENTRALIZED
MANAGEMENT

23. arcserve® UDP – RPS : VMware & Hyper-V
Solution Overview
NEW PRIMARY SITE
Fast, simple, agentless backup
for VMware & Hyper-V host
environments
 Enables single-pass backup of
all VMs without the need to
install software agents on each
VM
 Application consistent backups
(Exchange, SQL etc.) &
transaction log purge
 Integrates with Hyper-V &
VMware vStorage API’s
 Only backs up changed blocks
 Easily recover individual files &
folders from within each VM
 Centralized node, group & plan
management from UDP Console
vSPHERE FARM OR HYPER-V
GRANULAR RESTORE
DIRECTLY FROM TAPE
FULL VM RESTORE
& GRANULAR RESTORE
PROTECTS VMs, VOLUMES, FILES,
DATABASES, APPLICATIONS &
RAW DEVICE MAPPINGS (vRDM & pRDM)
RECOVERY
POINT SERVER
TAPE
BACKUP
Overview Solutions Products Licensing Support
DISK, TAPE
OR CLOUD
GLOBAL
DEDUPE
CENTRALIZED
MANAGEMENT
Copyright © 2014 Arcserve. All rights reserved. 23

24. arcserve® UDP – RPS: Citrix XenServer
GRANULAR RESTORE
DIRECTLY FROM TAPE
XENSERVER FARM STANDALONE
XENSERVER
PROTECTS VOLUMES, FILES,
DATABASES & APPLICATIONS
Copyright © 2014 Arcserve. All rights reserved. 24
Solution Overview
Protection for Citrix XenServer
host environments
 Single-pass volume backup
within each guest VM
 Infinite Incremental (I2)
TechnologyTM backups
 Application consistent backups
(Exchange, SQL etc.)
 Easily recover individual files &
folders from within each VM, or
whole VMs via BMR
 Cross-hypervisor restore and
Virtual Standby to Hyper-V &
VMware vSphere
 Centralized node, group & policy
management
Overview Solutions Products Licensing Support
PRIMARY SITE
GLOBAL
DEDUPE
FULL VM RESTORE
& GRANULAR RESTORE
TAPE
BACKUP
DISK, TAPE
OR CLOUD
RECOVERY
POINT SERVER
CENTRALIZED
MANAGEMENT

25. arcserve
®
UDP
Global Deduplication
Copyright © 2014 Arcserve. All rights reserved. 25

26. arcserve® UDP – RPS: Global deduplication
NEW PRIMARY SITE REMOTE SITE
DEDUPLICATED DATA
MSP / PRIVATE CLOUD
PHYSICAL OR
VIRTUAL SERVERS
WINDOWS
OR LINUX
SERVERS
DEDUPLICATED DATA
Copyright © 2014 Arcserve. All rights reserved. 26
Solution Overview
Recovery Point Server,
capacity optimized backup
 Recovery Point Server (RPS)
optimizes storage requirements,
bandwidth usage & accelerates
protection & recovery across
sites
 Provides global deduplication:
Data is deduplicated across
nodes, jobs & sites
 WAN optimized replication:1-2-
many & many 2-1
 Jumpstart: Data seeding to
speed remote site deployment
 Reduces load on production
systems, by offloading merge &
backup catalog generation to
RPS system
 In place re-hydration of data for
fast granular restore (including
restores from tape) Overview Solutions Products Licensing Support
TAPE
BACKUP
GLOBAL
DEDUPE
DEDUPLICATED DATA
DEDUPLICATED DATA
DEDUPLICATED DATA
RECOVERY
POINT SERVER
RECOVERY
POINT SERVER
WINDOWS
WORKSTATIONS
DESTINATION
RPS
APPLICATION
SERVERS
CENTRALIZED
MANAGEMENT
WAN OPTIMIZED
REPLICATION

27. arcserve
®
UDP: Data Deduplication
Data deduplication is technology that ensures that duplicate data is not stored.
When you run a backup job, arcserve UDP analyzes data and back ups only
unique data.
Arcserve UDP supports the following types of
deduplication:
– Source-side Deduplication:
Ensures that only unique data is backed up
at the destination from an agent.
– Global Deduplication:
Ensures that only unique data is backed up
at the destination from multiple agents.
Copyright © 2014 Arcserve. All rights reserved. 27

28. arcserve® UDP - Global Deduplication Overview
DEDUPLICATED DATA
DESTINATION
RPS
Copyright © 2014 Arcserve. All rights reserved. 28
PRIMARY SITE
RECOVERY
POINT SERVER
DEDUPLICATED DATA
PHYSICAL OR
VIRTUAL SERVERS
DEDUPLICATED DATA
WINDOWS
OR LINUX SERVERS
WINDOWS
WORKSTATIONS
GLOBAL
DEDUPE
DEDUPLICATED DATA
REMOTE SITE
RECOVERY
POINT SERVER
DEDUPLICATED DATA
DEDUPLICATED DATA
MSP / PRIVATE CLOUD
TAPE
BACKUP
CENTRALIZED
MANAGEMENT

29. arcserve
®
UDP: Deduplication
Copyright © 2014 Arcserve. All rights reserved.

30. arcserve
®
UDP: Estimating resources
• RPS Data Store: Estimating
Copyright © 2014 Arcserve. All rights reserved. 30

31. arcserve
®
UDP: Estimate example 10TB
• Source data to protect: 10TB
• Deduplication Block size: 4KB
• Estimated deduplication percentage: 30%
• Unique Data: 700GB
• Estimated Compression percentage: 15 %
• Compressed Data: 595GB
• Disk storage space required: 6.611TB
– (added 10% for additional Index)
• Number of Hash Keys: 183,500,800
• Estimated Hash Destination space: 70GB
• Required Memory for Hash: 3.584GB
– Using SSD as the Hash Destination
Copyright © 2014 Arcserve. All rights reserved. 31

32. arcserve
®
UDP: Estimate example 20GB
• Source data to protect: 20GB
• Deduplication Block size: 4KB
• Estimated deduplication percentage: 89%
• Unique Data: 2.2GB
• Estimated Compression percentage: 52 %
• Compressed Data: 1.06GB
• Disk storage space required: 1.17GB
– (added 10% for additional Index)
• Number of Hash Keys: 576,716
• Required Memory for Hash: 0.0220GB
• Overall data reduction percentage: 94.90%
Copyright © 2014 Arcserve. All rights reserved. 32

33. arcserve® UDP – Pricing and Licensing
Copyright © 2014 Arcserve. All rights reserved. 33

34. Per-socket
prices offered
for both virtual
& physical
servers.
arcserve® UDP: Simple & flexible licensing options
Copyright © 2014 Arcserve. All rights reserved. 34
Before
 Thousands of SKUs
 Dozens of options
 Legacy pricing
 Complex choices
After
 5 primary SKUs
 Simplified options
 Competitive
 Channel-friendly
Versions Includes Licensing Options
Per TB Per Socket Per Workstation
Standard  UDP File Server Protection
 Basic Tape
  N/A
Advanced  All UDP Components
 Basic Tape
  N/A
Premium  All UDP Components
 Premium Tape (ASBU)
 File-level Replication
  N/A
Premium Plus  All UDP Components
 Premium Tape (ASBU)
 Premium HA (RHA)
  N/A
Workstation  UDP Windows Workstation
Protection
 Basic Tape
N/A N/A 
Note: Product will also be sold “per workstation” - Also, coming soon will be a “freeware” version of UDP Workstation to be
provided as free download w/limited support and no ability to store deduplicated images on the RPS.

35. arcserve® UDP – Service and Support
Copyright © 2014 Arcserve. All rights reserved. 35

36. Customer service and support
Technical Support
Delivering world-class
customer service &
support, with 24x7 global
access
 Online knowledge base
 Ask Support Live Chat
 Self-service support tickets
 Product documentation
 Certified device lists
 Software compatibility
 Online training
 Global user community & forums
 Downloads, beta’s, patches
 CA arcserve Tech Insider
support newsletter
 Direct access to the UDP
Knowledge Centre from within
the UDP product
Copyright © 2014 Arcserve. All rights reserved. 36

37. Customer success story portal
• See how Arcserve has
made a difference for
our customers
• Search by location,
vertical market, and
other criterion
arcserve.com/success-stories
Copyright © 2014 Arcserve. All rights reserved. 37

38. arcserve® Unified Data Protection
Questions
Copyright © 2014 Arcserve. All rights reserved. 38

39. Legal
Copyright © 2014 Arcserve. All rights reserved. Microsoft, Windows, Windows Azure, Windows Server,
Hyper-V, Active Directory, SQL Server, and SharePoint are registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries. UNIX is a registered trademark in the United
States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other
countries. IBM, Lotus, Domino, AIX and Informix are trademarks of International Business Machines Corp.
in the United States, other countries, or both. All other trademarks, trade names, service marks and logos
referenced herein belong to their respective companies.
THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. Arcserve assumes no responsibility for
the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA
TECHNOLOGIES PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING,
WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR NONINFRINGEMENT. In no event will Arcserve be liable for any loss or damage, direct or
indirect, in connection with this presentation, including, without limitation, lost profits, lost investment,
business interruption, goodwill, or lost data, even if Arcserve is expressly advised of the possibility of such
damages.