1. Landis+Gyr Oy: Utilizing
Atlassian products
Valtteri Virtanen
Jira and Confluence Nordic Conference 2012
25.10.2012 Finlandia hall, Helsinki
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2. Presentation outline
+ Landis+Gyr Oy
+ Business in change
+ Why we choose Confluence
+ Why we need it
+ How we run Confluence
+ What is in Confluence
+ JIRA
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3. Landis+Gyr Oy
+ Landis+Gyr is the global industry leader in total metering solutions
for electricity, gas, heat/cold and water for energy measurement
solutions for utilies
+ 5139 employees world wide, about 150 in Finland
+ Part of Toshiba since 2011
+ Valtteri Virtanen
– Originally from R&D
– Customer management proceses
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4. Business in change
+ Meter reading services
– Meter Reading Services started 2003
+ Legistlation in 2009
– All electricity meters should be read remotely at the end of 2013
– Monthly billing based on real consumption
+ Most of electricity companies have oursourced the meter reading
process
– Close to 600,000 electricity, district heat, water and gas meters read daily
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5. Confluence – Why?
+ Wiki based
+ Easy to transfer XML formated data to other systems
+ Internal instance installed first
– Good feedback and a lot of content
+ Service Portal
– Customers
– Partners
• It-hosting
• GPRS network services
• Field work/installation companies
– Life-cycle management
• Contracts up-to 18 years
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6. Confluence (Service Portal) – How?
+ Our own servers hosted by IT-hosting partner
– Reliability
– Security
• Customer requirements
– Backups
• Unified backup processes
• DRP/BCP
– Service platform instance maintenance oursourced to Ambientia
– Internal Confluence is maintained by L+G IT-department
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7. Confluence (Service Portal) – How?
+ Integrated JIRA features
– One interface towards customer
– Service requests directly from Confluence
+ Automated reports from Bi-Publisher via WebDab plugin
+ Crowd
– Users/managers/internal staff
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8. Confluence (Service Portal) – What?
+ Layout simple and user friendly
+ Space
– Main page
• Blog
• Contact information
• Documents and reports
• Project portals
• Service Requests
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9. JIRA (Task management portal)
+ Hidden behind Confluence
+ Development tasks
+ Fault reports
+ Meeting action points
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10. Experiences from Atlassian products
+ Improvements
– Documentation
– Silent knowledge
– Project and task management
+ Still to improve
– Customer input
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11. Thank you
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