QC training on processes for problem solving

1. QC Committee Meeting
Vincent 3-14-2012

2. The Phases of Problem Solving
• Step 1: Containment
• Step 2: Root-Cause Corrective Action
• Step 3: Preventive Action

3. The Phases of Problem Solving
• Step 1: Containment
– Implementing a temporary control point
(inspection, test etc) to prevent the further
movement of affected products.
– Identifying all products suspected of being
affected by the problem
– Reworking or correcting any affected products

4. The Phases of Problem Solving
• Step 2: Root-Cause Corrective Action
– Short term corrective action is action that can be
taken immediately to prevent reoccurrence of the
problem.
– Long term corrective action is corrective action
that is most efficient and effective for the long
run, but is potentially more expensive or difficult
to implement immediately.

5. The Phases of Problem Solving
• Step 3: Preventive Action
– Other products and processes that have not yet
had the same problem should be evaluated to
determine if the same or a similar problem could
possibly affect them, and process changes
implemented to prevent this from happening.

6. Problem-Solving Process
• Identify the problem and scale
• Take immediate action to stop the problem
• List possible root causes
• Search out the most likely root cause
• Identify potential solutions
• Select and implement a solution
• Follow up to evaluate the effect
• Standardize the process

7. Current QC issues
• NOL Labels errors
• Sample errors
• Michaels label errors
• Packaging