2. PRODUCT MARKETING
PRODUCT
An article or substances that is manufactured or redefined for sale.
Tangible, See, touch and feel.
PRODUCT MARKETING
It is the process of promoting and selling a product to the people.
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3. SERVICE MARKETING
SERVICE
Service is something someone can do for anything.
Intangible
More importance to relationship
SERVICE MARKETING
It is the process of intangible economic activities offered by one
party to another.
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4. Differences between Product and Service Marketing
Whom comes to whom
o Products are transported through distribution channels
o Services are location based
Quality
o Quality of product within itself is embedded at the time of manufacture
o It may vary from customer to customer
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5. Focus
o More product selling.
o More on relationships
Ownership
o Product can be an asset
o Service can not be owned
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6. Tangibility
o Can see, touch and feel before buying
o It is through experience
Sources of Value
o How Materials are chosen
o How the service provider behave
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