Online support lb

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Online support lb

  1. 1. Red Flags: Ideas for SupportingNew Online StudentsLaurie Brand – SIAST Learning Technologies
  2. 2. Purpose and Objectives What problems do new online students face? How do other educational institutions assist new online students? What resources does SIAST offer to support new online students? Discussion and Sharing  examples, current research, problems/solutions for assisting new online students
  3. 3. What problems do new online studentsface? What are some of the “Red Flags”? Time High course workload Prejudged to be tech savvy Help/support required but may not ask or know who to ask Frustration
  4. 4. How do other educational institutions assistnew online students?
  5. 5. SAIT Polytechnic
  6. 6. What resources does SIAST offer to support new online students?
  7. 7. How might SIAST improve student onlinesupport? Instructor?? Contact?? email, phone, f to f Comp 1609 Intro to BB HelpDesk basic tutorials Technical Support (also in BB) Libraries Learning Services Other Resources class sessions
  8. 8. Research - SIASTVC Student and Instructor Survey 2010Methodology: Web Survey 943 respondents(366 employees and 577 students) 1. Less ITS maintenance downtime (not weekends) and pre-warned 2. Timely instructor responsiveness 3. Current information, no typos and operational hyperlinks 4. Variety of learning strategies 5. More practical problem examples and practice exams 6. Contingency plans in place when instructors are unavailable 7. Similar tuition costs for online and on campus courses
  9. 9. Research Canadian vs. AmericanCanadian challenges in comparison to United States’ (Lokken, 2009) appeared similar...  Student demand for online courses exceeds offerings  Inadequate student services for distance education  Over 1/3 institutions didn’t offer online counselling (responded to survey)
  10. 10. What were some factors suggested byresearch to help new online students?1. Faculty2. Early contact3. Students supporting students4. Improved content and course design (e.g., relevance, navigation and engagement)
  11. 11. Discussion and Sharing of Best Practices Invite discussion for best practices
  12. 12. ReferencesAnderson, T. (2004). Practice guided by research in providing effective student support services. In J. Brindley, C. Walti & O. Zawacki-Riochter (eds.). Learner Support in Open, Distance and Online learning Environments. (pp 259-272). Retrieved December 3, 2009, from http://hdl.handle.net/2149/756Crazycardfreak. (February 05, 2008). Flunked the Nursing Program (video). Retrieved October 15, 2009, from http://www.youtube.com/watch?v=NGGSFbHsKcMeLearningToolBox.com (2001-2010). READI (Readiness for Education At a Distance Indicator). Prattville, AL: DECADE Consulting, LLC. Retrieved January 6, 2010, from http://onlinestudentreadiness.net/Francis, David. (December 2009). Virtual campus development and delivery process reviewSummary highlights of the report. Saskatoon, SK: SIAST (Saskatchewan Institute of Science and Technology). Virtual Campus. Retrieved January 6, 2010, from http://programs.siast.sk.ca/vc/review/VC_Review_Summary_Dec_2009.pdfFslazar. (December 20, 2008). Nursing School Video (video). Retrieved October 15, 2009, from http://www.youtube.com/watch?v=ruzpMaksXdILokken, F. (2009). 2008 Distance education survey results. Tracking the impact of elearning at community colleges. Instructional Technology Council. Retrieved December 3, 2009, from http://www.itcnetwork.org/file.php?file=%2F1%2FITCAnnualSurvey2008Results.pdfMaryland Online, Inc. (2009). QM website http://www.qualitymatters.org/Moore, Janet. (2008). How do you help students complete online courses? Newburyport, MA: Sloan. Retrieved December 3, 2009, from http://www.sloan- c.org/node/377Onqorapparel. (April 26, 2009). Tribute to Nurses (video). Retrieved October 15, 2009, from http://www.youtube.com/watch?v=29fdVOqraQsOwens, Janet, Hardcastle, Lesley and Richardson, Ben. (2009). Learning from a distance: The experience of remote students. Journal of Distance Education. Vol. 23, No. 3, 53-74. AB: AU Press, Athabasca University. Retrieved January 28, 2010, from http://www.jofde.ca/index.php/jde/article/view/596/974Robinson, Meghan. (2008). Distance learning online student orientation website. Newburyport, MA: TheSAIT (Southern Alberta Institute of Technology). (2009). Learner orientation handbook. Calgary, AB: Author. Retrieved January 8, 2010, from http://citd.sait.ca/distance/student_services/documents/Learner_Orientation_Handbook.pdfSAIT (Southern Alberta Institute of Technology). ( 2009). SAIT WebCT tutorials. Calgary, AB: Author. Retrieved December 3, 2009, from http://citd.sait.ca/distance/student_services/webcthelp/tutorial/studenttutorial/Sloan Consortium, Inc. Retrieved December 3, 2009, from http://www.sloan-c.org/node/377Smith Nash, Susan. (2009). E-learner survival guide (First edition). Norman, OK: Texture Press. Retrieved January 8, 2010, from http://zenzebra.net/elearner- survival-guide.pdfUniversity of Calgary. (2008). Blackboard student mini guide. Calgary, AB: Author. Retrieved January 8, 2010, from http://elearn.ucalgary.ca/files/elearn/BB_MiniGuide_Sep_2008.pdfUniversity of Calgary. (2007). Continuing education online student handbook. Calgary, AB: Author. Retrieved January 8, 2010, from http://conted.ucalgary.ca/elearn/pdf/student_handbook.pdfWCET. (2009). Innovations in online student retention (Webcast). Retrieved December 3, 2009, from http://www.wcet.info/2.0/index.php?q=OnlineStudentRetention

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