a ppt about terminal area of an aiport

1. THE TERMINAL AREA

2. OPERATIONAL PROCEDURES
I. Curb management.
II. Crowd control.
III. Allocation of space.
IV. Cleaning and maintenance.

3. CURB MANAGEMENT
a. Effective signage must be presented.
b. Drivers should not be allowed to leave their vehicle.
c. Presence of uniformed enforcement officers.
d. Use of a towing service.
e. Speed limit should be instituted.
f. Designated and marked areas should be implemented and
enforced.

4. CROWD CONTROL
a. Install stanchions in waiting areas.
b. Ensure that processing points are sufficiently staffed in relation to
demand.
c. During peak times, position adequately trained employees in
areas known to cause congestion.
d. Feature recognition equipment at Security and at Immigration will
reduce queuing time and crowding.

5. ALLOCATION OF SPACE
Exclusive Use
• Each airline occupies, on a
long-term basis, dedicated
counters.
Common Use
• Several airlines may share
some counters when their
schedule permits.

6. CLEANING AND MAINTANENCE
• Detailed description of the areas to be cleaned.
• Cleaning logos, to be located in each cleaning areas.
• Collecting complaint and compliment feedback from users.
• Place well visible signs when cleaning or closing public areas, especially
washrooms.
(a) Baggage conveying systems.
(b) Elevators.
(c) Escalators.
(d) Moving sidewalks

7. • Tokyo Haneda International Airport
(World's Cleanest Airport 2019 by customers in the World
Airport Survey)

9. GENERAL KNOWLEDGE
• Largest Terminal in the world: Dubai International Airport (Total
terminal area: 1,972,474 sqm)
• Beijing Daxing International Airport will be completed by June 30
in 2019.