When to call 911.

1. CLB 3-4 Drop-in Workshop:
When to call 911

2. Activities
1. Former police office Bruce Day’s advice
2. Reading; Calling 911
3. Speaking; calling 911
4. Group discussion

3. Objectives
By the end of this workshop you should
know:
• When you should call 911.
• When you should not call 911.
• How to call 911.

4. Introductions
• What is your name?
• What is your country of Origin?

5. Reflection
Have you ever called 911 in Canada?
• Was it easy for you?
• Was it difficult?

6. Call 911
when you need ...

7. Bruce Day’s Advice
What advice does he give?

8. 1. When should I call 911?
Crime in
progress Out of
control
fires
Serious
medical
conditions
Car accidents
Heart attack
poisoning

9. Reading 1
The most important thing to remember is
that You should call 911 only in case of
emergencies. These include fires, crimes,
and medical emergencies. Whenever
you call 911, you should be prepared to
provide the following information: your
name, address, telephone number, a
description of the emergency, and the
location of the emergency.

10. Reading 2
If your emergency is medical, you may
be asked questions about the victim’s
condition. The 911 Operator may ask if
the victim is breathing, conscious, and if
he or she has a pulse. It is important that
you stay on the line with the operator
until an ambulance and paramedics
arrive. Often, the operator can tell you
what to do for the victim until help arrives.

11. Important Note
It is best if you can speak to the
dispatcher, but Remember; even if
somebody calls 911 and simply yells
HELP!, The police will still be sent to your
home. Never let your own perceived
lack of English speaking skills stop you
from calling 911. Calling 911 may save
a person’s life!

12. Reading Comprehension
1. When should you dial 911?
2. What information should you be prepared to give when
you call 911?
3. Why is it important to stay on the line until help
arrives?
4. But, what should you do in an emergency
situation if you are unable to communicate well on
the phone?

13. 911 Script 1
Operator
caller
Operator
caller
Operator
caller
911 dispatch what's your emergency?
I am calling to report a car accident.
Is the victim conscious?
No, she isn’t.
What’s your location?
She seems to be breathing, but it’s quite shallow.
We are at 555 Jones Street.
Is the victim breathing?Operator
caller
Operator What is your name?
caller Patricia.
OK Patricia, somebody will be there to help you shortly. Stay on
the line, I have more instructions for you ...
Operator

14. Operator
caller
Operator
caller
Operator
caller
911 dispatch what's your emergency?
I am calling to report a ...
Is the victim conscious?
No, he/ she isn’t.
What’s your location?
Yes, he/she is. We are at ...
Is the victim breathing?Operator
caller
Operator What is your name?
caller
Your name
OK ______________ somebody will be there to help you
shortly. Stay on the line, I have more instructions for you ...
Operator
Speaking Practice

15. Activity 3
Read the following 10
scenarios.
Should you call 911 or
not?

16. Activity 3
Scenario 1
You go to your car at 7:00 am and
notice that the window of your car is
broken and that your computer is
missing from the front seat.

17. Activity 3
Scenario 2
A middle aged friend of the family is at
your house for dinner. He is complaining
about a sudden chest pain.

18. Activity 3
Scenario 3
You are out for a walk when you see a
neighborhood house on fire.

19. Activity 3
Scenario 4
Your 2 year old niece is over for the
weekend. You have good reason to
believe she swallowed medication
that would be dangerous for her.

20. Activity 3
Scenario 5
You live in an apartment. One night
you hear yelling and crashing coming
from your neighbor’s apartment.

21. Activity 3
Scenario 6
Driving home from work you see a
single car crash. The driver of the car is
conscious, but has trouble walking.

22. Activity 3
Scenario 7
Late one night you hear a crash next
door. You look out your bedroom
window and notice two men that
appear to be breaking into the
neighbor’s home

23. Activity 3
Scenario 8
Walking home from work you see a dog
that appears very hungry. It follows you
home. You enter your house, but the dog
stays on your doorstep.

24. Activity 3
Scenario 9
while at a party one weekend, a
guest drops a cigarette on the carpet.

25. Activity 3
Scenario 10
While running one day you fall and sprain
your ankle. You have difficulty walking.

26. What did you learn?
When should I call 911
When I should not call
911
How to call 911

27. Thanks for Attending!
See you next time!