Slideshow describing EDGE application

1. Casino Technology Unleashed

2. Built by a team of like-minded technology
professionals, our mission is to build powerful
software solutions that are easy to use and
provide a tangible return to our customers.
Our company names, “Volante” - the Spanish
word for Flywheel – and “Metavallo” - the Greek
word for Adapt - were chosen because they
encompass corner stones of our business
methodology.
Our companies are geared toward the vision of
continuous, concentrated effort to build
momentum. We work hand in hand with our
customers to achieve continual innovation and
evolution. We ensure that our products align with
the initiatives and direction that produce results
for our end users.
ABOUT US
Page 2

3. The Engine is the customizable platform that all of our
products are built off of. The solution was designed to
be robust, scalable and customizable. It was written
in .NET 4.5 utilizing Windows Communication
Foundation and a SQL backend.
We have implemented a Service Oriented
Architecture, allowing for controlled expansion of
services and features, while optimizing the speed and
lowering the overhead required for intense system
requests.
THE ENGINE
.Net
4.5 Windows Communication Foundation
SQL
Database SOA Process Automation
Authorization Customized Reporting Notifications
Forms
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4. EDGE is a web based software solution that allows your
organization to create transperancy, consistency and
accountability. EDGE allows you to electronically track,
organize and manage your related evaluations, scores
and corrective actions.
Utilizing a responsive design, the system is accessible
via supported browser(s) on both PC and Smart Device
based systems.
Tracking & Information Capabilities:
– Role Based Dashboard
– Scalable Reporting Capability
– Electronic EDGE Assessment
– Customized Behavioral Weighting
– Automated Progressive Corrective Action
– Secret Shopper Capacity
– Full Admin Module for Self Administration of Program
Exceptional Delivery of the
Guest Experience
Page 4
EDGE -

5. Page 5
EDGE - Dashboard
Actual Screenshot
Get an overview of key data, easily identify trends and
utilize internal vs. external evaluations to establish a
more effective service environment.
- Gap Report – View average score information for
internal evaluations vs external evaluations.
- Assessment Type – View percentage breakdown of
internal vs external evaluations.
- Dept. Pace – View the number of evaluations
conducted by a department during the week.
- Score by Scale – View the average score by
assessment scale to find out where you are
excelling and where you need help.
- Evaluations Grid – Track and search all evaluations
in the system.
- Corrective Actions – Track and view all EDGE
related corrective actions generated by the system.

6. Page 6
EDGE – Dashboard (Continued)
Actual Screenshot

7. - Access the evaluation from any smart device or
browser.
- Evaluations can be initiated by internal users or
secret shoppers.
- Receive system notification of Secret Shopper
Evaluations in real time
- Coaching and resistance notes are included to aid
in the coaching process
Page 7
EDGE Evaluation
Actual Screenshot

8. If having a Positive/Energetic
Attitude and Friendly Farewell
evoke a heightened positive
response from your client
base, simply customize the
a n s w e r s c a l e i n t h e
Administration Module and
you are ready for results.
- The EDGE system will
allow you to work with your
EDGE facilitator and
weight the answers to
questions based on your
goals and needs.
Page 8
Question Weighting
Actual Screenshot

9. Configure the system to generate
EDGE related corrective actions
based on customized metrics.
• The corrective action will be
generated automatically upon
submission of a sub par
evaluation.
- View previous evaluation scores
and corrective actions without
leaving the form.
- Reinforce consistent coaching
techniques
- Corrective Actions are tracked
and notice of receipt can be
confirmed electronically by
employees.
Page 9
Corrective Actions
Actual Screenshot

10. Access the Data Tables to view:
• Detailed performance by
Company, Property, Department,
Supervisor, Team Member.
- Specific observations and
coachings including all notes.
- Pertinent information for
performance appraisals.
- Key Property and Department
measurable objectives.
- Who your top performers are
and who is going through the
motions.
Page 10
Full Data Table Access
Actual Screenshot

11. Because EDGE is a web based
system. You have the capacity to
allow users to access the system
without having a device on your
network. If a user has the correct
URL and an active user account,
they can complete the evaluation
from home or on a smart device.
- Create multiple secret shopper
accounts and provide only the
ability to enter an evaluation.
- Internal / external employees
have the ability to enter external
evaluations. This is dependent
on the users permissions.
- With direct access into the EDGE
s y s t e m S e c r e t S h o p p e r
evaluations are available to be
presented in real time.
Page 11
Secret Shoppers
Actual Screenshot

12. The Admin Module in EDGE
allows you to manage your
own deployment. System
Admins can:
- Create / Manager Users
- Create / Manager Depts.
- Configure System Emails
- D e f i n e k e y s y s t e m
properties.
Page 12
Administration
Actual Screenshot

13. The EDGE System accommodates specific company needs either to be used
with the overall EDGE Program or as an overlay to optimize your current service
program. Have the ability to modify the EDGE system components or customize
the system completely.
- Use the five EDGE service behaviors or your own existing behaviors
- Utilize the corrective action module to manage service standards or expand
to a module which tracks all corrective actions
- Single property or multiple property deployment
- If you need it we can customize it
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Tractability and Customization
Actual Screenshot

14. EDGE streamlines the collection and dissemination of key customer service data. The
result is to provide a positive impact to revenue through improved customer service and
ensure that data is readily available and powerful.
RETURN ON INVESTMENT
Page 14
LABOR COSTS
A typical employee
spends 30% of his/
her time looking for
information in filing
cabinets, hard
drives, documents
and email.
ACCESSIBILITY
Save employee
time and effort by
providing key
program
information from
multiple devices.
LOST FILES
U.S. Managers
spend an average
of 4 weeks a year
searching for or
waiting on misfiled,
mislabeled,
untracked or "lost"
paper.
EFFECTIVE
SERVICE
MANAGEMNT
Companies who
create customer
satisfaction by
adding service
value see 56%
higher customer
loyalty.

15. CONTACT US
Frank Oppenheim
CEO
Metavallo, LLC
franko@metavallo.com
314-603-8151
www.metavallo.com
Lou Rosa
CFO
Metavallo, LLC
lour@metavallo.com
636-627-7179