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Kamil Grabowski, 
Paweł Nastachowski 
PLIX
Sylwester 
What is PLIX? 
• PLIX is not only Sylwester Biernacki  
• 11 people, the chameleon, and some fish. 
• PLIX is the only neutral (and the biggest!) 
point of exchange of IP traffic in Poland. 
• We are in 3 locations, including the 
warmest place in Warsaw (LIM 42th floor).
PLIX in numbers 
The amount of Coustomers
PLIX in numbers 
The amount of traffic
PLIX in numbers 
January 
2009 
September 
2009 
Growth in % 
Customers ~90 108 20% 
Switches 11 11 0% 
Ports 1/10G 386 406 5% 
Traffic ~45 Gbps > 65 Gbps 44% 
BGP Session 200 > 225 12%
Network 
Operation Center 
• What is a NOC? 
• Requirements 
• Monitoring 
• Diagnosis 
• First Aid 
• Customer information 
• Events documentation
NOC PLIX 
• This is our NOC (a ‘potty’ in English 
means NOCNIK / NOC operator in 
Polish ((-;
NOC PLIX 
• ... And an "old school" NOC Manager
NOC PLIX 
What do we really monitor in PLIX NOC 
• BGP Session state 
• IP traffic level 
• Availability BGP neighbours 
• Port state (up/down)
NOC PLIX 
• It operates 24 hours a day, 7 days a 
week 
• You can contact us in many ways: 
• Phone: +48 22 427 39 99 
• Mobile: +48 721 333 999 
• E-Mail: noc@plix.pl 
• Customer panel my.plix.pl 
• It is always on the site
my.plix.pl 
Drawing 
irb(main):> rand(108) % 1 + 73 
=> 73
my.plix.pl
Disadvantages of the former 
NOC – Tools: nagios 
• No possibility of grouping events, 
• Resources, 
• Nagios must regularly check the all of 
the services
Disadvantages of the former 
NOC – Tools: CACTI 
• Problems when switching customers 
between ports/devices, 
• Lack of integration with CRM, 
• No possibility of traffic aggregation 
from selected ports.
Disadvantages of the former 
NOC – Tools: SMOKEPING 
• Poor notification, 
• a lot of e-mails.
Disadvantages of the former 
NOC – Tools: TRAP BROWSER 
• A large number of events to 
review, 
• No possibility of grouping 
events, 
• No filtering / searching.
Disadvantages of the 
former NOC - Tools. 
• Many utilities are : 
• many different APIs 
• many different user interfaces, 
• many different configuration files 
• many different types of notification…(e-mail, sms, 
www), 
• ... and lack of personalization (example: assigning 
the client to the port), counting SLA (agreement with 
the client), 
• All of this makes the monitoring system is very 
unreadable .
Disadvantages of the 
former NOC - Infrastructure 
• No redundancy, 
• Susceptibility to failure, 
• Difficulty in maintaining and updating, 
• Complex relations between system 
elements, 
• Long time "disaster recovery", 
• Low productivity, duplicating 
processes
Disadvantages of the 
former NOC - Infrastructure
Changes were needed 
• To cope with the demands we 
had to have eyes in the back 
of our heads, 
• The recruitment process 
won the chameleon called Strips. 
(His name takes roots from a type 
of a meal served in KFC restaurants), 
• We decided to hire him 
• It was a good step. 
• As you can see he does excellent 
cable work and does his best debugging 
our software (from any possible crickets )
PLIX LAB - objectives 
• The creation of efficient infrastructure and redundancy, 
• Creating a consolidated system of notification of anomalies 
occurring in the networks, 
• Intelligent monitoring - diagnosis, grouping and filtering 
of events, 
• Centralization (webservice) - uniform API for all tools, 
• Personalization of systems, in the direction of the SLA, 
and contract terms with customers
PLIX LAB - implementation 
• New infrastructure, 
• Admin.plix 
• Webservice - API 
• Trap Monitor, 
• Live Network Map, 
• Live Network Traffic Graph,
Implementation 
- infrastructure 
• Redundancy of services, 
• Virtualization, 
• Simplifying the process of deploying 
and maintenance, 
• Optimization processes (no tasks 
duplication)
Implementation 
- infrastructure
Implementation 
- infrastructure
PLIX LAB – admin.plix 
• Complete customer information (ports, 
sessions, statistics), 
• Infrastructure management and ticket system, 
• Configuration tools, which are still in use 
(nagios, smokeping)
Competition!!! 
• Guys probably forgot about the 
competition, so the slide will remind 
them:) 
• Do you remember how we called 
our chameleon, and what the 
origin of his name is? 
• All the time thinking about you ... Sylwester 
Implementation - tools 
Trap Monitor 
• Visualization of events (live), 
• Centralization, 
• Grouping of events on the basis of the 
customer information system (session, 
port, ip), 
• Uniform notification, 
• Trap browser, 
• Precise counting time of failure.
Implementation - tools 
Trap Monitor
Implementation - tools 
Live Network Map 
• Visualization of network infrastructure, 
• State of the network infrastructure, 
• Saturation uplinks between the 
switches, 
• Visualization of events on devices.
Implementation - tools 
Live Network Map
Implementation - tools 
Live Network Traffic Graph 
• Drawing graphs with traffic on selected 
ports, (example: uplinks) in real time, 
• Sampling every 30-60 seconds (optional).
PLIX LAB – current projects 
Trap Monitor 
• Create tickets on the basis of 
grouped events, 
• Grouping and filtering of events 
using values such as BGP software, 
data transmission provider, location, 
• Intelligent diagnostics - the ability to 
detect a power outage at LIM, the 
supplier of transmission failures, 
errors in the software.
PLIX LAB – current projects 
Live Network Traffic Graph 
• Analysis of traffic (multicast, 
broadcast), 
• Anomalies (peaks and declines).
Brain storm 
• What an ideal NOC should be like? 
• How should NOC work? 
• What tools should it use? 
• Procedures
Questions? 
”

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How to create effective NOC in Poland

  • 1. Kamil Grabowski, Paweł Nastachowski PLIX
  • 3. What is PLIX? • PLIX is not only Sylwester Biernacki  • 11 people, the chameleon, and some fish. • PLIX is the only neutral (and the biggest!) point of exchange of IP traffic in Poland. • We are in 3 locations, including the warmest place in Warsaw (LIM 42th floor).
  • 4. PLIX in numbers The amount of Coustomers
  • 5. PLIX in numbers The amount of traffic
  • 6. PLIX in numbers January 2009 September 2009 Growth in % Customers ~90 108 20% Switches 11 11 0% Ports 1/10G 386 406 5% Traffic ~45 Gbps > 65 Gbps 44% BGP Session 200 > 225 12%
  • 7. Network Operation Center • What is a NOC? • Requirements • Monitoring • Diagnosis • First Aid • Customer information • Events documentation
  • 8. NOC PLIX • This is our NOC (a ‘potty’ in English means NOCNIK / NOC operator in Polish ((-;
  • 9. NOC PLIX • ... And an "old school" NOC Manager
  • 10. NOC PLIX What do we really monitor in PLIX NOC • BGP Session state • IP traffic level • Availability BGP neighbours • Port state (up/down)
  • 11. NOC PLIX • It operates 24 hours a day, 7 days a week • You can contact us in many ways: • Phone: +48 22 427 39 99 • Mobile: +48 721 333 999 • E-Mail: noc@plix.pl • Customer panel my.plix.pl • It is always on the site
  • 12. my.plix.pl Drawing irb(main):> rand(108) % 1 + 73 => 73
  • 14. Disadvantages of the former NOC – Tools: nagios • No possibility of grouping events, • Resources, • Nagios must regularly check the all of the services
  • 15. Disadvantages of the former NOC – Tools: CACTI • Problems when switching customers between ports/devices, • Lack of integration with CRM, • No possibility of traffic aggregation from selected ports.
  • 16. Disadvantages of the former NOC – Tools: SMOKEPING • Poor notification, • a lot of e-mails.
  • 17. Disadvantages of the former NOC – Tools: TRAP BROWSER • A large number of events to review, • No possibility of grouping events, • No filtering / searching.
  • 18. Disadvantages of the former NOC - Tools. • Many utilities are : • many different APIs • many different user interfaces, • many different configuration files • many different types of notification…(e-mail, sms, www), • ... and lack of personalization (example: assigning the client to the port), counting SLA (agreement with the client), • All of this makes the monitoring system is very unreadable .
  • 19. Disadvantages of the former NOC - Infrastructure • No redundancy, • Susceptibility to failure, • Difficulty in maintaining and updating, • Complex relations between system elements, • Long time "disaster recovery", • Low productivity, duplicating processes
  • 20. Disadvantages of the former NOC - Infrastructure
  • 21. Changes were needed • To cope with the demands we had to have eyes in the back of our heads, • The recruitment process won the chameleon called Strips. (His name takes roots from a type of a meal served in KFC restaurants), • We decided to hire him • It was a good step. • As you can see he does excellent cable work and does his best debugging our software (from any possible crickets )
  • 22. PLIX LAB - objectives • The creation of efficient infrastructure and redundancy, • Creating a consolidated system of notification of anomalies occurring in the networks, • Intelligent monitoring - diagnosis, grouping and filtering of events, • Centralization (webservice) - uniform API for all tools, • Personalization of systems, in the direction of the SLA, and contract terms with customers
  • 23.
  • 24.
  • 25. PLIX LAB - implementation • New infrastructure, • Admin.plix • Webservice - API • Trap Monitor, • Live Network Map, • Live Network Traffic Graph,
  • 26. Implementation - infrastructure • Redundancy of services, • Virtualization, • Simplifying the process of deploying and maintenance, • Optimization processes (no tasks duplication)
  • 29. PLIX LAB – admin.plix • Complete customer information (ports, sessions, statistics), • Infrastructure management and ticket system, • Configuration tools, which are still in use (nagios, smokeping)
  • 30. Competition!!! • Guys probably forgot about the competition, so the slide will remind them:) • Do you remember how we called our chameleon, and what the origin of his name is? • All the time thinking about you ... Sylwester 
  • 31. Implementation - tools Trap Monitor • Visualization of events (live), • Centralization, • Grouping of events on the basis of the customer information system (session, port, ip), • Uniform notification, • Trap browser, • Precise counting time of failure.
  • 32. Implementation - tools Trap Monitor
  • 33. Implementation - tools Live Network Map • Visualization of network infrastructure, • State of the network infrastructure, • Saturation uplinks between the switches, • Visualization of events on devices.
  • 34. Implementation - tools Live Network Map
  • 35. Implementation - tools Live Network Traffic Graph • Drawing graphs with traffic on selected ports, (example: uplinks) in real time, • Sampling every 30-60 seconds (optional).
  • 36. PLIX LAB – current projects Trap Monitor • Create tickets on the basis of grouped events, • Grouping and filtering of events using values such as BGP software, data transmission provider, location, • Intelligent diagnostics - the ability to detect a power outage at LIM, the supplier of transmission failures, errors in the software.
  • 37. PLIX LAB – current projects Live Network Traffic Graph • Analysis of traffic (multicast, broadcast), • Anomalies (peaks and declines).
  • 38. Brain storm • What an ideal NOC should be like? • How should NOC work? • What tools should it use? • Procedures
  • 40.