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Six Social Media and
Marketing Tactics
Nonprofits Can Learn from
Food Trucks
#apffoodtruck

Introductions
Carie Lewis
Deputy Director, Online Communications
The Humane Society of the United States
@cariegrls
@HumaneSociety

Erin Shy
Sr. Director Product Management and Product Marketing
Sage Nonprofit
@erinshy
#apffoodtruck

How did Food Trucks emerge?
#apffoodtruck

How did Food Trucks emerge?
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck
                  Video post: Billy
                  9,500 likes
                  4,400 shares
                  1,000 comments
                  $2,000 raised




Photo post: Sam
31,600 likes
8,000 shares
3,000 comments
$5,000 raised
#apffoodtruck
What to test:

Email
• Subject line text
• Use of multimedia: video vs. photo
• Full article vs. teaser

Facebook
• Post length
                                       Tested our DRTV
• Multimedia type / post type
                                       Form, long form
• Questions vs. statements
                                       won
• Time of day

Donation forms
• Donation amounts
• Button color
• Images
• Single vs. multipage
#apffoodtruck

https://www.youtube.co
m/watch?feature=player
_detailpage&v=tXSCP84
QgS4
#apffoodtruck
Seabirds

http://www.youtube.com/watch?v=3Dx
GWI1S59U


World Wildlife Fund

http://www.thedailydogooder.com/2013
/01/28/national-sweater-day-2013/
#apffoodtruck




Bringing your pets to work
is such a HUGE part of our
organization’s culture.

We create our own memes!
#apffoodtruck

Branded donation page
#apffoodtruck
#apffoodtruck

http://www.youtube.co
m/watch?feature=player
_detailpage&v=ewVnNB
x5DdU#t=49s
#apffoodtruck

You HAVE to be where
people are – and make it
as easy as possible.

We found our members
are not on Twitter, but
they talk about us there.
Our members are on
Facebook.

25% of our web traffic is
from mobile devices
#apffoodtruck
#apffoodtruck

Push your message – but
make it about them.

If you look at our Twitter
feed, it’s mostly @
replies.

LISTEN and find out what
they like/want/need.
#apffoodtruck
#apffoodtruck
#apffoodtruck
#apffoodtruck


Participating in charity
contests are fun – but it’s
an incredible resource
investment. Make sure
the payoff is worth it!

In the end, make sure you
close the loop.
#apffoodtruck
#apffoodtruck
#apffoodtruck

Be opportunistic, nimble,
and use social media in
particular for time-
sensitive events
#apffoodtruck
#apffoodtruck

Summary
1. Focus on a niche

2. Manage risks and tests concepts

3. Define your brand and personality

4. Go to your customers, be fundamentally mobile

5. Push your message through social media

6. Collaborate with the competition

7. Create a sense of urgency
#apffoodtruck



Carie Lewis
Deputy Director, Online Communications
The Humane Society of the United States
@cariegrls

Erin Shy
Sr. Director Product Management and Product Marketing
Sage Nonprofit
@erinshy

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6 Social Media Tips And Marketing Tactics Nonprofits Can Learn From Food Trucks