Rdba Presentation


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Remote Dba support given by ISS to clients

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Rdba Presentation

  1. 1. The O3 Advantage (Onsite - Off Site - Offshore) http://www.iss-global.com
  2. 2. <ul><li>Niche IT Solutions provider </li></ul><ul><li>Diversified 230 consultant strong </li></ul><ul><li>Multi-vertical experience </li></ul><ul><li>Chicago based – Think local. Act global </li></ul><ul><li>Certified Minority Woman owned Small Business Enterprise </li></ul><ul><li>Captive Global Delivery Center based in India </li></ul>WHO WE ARE…
  3. 3. <ul><li>We Are An International Consulting and Software/Technology Solutions </li></ul><ul><li>Company providing Software/Technology Solutions to business houses </li></ul><ul><li>all around the world. </li></ul><ul><li>We Deliver state of the art IT services for your business </li></ul><ul><li>We help business to focus on their core competencies. </li></ul><ul><li>We assist companies to stay ahead of competition </li></ul><ul><li>We ensure that our clients use technology to maximize their potential. </li></ul><ul><li>We help you to increase your profitability </li></ul><ul><li>We deliver what we promise </li></ul><ul><li>And we promise you the best </li></ul>WHAT WE DO …
  4. 4. <ul><li>To Enable the use of Technology to enhance operational efficiency and maximize returns </li></ul><ul><li>To Focus on your core competencies and have experts to assist you in your non core competencies. </li></ul><ul><li>Access to the latest trends and techniques in technology </li></ul><ul><li>To maximize the returns from investments made into technology </li></ul><ul><li>‘ Do what you know best and </li></ul><ul><li> leave the rest to experts‘ </li></ul>WHY WOULD YOU NEED US ??
  5. 5. <ul><li>Proven O3 methodology giving customers the benefits of time and cost in a blended or stand-alone mode </li></ul><ul><li>On-site – Through staff-augmentation </li></ul><ul><li>Off-site – From our Rolling Meadows facility </li></ul><ul><li>Blended on-site and off-site </li></ul><ul><li>Off-shore – offering 24/7 turnaround and cost -benefits </li></ul>O3 METHODOLOGY
  6. 6. <ul><li>Innovation in IT management consulting </li></ul><ul><li>Our customers are a step ahead in today’s competitive marketplace </li></ul><ul><li>Potent combination of talented people adept with the latest technology, designed to deliver dependable, effective business solutions </li></ul><ul><li>Help large entities in dozens of verticals collect vital information, build valuable assets, reduce time and cost constraints and expand globally </li></ul><ul><li>Primary focus on software services to help build value and increase returns </li></ul><ul><li>Customized services identifying their needs, pain areas, and providing solutions </li></ul><ul><li>Emphasis on domain expertise where needed </li></ul>THE ISS ADVANTAGE
  7. 7. <ul><li>Sales offices at Madison Ave., downtown Chicago </li></ul><ul><li>Equipped off-site development and training centre at Rolling Meadows - 15 miles North West of Chicago </li></ul><ul><li>Large GDC offshore at Hyderabad, India </li></ul><ul><li>All remote centers are quipped with fail-safe communications, connectivity and bandwidth / storage to cater to US based operations support </li></ul>OPERATIONS GLOBALLY
  8. 8. <ul><li>Effective combination of end value vs. time to deliver </li></ul><ul><li>Pre-project analysis : engagement managers decide the most effective delivery model and methodology - based on the business environment, challenges at hand and expected results </li></ul><ul><li>ISS has had several man-years of development experience – smooth transitions, integrity of data and trouble-free development, test, implementation and end-user experiences with support </li></ul><ul><li>Un-paralleled development processes, project milestone monitoring, real-time client access dashboards and iterative processes to accommodate unavoidable changes </li></ul>USP IN DELIVERY
  9. 9. <ul><li>VPN (Microsoft / Cisco) </li></ul><ul><li>Access can be restricted as required </li></ul><ul><li>No data transfers across to offshore </li></ul><ul><li>Knowledge of application and usability of data is limited from offshore perspective </li></ul>SECURITY CONCERNS
  10. 10. <ul><li>Innovation Center </li></ul><ul><ul><li>Custom application development </li></ul></ul><ul><ul><li>System integration </li></ul></ul><ul><ul><li>IT Vision </li></ul></ul><ul><li>Maintenance / Support Services </li></ul><ul><ul><li>RDBA </li></ul></ul><ul><ul><li>Application Maintenance and Enhancements </li></ul></ul><ul><li>Quality Management Solutions </li></ul><ul><ul><li>Independent quality assessment </li></ul></ul><ul><li>Staff Augmentation </li></ul><ul><li>Training </li></ul>SOLUTION CAPABILITY
  11. 11. <ul><li>VPN access </li></ul><ul><ul><li>Using MS or Cisco Servers | Customer allocated / restricted IP address on source/destination locations (Only client can give access for specific Ips at outsourced end.) </li></ul></ul><ul><li>Reports </li></ul><ul><ul><li>Daily status updates | e-mail alerts for trouble spots </li></ul></ul><ul><ul><li>JIRA trouble ticketing possible | Weekly status reviews </li></ul></ul>Remote Database Administrator Onsite DB Administrators DB Infrastructure Ongoing Specialized operations on Database Secure VPN access DELIVERY METHODOLOGY
  12. 12. <ul><li>People Soft Admin </li></ul><ul><li>Database Services </li></ul><ul><li>Oracle DBA(8i,9i,10g) </li></ul><ul><li>Sybase </li></ul><ul><li>IMS & DB2 DB </li></ul><ul><li>SQL Server </li></ul><ul><li>Informatica(7.0, 8.0) </li></ul><ul><li>Business Objects XI </li></ul><ul><li>Websphere(4.0,5.0,6.0) </li></ul><ul><li>MQ Series </li></ul><ul><li>IBM Tivoli Access Manager </li></ul>TECHNOLOGIES
  13. 13. <ul><li>Installation </li></ul><ul><li>Migrations </li></ul><ul><li>Production Support </li></ul><ul><li>Performance Tuning </li></ul><ul><li>Monitoring </li></ul><ul><li>Trouble Shooting </li></ul><ul><li>Version upgrades </li></ul>SERVICES PROVIDED
  14. 14. <ul><li>BFSI (Banking Financial Services and Insurance) </li></ul><ul><li>Transportation, Logistics and retail </li></ul><ul><li>Health Management </li></ul><ul><li>Government </li></ul><ul><li>Telecom </li></ul><ul><li>Aerospace </li></ul>BROAD INDUSTRY EXPOSURE
  15. 15. <ul><li>We currently provide support to a number of Clients many of </li></ul><ul><li>them Fortune 500 Companies. </li></ul><ul><li>Dedicated team of Experienced and Talented professionals. </li></ul><ul><li>Vast Experience in a Broad Range of Technologies. </li></ul><ul><li>Trusted by Clients as a Loyal Partner </li></ul>OUR CREDIBILITY
  16. 16. Cognizance of your concerns Data integrity | Secure access | Service levels | Cost of business SERVICES MODELS
  17. 17. Outsourcing - Proven savings on time, effort and cost Standard Pricing by number of instances within the outsourced databases Advanced pricing Based on T&M and Modus Operandi for issue resolution Customized pricing Based on services required and specialized skills to resolve PRICING MODELS
  18. 18. <ul><li>Need for 24 X 7 database availability while availability of administrators is usually 8 X 5 </li></ul><ul><li>Burn-out | No sentry after sunset | No line-backer for on-site DBAs </li></ul><ul><li>High Cost of managing data on-site </li></ul><ul><li>High Attrition rate of Database resources </li></ul><ul><li>Lack of access to “technically-competent” resources </li></ul><ul><li>DBA Time management – on future high-level issues if low- level issues are taken care of </li></ul>TYPICAL CHALLENGES – DBA SERVICES
  19. 19. <ul><li>RDBA with similar internal knowledge on processes </li></ul><ul><li>RDBA working for 16 hrs to 24 hrs in a day </li></ul><ul><li>RDBA working as a team rather than a single person </li></ul><ul><li>RDBA with skills matching internal DBA </li></ul><ul><li>RDBA services partner with existing knowledge repositories </li></ul><ul><li>RDBA services partner with long experience in this service line </li></ul>OUR SOLUTION
  20. 20. <ul><li>Best infrastructure needed for dependable solution (including redundancy) </li></ul><ul><li>Time zone advantages help offshore work when on-site DBA is not working </li></ul><ul><li>Better Turn-around-time on existing projects as work is done 24/7 </li></ul><ul><li>Highly skilled resources help guarantee value addition beyond just &quot;maintenance&quot; type tasks </li></ul>OFFSHORE SERVICES WITH
  21. 21. Database Users DATABASE Critical Business Data Data Inputs and Outputs Security and User Management Performance Tuning Routine Backup Management Integration with Other System Components Database Software Upgrades & Patches Historic Data Management Disaster Recovery Planning & Testing Proactive Monitoring & Routine Maintenance DBA ADMINISTRATION - PROCESS Remote Database Administrator Job Process
  22. 22. DB Manager DBAs Junior DBAs Support DBAs External DBAs Project Leader Team Leaders Administrators External Support TEAM STRUCTURE
  23. 23. <ul><li>Initial configuration review and problem identification </li></ul><ul><li>Installation of Oracle statistics </li></ul><ul><li>Monitoring Oracle database for pending problems </li></ul><ul><li>Periodic performance analysis & identification of tuning activities </li></ul><ul><li>Emergency support </li></ul><ul><li>Reporting and resolving all serious Oracle alert log messages </li></ul><ul><li>Database analysis, system design, production migrations or personal mentoring </li></ul>SERVICE LEVELS - BASIC
  24. 24. <ul><li>Oracle database schema modifications </li></ul><ul><li>Database reorganizations and row re-sequencing for performance  </li></ul><ul><li>Migration of database objects </li></ul><ul><li>User and security management </li></ul><ul><li>Oracle data migrations and refreshing test databases </li></ul><ul><li>UNIX support for AIX, HP/UX, Solaris, Linux  and DEC-UNIX </li></ul><ul><li>New database set-up and configuration </li></ul><ul><li>Set-up and installation of backup and recovery software </li></ul><ul><li>Oracle disk architecture and disk load balancing </li></ul>SERVICE LEVELS - ADVANCED
  25. 25. <ul><li>Oracle SQL Tuning </li></ul><ul><li>Oracle design reviews </li></ul><ul><li>Multi-threaded server </li></ul><ul><li>Oracle Real Application Clusters RAC </li></ul><ul><li>Oracle standby database and failover databases </li></ul><ul><li>Advanced replication </li></ul><ul><li>Language pre-compilers (Cobol, C) </li></ul><ul><li>Change control procedures </li></ul><ul><li>KEEP & RECYCLE pools </li></ul><ul><li>Multiple block sizes </li></ul>SERVICE LEVELS - OTHER
  26. 26. <ul><li>Building self-tuning database mechanisms </li></ul><ul><li>Implement automatic segment space management </li></ul><ul><li>Implementing new database features </li></ul><ul><li>Cloning </li></ul><ul><li>Security Review & Planning </li></ul><ul><li>Schema Changes </li></ul><ul><li>Compare instances such as Test and Production </li></ul><ul><li>Efficient tuning methods involves Memory Tuning, Disk I/O Tuning, and Elimination of DB Contention. </li></ul><ul><li>Database health audit policy </li></ul>SERVICE LEVELS - SPECIAL
  27. 27. <ul><li>Reports submitted </li></ul><ul><li>Daily alert log monitoring </li></ul><ul><li>Daily cron job monitoring </li></ul><ul><li>Twice a week table space monitoring </li></ul><ul><li>Weekly performance monitoring </li></ul><ul><li>Weekly system space monitoring </li></ul><ul><li>Weekly operations </li></ul>REPORTS
  28. 28. CONTACT US Integrated Software Solutions India Pvt Ltd., 6th Floor, Triveni Complex, Abids Hyderabad, AP, India Phone: +91-40-44327761 to 89 (30 lines) www.iss-global.com Enquiry : [email_address]