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Marketing fights to acquire new and retain/engage existing subscribers/
    consumers…while the internet and other factors change daily

     New regulations        Conversion pressures       Providing relevancy

   Web                      New or emerging channels                SEO/SEM
   analytics                                        Creating
     Numerous agencies and specialty vendors
                                                    Conversations
  Integrating Partner offers              Multi-faceted cross-channel campaigns
                            Legal requirements
                                                         Propensity Modeling
  Leveraging positive press, quickly reacting to negative
                                                             Usability
           Responding to external / economic conditions
                   Measuring effectiveness of new campaigns and technology spend
  Behavioral modeling
                       New technology and new marketing paradigms
                       (e.g. social)
» Internet replacing day time TV - Zynga 43 M users per day vs. Oprah
  7.5 M viewers
      ˃   First year in history where nr. of US cable subscribers declined
»   YouTube is positioned to be the dominant media outlet in 10 years
»   Half of online users in UK use social media in 2010
»   People spend more time on the Internet with their mobile devices
»   Video games eclipse Hollywood box office receipts
»   Spawn of Groupon: Coming soon to an inbox near you!
»   Facebook and other social networks becoming more influential
      ˃   71% of Inc. 500 companies have used FaceBook in 2010
      ˃   85% thought that using FaceBook was successful


    Creating Brand value
      is what really
    matters
Growth in GDP has a direct correlation to
       Internet & Mobile usage
Brainstorming / Conceptualization, Data Requirements For All Forms, Validation Rules, Federal Regulation
Review (FDA, HIPAA, COPPA, SafeHarbor), Adverse Events Management and Integrations, Open Text
Moderation (Comment Fields, Contests, Blogs, Social Media Posts),

Define KPIs / CSFs, Opt-In / Out Legal Compliance, Opt-In Auditing, Opt-Out List Management, GSK PII / SPII
Compliance (Data Encryption, Site Security), WADS/WAST Scanning, Legal Statement, User Credential Management,
Password Security Compliance, Project Deployment, Data Integrity Testing,

Approve Content and Creative, Password Reset Functional Design, Report System Design, Campaign
Performance Monitoring, Agency Coordination, Specialty Vendor Identification, Specialty Vendor Vetting, Manage
Coupon Vendor Integration, Intrusion Detection, Email Client Testing,

Participate in User Acceptance Testing, Blacklist Monitoring, BuyNow – Retailer Configuration, Hardware Acquisition /
Configuration, Server Performance Monitoring, Domain Acquisition, DNS Pointing, Acquire SSL Certificate, Data and Site
Backup, Functional Development, Functional Testing,


Execute Adaptive Marketing, CMS Template Set-Up, CMS Content Insertion, Asset Management (PSDs, Copy
Decks, Flash, etc.), Mobility Testing, Data Integrity Testing, Test Case/Plan Development, Automated Test Scheduling,
Browser Testing, Integrate SEO Data, Coordinate Coupon Print Limits, Specialty Vendor MSA / SLA Development,
Email Vendor Integration, Complete Coupon Collateral Forms, Regression Testing
• Digital Marketing is the
  integrating force for many
  different business services
• Complexity is costly:
   • In dollars
   • In performance             Marketing
                                 & Brand
   • In resource time
                                Presence
   • In time to market
   • In measurement and
       analytics
• Realize faster growth
• Leverage Digital Marketing successes across
  markets and brands
• Deepen customer relationships
• Lower cost of operations
• Many current digital marketing campaigns are ineffective and have
  low impact
   – Need to be more customer-centric, use personalization, localization, social
     media, create communities of interest
   – Need to have a overall view of analytics in order to better leverage the data
     to drive continuous improvement
• Inconsistent execution across markets, business units, & brands
   – Capability gaps due to lack of common platform and processes
   – Multiple providers using disparate technologies
   – Lack of accountability for one off providers
• Low efficiency
   – Limited reusability
   – Limited standardization, common tools and processes, & technology
   – Lack of transparency for performance metrics of different providers
• Demand Management: In-
  Market Knowledge Intensive
  Strategy & Planning

• Supply Management:
  Resource Intensive Supply
  distributed execution

• Support: Enhancement, Break
  Fix, Hosting, & Analytics
Service Management
• Business unit aligned
• Collaborative supply-demand model
• Build – Execute with a pursuit for
perfection
• Adaptive real-time change management
• Global governance & compliance
• Digital best practices
• Manage to business objectives globally
• KPI & CSF reporting and analysis
                                                          Innovations Team
                                                          • Practical technology adoption
                                                          • Global digital marketing
                                                          platform
                                                          • Integrated marketing services
     Client Management                                    • Repeatable process
     •   Brand and market level alignment                 enablement
     •   Catching the vision                              • Enabling digital innovation
     •   Manage to brand team objectives
     •   Engage with local relevance and reach
     •   Define the Digital Solution
     •   Enabling creative teams
     •   Digital Dashboard & Analytics service delivery
Digital
Innovation
Elements

     Knowledge Management Domain
Game Changers (Pull Environment)
                                                                                                              •Customer Engagement via pull technologies
                                                                                                              •Two-Way communications providing promotional
                                                                                                              and educational materials
                        Interactive                                                                           •Rich Media, Web 2.0 platforms, Immersive platforms
                        Chat/ Video
                                               Virtual Events
MARKET SOPHISTICATION




                                              (KOLS, Speaker
                                                Forums HCP
                                                  Training)                                                                          Chart the Course
                                                                                                                                        (Push Environment)
                         Email
                        Marketing                                          Traditional CRM                                   •Customer Engagement via push
                                                                             Integration                                     technologies
                                       e-Commerce                          “Customer 360ˮ                                    •One-Way communications providing
                                    (On-line ordering,                                                                       Promotional, Non-Promotional and
                                      POS, Coupons)                                                                          Educational Materials
                                                              3rd Party
                                                              Content
                        Search Engine                                                        Digital Call Center
                        Optimization
                                                             Syndication                                                                 Do the basics right
                                         Digital                                                                                    •Improve speed to market
                                          Asset                       Social Platform           Online Samples                      •Enable standards & compliance
                          Web           Manageme                    (blog, wiki, forums)         Management
                                           nt
                                                                                                                                    •Increase value in existing spend
                        Analytics                                                                                                   •Focus on consolidation verses
                                                 Portals,                      SMS
                                                Websites,                                                                           proliferation
                                                                             Marketing
                        Web Content             Microsites                                           Immersive Platforms
                        Management                                                                    (Learning, Training,
                                                    Sentiment                         Mobile             Conferences)
                         Internet Hosting
                                                    Monitoring                       Platform                                        Evolved Repetitive Solution
                                                  (web listening)
                                                                                                                                     Evolving Point Solution
                                                                                                                                     One-off Solution
                                             SOLUTION DEPTH
Contact us for Marketing and Digital Strategy :-
Apurv@theglobaltechnopreneur.com

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Tgt networks digital marketing

  • 1.
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  • 4. Marketing fights to acquire new and retain/engage existing subscribers/ consumers…while the internet and other factors change daily New regulations Conversion pressures Providing relevancy Web New or emerging channels SEO/SEM analytics Creating Numerous agencies and specialty vendors Conversations Integrating Partner offers Multi-faceted cross-channel campaigns Legal requirements Propensity Modeling Leveraging positive press, quickly reacting to negative Usability Responding to external / economic conditions Measuring effectiveness of new campaigns and technology spend Behavioral modeling New technology and new marketing paradigms (e.g. social)
  • 5.
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  • 7. » Internet replacing day time TV - Zynga 43 M users per day vs. Oprah 7.5 M viewers ˃ First year in history where nr. of US cable subscribers declined » YouTube is positioned to be the dominant media outlet in 10 years » Half of online users in UK use social media in 2010 » People spend more time on the Internet with their mobile devices » Video games eclipse Hollywood box office receipts » Spawn of Groupon: Coming soon to an inbox near you! » Facebook and other social networks becoming more influential ˃ 71% of Inc. 500 companies have used FaceBook in 2010 ˃ 85% thought that using FaceBook was successful Creating Brand value is what really matters
  • 8. Growth in GDP has a direct correlation to Internet & Mobile usage
  • 9.
  • 10. Brainstorming / Conceptualization, Data Requirements For All Forms, Validation Rules, Federal Regulation Review (FDA, HIPAA, COPPA, SafeHarbor), Adverse Events Management and Integrations, Open Text Moderation (Comment Fields, Contests, Blogs, Social Media Posts), Define KPIs / CSFs, Opt-In / Out Legal Compliance, Opt-In Auditing, Opt-Out List Management, GSK PII / SPII Compliance (Data Encryption, Site Security), WADS/WAST Scanning, Legal Statement, User Credential Management, Password Security Compliance, Project Deployment, Data Integrity Testing, Approve Content and Creative, Password Reset Functional Design, Report System Design, Campaign Performance Monitoring, Agency Coordination, Specialty Vendor Identification, Specialty Vendor Vetting, Manage Coupon Vendor Integration, Intrusion Detection, Email Client Testing, Participate in User Acceptance Testing, Blacklist Monitoring, BuyNow – Retailer Configuration, Hardware Acquisition / Configuration, Server Performance Monitoring, Domain Acquisition, DNS Pointing, Acquire SSL Certificate, Data and Site Backup, Functional Development, Functional Testing, Execute Adaptive Marketing, CMS Template Set-Up, CMS Content Insertion, Asset Management (PSDs, Copy Decks, Flash, etc.), Mobility Testing, Data Integrity Testing, Test Case/Plan Development, Automated Test Scheduling, Browser Testing, Integrate SEO Data, Coordinate Coupon Print Limits, Specialty Vendor MSA / SLA Development, Email Vendor Integration, Complete Coupon Collateral Forms, Regression Testing
  • 11. • Digital Marketing is the integrating force for many different business services • Complexity is costly: • In dollars • In performance Marketing & Brand • In resource time Presence • In time to market • In measurement and analytics
  • 12. • Realize faster growth • Leverage Digital Marketing successes across markets and brands • Deepen customer relationships • Lower cost of operations
  • 13. • Many current digital marketing campaigns are ineffective and have low impact – Need to be more customer-centric, use personalization, localization, social media, create communities of interest – Need to have a overall view of analytics in order to better leverage the data to drive continuous improvement • Inconsistent execution across markets, business units, & brands – Capability gaps due to lack of common platform and processes – Multiple providers using disparate technologies – Lack of accountability for one off providers • Low efficiency – Limited reusability – Limited standardization, common tools and processes, & technology – Lack of transparency for performance metrics of different providers
  • 14.
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  • 19. • Demand Management: In- Market Knowledge Intensive Strategy & Planning • Supply Management: Resource Intensive Supply distributed execution • Support: Enhancement, Break Fix, Hosting, & Analytics
  • 20. Service Management • Business unit aligned • Collaborative supply-demand model • Build – Execute with a pursuit for perfection • Adaptive real-time change management • Global governance & compliance • Digital best practices • Manage to business objectives globally • KPI & CSF reporting and analysis Innovations Team • Practical technology adoption • Global digital marketing platform • Integrated marketing services Client Management • Repeatable process • Brand and market level alignment enablement • Catching the vision • Enabling digital innovation • Manage to brand team objectives • Engage with local relevance and reach • Define the Digital Solution • Enabling creative teams • Digital Dashboard & Analytics service delivery
  • 21. Digital Innovation Elements Knowledge Management Domain
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  • 23. Game Changers (Pull Environment) •Customer Engagement via pull technologies •Two-Way communications providing promotional and educational materials Interactive •Rich Media, Web 2.0 platforms, Immersive platforms Chat/ Video Virtual Events MARKET SOPHISTICATION (KOLS, Speaker Forums HCP Training) Chart the Course (Push Environment) Email Marketing Traditional CRM •Customer Engagement via push Integration technologies e-Commerce “Customer 360ˮ •One-Way communications providing (On-line ordering, Promotional, Non-Promotional and POS, Coupons) Educational Materials 3rd Party Content Search Engine Digital Call Center Optimization Syndication Do the basics right Digital •Improve speed to market Asset Social Platform Online Samples •Enable standards & compliance Web Manageme (blog, wiki, forums) Management nt •Increase value in existing spend Analytics •Focus on consolidation verses Portals, SMS Websites, proliferation Marketing Web Content Microsites Immersive Platforms Management (Learning, Training, Sentiment Mobile Conferences) Internet Hosting Monitoring Platform Evolved Repetitive Solution (web listening) Evolving Point Solution One-off Solution SOLUTION DEPTH
  • 24. Contact us for Marketing and Digital Strategy :- Apurv@theglobaltechnopreneur.com