1. We Are Here For You! Delivering ISO Certified Multilingual Multichannel Award Winning Customer Service at Affordable Prices
2. Table of Contents Mission Statement We Bring Value Recognition Premium Customer Service Delivery We Are ISO Certified Priorities Why Bulgaria? Services We Provide Linguistics – a Shrinking World Language Support Recruitment – Our Staff Are Your Staff Account Management Implementation – Smooth & Seamless Premises Portfolio Contact Details
3. We Bring Value Benefits of partnering with 60K include: Greater EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortisation, and Restructuring or Rent Costs)
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5. Silver Medal in the Best Outsourcing Partnershipcategory (with the award-winning project for BE Broadband)
10. Recognition Broadband Customer Ratings 2009 by“ThinkBroadband.com” Category „Large Internet Service Providers”: For second consecutive year our client came on top of competitors such as: Sky Broadband, Virgin Media, BT Broadband, AOL, Orange & Tiscali
11. Premium Customer Service Delivery BE Broadband The above graph is a www.ThinkBroadband.com continuous benchmark on the levels of customer service maintained among the highest rated broadband providers in the UK. For a second consecutive year 60K delivers the best customer service for our client – BE Broadband. O2 PlusNet Sky Broadband TalkTalk Broadband Virgin Media
12. Recognition BE Broadband Expert Reviews Average User Rating Speed: Customer Support: Reliability: Value for Money: Overall:
13. We Are ISO Certified In May 2010, just two years after the company was established, 60K acquired ISO 9001:2008 certification. The Quality Management System integrated as well as the full process lifecycle: from signing LoI to service delivery were ISO qualified by Quality Austria.
19. Language Support 22 different languages currently supported by 60K We continuously upgrade our database of nearly 1,000 people with both technical knowledge and foreign languages
24. Technological solutions We have developed our internal technical solution, which includes number of different modules working in perfect harmony. Some of the benefits using our solution:
27. Why are we different? 60k is the fruit of a dream. We have created an environment of trust and respect. Our transparency and love for the work we do make our Customers feel that we are an extension of their businesses. We under commit and over deliver. We give no less than what we expect to receive. We set high challenges for ourselves and help our Customers meet and exceed their goals. We tell the truth.
28. Mission Statement "60K promises you innovation and service excellence from a company you can trust. Our quality policy is to provide only the most reliable, responsive and cost-effective products andservices that meet or exceed customer expectations. We are committed to operational excellence, reliable service levels and believe in prompt, courteous and effective customer representation"
From the satisfaction of Clients, their customers and our Staff. (Staff survey, Customer survey, Client KPIs).Independent assessment.
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Putting our people first ; Understanding our client’s business and marketplace ; Knowing that technology is only a tool ; Under promising and over delivering ; Going beyond the norm
Micromanagement by clients ; Managing expectations ; The Art of the possible ; Challenging our performance ; Maintaining the company culture
ADD: Expand our clients’ businesses ; Service more clients
