International Symposium on Excellence in Public Service / Public Administration

1. Enhancing trade and commerce through an integrated electronic system
that streamlines customs clearance procedures.
SENEGAL’S CASE
Presented by Ibrahima Nour Eddine DIAGNE – General Manager GAINDE 2000
UNCEFACT Raporteur for Africa – Chairman of the African Alliance for Ecommerce
Sept 2014
SENEGAL’S
NATIONAL SW
Customs Administration & Ministry of Finance

2. 1- THE VISION.

3. COMPLETE PAPERLESS FOREIGN TRADE
SINGLE W.
Administration
CMS
CUSTOMS
CCS
Logistics
HALF COMPUTERIZED PROCESSES
INTERNATIONAL
NATIONAL
BUSINESS TO BUSINESS
EXCHANGES
B2B
B2G
G2G
INTEGRATED SW

4. 2- THE ACHIEVEMENT.
2mn VIDEO

5. Local
Trader
…or
Brookers
OGAs
EDI (0.5mn)
Or human
action(1h)
1
2
3
3
4
5
SUPPORTS
orchestration

6. 3- OUTCOME.

8. PARTICIPANTS
1. Change Control Authority (DMC)
2. Department of Agriculture (DPV)
3. Department of Livestock (DIREL)
4. Foreign Trade Department (DCE )
5. Department of Fishing (DOPM)
6. Quality Control Division (DCQ)
7. Metrology Division
8. Plant Protection Department
9. Pharmacy Department
10.Shipper Council
11.Banks
12.Insurances
13.Customs brokers
14.Logistics and trade stakeholders

9. 4- THE CHALLENGES.

10. DESIGNING
IMPLEMENTING
OPERATING
IMPROVING

11. CRITICAL SUCCESS
FACTORS

12. 1. Leadership
The first obstacle to SW
implementation is the
leadership. 3 options are often
in competition:
 Customs leadership
 Ministry of Trade
 Port authority
A higher level decision
(President or Prime Minister) is
the determinant. In all situation,
customs, must be in frontline.

13. 2. Consensus
All the stakeholders involved
may agree on a new way of
doing business. The issue is
that each organization has it
own rules and reality. The single
window will disturb them.
The best Single window for a
country is the one possible.

14. 3. Capacity to implement
PROCESSES PLATEFORM PEOPLE
CAPACITY

15. CHANGE MANAGEMENT
PROCESS

16. CHANGE MANAGEMENT CHALLENGES
TRADITION CHANGE OWNERSHIP
COMFORT DISTURBANCE BENEFITS
COMMUNICATE
ON
CHANGES
HELP POEPLE
TO ADOPT
SEA OF
DEATH
SUPPORT CHANGES
CHANGES
SHARE BENEFITS
OF CHANGES
INOTHING WILL HAPPEN Sceptical OPPOSITION SUPORTERS SUPORTERS No choice

17. 1st place
winner UN
Public
service
Award
2012.
New York , June 2012