This document discusses measuring employee performance in a company. It thanks God and the lecturer for their help. The assignment aims to understand how BPJS Employment and Health company measures employee performance through products, services, and regular performance evaluations. It recognizes room for improvement and welcomes feedback to strengthen the assignment. It was submitted by Group 5 of the International Management Department at Andalas University on February 25, 2015.

1. PREFACE
First at all, give thanks for God’s love and grace for us. Thanks to God for helping
us and give us a chance to finish this assignment timely. And we would like to say thank
you to our lecturer Yudhitia Wimeina as the lecturer of Operation Management that
always teaches us and give much knowledge about Operation Management.
This assignment is the one of Operation Management task that relate with
measuring employees performances in the company.
We are realized this assignment is not perfect. But I hope it can be useful for us.
Critics and suggestions is needed here to make this assignment be better. Hopefully we
as a student in International Management Department, Faculty of Economic, Andalas
University can get many knowledge from this assignment where there will be helpful in
the future.
Thank you
Padang, February 25th
, 2015
Group 5

2. INTRODUCTION
A. BACKROUND
Nowadays, the product and services is the one of crucial in Operation
Management that used in daily activities in marketing. the effective performance
of employee can be determined the good performance for the company. So in
this area, the measurement is needed then it useful to know that the changing of
performance day to day. Because as a human the performance always not stable,
it can be defined as the performance sometimes in the high and low situation. It
can be a reason whay the company measure the employee’s performance
regularly.
B. OBJECTIVE
1. Want to differ the product and services between BPJS Employment and
Health.
2. Know about the product and services that offered in BPJS Employment.
3. Interview
C. THE FORMULATION ABOUT HYPOTHESIS
1. What are the products and services that offered by your company?
2. What the purpose of the company in making the products and services
that offered to the consumer?
3. What kind of procedure that required to follow for the consumer to attain
those products and services?
4. Do you have any competitors in the company you work for?
5. How is your company survive to compete with other companies?
6. What is the product and service innovations of your company in the
future?
7. When will those product and service be launched?
8. Who is the target of your company's consumer market?