Utpal Talukdar has over 4 years of experience in the telecom domain. He currently works as an L1 Engineer at Mahindra Comviva in Gurgaon, where he has been since 2015. Previously, he worked at Valuefirst Digital Media as an Associate Tech Support from 2012-2015. In his current role, he handles customer queries, performs system maintenance and configurations, and monitors system performance. He has expertise in Linux, MySQL, and telecom protocols like SMPP and SS7.

1. CURRICULUM - VITAE
UTPAL TALUKDAR
+91-8447412262
utpalscorner@gmail.com
Present Address: H.No. 1304 near housing board sec 31 jharsa chowk Gurgaon-122002, INDIA.
SUMMARY OF EXPERIENCE
Overall 4 Years of Experience in Telecom domain.
 Currently working with Mahindra Comviva, Gurgaon as L1 Engineer MS Since March-2015 to till
date.
Experience on Linux platform along with MySQL.
TECHNICAL EXPERTISE
Area/Elements Skills
Operating Systems Linux-Rhel, Window7/XP
Tools Used Putty, Wire shark, FileZilla, MMT
Databases/Others SMPP-3.4, Telecom– SS7, MySQL,MS-Office
CURRENT EMPLOYEMENT (Mahindra Comviva, Gurgaon)
Company : Mahindra Comviva, Gurgaon
Designation : L1 Engineer Managed Services
Duration : March 2015 to till date
Group : Global Support Services –Managed Services
Job Profile : Product Maintenance, Configuration
Role and Responsibilities:
 Handle all Customer Queries / Complaints / new requirements and endure timely closure.
 Understanding customer requirement for any configuration change required in the system.
Preparing MOP for the same and implementing in the system.
 Performing routine Health Check of all the systems to ensure smooth operation of VAS
services.
 Preparing and presenting Daily, weekly and monthly system reports as required by
customer.
 Collecting and analyzing system stats to enhance and optimize system performance.
 Monitoring system alarm on regular basis and taking appropriate action based upon on the
severity.
Comviva Project : SMSHUB

2. Customer Name : Airtel, India
Environment : Linux and MySQL, SMPP
Project Description
I provided O&M/Support for issue resolution for Comviva SMSHUB in Airtel, Gurgaon. Comviva
SMSHUB is a VAS infrastructure Product, Telecom operators required to deploy SMSHUB in their
network to handles delivery of International P2P & A2P Short Messages originated by entities SMEs
such as Mobile, ESME, Email and SMS-Portal.
Comviva SMSHUB supports store-and-forward modes of service for delivering of messages. It
supports SMPP interface for the Content Provider/Clients. It facilitates SS7 and SIGTRAN interface
for Network Integration.
This project Aim is to provide an inter-working and relaying function for efficient message
delivery between mobile subscribers and applications.
PREVIOUS EMPLOYEMENT (Valuefirst Digital Media Private LTD, Gurgaon)
Company : Valuefirst Digital Media Private LTD, Gurgaon
Designation : Associate tech Support
Duration : Aug 2012 to Feb 2015
Group : Aggregator Support
Job Profile : Account configuration (SMPP, Shortcodes,Http),Technical Support
Role and Responsibilities:
 Worked on different platforms like Smpp ,Http_api.
 Analyzing SMPP messaging traffics on wire shark by taking online traces ,checking
different packets on TCP DUMP
 Provided technical support regarding short-code services, SMPP traffics.
 Configured SMPP accounts
 Resolved customer queries within SLA
 Worked on different tool :VITS(ticketing tool),Wireshark
 Worked as SPOC for SMPP aggregator clients.
 Taken ownership in on-boarding of major clients.
 Co-ordinate with different technical teams, with clients and sales team
EDUCATIONAL QUALIFICATION
Class Branch/Specialisation College/School University/Board
B.Tech
Computer Science and
Engineering
Guru Gobind Singh college of Eng and
technology
Punjab Technical
University, Jallandhar
12th
Physics, Chemistry, Maths Abhayeswari HS and MP School(Assam) SEBA
10th
Maths, Science Abhayeswari HS and MP School (Assam) SEBA

3. Achievement
Received outstanding contribution award for the year 2015
PERSONAL PROFILE
Date of Birth May 25, 1987
Hobbies Reading Novels & Playing Cricket,Badminton.
Languages Known Hindi, English,Assamese,Bengali
Permanent Address Abhayapuri(near telephone Exchange) Dist Bongaigaon Assam
DECLARATION
I assure you, the above information is true to best of my knowledge. I would like to be part of your
organization sincerely.
Place: Gurgaon Utpal Talukdar