1. Knowledge management.
This order is a case study report on a case study about knowledge management.Write a
report which will address the following format: Cover Page To Include Case Study Title,
Student Number, Date of Submission Contents Page Details of each key section of the report
with page numbers on the right-hand side of the page. Executive Summary This should be
written last to focus on key points/findings. The main report should include: Introduction
Provide an introduction that explains what aspects of knowledge management and
organisational learning you have discussed in the report. This needs to explain what will be
covered in the report with a brief mention of why. Body i.e. key discussions •Critically
analysing Key Issues/Goals/Problems (This section should include your decision criteria.
There should be a good review of the current approach with analysis and good use of
theories/models/concepts. This might also include what might be the preferred alternatives
with rationale. • Consider including a Justification i.e. you need to make it clear why you are
thinking in this way. this means using academic referenced sources for evidence and
support. It is important that all guesstimates or creative ideas be founded upon some
rationale which means that you will need to use relevant models/theories/concepts in
order to undertake analysis and to develop arguments. (Please ask your lecturer, if you are
in any way unsure.) • Conclusion • Recommendations – based on the word count, this
should be one recommendation which is robustly written which means it is about 500-700
words and also has referenced sources to support assertions. • References It is
recommended that you source academic journals, periodicals, and textual references from
text books as well as any online research. If you use some online research, please make sure
that you use academic sources rather than blogs and general websites. Make sure you
support your ideas relevant analysis and evidence. There should be in text citations as well
as a reference list at the end. Please check Cite then right online for Harvard referencing. 3.
What you need to do You will be expected to work through the case study and identify what
the key issues covered in the case study are. It is up to you, which aspects of knowledge
management and organisational learning you wish to focus on. Having identified the aspects
that you wish to focus on, you will be expected to show your knowledge of
theories/models/concepts relating to knowledge management and organizational learning
to analyse them. You should be able to discuss what the advantages are of this approach and
also what the drawbacks might be, and this will be done from the perspective of the
application of theories/models/concepts. Identify different alternatives and potential future
actions to take which will be relevant to the context of the case study. Again, there will be a
2. use of theories/models/concepts to support what you are suggesting. 4. The case study KM
The Bourg Telecom Way 1. Knowledge Management “Knowledge Management is a business
model embracing knowledge as an organizational asset to drive sustainable business
advantage. It is a management discipline that promotes an integrated approach to create,
identify, evaluate, capture, enhance, share and apply an enterprise’s intellectual
capital“writes a consultant. “Knowledge Management is not a shrink-wrapped functional
solution, it is a combination of technology, methodology, and corporate belief in the
competitive advantage to be gained from KM“ explains another consultant. The discussion
on the concepts of Knowledge Management is very intense between consultants. Actually,
there are many definitions of the Knowledge Management and, may be, it’s due to the lack of
operational experiences. So, for a lot of professionals the Knowledge Management is still a
concept. The case underneath presents the approach of the Knowledge Management
adopted by a well-known French company. 2. The Bourg Telecom way With more than six
million customers and a network covering 98 per cent of France, Bourg Telecom, created in
1994 as a subsidiary of the Bourg global industrial group, has established itself as one of the
most dynamic and innovative players in the French mobile telephony market. But size can
be a challenge – as with most large companies, Bourg Telecom was struggling to manage the
flow of information and know-how across the organisation. At times, departments and
individuals were unable to collaborate effectively with employees in many parts of the
business. At the end of 2009, Bourg Telecom launched an initiative aimed at maximising the
value of its business and employee intelligence. More than discussing about the Knowledge
Management and the way of implementing it, the idea of Bourg Telecom is to define and
develop short and practical KM projects. But research into the solutions available at that
time proved disappointing. They were difficult to implement, hard to manage and far too
expensive. So the company issued an invitation to tender. Following careful research of the
market, Microsoft’s SharePoint Portal Server solution was selected because it is easy to
implement and flexible enough to meet the various requirements of the Bourg Telecom
business. Described as a single knowledge#Knowledge #management
