Red Flags: Ideas for SupportingNew Online StudentsLaurie Brand – SIAST Learning Technologies
Purpose and Objectives What problems do new online students face? How do other educational institutions assist new online students? What resources does SIAST offer to support new online students? Discussion and Sharing examples, current research, problems/solutions for assisting new online students
What problems do new online studentsface? What are some of the “Red Flags”? Time High course workload Prejudged to be tech savvy Help/support required but may not ask or know who to ask Frustration
How do other educational institutions assistnew online students?
What resources does SIAST offer to support new online students?
How might SIAST improve student onlinesupport? Instructor?? Contact?? email, phone, f to f Comp 1609 Intro to BB HelpDesk basic tutorials Technical Support (also in BB) Libraries Learning Services Other Resources class sessions
Research - SIASTVC Student and Instructor Survey 2010Methodology: Web Survey 943 respondents(366 employees and 577 students) 1. Less ITS maintenance downtime (not weekends) and pre-warned 2. Timely instructor responsiveness 3. Current information, no typos and operational hyperlinks 4. Variety of learning strategies 5. More practical problem examples and practice exams 6. Contingency plans in place when instructors are unavailable 7. Similar tuition costs for online and on campus courses
Research Canadian vs. AmericanCanadian challenges in comparison to United States’ (Lokken, 2009) appeared similar... Student demand for online courses exceeds offerings Inadequate student services for distance education Over 1/3 institutions didn’t offer online counselling (responded to survey)
What were some factors suggested byresearch to help new online students?1. Faculty2. Early contact3. Students supporting students4. Improved content and course design (e.g., relevance, navigation and engagement)
Discussion and Sharing of Best Practices Invite discussion for best practices
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