1. Amy Clare Smith
40 Cliffview Road, Lewisham, London SE13 7DD
07730790877
PERSONAL STATEMENT
Nationality: British
DOB: 3rd January 1986
I'm an enthusiastic, lively person interested in learning as much as possible about a job. I
have excellent communicative skills and I'm looking for a role working with people in which
I can have the opportunity to improve my customer service skills. When I complete my
degree I would very much like to go into a museum, library or artefacts processing
environment. I would love to work within an archive for finds processing post dig, scientific
analysis post excavation or working with the public trying to make people as passionate about
the past as I am.
I'm competent and confident working alone or with other people. I believe that the skills I
have obtained within these roles would translate well into an office and administration
environment. Ideally I am looking for a role within an administration environment, or
anything in which I can show that sales is not the only measure of success.
EDUCATION
1997- 2002 Sydenham Girls School
Qualifications earned: 10 GCSE: 9 A-C grades
2002- 2005 Hillsyde Sixth Form Consortium
Qualifications earned: 3 A LEVEL: in Religious Education,
English Literature and History (Grades A,C,D) respectively.
2005-2007 University of Nottingham
Qualifications earned: Undergraduate certificate in Archaeology
2012-present Birkbeck College University of London
BA Archaeology
OBJECTIVES
Currently I’m employed in Sales Support, a role which has given me active experience of
face to face sales and telesales, also has provided me with a fairly solid opportunity to

2. advance my customer service skills. My current role encompasses all areas of office work
from accounts work, administration, customer service and product knowledge to sales and
card processing. I suppose my main objective would be to still further the skills I’ve gained in
customer service building on my interpersonal skills and my communicative skills.
I’m interested in using my skills with people and technology. I would like to build up a bank
of experience in customer service and although I believe I would suit retail and customer
service as a career I have acquired skills through study that would translate well into an office
or administration environment.
I’m studying to finish my degree part time at the moment and the skills I’ve learnt through
past study and the skills I’m currently learning I feel would translate well into an office or
customer service environment.
WORK EXPERIENCE
July 2013-PRESENT
Denny’s Uniforms Ltd, 14 Marina Point
London
Working under the title Sales Support
Details of responsibilities:
 Processing orders for a range of different customers for the sales team
 Handling customer service including phones, appointment bookings, complaints,
parcel tracking, product information
 Accounts duties
 Credit note processing
 Occasional days helping out in the shop
 Looking after administration of various customer accounts on an individual basis
 Maintaining customer stock
 Preparing orders for shipping
October 2011-July 2013
Japanese Knife Company, 1c Kensington Church Walk
London
Working under the title Sales Assistant
Details of responsibilities:
 Opening the store in the mornings and making it ready for customers, this includes
cleaning duties
 Dealing with most enquiries, telephone sales and managing the store alone for lengthy
periods

3.  Liasing with my main office to order stock, better handle customer questions
 Better familiarising myself with the products we sell and the way they’re made
 Answering customer enquiries on the phone and in person
 Processing sales and preparing sales for shipping
 Explaining the manufacturing processes, different materials and technical details of
the knives on sale
 Keeping shop stock up to date
 Currently learning knife cutting skills and how to sharpen blades
 Closing store at the end of the day, transferring the days batch figures over and
cashing up the till
November 2010-October 2011
Swinton Insurance co, 250 Lewisham High Street,
London
Working under the title Sales Executive
 Details of responsibilities:
 Salesroom duties such as dealing with customers face to face and on the phone,
collecting information and sending across for quotes.
 Taking cash payments for policies.
 Administration work such as making sure documents get sent to customers on time,
making any policy amendments and ensuring documents are replaced to show correct
information, banking and handling the office post and faxes.
 Telephone duties such as helping customers without advising them of what to buy, to
establish their needs in a policy and negotiating prices and content to offer the best
deal possible.
 Also answering enquiries and solve problems within a policies lifespan, giving people
accurate and helpful information.
April 2008 - November 2010
Leon Jaeggi and Sons Ltd, 77 Shaftesbury Ave
London
Working under title: Sales Consultant
 Details of responsilibilities:
Salesroom duties including banking, helping customers face to face and on the phone,
maintaining the showroom, selling items via cash register and on account.
 Ordering items directly from suppliers for customers.
 All customer service issues.
 Stock maintenance.
 Personal customers including looking after the accounts that the company has with
restaurants and bars etc.
 Looking after accounts.
 Ordering items, this could be machines for kitchens, parts for the machines, plates,

4. glasses or straws.
 Making sure that items get to the customers, I have even gone to customers placing
large orders to ensure that the items are received in good condition.
 Talking to people of all levels within the businesses that use us to supply their
equipment.
 Keeping up to date where we can get items from and keeping up to date with fashions
in presentation ware for restaurants and bars.
 Assisting the Major Accounts Manager with some of the higher profile accounts
including the Dorchester, Madarin Oriental, Claridges, Hix, the Firmdale Hotels and
the kitchens at the Houses of Commons and Buckingham Palace. This included
talking to certain contacts, ordering things for them and answering any questions my
email of phone.
 Telephone duties including customer service, regular and one time callers.
 Speaking to head office.
 Speaking to suppliers.
 Booking couriers.
 Processing sales over the phone.
October 2007- February 2008
WHSmith, 132-138 Bromley High Street London
Working under title: Sales Assistant
 Details of responsibilities:
 Accepting deliveries in the morning, processing what we had and then distributing the
stock onto the shelves before the store opened.
 Assisting customers including serving on the tills.
 Helping with customer ordering and working return and refunds on customer services.
 Shop floor assistance I was able to provide to customers in helping them to find
products they were looking for.
 Refreshing my knowledge of the products we stocked, their prices and location on the
shop floor.
 Till Serving gave me a chance to work on my skill with communicating with people.
use my initiative as it was not always possible to get assistance from another member
of staff.
 Cash handling.
 Customer Services including handling refunds and answering questions.
 Listening to and reporting customer complaints.
 Communication,
 Knowledge of our products and their placements and prices.
 Telephone duties including answering and redirecting customer calls.
 Answering queries over the phone and transferring calls to different departments or
staff members.
 Speaking clearly and articulately.

5.  Maintaining not only a high level of concentration but a polite and helpful manner at
all times.
VOLUNTEER EXPERIENCE
 I’ve raised money on the street for various causes. I’ve also helped with ideas for
interesting ways to give information and raise awareness for the charities I’ve worked
with. In addition to ideas for fundraising and awareness in school including “Red Nose
Day” and the “Genes for Genes” campaign, causes the school always encouraged us to
come up with ideas for, I have helped to raise money for local charities, by running the
bar at funded quiz nights. I believe the most memorable was the fundraiser for the local
hospice. Some friends and I ran a charity fundraiser on Croydon high street for a charity
that had helped one of our friends before she passed away and during my time as a
world war 2 re-enactor we used to collect for charities like help for heroes and the poppy
appeal.
 Raising money for charity has been a hobby as well as an extra-curricular activity. I
find that they’re a rewarding way to spend time, as it challenges you to think
creatively, hones your skills with talking to the public about certain issues and all the
time you’re raising funds and awareness for causes that deserve attention.
HOBBIES
 As far as my interests are concerned, I’m a bit of an all-rounder. I’ve always had a keen
interest in history and I keep my interest active by reading on various topics and
working towards the rest of my degree part time. I read a lot of classical literature as
well. As well as reading I also visit museums and places of historical and natural interest
regularly. Ideally as a career I’d like to work in a museum setting handling and
cataloguing artefacts, although I’d also like to be involved in the law practices that
protect such sites.
 I’m also very interested in music. At school I played violin in the orchestra and
participated in many concerts. I was also very involved in the resident choir there and
sang with them on various occasions, both in and out of the school setting. Since I left
school, I have kept up my interest in the violin and incorporate it into the band I play
in. Although I more commonly do vocals and guitar.
 Retro computer games
 Playing, composing and listening to music
 Visiting historical and natural sites
 Reading
 Socialising and meeting people
 Attending public lectures and occasionally volunteering on archaeological projects and
digs
 Studying BA Archaeology
REFERENCES
Professional

6. Mr Stephen Blanchard
Current Director- Denny’s Uniforms, 14 Marina Point, E14 9QD
0207-510-0730
07866-716-174
Mr Jay Patel
Company director- Japanese Knife Company, 1c Kensington church walk, London, W8 4NB
0208-968-6238
Miss Janine Duffell
Ex manager- Swinton insurance, 250 Lewisham High Street, London SE13 6JU
020-8852-3327
Mr Shaun Pridmore
Current Manager- Leon Jaeggi and Sons Ltd, 77 Shaftesbury Avenue, London, W1D 5DU
020-7434-4545
Mr Steven Jones
Manager- WHSmith
132-138 Bromley High Street, Bromley, Kent
020-8464-5044
Mr Stephen Hamlet
Former Supervisor- WHSmith
132-138 Bromley High Street, Bromley, Kent
020-8464-5044
Personal
Miss Anita Belger
Former Head of Year
Sydenham School, Dartmouth Road, Forest Hill, London
020-8699-6731
Mr Joe Trewin
Former Teacher and head of year
Sydenham School, Dartmouth Road, Forest Hill, London
020-8699-6731
Miss S Appavoo
Former Teacher and form tutor
Sydenham School, Dartmouth Road, Forest Hill, London
020-8699-6731