A detailed corporate overview of USM BUSINESS SYSTEMS

2. USM serves the global leading organizations in the area of
Consulting, Engineering, Information Systems, and Artificial
Intelligence .
More than €200
Million of Group
Revenue
2,000 + Employees
Globally
Operations in 10
countries
Track record of
working with leading
global customers over
20 year
Key Customers

3. USM Business Systems
Enterprise IT and
Product Engineering
Services Company
Established in 1992
Who We Are
What We Do
Part of € 200 M
USM Business
Systems Group
2000+ Employee
100+ Customers
10+ Locations
Leverage disruptive technologies
to solve business problems
Focussed Industries: Healthcare,
Education, Retail, Hi-Tech and
Networking & Telecom
Recognized by Analyst Community
Strategic Partnerships

4. Digital Transformation
• Customer Experience
• Operational Efficiency
• Digital Platforms
Enterprise IT Services
• ERP Implementation /
Support
• Agile ADMS
• Cloud Enablement
• Infrastructure Management
• Devops
• IT Security
• IT Service Management
Product Engineering Services
• Product Development
• Product Testing
• Product Maintenance & Support
• Product Reengineering
• SaaS Enablement
• Mobility Enablement
Our Service Offerings

5. Managed Services
• Work packages, Custom
Application development
projects
• End-to-End Development,
testing ownership by USM
Systems
• Turnkey solutions(products)
• “Shared Pool” model to meet
resource peaks and troughs
• Work as an extended arm of
customer team
Skills Augmentation
• Contract Staffing, Contract
To Hire
• Address Technology and
Skills Gaps
• On demand Consulting and
Augmentation
• Core and Flexible Team
Models
Co-Sourcing
• Replicated technology
organization at customer for
enhanced collaboration,
seamless execution and
extension of the customer
project/program leadership
• Intense local disposition with
a global leverage
Flexible, Adaptive and Agile Engagement Models

6. IT Consulting Technology Consulting Operations Consulting
 Business, IT Strategy
Consulting and
Governance model
 Enterprise IT
Information
Management
 Professional Services
 ERP implementation,
customization, and
integration
 Agile ADMS consulting
 Technology &
Infrastructure Services
 Mobility platform
Integration &
Reengineering
 SaaS/Cloud Enablement
 Agile process consulting
 Operations strategy &
transformation
 Program & project
management
 ITSM & global service
management
Consulting Services

7. • Tapfin – (Qualcomm) Top 5 vendor
• Kelly OCG – (Farmers Insurance) Top 5 vendor
• Next Source – (College Board) Supplier Excellence .
• Eastridge – (Samsung Semiconductor/ R & D) Top 5 vendor
• Prounlimited – (Facebook & Juniper) Excellence in selected categories
• ZeroChaos – ( Einstein Health Care & Toyota Financial Services )
• Geo Metric Results – ( Apple ,GAP and Americold Logistics)
• Allegis – ( Ebay, PayPal)
• Field Glass – ( Fiserv, Walmart)
• C-Worker – ( Cisco )
Success Stories VMS

8. Project Architecture, Program/ Project Management
Application - Design, Development, Maintenance
(Web, Client Server, Mainframe)
Application Testing Services (Bug Tracking/ Bug
Removal, QA and Change Management)
BPR, ERP, SCM, CRM, Data warehousing, Knowledge/
Content Management, Business Intelligence
Help Desk Support, LAN & WAN Implementation
Management & Support, Wireless Networks
Operations Management, Infrastructure Management
Application Architect Project Manager
Business/ Systems Analyst Program Manager
Content Management
Specialist Programmer Analyst
Data Architect QA Tester
Documentation Manager Support Analyst - Applications
ETL Specialist Systems Administrator
Help Desk Analyst Systems Test Analyst
IC Production Coordinator Technical Writer
Infrastructure Engineer Test Engineer
Operations Manager Validation Analyst
Network Engineer Web Developer
Sample IT Expertise and Skill Sets

9. Admin-Professional Expertise
Administrative
• Administrative / Executive Assistant
• Clerk – File / Mail / Microfiche
• Data Entry Operator / Clerk Typist
• Proof Reader / Editorial
• Receptionist
Call Center/ Help Desk
• Billing Analyst
• Customer Service Representative
• Operators
• Tech Support Rep (provisioning /
repair)
Finance & Accounting
• Accountant
• Accounting Clerk
• Billing Analyst
• Budget Analyst / Specialist
• Financial Analysts
• Financial Reporting Analyst
• Professional Financial Auditor
• Professional - Underwriter
Human Resource
• Actuarial Professional
• Benefits Administrator / Pension Administrator
• HR Manager / Executive
• Sourcing Specialist / Recruiter
Legal
• Attorney
• Legal Secretary
• Paralegal
Managerial & Professional
• Business Analyst
• Compliance Manager / Quality Analyst
• Graphic Designer
• Manager – Procurement / Contracts, Buyer
• Marketing Research Analyst
• Process Manager / Business Process Analyst
• Project Coordinator
• Project Manager
• Statistician / Functional Analyst
Clinical
• Archive Specialist
• Area Support Officer
• Data Manager / Coordinator
• Project Leader / Assistant
• Research Associate
• Safety Officer / Assistant
• Trial Manager / Coordinator
Regulatory
• Affairs Professional
• CMC Writer
• Coordinator
• Document Center Associate I
• Early Regulator Assessor / Reporting
Officer
Scientific & others
• Biostatistician
• Bench Scientist
• Case Medical Evaluator
• Lab Technician
• Medical Writer / Editor

10. Skill Sets: Statistics
SLA Description Service Time
Critical Success Factors Clarified
(If required)
2 Hrs.
1st Resume Submission 6-8 Hrs.
2nd Resume Submission 12-24 Hrs.
Follow Up/Interview 24-48 Hrs.
Interview Telephone/In-Person 48-72 Hrs.
HR-Background Check 1-3 days from decision
On-Boarding 5-10 days from decision

11. Consulting Services Differentiators
People
• Readily available, deployable technicalstaff (2,000resourcesspread across
10 countries)
• Engineering teams with hands-on Agile experience
• 15 customer patents filed by our resources working on various projects
• 5+ years average experience,Lower Attrition, Higher Productivity
• Capabilityto hire,trainand retain creamtalent
Process
• ISO,CMMi and ITIL compliant processes
• Mature HR, Hiring/On-boarding processes
• Seasoned,Skilled recruiterscompetent in head hunting& sourcing through
strategic networking, apart from Jobs portals
• Quick turnaround timein backfilling and Reduced lead time in onboarding
resources
Technology and Industry Experience
• 20+ yearsof Technology and Domain expertise
• Traditional Technology CoEs - Microsoft,JAVA and Opensource
• Digital CoEs – Cloud,Big Data,Mobility,UX and IoT
• Enterprise Solutions - SAP, Oracleand MicrosoftDynamics
• Niche CoEs - SDN& NFV,Agileand Embedded
DedicatedResources ImproveEfficiency, Innovation
& Reduce Costs
Quick Turnaround timeBest-in-Class Talent

12. Service
Compliance
Service
Delivery
Service
Compliance
Response
Ratio
Shortlist
Ratio
Interview
Ratio
False Start
Ratio
Hit
Ratio
Contractor
Performance
Assignment
Completion
Metrics We Measure

13. Account
Manager
Recruiting
Team
Single point of Contact
for the VMS
Collects data and
reports the metrics
Finds resumes and submits to the
Account Manager
VMS
Talent
Acquisition
Requirements
originate here
Delivery Mechanism

14. Acknowledge,
understand and clarify
requirements
Source resumes from
Intellectivedatabase,
job boards, social
networking , etc
Match technical skills,
experience and
responsibility
Check professional
references on LinkedIn
as well as by calling
managers in previous
projects
Meet or call candidates
to discuss position,
confirm availability and
evaluate fit
Shortlist candidates
Upload profile on the
VMS/submit to HR or
hiring managers and co-
ordinate interviews
Conduct background
checks (drug tests where
needed) for selected
candidates.
Check W2 information
and other employability
criteria
Greet candidates on
start date with a quick
start welcome kit
Conduct regular
evaluations and follow-
up about performance
Recruiting Process

15. Job Diva – Our Internal Database

16. Skill Sets: SLA & STATISTICS
Metrics IT/ Engineering
Number of Active Customers 30+
Number of Billable Resources 1500
Resource Pipeline 125000
Average Time to Fill 9 Days
Average Time to Submit 1.2 Days
Interview to Resume Ratio 1 to 5.2
Offer to Interview Ratio 1 to 3.75
Placement to Offer Ratio 1 to 1.13

17. • Global Reach, Local Talent – Ability to support globally through different engagement
models
• Agile, Flexible and Nimble – Ability to act faster, change course quickly if required
• Committed to build long term relationships – Many of our customer relationships are
more than 8-10 years old
• Bring the best of the both world – Product Engineering & IT services. USM is working
with leading enterprise and product companies across the world
• Domain Knowledge – Strong Internet industry domain & functional knowledge
Why USM Business Systems ?

18. • USA
• Poland
• Romania
• Canada
• Mexico
• China
• Japan
• India
• Israel
• Belgium
• Germany
• Finland
• UK
• Italy
• Netherlands
• Norway
• Austria
• Russia
• Sweden
• Switzerland
• Spain
International onsite sourcing capabilities

19. Our Technologies

20. Our Clientele
many more…

21. RAVIKIRANM@USMSYSTEMS.COM | WWW.USMSYSTEMS.COM
USA
Head Office
14175 Sully Field Circle
Suite 400 , Chantilly, VA 20151.
Phone: +1 703-263-0855
Fax : +1 703-263-2113
Texas
6351 Preston Road
Suite 350, Frisco, TX- 75034
Phone : +1 703-263-0855
INDIA
Hyderabad
State of Art Offshore Center
8-2-293/82/A/270E
Road Number 10 ,Jubilee Hills
Hyderabad - 500034, Telangana, India
Bangalore
#26(6/A) , 23rd Main
Road Marenhalli,
JPNAGAR, Bengaluru-
560078, Karnataka, India
Contact Us