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Engaging volunteers on digital
          projects.



        Gwyneth Jones
              Gwyneth Jones
Requirements
• The willingness to share knowledge
• The willingness to learn

Aim
• To get people to be comfortable using a
  computer
“I feel like a second class
           citizen”
Week 1                            Week 4
• Introduction to computers       • Using software; Microsoft
• Using the mouse                   Word, Publisher.
• Pointers & cursor               Week 5
• Navigation around the screen    • Digital photography
  & keyboards                     • File management
Week 2
• Setting up an email
• Recognising & avoiding scams
Week 3
• Searching the internet for
  information
• Using the internet; shopping,
  banking or research
• Training aids            • Evaluation Form
For keyboard and mouse     Ensures we can learn from
for the first time user.   the programme & change
• Handouts                 it if necessary.
These support homework
between sessions and for
referring to.
• End day review
Discussion about how
everyone felt
• Popular uses
  • Catch up with TV &       •   Digital photography
    Radio Programmes
                             •   Scanning photographs
  • Google maps & Google
    earth                    •   Family tree
  • Researching holiday      •   Creative work
    destination                  – Greeting cards
  • Rail & Bus timetables        – Posters
  • Food recipes & dietary       – Invitations
    advice
  • Health issues
“I came to the class a novice, could not even turn a computer on. The
class was very useful, I learnt a lot and since then I have bought my
own computer. I learnt how to e-mail, I constantly e-mail my family
and in fact found out via e-mail this morning that my daughter will
be carrying the Olympic Torch. The hand-outs were good, if I get
stuck now I can refer to them. The tutor was very good, would
recommend the classes to everyone.”

“I found the course very useful and easy to understand, hand-outs
were given for each week which I can now refer to. I have bought my
own computer and I am now online and I enjoy internet shopping,
M&S being my favourite. I am now able to e-mail friends and family,
which makes it cheaper & quicker than the telephone or the post.”
Social networking sites




  “Since I learnt how to SKYPE I’m in touch
  with my son in Spain”
Current volunteer led
computer classes
• Penparcau,
  Aberystwyth
• Family Centre, Llandysul
• Coach House, St
  Dogmaels
• Day Centre, Newcastle
  Emlyn
“Best computer class I have
 attended”

“My daughter has moved to live in
Scotland and now that I have learnt
how to e-mail, I can keep in touch
with her daily”
Volunteer

“I volunteered with Age Cymru Ceredigion to enhance my CV
    prior to going to Cardiff university. I didn’t realise that I
 would enjoy the weekly sessions so much. I was teamed up
      with Mary, who was 86. We built up a such a good
   friendship. I didn’t have any grandparents and no older
 people in my life. I looked forward to our weekly chats and
  her funny quips and jokes. I learnt so much from her. I am
  now a qualified radiographer and am so glad I met Mary –
          Everyone should know a Mary in their lives.”
Volunteer

 “It is good to see how people progress over
  the weeks as they gain confidence in their
own ability to use computers and the internet
and to share their newly acquired knowledge
                 to help others”.
Age UK Publications

• Internet Security        • Avoiding Scams
  Staying safe online        Smart ways to protect
• Making the most of the     yourself
  internet
  A practical guide to
  getting online

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Engaging volunteers on digital projects

  • 1. Engaging volunteers on digital projects. Gwyneth Jones Gwyneth Jones
  • 2. Requirements • The willingness to share knowledge • The willingness to learn Aim • To get people to be comfortable using a computer
  • 3. “I feel like a second class citizen”
  • 4.
  • 5.
  • 6. Week 1 Week 4 • Introduction to computers • Using software; Microsoft • Using the mouse Word, Publisher. • Pointers & cursor Week 5 • Navigation around the screen • Digital photography & keyboards • File management Week 2 • Setting up an email • Recognising & avoiding scams Week 3 • Searching the internet for information • Using the internet; shopping, banking or research
  • 7. • Training aids • Evaluation Form For keyboard and mouse Ensures we can learn from for the first time user. the programme & change • Handouts it if necessary. These support homework between sessions and for referring to. • End day review Discussion about how everyone felt
  • 8. • Popular uses • Catch up with TV & • Digital photography Radio Programmes • Scanning photographs • Google maps & Google earth • Family tree • Researching holiday • Creative work destination – Greeting cards • Rail & Bus timetables – Posters • Food recipes & dietary – Invitations advice • Health issues
  • 9. “I came to the class a novice, could not even turn a computer on. The class was very useful, I learnt a lot and since then I have bought my own computer. I learnt how to e-mail, I constantly e-mail my family and in fact found out via e-mail this morning that my daughter will be carrying the Olympic Torch. The hand-outs were good, if I get stuck now I can refer to them. The tutor was very good, would recommend the classes to everyone.” “I found the course very useful and easy to understand, hand-outs were given for each week which I can now refer to. I have bought my own computer and I am now online and I enjoy internet shopping, M&S being my favourite. I am now able to e-mail friends and family, which makes it cheaper & quicker than the telephone or the post.”
  • 10. Social networking sites “Since I learnt how to SKYPE I’m in touch with my son in Spain”
  • 11. Current volunteer led computer classes • Penparcau, Aberystwyth • Family Centre, Llandysul • Coach House, St Dogmaels • Day Centre, Newcastle Emlyn
  • 12. “Best computer class I have attended” “My daughter has moved to live in Scotland and now that I have learnt how to e-mail, I can keep in touch with her daily”
  • 13. Volunteer “I volunteered with Age Cymru Ceredigion to enhance my CV prior to going to Cardiff university. I didn’t realise that I would enjoy the weekly sessions so much. I was teamed up with Mary, who was 86. We built up a such a good friendship. I didn’t have any grandparents and no older people in my life. I looked forward to our weekly chats and her funny quips and jokes. I learnt so much from her. I am now a qualified radiographer and am so glad I met Mary – Everyone should know a Mary in their lives.”
  • 14. Volunteer “It is good to see how people progress over the weeks as they gain confidence in their own ability to use computers and the internet and to share their newly acquired knowledge to help others”.
  • 15. Age UK Publications • Internet Security • Avoiding Scams Staying safe online Smart ways to protect • Making the most of the yourself internet A practical guide to getting online

Editor's Notes

  1. Many older people cannot afford a computer or don’t have access to an internet connection. This is at a time when more public services are going online as businesses and local authorities make efficiency savings.
  2. This is a statement from one of our clients before she started our classes,
  3. So many times you just want to throw it all away –But with the help of a volunteer……………….
  4. Recruiting volunteers.Older people – particularly retired professionalsUniversity students – Aberystwyth UniversityAlso we have strong links with local schools – a picture here shows 9/10 year olds – we asked older people to bring along their cawl recipes. Older people compiled a recipe book with help from the children. Children chose their favourite & they were invited back on St David’s day to taste the winning cawl recipe. In kind volunteer time(5 volunteers working approx. 1.5 hours per week @ £7.50 hour for one year = £2450.00)Funding for staff time continues to be a barrier to delivering IT projects for older people. Even though projects are volunteer led, staff need to manage the project, recruit volunteers, follow an induction programme, risk assess & plan, advertise, design leaflets, give talks to local groups, report at meetings and source future funding opportunities.We have investors in volunteers status – so we have a clear role description for our IT volunteers.All our volunteers are CRB checked.
  5. Methods of learningFollowing a risk assessment of the venue by the coordinator5 week programme
  6. At our classes we provide extra support – information on training aids – information on different keyboards/mouseHandoutsDialogue – ask what people find difficult/easyEvaluation forms – support funding opportunities as do case studiesWe encourage onward learning –Local libraryColleges/Evening classesU3A
  7. Case Studies/Comments from clients
  8. Facebook & TwitterSkypePinterestQRReader
  9. Funding for classes
  10. Case Study
  11. Case study of a volunteerBefriending element – Health & well beingIsolationCarers
  12. A quote from one of our volunteers.
  13. Information packs