4-2 Revised.docxby Chaston CarterSubmission dat e 29- .docx

4-2 Revised.docx
by Chaston Carter
Submission dat e : 29- Aug- 2018 11:4 5PM (UT C- 04 00)
Submission ID: 994 82604 1
File name : 4 - 2 Revised.do cx
Word count : 905
Charact e r count : 4 994
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4-2 Revised.docx
ORIGINALITY REPORT
PRIMARY SOURCES

Submitted to Southern New Hampshire
University - Continuing Education
St udent Paper
FINAL GRADE
/50
4-2 Revised.docx
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
PAGE 1
PAGE 2
Comment 1
No research- based co ntent narratives to suppo rt assertio n
and ratio nale that CRM system/to o l
can ef f ectively be used f o r trainning based o n this particular
scenario
Comment 2
No research- based co ntent narratives to suppo rt assertio n
and ratio nale that CRM system/to o l
can ef f ectively be used f o r trainning based o n this particular
scenario

Comment 3
Very minimal ef f o rt and it was no t at all a go o d idea to co
mbine narratives o n T WO majo r critical
elements [Co mmunicatio n AND Co llabo ratio n]; thus, while
yo u determined co mmunicatio n
strategies f o r use in training the management team, lack o f
research- based narratives made f o r
very inadequate co ncept & co ntent narratives - no t in- depth
Comment 4
Very minimal ef f o rt and it was no t at all a go o d idea to co
mbine narratives o n T WO majo r critical
elements [Co mmunicatio n AND Co llabo ratio n]; thus, while
yo u determined co mmunicatio n
strategies f o r use in training the management team, lack o f
research- based narratives made f o r
very inadequate co ncept & co ntent narratives - no t in- depth
PAGE 3
Comment 5
Go o d ef f o rt – yo u selected a training metho d(s) and justif
ies with research; ho wever, training
metho d is no t appro priate f o r the intended audiences o r
justif icatio n is no t based in relevant
research.
Comment 6

metho d is no t appro priate f o r the intended audiences o r
justif icatio n is no t based in relevant
research.
Comment 7
Must quo te and pro perly/co mpletely cite (including page o r
paragraph number) uno riginal
verbiages o btained and used verbatim. No t do ing so is a vio
latio n.
PAGE 4
Comment 8
Go o d ef f o rt; but yo ur narratives included so mewhat generic
guidelines f o r creating technical
co mmunicatio ns within the f o cus area, and guidelines are no
t detailed. Yo u kno w, CRM is no t
an ALL- IN- ALL to o l that sho uld co ntino usly be used in all
narratives - even if it do es no t suppo rt
so lutio n ratio nales
Comment 9
latio n.
Comment 10

latio n.
PAGE 5
PAGE 6
Comment 11
Regarding Articulatio n, must quo te AND pro perly/co mpletely
cite uno riginal verbiages that are
used verbatim. No t do ing so is a vio latio n.
4-2 Revised.docxby Chaston Carter4-2
Revised.docxORIGINALITY REPORTPRIMARY SOURCES4-2
Revised.docxGRADEMARK REPORTFINAL
GRADEGENERAL COMMENTSInstructor
2-1.docx
by Chaston Carter
Submission dat e : 30- Jul- 2018 11:19PM (UT C- 04 00)
Submission ID: 9864 7 304 9
File name : 2- 1.do cx
Word count : 512
Charact e r count : 284 1
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SIMILARIT Y INDEX
0%
INT ERNET SOURCES
0%
PUBLICAT IONS
0%
ST UDENT PAPERS
Exclude quo tes On
Exclude biblio graphy On
Exclude matches Of f

2-1.docx
ORIGINALITY REPORT
PRIMARY SOURCES
FINAL GRADE
/50
2-1.docx
GRADEMARK REPORT
GENERAL COMMENTS
Instructor
PAGE 1
PAGE 2
Comment 1
Is this suppo sed to be the f ramewo rk f o r co ntinued co
mmunicatio n? If so , it is simply
inadequate
Comment 2
T his is no t a critical element in the rubric; hence I see no
relevance in this paper
PAGE 3

Comment 3
T his is no t a critical element in the rubric; hence I see no
relevance in this paper
Comment 4
Simply inadequate – did no t pro vide in- depth analysis o f co
mmunicatio n enviro nment scenario
to identif y and justif y an area o f f o cus
Comment 5
Simply inadequate – did no t include adequate/in- depth
assessment o f the extent to which
stakeho lders will be impacted by the co mmunicatio n f ramewo
rk
PAGE 4
Comment 6
While yo u determined established co mmunicatio n strategies,
research and narratives o n
reaso ning and suppo rt as to why they may be helpf ul; as well
as o n why they are appro priate
f o r tho se stakeho lders identif ied were simply inadequate
Comment 7
Regarding articulatio n; there are severla issues. First, the paper
is no t well arranged and do es
no t f lo w well. Seco nd, there are paragraph f ull o f unsuppo
rted f actual statement – in f act, it is

quite co ncerning to no te that o nly ONE in- text citatio n and
co rrespo nding ref erence was
culled/included in the entire paper, negatively impact
readability and articulatio n o f main ideas.
Please see APA reso urces at the f o llo wing lo catio n f o r pro
per f o rmats [Shapiro Library >
Research Guides > Citing Yo ur So urces: Plagiarism and
Citatio n T o o ls > APA Style
http://libguides.snhu.edu/c.php?g=92369&p=596254 ]
PAGE 5
http://libguides.snhu.edu/c.php?g=92369&p=5962542-1.docxby
Chaston Carter2-1.docxORIGINALITY REPORTPRIMARY
SOURCES2-1.docxGRADEMARK REPORTFINAL
GRADEGENERAL COMMENTSInstructor
Milestone 3 (Part 2)
Part 2
The training on taking on a communication practice is
undertaken in the firm. The first way is through developing and
not just training. Training involves developing people and
ensuring that they come out of the training better than they were
when they were beginning the training. The development helps
them to come up with new inventions to help the company
become better than their competition (McKeown, n.d). The
company could also use tutorials to help people. This would
help people learn about how to do a certain task through a step-
to-step tutorial. The company could use YouTube tutorials as
well, or they could also create theirs.
Additionally, another training method that could be used is role-
playing. In this case, the person who is training the employees
could take part in a task as a way of showing the employees
what to do and what not to do (McKeown, n.d). This is a method

that will yield the best results. The reason is that the trainees
tend to see what the trainer wants from them and then they
follow what he or she is doing. Therefore, there is little room
for creation of mistakes.
Technical communication can be adapted using various ways.
The first involves learning more about the company, the target
audience and their expectations. After this, there is a need to
look at what the company wants and the resources it must make
sure that a company adopts that technical communication. This
will help them to successfully meet the needs of the target
audience and it will help them to make the businesses process
better.
In a bid to adapt more to the communication practice, we hired
technicians to help repair the communication services in case
they broke down. This would help prevent a situation where
things were at hold in the company due to lack of precise
communication services (McKeown, n.d). The other thing we
did was to hire some professionals who would help train our
employees on how to use the new communication techniques
and when they were to use it. They were to also learn how to
use the right language to communicate and how to enhance
professionalism during the conservation. The employees of the
company shall get to know about this via some trained officers
who will teach them how to use this process and to make sure
about the successful transmission of messages between
audience.
The workers were to also learn on how to adapt to the new
modes of communication. First, the firm’s top management
would call them for a meeting and they would teach them on the
values they should have being workers of the company
(McKeown, n.d). For instance, they should be open- minded and
embrace every technological advancement that comes up with it.
For instance, on the case of technical communication, the
employees could embrace the ways of communicating as well as
going ahead and giving ideas of ways of improving it. The

efforts shall be made to make sure that this training program
gets to each employee of the company for their better
communication in future and in this step other team member
shall be directed to learn about this in depth. This training
program may have presentation lectures, seminars and practical
scenario so get one to one knowledge about it in depth.
References
1) Les, M (n.d). “ 10 Transformative Training Program Tips.”
Accessed at: https://www.inc.com/les-mckeown/10-
transformative-training-program-tips.html
Running head: COMMUNICATION TECHNIQUES 1
COMMUNICATION TECHNIQUES 5
Milestone 3 (Part 1)
Communication Techniques
Chaston Carter
Southern New Hampshire University
9/2/18

Please see Professor Feedback in (RED)
Communication Techniques
Part 1
It is evident that from the Boldflash case study there is a
problem in communication in the company. Our targeted
audience will be the employees and team member who work as
team under certain project so then can communicate with each
other. However, various methods could be used in collaboration
and communication and they could be implemented in the
Mobile Division as training. From the case, it is evident that
there is a problem when it comes to business processes and this
is mainly caused by poor communication. The first method that
could be used is connecting with the team members. There is
need for trust and communication in a bid to ensure that the
project team has a high functionality (Clarizen, 2018). When
there is good communication among the employees, it will be
easier for them to know what is to be done at a certain period
and in case there are any changes, they will know about it. In
Boldflash, the employees could be trained on good
communication strategies in the mobile division. For example,
they could be taught how to use the E-mail and how they could
be professional in their communication methods.
The second method that could be used is with online project
collaboration software. It is factual that harnessing the power
cloud- based project management software could improve
collaboration within a team. In the case of mobile division, the

employees could be taught on how to use this software and
when they should use it (Clarizen, 2018). The primary reason
for the training is that using collaborative software is not easy
since there are systems that are being cloud- based meaning
centralized storage.
In addition to that, the target audience for the communication
method are the employees. The employees are the people who
create a product and they have a role to communicate with the
customers within a firm. Therefore, in this case, they are the
target audience to the communication methods. From the case
study and the artifacts that are provided the target, audience has
various characteristics. They must have a similar organizational
agenda where they must be aware of the missions, visions and
organizational goals. Additionally, the target audience also
came from the diverse backgrounds (Clarizen, 2018). The main
aim of this is to ensure that there is exchange of ideas in a bid
to make the company carry out its activities in a unique manner.
The target audience should also have different perspectives of
certain things. It is true that people are different, and they have
different thoughts. In the same context, it is true that they have
different thoughts and beliefs, and this will help them in their
work. Other characteristics that they should behave ethically.
This means that they should always have ethical considerations
and they should have a good conduct.
The intended message that needs to be delivered is on the
activities in which the employees must take part in for them to
ensure that they deliver goods timely, they produce good quality
products, the products are cost effective and they are efficient.
They have also to communicate and get to know how they can
help improve customer satisfaction (Bim, 2011). That message
holds pertinence for the intended audience since it helps them
know what they have to do in a bid to ensure that the
organization’s goals are reached. The message matters for the
target audience since it acts as a guide on how they should carry
out their activities. The message may have the guidance and
immediate action that must be taken by the employees or team

member to meet the organizational goals. It is also in the best
interest of the company to make the right decision by getting
the right messages in right time.
Technical communication will be successful in delivering the
intended message. It is evident that technical communication
acts as a way of conveying information to other people. Some
people have been designated as technical communicators who
help in relaying information. They may also put the data they
capture into paper and they may digitally store text, audio and
video (Bim, 2011).Technical communication will help in laying
down the necessary information for it to reach the target
audience. This is because it helps make the information to be
more reliable and it helps more information to reach many
people over a short period. This could be told by the way people
are attending to their daily activities and how they are
responsive to issues.
There are key steps for this framework. They include; first
targeting the audience who are going to be communicated to.
The next step involves choosing the right communication
technique for communicating to the people. The other step
involves knowing the pros and cons of each of the
communication technique and deciding on the one that is more
accurate. It is also evident that there are various ways of
knowing whether a communication strategy is accurate or not.
So here we have learned that we will make sure to resolve the
problem of poor communication between the employees and the
team member for the betterment of organizational goals. The
communication of intend messages between our audience is the
success of telecommunication technology.
References

1) Shampa, Bim (2011) “The New Roles in Technical
Communication.” Accessed at:
https://msu.edu/~bhatta30/wra/exams/Article.pdf
2) Team, C (2018). “Five Collaboration Techniques to Improve
Team Performance.” Retrieved from:
https://www.clarizen.com/collaboration-techniques-improve-
performance/
IT 520 Final Project Guidelines and Rubric
Overview
The final project for this course is the creation of a
communication framework and training plan.
As businesses incorporate more and more technology into daily
operations, information technology (IT) professionals are tasked
with not only solving technology
problems and providing excellent technical services, but
communicating effectively to a wide variety of audiences. The
purpose of communication is to
perpetuate brilliant ideas, bring change, and solve problems in
any discipline, but within the realm of IT, it takes on a
particular twist. Your final project for this
course concerns critiquing and adapting existing technical
communications to ensure necessary information is successfully
delivered to target audiences, while
developing a framework from which IT professionals can
approach technical communications to a variety of audiences.
Throughout the final project, you will be utilizing the case
study (BOLDFlash: Cross-Functional Challenges in the Mobile
Division) and the artifact documents

(located in the Assignments folder) for all milestones related to
the final project.
The project is divided into three milestones, which will be
submitted at various points throughout the course to scaffold
learning and ensure quality final
submissions. These milestones will be submitted in Modules
Two, Four, and Seven. The final submission will occur in
Module Nine.
This assessment will assess your mastery with respect to the
following course outcomes:
-520-01: Integrate effective collaboration and
communication strategies into technical enterprise solutions and
communications plans
-520-02: Establish conceptual frameworks for planning and
specific guidelines for communicating technical information to
multiple stakeholders
-520-03: Evaluate existing technical communications for
the extent to which they effectively communicate necessary
information to end users
-520-04: Adapt technical communications to successfully
meet the needs of various target audiences
Scenario
When promoted to the new vice president of BOLDFlash’s
Mobile Division, specializing in high-tech storage components
for electronic devices, Roger Cahill
understood very clearly that his top priority was to get the
struggling division back on track. As he started in on the job, he

soon realized that problems with
technical communications were a major cause of the division’s
other problems. Rapid sales growth, reorganization of the
division itself, the vast number of
products, and the fast pace of new product development had all
increased the challenges of effective communication between
division teams and with
suppliers, partners, and customers.
As the just-hired director of technical communications for the
Mobile Division, you must analyze the current state of technical
communications within the
company. In your first days on the job, you have learned that
there are no formatting requirements or templates for internal
product documentation or
customer materials, that individual techs often develop such
materials without any structure or guidance, and that the
Technical Support team has received
several hundred complaints about the complexity and, at times,
inaccuracy of the instructions that accompany products.
What is more, various departments within the division have
cited difficulties in understanding the products and services
BOLDFlash’s Mobile Division has to offer
because of the extreme technical nature of the various products.
As one example, a project was conducted earlier in the year to
prepare a response to an RFP
(Request for Proposal) from the U.S. Navy for secure disk
drives. Such contract responses require clear communication of
technical aspects in a business context,
yet upper management has had difficulty navigating the design
specification documents and technical blueprints that the R&D
group has prepared.

Cahill has tasked you with developing training on technical
communication for the division’s management team and with
creating a cohesive plan for developing
technical documents and communications that will benefit the
company in the long run.
Prompt
Based on the case study (BOLDFlash: Cross-Functional
Challenges in the Mobile Division), the three artifact documents
(internal business processes, product
documentation, or technical service communication), and the
above scenario, you must construct a plan of action for tackling
the various areas of technical
communications needs. You will also need to pick an area of
focus (the internal business processes, product documentation,
or technical service communication)
to begin adapting the technical communications that already
exist and are not meeting audience needs. To this end, you will
produce a critique of an existing
technical communication, including your methods for adapting
the communication and your reasoning for the change. This will
act as the basis for the technical
communication training that you will develop for BOLDFlash’s
Mobile Division management team. The most important piece,
perhaps, is the inclusion of a
framework and guidelines for creating effective technical
communication.
Specifically the following critical elements must be addressed:
I. Background and Area of Focus: Analyze the communication
environment that exists within BOLDFlash. What are the
particular areas of concern, and

which area do you feel should be your focus to start?
Specifically, which area (internal business processes, product
documentation, or technical service
communication) do you feel is the most important to fix first?
Why? Provide your reasoning. [IT-520-01]
II. Framework for Planning and Communicating With
Stakeholders:
a) Key Stakeholders: Discuss your area of focus. Who are the
key stakeholders involved in this particular area, why are they
involved, and to what
extent will your framework for communication impact them?
[IT-520-02]
b) Established Practices: What established communication
practices would benefit your approach to communicating among
the stakeholders that
you have identified? Provide evidence to support your
conclusions. [IT-520-02]
c) Construct a framework for continued communication, both
technical and nontechnical, among the identified stakeholders.
This framework will
be the one to which the management team will refer for
interdepartmental and external communication with customers.
[IT-520-02]
III. Training Plan: How will you approach training the
management team and communicating the new guidelines to
existing employees?
a) What communication strategies will you incorporate and
why? How are these communication strategies appropriate for
those individuals to

whom your training is directed? Provide evidence to support
your conclusions. [IT-520-01]
b) What collaboration strategies will you incorporate?
Determine the collaborative structure and strategies that will
help the managers and
directors throughout and after their training experiences. Why
are these appropriate? Who will be collaborating? Provide
evidence to support
your conclusions. [IT-520-01]
c) Training Method(s) (how you will share your training with
trainees and other stakeholders): Your method must be
appropriate for the audience
to which you want to communicate. Justify your choice(s) of
method with research. [IT-520-01]
IV. Specified Guidelines From Your Focus Area: Outline the
specific guidelines for creating successful technical
communications. Identify the key steps—for
example, who are the various audiences that need the
information? Remember that your guidelines need to be detailed
for your colleagues to follow,
clear for your colleagues to understand, and accurate to ensure
that the resulting communications are successful. [IT-520-02]
V. The Training: Select the methods for communication and
collaboration that best fit your area of focus, and implement
them in a training. Your training
can be a written deliverable or a video/audio recording. You

will select a specific technical communication artifact from the
ones provided that is related
to your area of focus to use in the training, and you will apply
your guidelines to the audience identification, critique,
adaptation, and explanation.
a) Who is the target audience of the communication? From the
case study and artifacts provided, what characteristics can you
identify about your
target audience, such as their perspectives, backgrounds, and
organizational agenda? [IT-520-03]
b) What is the intended message that needs to be delivered?
What pertinence does that message hold for the intended
audience? In other words,
why does the message matter for the target audience? [IT-520-
03]
c) To what extent was the technical communication successful
in delivering the intended message? Did the necessary
information get through to
the target audience? Why or why not? [IT-520-03]
VI. Adaptation Example
a) Adapt the technical communication artifact to more
successfully meet the needs of the target audience that was
identified. Be sure to apply the
guidelines that you established. [IT-520-04]
b) Explain what you did to adapt the communication and the
reasoning for your changes. This will serve as the explanation
to the management
team so that they understand the greater context of the
adaptation. Be sure to explain how the guidelines you have

established were applied.
[IT-520-04]
c) Now consider an alternative audience that might receive the
technical communication, and analyze their dispositions and
needs for
communication. Adapt the communication to this new audience
and explain your steps to your team. How successful will this
adaptation be in
delivering the intended message to your new audience? [IT-520-
04]
Milestones
Milestone One: Area of Focus and Framework
In Module Two, you will submit a written report that analyzes
the communication environment that exists within BOLDFlash
and discusses the particular areas of
concern. This milestone will be graded using the Milestone One
Rubric.
Milestone Two: Training Plan and Area of Focus Guidelines
In Module Four, you will submit a written report in which you
discuss how you will approach training the BOLDFlash
management team and communicating the
new guidelines to existing employees. This milestone will be
graded using the Milestone Two Rubric.
Milestone Three: Training
In Module Seven, you will submit a two-part document. In the
first part, you will submit a written report in which you select
the methods for communication and

collaboration that best fit your area of focus and implement
them as a training tool for the BOLDFlash management team. In
the second part, you will submit
either a written report or a training video (or both) in which you
exemplify the training by taking an existing communication to
your area of focus and adapting
the technical communication artifact to more successfully meet
the needs of the target audience that was identified. This
milestone will be graded using the
Milestone Three Rubric.
Final Submission: Communication Framework and Training
Plan
In Module Nine, you will submit a communication framework
and training plan (which includes any optional training videos
submitted in Milestone Three). Your
final submission should be a complete, polished artifact
containing all of the critical elements of the final product. It
should reflect the incorporation of feedback
gained throughout the course. Your final submission will be
graded using the Final Product Rubric.
Deliverables
Milestone Deliverables Module Due Grading
1 Area of Focus and Framework Two Graded separately;
Milestone One Rubric
2 Training Plan and Area of Focus
Guidelines
Four Graded separately; Milestone Two Rubric

3 Training Seven Graded separately; Milestone Three Rubric
Final Submission: Communication
Framework and Training Plan
Nine Graded separately; Final Product Rubric
Final Product Rubric
Guidelines for Submission: Written components of the project
must follow these formatting guidelines: double spacing, 12-
point Times New Roman font, one-
inch margins, and length of 15 to 20 pages.
Critical Elements Exemplary (100%) Proficient (90%) Needs
Improvement (70%) Not Evident (0%) Value
Background and Area
of Focus
[IT-520-01]
Meets “Proficient” criteria, and
reasoning is qualified with
relevant and reputable sources
Analyzes the communication
environment within the context
of the scenario to identify and
justify an area of focus with

logical reasoning
Analyzes the communication
environment to identify and
justify an area of focus, but
analysis lacks detail or the area
of focus is not justified with
logical reasoning
Does not analyze the
communication environment
scenario to identify and justify
an area of focus
5.75
Key Stakeholders
[IT-520-02]
assessment is exceptionally
detailed, but without
superfluous detail that might
detract from the determination
of impact
Accurately assesses the extent
to which key stakeholders in
the area of focus will be
impacted by the
communication framework
Assesses the extent to which
certain stakeholders will be
impacted by the
communication framework, but

assessment is not accurate, or
the stakeholders identified are
not the key stakeholders
Does not assess the extent to
which certain stakeholders will
be impacted by the
communication framework
5.75
Established Practices
[IT-520-02]
reasoning and support are
exceptionally strong in terms of
relevance, validity, and
reputability
Accurately determines
established communication
strategies with reasoning and
support as to why they are
appropriate for those
stakeholders identified in
section II.a
Determines established
communication strategies with
reasoning and support as to
why they may be helpful, but
not as to why they are
appropriate for those
stakeholders identified in
section II.a

Does not determine
established communication
strategies with reasoning and
support as to why they may be
helpful
5.75
Framework for
Communication
[IT-520-02]
framework is particularly well
crafted and possibly serviceable
Constructs a framework for
continued communication for
the area of focus that covers
both technical and
nontechnical communication
strategies and that will logically
perpetuate successful
communication between the
technology team and
stakeholders
Constructs a framework for
continued communication for
the area of focus that covers
both technical and
nontechnical communication
strategies, but the framework
will not logically perpetuate

successful communication
between the technology team
and stakeholders, or the
framework does not cover both
technical and nontechnical
communication
Does not construct a
framework for continued
communication for the area of
focus
5.75
Training Plan:
Communication
[IT-520-01]
determinations are particularly
well supported with reputable
and reliable sources
Determines relevant and
proven communication
strategies for use in training the
management team, supported
with valid research
Determines communication
strategies for use in training the
management team, but they

are not all relevant or not
proven with valid research
Does not determine
communication strategies for
use in training the
management team
5.75
Training Plan:
Collaboration
[IT-520-01]
determinations are particularly
well supported with reputable
and reliable sources
Determines collaborative
structure and strategies that
will logically facilitate successful
training and communication
experiences for the
management team
Determines collaborative
structure and strategies for
training and communication
experiences for the
management team, but not all
of the strategies are likely to
facilitate success, or the
structure will not be beneficial
given the context of the

training
Does not determine
collaborative structure and
strategies for training, and/or
communication experiences
5.75
Training Plan: Training
Method(s)
[IT-520-01]
training method is exceptionally
well catered to the audiences
and has the potential for
success because of the
method(s) used, or the
justification is exceptionally
well supported with scholarly
research and examples of
proven success
Selects an appropriate training
method(s) and justifies with
relevant research
Selects a training method(s)
and justifies with research;
however, training method is not
appropriate for the intended
audiences or justification is not
based in relevant research
Does not select and justify a

training method
5.75
Specified Guidelines
[IT-520-02]
Meets “Proficient” criteria and
is replicable, realistic, and
valuable for use in the
professional world
Outlines detailed, clear, and
accurate guidelines for creating
successful technical
communications within the
focus area
Outlines guidelines for creating
technical communications
within the focus area, but
guidelines are not detailed,
clear, and/or accurate
Does not outline guidelines for
technical communications
within the focus area
5.75
The Training: Target
Audience
[IT-520-03]

particular details articulated are
highly relevant for the basis of
altering the existing
communication
Accurately analyzes the target
audience of the selected
communication with detail
regarding perspectives,
technical needs, and
backgrounds of that audience
Analyzes the target audience of
the selected communication,
but lacks detail regarding
perspectives, technical needs,
or backgrounds of that
audience, or there are gaps in
accuracy
Does not analyze the target
audience of the selected
communication
7.67
The Training: Message
[IT-520-03]
determination of importance is
specified as to what the key
necessary information is

Accurately determines the
importance of the intended
message for the target
audience and is complete with
detail
Determines the importance of
the intended message for the
target audience, but lacks detail
that may impact accuracy of
determination
Does not determine the
importance of the intended
message for the target
audience
7.67
The Training: Critique
[IT-520-03]
the reasoning provided is
contextualized with examples
and metaphors for improved
clarity
Accurately assesses the extent
to which existing
communication was successful
in delivering the intended
message, with detailed
explanation as to the reasoning

Assesses the extent to which
existing communication was
successful in delivering the
intended message with
explanation as to the
reasoning, but assessment is
not accurate or explanation
lacks necessary detail
Does not assess the extent to
which existing communication
was successful in delivering
the intended message or
include an explanation
7.67
Adaptation Examples:
New Communication
Artifact
[IT-520-04]
adaptation is exceptionally well
catered to the audience
Successfully adapts the
communication artifact to meet
the needs of the intended
audience, and guidelines are
clearly applied to the
adaptation
Adapts the communication
artifact to better meet the

needs of the intended
audience, but is not entirely
successful or does not clearly
apply the established guidelines
Does not adapt the
communication artifact to
better meet the needs of
target audience
7.67
Explanation
[IT-520-04]
articulation is serviceable as a
real-life training exercise for
technical writing
Accurately and clearly
articulates the process behind
the adaptation and how the
guidelines were applied for
training purposes
Articulates the process behind
the adaptation and how the
guidelines were applied, but
with gaps in detail, clarity, or
accuracy
Does not articulate the
process behind the adaptation
or how the guidelines were

applied
7
Alternative
Adaptation
[IT-520-04]
replication serves as a clear
example for training purposes
or how the guidelines can be
used in different contexts
Replicates the adaptation
exercise successfully by
considering an alternative
audience and applying the
guidelines to create a
communication that
successfully communicates the
message
Replicates the adaptation
process by considering an
alternative audience and
applying the guidelines, but is
not completely successful in
process or guidelines are not
applied appropriately
Does not replicate the
adaptation process with an
alternative audience

8.65
Articulation of
Response
Submission is free of errors
related to citations, grammar,
spelling, syntax, and
organization and is presented in
a professional and easy-to-read
format
Submission has no major errors
spelling, syntax, or organization
Submission has major errors
spelling, syntax, or organization
that negatively impact
readability and articulation of
main ideas
Submission has critical errors
spelling, syntax, or
organization that prevent
understanding of ideas
7.67
Earned Total 100%

4-2 Revised.docxby Chaston CarterSubmission dat e 29- .docx

4-2 Revised.docxby Chaston CarterSubmission dat e 29- .docx

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