1. Vander Muniz
Comercial | Marketing
Fone: (24) 22911692 / 9981581736 | Email: vanderpavao@hotmail.com
Linkedin: https://www.linkedin.com/in/vander-muniz-marketing
Endereço: São Sebastião Street 525 Apt: 101 Block 11 B. São Sebastião.
– Petrópolis/RJ - Zip code: 25-645-045
Professional Background
CARREFOUR SUPPORT ANALYST
Orange Business Services
Dedicated to customer Carrefour: Providing 1st
and 2nd level of support. Working as the Single
Point Of Contact (SPOC). Responsible to monitor
customer VPN in order to mitigate any impact to
customer business and . involve all the required
resources to have customer access restored as
quick as possible.
Knowledge: ITIL, Call Center, Telecommunications
and CISCO.
I’ve Worked during the customer account
migration, acting as one of the pioneer in this
changing. The project is the one of the most
important in our site.
We handled the customer incidents robust and
proactively during the most important promotional
campaigns, hence facilitating the operations success
overall.
COMMERCIAL COORDINATOR
Microlins
Street Planning Development Marketing and
promotional campaigns, supervision of sales staff,
mapping and planning practice area. Lecture,
awareness and approach to educational institutions.
During my supervision, the team achieved high
sales levels and prospecting, overcoming various
targets, from another Regional Department.
COMMERCIAL ATTENDANT
Sistema FIRJAN
Consulting clients for referral to technical courses;
register students; cash receipt; registration; shipping
certificates.
I worked in various segments in the Network:
Health Technical School and courses with high
sense of team spirit and efficiency, being requested
by various sectors.
Skills
PROFESSIONALS
Relationship
Negotiation
Analysis
Leadership
EXPERTISE
Technology
Sales ability
Teaching Skills
Commercial
PERFORMANCE
CARACTERISTICS
Adaptability
Communication ability
Willingness to Learn
Cooperation
Graduation
Católica de Petrópolis University
Marketing – (2001-2005).
Cândido Mendes University
Master Degree in Business Management -
IAVM – (2007-2008).
Veiga de Almeida University
Master Degree in Project Management
(2015- 2016).
Languages
ENGLISH
WRITING: ADVANCED
2009 –
2009 - 2010
2003- 2005
