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HUMAN RESOURCE MANAGEMENT
MB0027
Section A( 1 Marks each)
1) Management which deals with effective use and control of
man power,is
(a) Human resource management
(b)Personal managment
(c)Both
(d)None
2) According to----- ‘human factor’refers to whole consisting
of inter-related,interdependent and inter-acting physiological ,
sociological and ethical components.
(a)Julius (b) Mayo
(c)Roethlisberger (d)Farland
3) In broadest sence ,human relations refers to the -------
of peoplein all walks of life-in schools ,homes , business and
government.
(a) communication (b) interaction
(c) relation (d)attitudes
4)In “Vernashram”or caste system ,those devoting themselves
in manual work were known as -------
(a) Brahamana (b) Kastriya
(c) Vaisaya (d) Shudras
5) Madras labour union was organised in ----
(a)1912 (b) 1915
(c) 1918 (d) 1920
6) For lack of ------- , the workers can not and do not have any
stay in their jobs or working condition
(a) incentives (b) job opportunity
(c) good working condition (d) job satisfaction
7)-------- is the process by which management decides how an
organisation should move from its current man power position
to desired man power position .
(a) Man power planning (b) Future forcasting
(c) Anticipating man power (d) All the abve
8)Human resourse planning is essentional because of frequent-
--------- which is unavoidable and even
beneficial .
(a)Population growth (b) Population growth
(c)labour turnover (d) shortage of labour
9) A --------- contains data about each employee’s
skills,abilities , work preferences and other items of informa-
tion which indicatehis overall to value of the company.
(a) Human resource auditing (b) Skills inventory
(c)Human resource planning (d) skills evaluation
10)Friends and relatives of present employees are drawn , this
is done through-------
(a) Labour union (b) Voluntary organisation
(c) Employment agencies (d) Employee referral
11)All public sector enterprises are required to have to
consider candidates sponsored by the -------
(a) Employment exchange
(b)Applicants introduced by friends
(c) Advertisements
(d) Labour organisations
12)In a family owned business , hiring of relatives is inevitable
,this is called ----------
(a) leasing (b) nepotism
(c) employee referral (d) advertising
13) Executives too are mostly ---------from within
(a) recruited (b) promoted
(c)selected (d)posted
14) The selection procedure is essentially a series of methods
of securing pertinent information about the ---------
(a) employees (b) employer
(c) organisation (d) aplicant
15) Broadly speaking ,training is the act of increasing the
knowledge and skills of an employee for doing a ---------
(a) diverse job (b) particular job
(c) technical job (d) all of these
16) Training methods are a means of attaining the desired
objective in a ---------- .
(a) Company (b) Desired situation
(c) Learning situation (d) Particular situation
17) The training technique which duplicates ,as nearly as
possible ,the actual condition encountered on a job is called --
(a) Simulation method
(b) Experimental method
(c) Knowledge based methods
(d) Vestibule training
18) According to Douglas Mc Gregor , there ---
different purposes of learning .
(a) Two (b) Three
(c) Four (d) Five
19) Training increases the employees
(a) market value (b) earning power
(c) job security (d) all the abone
20)The individual evaluation technique in which the evaluator
is presented with graphs add asked to rate the employee is
called
(a) Graphic rating scale (b) Forced choice
(c) Essay evaluation (d) Critical incident technique
21) ------ satisfies human need for esteem by others and for
self steem .
(a) Promotion (b) Incentives
(C) Recognition (d) All the above
22) In fact --------is more popular where subjective feed back
and comments are invited anonymously on a few general
questions which are made available to the manager to use for
rating the employee .
(a) Ranking (b) paired comparison
(c) forced distribution (d) 360 degree appraisal
23) The ------ do the evaluation to the employees
(a) BOD (b) MD
(c) Line manager (d) Supervisor
24) ------ is calculated as per number of hours worked
(a) Salary (b) Wage
(c) Incentives (d) All the above
25) In the ------ , each factor is ascribed as a money value .
(a)Time span method
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(b) Point method
(c) Factor comrarison method
(d) Grade discription method
26) Information collected in a process of ------ can be used for
improvement of selection , training and promotion , procedure.
(a) Job evaluation (b) Job discription
(c) Job analysis (d) Both (b) and (c)
27) It is the process of getting information about the jobs.’It’
refers to
(a) Job evaluation (b) Job description
(c) Job analysis (d) both b & c
28) “ Morale is state of mind and emotions affecting the
attitude and willingness to work ,which in turn affect indi-
vidual and organitional objectives”this defination is given by
(a) Stadohar (b) B. Filippo
(c) Haimann (d) Moony
29) The content of morale could be broadly divided into -------
-- groups.
(a) Three (b) Four
(c) Five (d) Six
30) Morale depends upon relations between ------
(a) expectations and reality
(b) expectations and environment
(c) environment and rewards
(d) productivity and rewards
31)You can not buy man’s
(a) Enthusiasm (b) Initiative
(c)Loyalty (d) All the above
32) Motivation is positively correlated with concepts of
(a) Level of aspirastion (b) Degree of commitment
(c) Inclination toward action (d) All the above
33) Man is by nature constantly ------
(a) Motivated (b) Agreesive
(c) Shy (d) Lazy
34) “SELF ACTUALIZATION “was coined by
(a) Mc gregor (b) Kurt Goldstein
(c) Maslow (d) P.T Young
35) Who presented two opposite sets of assumptions about
employees;and about management views about the nature of
man at work .
(a) MC gregor (b) Kurt Goldstein
(c) Maslow (d) P.T Young
36)” Drives” are sets up to alleviate ------
(a) Goals (b) Needs
(c) Objectines (d) All the above
37) Discipline as per Webester’s dictionary
(a) It is training that moulds ,strengthens or perfects
(b) It is the control gained by enforcing obedience
(c) It is punishment or chastisement
(d) All the above
38)-------- should be uniformly enforced if they are to be
effective .
(a) Discipline (b) Rules
(c) Both (a) and (b) (d) none of these
39) The leader who sticks to routine , pleases his superiors,
avoids subordinates and he is contemptuous to them . This
type of leader is called
(a) The Bureaucrat (b) The Autocrat
(c) The Diplomat (d) The Expert
40) According to great man theories of leadership , capacity of
leadership are
(a) Acquired (b) Inherited
(c) Imparted through training (d) All the above
SECTION II
41) One of the following which is not the theories of
leadership
(1)Trait theory (2) Situational theory (3) Behavioural theory
(4) Rational theory
(a) 2 (b) 1
(c) 3 (d) 4
42) According tois theory of leadership , there is no best style
of leadership
(a) Contigency theory (b) Situational theory
(c) Behavioural theory (d) Management theory
43) Characterstics of formal work group are
(1) They are sanctioned by some authority
(2) There is no prescribed division of labour
(3) There is unstable and inconsistent personal interaction
(4) Provisions are made to reward group membership
(a) 1,2, 3 (b) 1, 3, 4
(c) 1, 4 (d) 1,2,3,4
44) Characterstics of a group from following are
(1) Two or more people
(2) who interact with one another
(3)Share different ideology
(4) See themselves as a group
(a)1,23 (b) 1,2 ,4
(c) 2,3,4 (d) 1,2,3,4
45) In India wages are classified as
(1) minimum wage (2) fair wage (3) higher wage (4)living
wage
(a) 1,2,3 (b) 2,3,4
(c) 1,2,4 (d) 1,2,3,4
46)Some of the following are not the multiple person
evaluation method ,these are
(1) Ranking (2) paired comparison (3) critial incident
rechnique (4) forced distribution
(5) graphic rating scale
(a) 1,2, 4 (b) 3, 5
(c) 1,2, 5 (d) 1,2,3,4,5
47) Training is the responsibility of
(1) Top management (2) Personal department (3) Supervisors
(4) employees
(a) 1,3,4 (b)1, 2 ,3
(c) 2,3,4 (d) 1,2,3,4
48) HRM covers the following aspects
(1) Increasing productivity
(2) Improving quqlity
(3) Improving organitional climate
(4) Ensuring personal growth
(a) 2,3 (b) 1,2,4
(c) 2,3,4 (d) 1,2,3,4
49) state true or false
(1) In India diversity is a concern because we are very
conservative and a closed society
(2) India is gaining importance because of the quality as well
as cheap cost of living
(3) Our legal framework is very advanced,allowing for fpreign
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companies to work easily in India
(a)F,T,F (b)T,F,F
(c)F,F,F (d) T,T,T
50) The Hawthrone Studies
(1) These studies were prompted by an experiment carried out
by company’s managers
(2) conducted at Howthrone plant of western Electric
(3) One group was studied to determine the effects of different
levels of illumination on workers performance
(a)1,2 (b)2,3
(c) 2 (d) 1,2,3
51) According to Mc Gregor , there are some purposes of
learning . These purposes are
(1) acquring intellectual knowledge
(2) acquring earning skills
(3) acquring manual skills
(4) to reach top level management
(5) acquring problem solving skills
(a) 1,2,3,4 (b) 1,2,3,5
(c) 2.4,5 (d) 1,3,5
52)Top management ------ rewards ---------- for carrying out
effective training .
(a) never , employees
(b) always , employees
(c) hardly , supervisors
(d) always to managers
53) College Professor were evaluated on some work func-
tions, these work functions were .
(1) Performance (2) Teaching (3) Service (4) Student’s
response (5) Research
(a) 2, 3, 5 (b) 1,2, 4
(3) 1,2 4,5 (d) 1,2,3,4,5
54) Management by objective are popularly called by the
following names .
(1) KRA (2) KPA (3) Targets (4) Commitments
(a) 1,3 (b) 2,4
(c) 1,2,4 (d) 1,2,3,4
55)According to A.D Sinha , methods to identify training
needs are
(1) Views of line manager
(2) Performance appraisal
(3) Company and departmental plan
(4) Views of training manager
(5) Analysis of job difficulties
(a) 2,4,5 (b) 1,3,4
(c) 1,2,4,5 (d) 1,2,3,4,5
56) Thyer and Mcghee model is based on following factors
(1) Organisatuonal analysis
(2) Effort analysis
(3) Task analysis
(4) Man analysis
(a) 1,2,3 (b) 1,3,4
(c) 2,3,4 (d) 1,2,3,4
57) According to residual theory , there were factors of
production
(1) Land (2) Labour (3) Capital (4)Investment (5)
Entrepneurship
(a) 1,3,4,5 (b) 2,3,4,5
(c) 1,2,3,5 (d) 1,2,3,4,5
58)Wage boards are appointed by ---------- and consists of -----
------ members
(a) Government , seven
(b) Government , five
(c) B.O.D , eight
(d) B.O.D , seven
59) Conventional methods of job analysis suitable for task
analysis are
(1) Literature review regarding the job
(2) Job performance
(3) Performance evaluation
(4) Pob observation
(5) Data cllection
(a) 1,2,4,5 (b) 2,3,4,5
(c) 1,2,3,4 (d) 1,2,3,4,5
60) Steps to be followed for disciplinary action are
(1) collection of data or facts bearing the case
(2) chooise of penalty to
(3) selection of tentative penalties to be imposed
(4) an accurate statement of the disciplinary problem
(5) follow up on the disciplinary acyion
(6)application of the penalty
(a)4,1,2,3,6,5 (b) 4,1,3,2,6,5
(c) 4,13,2,5,6 (d) 4,2,1,3,6,5
61)All groups
(1) have leader (2) have followers
(3) strive towards different goals (4) have no idea about what it
takes to achieve the goal
(5)communicates expectations to member (6) satisfy some
form of member need
(a) 1,2,3,5,6 (b) 1,2,4,5,6
(c) 1,2,5,6 (d) 2,3,5,6
62) Common errors encountered in the processing of griev-
ances are
(1) stopping too soon in the search of the facts
(2) expressing a management openion prior to the time when
all pertinent facts have been discovered
(3) failing to maintain proper record
(4) restoring to executive fiat or orders instead of discussion
and conferenceto change minds
(5) setting the wrong grievances- a mistake which may in a
turn produce a second new grievance .Follow up is the step in
the procedure that tells us when a mistake is handeling has
been made.
(a) 1,2,3 (b) 1,3,5
(c) 1,4,5 (d) 1,2,3,4,5
63) Penalties available in the business are
(1) Oral reprimand (2) written reprimand (3) forfeit of salary
(4)loss of previleges (5) fines (6) lay off (7) scolding (8)
demotion (9) discharge
(a) 1,2,3,4,5,6 (b)1,2,4,5,6,7,9
(c) 1,2,4,5,6,8,9 (d) 1,2,3,4,5,6,7,8,9
64)The most commonly used methods for measuring morale
are
(1) The guided interview (2) unuided interview (3) an analysis
of company records (4) listening in process
(5) a combination of guided and unguided interview
(a) 1,2,4 (b) 2,4,5
(c) 1,2,3,4 (d) 1,2,3,4,5
65)DaleYoder pointed some signals of low morale .
(1) Employee unrest (2) High rate of absenteeism (3) High
employee turn over (4) Frequent strike
(5) Fatigue and monotony (6) Dissatisfation (7) Grievances (8)
Need for discipline
(a) 1,2,3,5,7,8 (b) 1,3,4,5
(c) 1,2,3,5,6,8 (d) 1,2,3,4,5,6,7,8
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66)Morale can be improved by
(1) Creation of whole jobs (2) Job enrichment (3) Building
responsibility (4) Modifying work environment
(5) Job sharing (6) Rotation of jobs (7) Profit sharing
(a) 1,3,4,6 (b) 1,2,3,4,6
(c) 2,3,5,6 (d) 1,2,3,4,5,6,7
67)A survey conducted by Sinha identified following areas ,in
rank order , as prefered by responding managers in training
areas .
(1) Problem solving and decision making .
(2) Analysis of business environment .
(3) Functional areas , such as marketing , personel and finance
(4) General management training , consisting of areas like
planning ,organizing ,directing , motivating co-ordinating and
controlling .
(5)Specialized technique-oriented programmes, such as
productiopn planning , maintenance m,anagement value
analysis , works simplification and interview technique.
(a) 2,4,3,1,5 (b) 2,4,3,5,1
(c)2,4,5,3,1 (d)4,2,5,5,1
68)Principles of group dynamics are
(1)If a group is to be used effectively as a medium of changes ,
those who are to be changed and those who are to wield an
influence for change must have a strong sense of belonging to
the same group , ie the barriers between the leaders and the le
should be broken down.
(2) Groups are formed to satisfy individual needs and cease to
exist when they no longer serve this purpose .
(3) The higher the prestige of a group members in the eyes of
others members ,the greater the influence he will exercise on
them.
(4) There exist a close parallellism between between the
personality traits of the group members and syntality traits of
the group .
(5) Information relating to the needs for change , plans for
change , and consequences of changemust be shared by all the
members of group.
(a) 1,3, 5 (b) 1,2,3,4
(c) 2,3,.5 (d) 1,2,3,4,5
69) According to Chris Argyris leaders are classified into
(1) The Bureaucrat (2) The Autocrat (3) The diplomat (4) The
expert (5) The quarter back (5) The directive type (6) The
permessive type (7) The participative
(a) 1,2,3,4 (b) 1,2,3,4
(c) 1,2,3,4,5 (d) 5,6,7
70) Theories of leadership are
(1) Trait theories (2) “Great man” theories (3) Contigency
theories (4) Structural theories (5) Managerial theories (6)
Participative theories (7) Rational theory
(a) 1,2,3,4,5 (b) 1,2,3,6
(c) 1,2,3,5,6 (d)1,2,3,4,5,6,7
71) State true or false
(1) leaders help to achieve task objective .
(2)Agrievances should be dealt within the limit .
(3) Man analysis is fourth component of identifyinng training
needs .
(4)The ‘training’ indicates any process by which the
apptitudes, skills and abilities of employees to perform specific
jobs are increased .
(5)Training increases employees market value and earning
power but not the job security .
(a)T,T,F,T,F (b) T,T,F,F,T
(c)T,T,F,F,T (d)T,F,T,F,T
72) The organitional aims of management development are to
secure the following valuable end results
(1) improvement in technical performance .
(2) highlighting the individual’s weakness .
(3)Attracting good men .
(4)improving organition structure .
(5) making organisation more rigid .
(6)Creating reserves in management ranks .
(a)1,2,3 only (b) 1,2,3,5
(c)2,3,4,5,6 (d) 1,2,3,4,6
73) Morale surveys are generally conducted with a view to
(1) finding out what the employee really think
(2)finding out about the kind of education and information
they really need
(3) improving morale and keeping a check on the effectiveness
of personal program
(4) determining the training needs of employees
( 5) finding out what employees really like
(a)1,2,3 only (b) 2,3,4 only
(c) 2,4,5 (d) 1,2,3,4,5
74)Why taining programs fails .
(1)The benefits of raining are not clear to top management
(2) Top management hardly rewards for effective training .
(3) Always top management plans and budgets systematically
for training .
(4) Behavioural objectives are often in precise .
(5)Trainers provide much counselling and consulting services .
(6) Specific training objectives should be outlined on the basis
of type of performance required to achieve organitional goals
and objectives .
(a)1,2,3,5 (b) 1,2, 4,
(c)1,2,4,6 (d) 1,2,3,4,5,6
75)Ten commandments of leadership are
(1) Physical and nervous energy (2) Enthusiasm (3) Sence of
purpose (4)technical mastery (5) friendliness and affection (6)
communication skills (7) Decision making (8) Integrity (9)
Faith (11)Builds team and becomes a model (12) Has
influence (13)Intelligence
(a) 1,2,3,4,5,7,8, 9,13 (b) 1,2,3,4,5,6,7,8,9,10
(c) 2,3,4,5,6,7,9,10,11,13 (d)1,2,3,4,6,7,10, 11,12,13
ANSWERS
SECTION 1
1(b) 2(a) 3(b) 4(d) 5(c) 6(b)
7(a) 8(c) 9(b) 10(d) 11(a) 12(b)
13(b) 14(d) 15(b) 16(c) 17(a) 18(b)
19(d) 20(a) 21(c) 22(d) 23(c) 24(b)
25(c) 26(d) 27(d) 28(c) 29(a) 30(a)
31(d) 32(d) 33(a) 34(b) 35(a) 36(b)
37(d) 38(b) 39(a) 40(b)
SECTION 2
41(d) 42(a) 43(c) 44(b) 45(c) 46(b)
47(d) 48(d) 49(a) 50(c) 51(d) 52(c)
53(a) 54(d) 55(d) 56(b) 57(c) 58(a)
59(a) 60(b)
SECTION 3
61(c) 62(d) 63(c) 64(d) 65(a) 66(d)
67(b) 68(a) 69(d) 70(b) 71(a) 72(d)
73(d) 74(b) 75(a)
