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Global Best Practices in Public Administration and Public Service Delivery

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Global Best Practices in Public Administration and Public Service Delivery

  1. 1. I-SEHA: Improving Healthcare Services through Electronic Health Records Bahrain The I-SEHA initiative is an integrated healthcare system which is a key component of Bahrain’s Ministry of Health’s vision to improve healthcare services. It integrates clinical and administrative solutions for primary and secondary care, and patient information into a single Electronic Health Record. It has resulted in better patient care and greater patient satisfaction. I-SEHA won Mohd. Abdulelah Hasane the United Nations Public Service Award in 2014. Computer System Analyst, Ministry of Health, Bahrain http://unpan3.un.org/unpsa/Public_NominationProfilev2014.aspx?id=2734
  2. 2. Public Service Delivery through e-Governance at the Grassroots Bangladesh Introduced in 2009, the Digital Bangladesh concept aims to support the government in adopting e-governance as a strategy for good governance and administrative reform. Engagement at the grassroots was enabled through the establishment of Union Digital Centres, one-stop service delivery points for rural communities which saves time and money for beneficiaries. Md. Moyeen Uddin Additional Secretary, Cabinet Division, Government of Bangladesh www.cabinet.gov.bd
  3. 3. Transforming Women’s Lives through Gender Sensitive Public Service Brazil Chapéu de Palha Mulher launched in 2007 is run by the Secretariat for Women’s Policies of the State of Pernambuco (SecMulher). It is carving out new pathways for women into jobs once considered to be 'men’s jobs', and transforming rural women’s lives. In 2012, it received the United Nations Public Service Award for excellence in gender-sensitive public service. Cristina Buarque Pernambuco State Secretariat for Women, Secretaria de Planejamento e Gestao - PE www.secmulher.pe.gov.br
  4. 4. A Merit-Based Approach to Managing Workforce Adjustment Canada Driven by global economic uncertainty, in 2012, the Canadian Public Service Commission embarked on a workforce adjustment exercise through adopting a coherent and responsible approach to managing public servants faced with job loss. They systematically retained and redeployed skilled employees while also identifying skills that were no longer Daniel Tucker required. Commissioner Public Service Commission, Canada www.cfp--‐psc.gc.ca
  5. 5. Gender Approach in State Budget Ecuador With the assistance of UN Women and through internal advocacy and capacity building, the government of Ecuador was able to incorporate gender concerns into its budgeting process. The Ministry of Finance created a Gender Unit to operationalize a Memorandum of Understanding signed with UN Women, which served as a framework for implementing gender budgeting and other guidelines. This initiative received the United Nations Public Service Award in 2013. Carola Yanez Senior Advisor, Ministry of Finance http://www.finanzas.gob.ec
  6. 6. Public Service Reform through Emphasizing a Performance Management System Ghana By introducing a comprehensive performance management system, Ghana’s public services was able to sufficiently attract and retain talent and create opportunities for merit-based recognition for all sexes, ethnic backgrounds and occupational grades. The System also improved morale amongst public servants. Robertson Nii Akwei Allotey Commissioner, Public Service Commission, Ghana http://www.psc.gov.gh/
  7. 7. State Wide Attention on Grievances by Application of Technology (SWAGAT) India Gujarat developed an elaborate online platform called SWAGAT, which allows citizens to submit public service related grievances directly to the Chief Minister’s Office. Over 90 percent of grievances have been addressed and several repetitive grievances have resulted in policy changes. The system is inclusive by ensuring illiterate complainants for example, can submit their complaints at local government offices. The online system has significantly reduced transaction costs. The initiative won the United Nations Public Service Award in 2013. Ajay Bhadoo Secretary to the Hon’ble Chief Minister of Gujarat, India https://swagat.gujarat.gov.in
  8. 8. Mission Convergence India Launched by Samajik Suvidha Sangam, Department of Administrative Reforms, Government of the National Capital Territory of Delhi, Mission Convergence focuses on holistic human development, poverty alleviation and women’s empowerment. Gender Resource cum Facilitation Centres set up imparted skills to vulnerable women, organized them into Self Help Groups, created micro enterprises, organized regular health clinics and imparted non-formal and adult education. The initiative won the United Nations Public Service Award in 2011. Rashmi Singh, Former Executive Director, Government of India
  9. 9. Collaboration Testing Japan An initiative of the Saga Prefectural government, established in 2002, ‘Collaborative Testing’ has improved public service delivery through collaboration with civil society organizations and private enterprises. The Initiative received the United Nations Public Service Award in 2010. Hiroichi Kawashima Special Advisor, Saga Prefectural Government, Japan http://www.pref.saga.lg.jp/web/_7787/saga--‐english/jyusyou--‐a.html
  10. 10. Integrity Assessment of Public Organizations Republic of Korea The Republic of Korea introduced an innovation encouraging public institutions to voluntarily prevent corruption by regularly assessing and disclosing their integrity levels. Since the assessment began in 2002, this preventative method to fight corruption has improved the overall integrity index of the Korean public sector from 6.43 in 2002 to 8.43 in 2011. Corruption in public services has reduced. The initiative won the United Nations Public Service Award in 2012. Donghyun Kim Deputy Director, Anti-Corruption Survey and Evaluation Division, Anti-Corruption and Civil Rights Commission http://www.acrc.go.kr/eng_index.html
  11. 11. E-kasih Malaysia The initiative established in 2007 aims to improve the effectiveness of poverty eradication through a centralized National Poverty Data Bank which includes detailed information on poverty profiles, aid received by government and NGOs, and monitors effectiveness of assistance programmes. The Initiative received the United Nations Public Service Award in 2012. Aizul Fidy Bin Kamarudin Deputy Director, Implementation Coordination Unit, Prime Minister’s Department, Malaysia
  12. 12. Civil Registration and Identification of Children Peru This nation-wide campaign, started in 2002 aims at providing children with a national document of identification. The Campaign has successfully identified 10 million children and enabled their access to public services and benefits. The Initiative received the United Nations Public Service Award in 2013. Carlos Reyna Manager, Restore Identity and Social Support, RENIEC www.reniec.gob.pe
  13. 13. GAINDE 2000/ORBUS Senegal GAINDE 2000 aims to assist the Customs Department in modernizing and promoting Senegalese expertise in Africa and beyond. Since 2004, GAINDE 2000 has put in place a platform for international trade called ORBUS to simplify, harmonize, standardize and modernize customs and trade procedures. It has resulted in greater trade celerity and efficiency through drastically reducing transaction costs and delays in international trade. The Initiative received the United Nations Public Service Award in 2012. www.gainde2000.sn Ibrahima Nour Eddine Diagne Managing Director, GIE GAINDE 2000, Ministry of Trade, Investment and Industries, Senegal
  14. 14. Effective Budget Management Singapore The Ministry of Finance implemented a series of budget reforms since 2000 that have enabled effective alignment and communication between the political leadership, policy and operations; better management of cash flows by Ministries and the use of pooled money for priority areas and projects, thereby promoting innovation and cross-agency collaboration. www.mof.gov.sg Devadas Krishnadas Chief Executive Officer, Future-Moves Group Ptd. Ltd. Ministry of Finance, Singapore
  15. 15. Planning and Implementation of Regularized Informal Settlements (Mkurabita) Tanzania Mkurabita is a property formalization programme that aims to address unplanned urban settlements by regularizing slums, mobilizing communities to participate in the regularization project and encouraging people to use ownership certificates to access loans from financial institutions. The Programme received the United Nations Public Service Award in 2011. George D Yambesi Permanent Secretary, Public Service Management, President’s Office, Tanzania www.mkurabita.go.tz
  16. 16. Integrating Network and Community Participation for Effective Malaria Management Thailand The Vector Borne Disease Control Unit conceptualized and implemented a capability improvement model aimed at significantly reducing malaria, widely prevalent in the Tha Song Yang district in Thailand. Innovations included using radio waves to communicate with remote rural areas; staff stays in villages to understand traditional cultures and monthly monitoring and fiscal evaluation. The Initiative received the United Nations Public Service Award in 2014. Sakchai Chaiyamahapurk Director, Office of Disease Prevention and Control, Department of Disease Control, Ministry of Public Health, Thailand http://unpan3.un.org/unpsa/Public_NominationProfilev2014.aspx?id=2895
  17. 17. TTBizLink Project Trinidad And Tobago The TTBizLink is an online portal, which allows access to, and processing of applications for various trade and business related government services. It was implemented to address Trinidad and Tobago’s declining global competitiveness. It has pioneered e-business legislation; over 14,000 transactions have been conducted across 27 e-services and processing times have been reduced. The country advanced in the Doing Business Report to 66th in 2014 from 88th in 2008. The Initiative received the United Nations Public Service Award in 2013. www.ttbizlink.gov.tt Neshan Singh Single Electronic Window Specialist, Ministry of Trade, Industry, Investment and Communications, Trinidad and Tobago
  18. 18. Electronic Shared Services United Arab Emirates The comprehensive Electronic Shared Services (ESS) initiative aims at achieving synergy across government entities. Today more than 50 ESS provide a multitude of benefits including one-stop- shop services, operational efficiencies through cost savings, automated processes, enhanced decision support and easier policy enforcement. Customer survey results report almost 80% satisfaction levels with Dubai eGovernment provided ESS. The Initiative received the United Nations Public Service Award in 2013. www.deg.gov.ae Marwan Salem Bin Haider Executive Director, Implementation and Planning Unit, Dubai Smart Government
  19. 19. Uruguay Competes Uruguay Uruguay Competes aims at making recruitment of public administration staff transparent and democratic. Recruitment of all public officials now involves a single set of processes and procedures, reducing workloads and inconsistency. A single portal ensures universal access to all competitive recruitment of public administration officials. The Initiative received the United Nations Public Service Award in 2014. Osvaldo Almeida Gestión de Proyectos, The National Civil Service Bureau, Office of the President of Uruguay www.deg.gov.ae

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