Considerations when looking at UC as a Service deployment. Understanding some of the key elements and basic models.

1. Cloud
OnPremise
Hybrid
UC Considerations for Cloud
Presented at Conferences & Expos Todd Landry  Chicago
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2. Cloud
OnPremise
Hybrid
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3. NEC Confidential

4. Cloud = Everything-as-a-Service?
Software-as-a-Service
Infrastructure-as-a-Service
Platform-as-a-Service
Storage-as-a-Service
Desktop-as-a-Service
Security-as-a-Service
Data-as-a-Service
UC-as-a-Service
Test-as-a-Service
API-as-a-Service
IT-as-a-Service
...
Maybe even IIT-as-a-Service?
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5. …Services Using Services to Offer Services!
Cloud Clients
Infrastructure Platform Applications
Web browser, Mobile App, Think Client
SaaS
CRM, Email. Gaming, Virtual Desktop, …
PaaS
Execution runtime, DB, Web Servers,…
IaaS
Virtual machines, Servers, Storage, …
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6. The Cloud: From On-Premises to Service
Infrastructure
Platform
Software
as-a-Service
as-a-Service
as-a-Service
Applications
Applications
Applications
Applications
Runtimes
Runtimes
Runtimes
Runtimes
Security
Security
Security
Security
Databases
Databases
Databases
Databases
Virtualization
Virtualization
Virtualization
Virtualization
Servers
Servers
Servers
Servers
Storage
Storage
Storage
Storage
Networking
Networking
Networking
Networking
On-Premises
Managed
by You
Managed
by Supplier
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(Source: Microsoft)

7. The Cloud: UC and Slightly Different Issues to Consider
On-Premises
Infrastructure
Platform
Software
as-a-Service
as-a-Service
as-a-Service
UC&C Software
UC&C Software
UC&C Software
UC&C Software
Operating Platform
Operating Platform
Operating Platform
Operating Platform
PSTN / Trunks
Network / Security
Network / Security
PSTN / Trunks
Gateways
PSTN / Trunks
PSTN / Trunks
Gateways
Network / Security
Gateways
Gateways
POE Switches
POE Switches
POE Switches
Phones
Phones
Phones
Desktop/Mobile Clients
Desktop/Mobile Clients
Desktop/Mobile Clients
Managed
by You
Managed
by Supplier
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8. UNIVERGE 3C: Designed for Cloud or On-Premises Delivery
On-Premises
Infrastructure
Platform
Software
as-a-Service
as-a-Service
as-a-Service
UNIVERGE 3C LSC
UNIVERGE 3C LSC
UNIVERGE 3C LSC
UNIVERGE 3C LSC
Operating Platform
Operating Platform
Operating Platform
Operating Platform
PSTN / Trunks
Network / Security
Network / Security
PSTN / Trunks
Certified MG (Gateways)
PSTN / Trunks
PSTN / Trunks
Certified MG (Gateways)
Network / Security
Certified MG (Gateways)
Certified MG (Gateways)
Network / Security
POE Switches
POE Switches
POE Switches
POE Switches
Certified EI (Phones)
Certified EI (Phones)
Certified EI (Phones)
Certified EI (Phones)
NEC Desktop/Mobile
NEC Desktop/Mobile
NEC Desktop/Mobile
NEC Desktop/Mobile
Deployed
On-Premises
Deployed in
Cloud DC
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9. Thinking Hybrid UC Deployments…
•
•
•
•
•
•
Think of it as: Multiple Data Centers
Disaster Recovery - Automated Replication
Servicing Smaller Offices / Roaming Users
Economize on DC Costs
Regional Coverage
Load Balancing
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10. Thinking Hybrid UC: Concerns About Security & QoS
e.g. Amazon DirectConnect
Dedicated connection from your
data center to AWS.
•
•
•
•
•
•
Private Network
Consistent Performance
Elastic
Optimized BW Costs
Multiple Providers (Partners)
Global
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11. Asynchronous
Net-Effect: The Changing Unified Platforms Life-Cycle
Activity Streams
Tweets
Real-time
eMail
TDM
Voice
SMS
IP
PBX
Phone Calls
TDM Switches
Baby Boomers
IM
IP Audio
Conference
Presence
Doc Sharing
Federation
Video-message Message Posts
Web Conference
Tasks/Projects
Micro-Blogs
Projects/Tasks
Real-time media
IP
Video
Unified Communications
IP Appliances
Follows
UC Software
Gen X
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Unified Communities
Community SW Platforms
Millennials

12. UC Deployment Decision: More than just DC or Cloud
Business
Governance
and Policies
Asset
Management
Data Center
or Cloud
Agility
Multi-device
Support
Security
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13. Selecting UC Fit for your IT Strategy & Deployment Planning
Technology
Applications
Solutions
Software
Centric
Flexible core software engines and blend
of application software that can be
deployed anywhere.
User
Centric
Business user experience focus. Deliver
rich collaboration from anywhere. It
should allow for tailoring to your business.
Services
Centric
Services-oriented, enabling more
integrated experiences,customization that
aligns with your business needs.
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14. Reliability in a UCaaS Cloud Structure
PSTN Connectivity
DC Monitoring
Provisioning
Virtualization
Distributed DCs
Distributed UC SW
Reliable Connectivity
Multiple Sites
Multiple Clients
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Source: NEC UNIVERGE Cloud Services

15. Web-centric, Service-oriented Software Architecture
Collaboration
UC Clients
Receptionists
Mobility Clients
Customer Agents
Vertical Apps
User centric clients provide secure access from virtually anywhere
User Based Services
Web Services
Unified
Communications
& Collaboration
SIP Support
Application Services
Contact Center /
Agent Services
Virtualization Support
IT Infrastructure Support
Presence Services
Vertical &
Enhancement
Applications
Media Support
A wide array of connection options allow you to tailor to your
organizational needs
PBX’s
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IP Phones
Reference: NEC UNIVERGE 3C Architecture
Soft phones
Mobile Devices
Room based video
SIP Carriers

16. Example of UCaaS Packaging Flexibility
Package Add-ons
UC Premium
• Voice Mail
• Unified Messaging
• UC Fax
• Call Recording
• Additional Devices
UC Standard
•
All UC Standard Features
UC Standard
Unified Messaging
•
•
•
Feature-rich UC voicemail:
Web-based & TUI control
E-mail delivery
Mobility
• UC Mobile Client
• Softphone
Media Options
• Video Conferencing
• IP Phones
• Softphones
• Recording
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Enhancements
UC Basic
• UC Basic Features
Desktop Application
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•
•
•
•
IM/Chat
Presence
Call Control
User Profiles
Device Management
Voice
• Choice of phones
• 200+ PBX Features
Including:
• E911
• Call Waiting
• Caller ID
• Call Transfer
• Call Forward
Voicemail
Support
IP Phone
•
•
•
•
•
Basic
•
Technical Support 24x7
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Queuing Group
Contact Center
FMC/Dual Mode
Packaged Long Distance
MPLS
System Offerings
•
•
•
•
Internet (Site)
Disaster Recovery
Redundant Gateway
Managed Services
Source: NEC UNIVERGE Cloud Services

17. Flexible Choices in Media Devices
Conferencing
Hospitality
Polycom Desktop and Video
NEC Desktop
NEC Wireless
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Mobile & BYOD Enhancement

18. Adaptable for Every Role in Your Business
▐ The same software adapts to the many needs within your business.
▐ More people will collaborate more often, with more people, more easily!
Document sharing
Video conferencing
Marketing
Co-browsing
File sharing
Sales
Workgroup Collaboration
Instant Messaging
Application sharing
Sales Presentations
Screen sharing
Emergency Notification
Webinars Remote control
Audio conferencing
Engineering
Support
Operations
Finance
Administration
An IT
software
investment
designed
to benefit
my entire
organization!
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I run my
Webinars
with it!

19. Looking Forward: How to Think When You Plan….
 Technology should be shaped by environments and by how people live
 Offices should be designed for “face time” and more “group oriented” spaces
 Offices will comprise more core teams operating around the globe
 Collaboration will need to happen incredibly fast and will always be available
 Adopt a more relaxed attitude to time – people are connected 24/7
 Think about how you will Empower Your Workforce
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20. 10 Key Considerations
1. Capacity Planning
6. Software Upgrades
o Licensing, Load Balancing, CPUs,
bandwidth, IP Phones
o Capabilities offered and alignment with your
business needs, roadmaps, power to negotiate
2. Cooling
7. Support Staff
o Order the air conditioning, and backups
- keep those servers cool!
3. Equipment
o Flexibility for Clients needed for your
business & planning to order, deploy,
and support.
4. Connectivity
o PSTN, IP, Internet Services
5. Disaster Recovery Plan
o Backup and restore methods and
facility replication process
o Staff requirements, especially in a highly
distributed environment
8. Capital vs OpEx Expense
o Finding the right balance to contribute to the
companies financial planning
9. Security
o Protection plan for facilities, network attacks,
encryption
10.Customization
o Access to open services and SDKs matched
with the need to integrate & customize for your
business needs?
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21. NEC Advertisement – UNIVERGE 3C [See our Live Demo]
• Software: Service-oriented, Distributed, Software Architecture
• Flexible: On-Premises, in the Cloud, or as Hybrid
• User-centric: Empowers your Workforce from Anywhere, Anytime.
• Web-oriented: Web-architecture technology and Rich Internet Applications
• Streamlined: Integrated topology is easy to administer
• Secure: Applies Enterprise Credentials, Certificates – Certified by JITC
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22. Thank You for Joining!
© NEC Corporation 2012
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