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Landis+Gyr Oy: Utilizing                   Atlassian products                   Valtteri Virtanen                   Jira a...
Presentation outline+ Landis+Gyr Oy+ Business in change+ Why we choose Confluence+ Why we need it+ How we run Confluence+ ...
Landis+Gyr Oy+ Landis+Gyr is the global industry leader in total metering solutions     for electricity, gas, heat/cold an...
Business in change+ Meter reading services         – Meter Reading Services started 2003+ Legistlation in 2009         – A...
Confluence – Why?+ Wiki based+ Easy to transfer XML formated data to other systems+ Internal instance installed first     ...
Confluence (Service Portal) – How?+ Our own servers hosted by IT-hosting partner         – Reliability         – Security ...
Confluence (Service Portal) – How?+ Integrated JIRA features         – One interface towards customer         – Service re...
Confluence (Service Portal) – What?+ Layout simple and user friendly+ Space         – Main page            •   Blog       ...
JIRA (Task management portal)+ Hidden behind Confluence+ Development tasks+ Fault reports+ Meeting action pointsOct-12   9...
Experiences from Atlassian products+ Improvements         – Documentation         – Silent knowledge         – Project and...
Thank youOct-12   11 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
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Jcn12 landis gyr

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Transcript of "Jcn12 landis gyr"

  1. 1. Landis+Gyr Oy: Utilizing Atlassian products Valtteri Virtanen Jira and Confluence Nordic Conference 2012 25.10.2012 Finlandia hall, HelsinkiOct-12 1 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  2. 2. Presentation outline+ Landis+Gyr Oy+ Business in change+ Why we choose Confluence+ Why we need it+ How we run Confluence+ What is in Confluence+ JIRAOct-12 2 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  3. 3. Landis+Gyr Oy+ Landis+Gyr is the global industry leader in total metering solutions for electricity, gas, heat/cold and water for energy measurement solutions for utilies+ 5139 employees world wide, about 150 in Finland+ Part of Toshiba since 2011+ Valtteri Virtanen – Originally from R&D – Customer management procesesOct-12 3 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  4. 4. Business in change+ Meter reading services – Meter Reading Services started 2003+ Legistlation in 2009 – All electricity meters should be read remotely at the end of 2013 – Monthly billing based on real consumption+ Most of electricity companies have oursourced the meter reading process – Close to 600,000 electricity, district heat, water and gas meters read dailyOct-12 4 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  5. 5. Confluence – Why?+ Wiki based+ Easy to transfer XML formated data to other systems+ Internal instance installed first – Good feedback and a lot of content+ Service Portal – Customers – Partners • It-hosting • GPRS network services • Field work/installation companies – Life-cycle management • Contracts up-to 18 yearsOct-12 5 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  6. 6. Confluence (Service Portal) – How?+ Our own servers hosted by IT-hosting partner – Reliability – Security • Customer requirements – Backups • Unified backup processes • DRP/BCP – Service platform instance maintenance oursourced to Ambientia – Internal Confluence is maintained by L+G IT-departmentOct-12 6 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  7. 7. Confluence (Service Portal) – How?+ Integrated JIRA features – One interface towards customer – Service requests directly from Confluence+ Automated reports from Bi-Publisher via WebDab plugin+ Crowd – Users/managers/internal staffOct-12 7 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  8. 8. Confluence (Service Portal) – What?+ Layout simple and user friendly+ Space – Main page • Blog • Contact information • Documents and reports • Project portals • Service RequestsOct-12 8 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  9. 9. JIRA (Task management portal)+ Hidden behind Confluence+ Development tasks+ Fault reports+ Meeting action pointsOct-12 9 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  10. 10. Experiences from Atlassian products+ Improvements – Documentation – Silent knowledge – Project and task management+ Still to improve – Customer inputOct-12 10 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
  11. 11. Thank youOct-12 11 - Landis+Gyr - Insert name of presentation and author at Insert ribbon (Header&Footer)
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