1. Facilitator Report 103328 PassPort - Turning Service Into Sales
Average Session Score: 91 Average Grades This session: A+ Current and prior year: A
Facilitators DONNA VERRELLI
ABRAHAM ABBAS
Course owner: JO-ANNEJARDINE
% Response:
Number of registered participants:
Number of forms processed:
100
13
13
Course end date: 12-Jun-09
Session: 0062
Company: BMO
Report date: 9-Jul-09
Session score: 92 A+ Responses
Excellent: 77%
23% of courses
achieve this score
or higher
Very good: 23%
83
87 A
Responses
Very high: 62%
41% of courses
achieve this score
or higher
High: 38%
81
92 A+
32% of courses
achieve this score
or higher
81
Responses
Very high: 77%
High: 23%
87 A
15% of courses
achieve this score
or higher
Responses
Very high: 62%
High: 38%
Knowledge Gain
Session
Score
0056
0057
0059
0062
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100
Value of the Course
Session
Score
0056
0057
0059
0062
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Value of the Course
Session
Score
0056
0057
0059
0062
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This Course Overall
Session
Score
0056
0057
0059
0062
0
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QUALITY OF COURSE
Overall, how do you rate the course?
Benchmark:
Average Product score:
Average Product score:
Overall, what is the value of the course to you personally?
Session score:
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Average Product score:
Overall, what is the value of the course to the Bank?
Session score:
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To what degree has your knowledge or understanding of your business increased because of this course?
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Produced by: Hewitt Associates
77

2. Facilitator Report 103328 PassPort - Turning Service Into Sales
90 A+
Responses
15% of courses
achieve this score
or higher
Very high: 77%
High: 15%
Moderate: 8%
81
94 A+ Responses
2% of courses
achieve this score
or higher
Very high: 83%
High: 17%
77
90 A+
21% of courses
achieve this score
or higher
Responses
Very high: 77%
High: 15%
Moderate: 8%
80
Too late: 23%
Creating a better work environment: 23%
Better able to identify and satisfy client needs: 92%
Increasing revenue generation: 77%
Expected Impact on Work
Session
Score
0056
0057
0059
0062
0
10
20
30
40
50
60
70
80
90
100
Environmental Support
Session
Score
0056
0057
0059
0062
0
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20
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80
90
100
Expected Application of the Course
Session
Score
0056
0057
0059
0062
0
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20
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90
100
APPLICATION OF COURSE
How long will you be back on the job before you use this course?
Immediately: 100%
To what degree do you expect that you will be able to apply what you learned?
Session score:
Benchmark:
Average Product score:
To what degree do you expect that your work environment will support you throughout your attempts to apply your new learning?
Session score:
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Average Product score:
To what degree will this course have a positive impact on your work?
Session score:
Benchmark:
Average Product score:
To what degree was this course relevant to the challenges that are facing your business unit?
How was the timing of the course for you in terms of the length of time that you have been with Bank of Montreal?
About right: 77%
As a result of this course, the participant will be:
A better leader: 31%
Reducing the cost of doing business: 31%
More efficient: 92%
Very high: 77%
High: 23%

3. Facilitator Report 103328 PassPort - Turning Service Into Sales
Responses
A+ Excellent: 92%
Very good: 8%
22% of courses
achieve this score
or higher
93
97
Answered questions well: 92%
Welcomed different viewpoints: 92%
Integrated theory with practice: 77%
Too short: 18%
Not sure: 9%
PCG Invest. Bank Technology and Solutions
Make the course and/or materials current: 8%
FACILITATOR(S)
Overall, how do you rate the facilitator(s)?
Session score:
Benchmark:
Average Product score:
Were the following attributes displayed by the facilitator(s)?
Extensive subject expertise: 62%
Effective use of class time: 85%
Drew on knowledge and experience of participants: 77%
STRUCTURE OF COURSE
Overall, how was the length of the course?
About right: 82%
Was this course at an appropriate level for you?
About right: 100%
Do you plan to use / review the course materials back on the job?
Yes: 91%
Did this course provide enough information?
Yes: 100%
Are the following changes needed to improve the course?
Improve link between information and practice: 15%
Increase amount of practical or bank-related material: 8%
Provide specific information about how to apply the course: 8%
NUMBER OF PARTICIPANTS FOR BANK GROUPS
PCCG
13
Corp. Services Other

4. Facilitator Report 103328 PassPort - Turning Service Into Sales
COMMENTS ABOUT IMPACT OF COURSE ON WORK OR WORKPLACE
COMMENTS ABOUT THE FACILITATOR(S)

5. Facilitator Report 103328 PassPort - Turning Service Into Sales
COMMENTS ABOUT THE FACILITATOR(S)
COMMENTS ABOUT THE COURSE OR SUGGESTIONS FOR IMPROVEMENTS
COMMENTS ABOUT THE TOP 3 KEY LEARNINGS

6. Facilitator Report 103328 PassPort - Turning Service Into Sales
COMMENTS ABOUT THE TOP 3 KEY LEARNINGS