Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon. https://www.google.com/patents/US8160215?dq=US+8160215&hl=en&sa=X&ei=em9SVPWQNozc8AWG8ILwDg&ved=0CB0Q6AEwAA

1. US008160215B2
(12) United States Patent (10) Patent No.: US 8,160,215 B2
Or-Bach et a]. (45) Date of Patent: *Apr. 17, 2012
(54) SYSTEMS AND METHODS FOR VISUAL 6,104,790 A 8/2000 Narayanaswami
PRESENTATION AND SELECTION OF IVR 6,173,042 131* 1/2001 Wu_ ~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~ 379/8894
MENU 6,560,320 B1 5/2003 Palelov et al.
6,594,484 B1 7/2003 Hltchrngs, Jr.
6,763,091 B2 * 7/2004 Shimada .................. .. 379/8819
(76) InVenIOrSI Zvi or-Baeh, San Jose, CA (US); Tel 6,788,770 B1 * 9/2004 Cook et a1. ............. .. 379/10001
Lavlan, Sunnyvale, CA (US) (Continued)
( * ) Notice: Subject' to any disclaimer,~ the term of this FOREIGN PATENT DOCUMENTS
patent is extended or adjusted under 35
USC 154(1)) by 0 days‘ JP 2004274425 A 9/2004
C t' d
This patent is subject to a terminal dis- ( on lnue )
claimer.
OTHER PUBLICATIONS
(21) Appl. No.: 13/236,928 _ _ _
Damhurs, M., et al., “A Multrmodal Consumer Information Server
(22) Filed: sep_ 20, 2011 with IVR Menu,” 2nd IEEE Workshop on Interactive Voice Technol
ogy for TelecommunicationsApplications (IVTTA94), Kyoto, Japan,
(65) Prior Publication Data Sep. 25-27, 1994, pp. 73-76.
US 2012/0063574 A1 Mar. 15, 2012 (Continued)
Related US. Application Data
. . . . Primary Examiner * Gerald Gauthier
(63) Continuation of application No. 13/159,093, ?led on . _ .
Jun. 13, 2011, noW Pat. No. 8,054,952, which is a (s7a‘gogf’gtrgveghjlggz?vfarrf’rm *Venable LLP’ Mlchael A‘
continuation of application No. 12/879,318, ?led on ’ '
Sep. 10, 2010, noW Pat. No. 8,000,454.
57 ABSTRACT (51) Int. Cl. ( )
H 04M 11/06 (2006-01) Embodiments of the invention provide a system for enhanc
H04M1/64 (2006-01) ing user interaction With Interactive Voice Response (IVR)
(52) US. Cl. ............. .. 379/8818; 379/8804; 379/8817; destinations, the system comprising; a processor; and 21
379/8819; 379/8823; 379/100-01; 455/563; memory coupled to the processor, the memory comprising:
704/275; 715/763; 717/105; 717/109 data encoding a database, the database comprising a list of
(58) Field of Classi?cation Search ............. .. 379/ 88.04, telephone numbers associated With one or more destinations
379/8813, 88.16, 88.17, 88.18, 88.19, 88.23, implementing an IVR; instructions executable by the proces
379/100.01; 455/563; 704/275; 715/763; sor for automatically communicating With at least one user;
717/109, 105 and instructions executable by the processor to pull at least
See application ?le for complete search history. one menu from the database and display the menu to the at
least one user, Wherein the menu is associated With a tele
(56) References Cited phone number dialed by the at least one user, and Wherein the
menu comprises at least one icon.
U.S. PATENT DOCUMENTS
5,416,831 A 5/1995 CheWning, III et a1.
5,802,526 A * 9/1998 Fawcett et a1. ........... .. 379/8813 20 Claims, 32 Drawing Sheets
<——-> Gateway T116 108a
Destination
112
Device
(Telephone) 1051;
1m06 " —104 (CompZteeva /TVOIP)
/ 3 er 102a c "f $ 1080
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110

2. US 8,160,215 B2
Page 2
6,885,737
6,920,425
6,968,506
7,027,571
7,027,990
7,065,188
7,092,738
7,180,985
7,215,743
7,324,633
7,331,036
7,353,016
7,392,193
7,466,803
7,646,858
8,000,454
8,054,952
2004/0217986
2006/0239422
2007/0026852
2007/0243887
U.S. PATENT DOCUMENTS
4/2005
7/2005
11/2005
4/2006
4/2006
6/2006
8/2006
2/2007
5/2007
1/2008
2/2008
4/2008
6/2008
12/2008
1/2010
8/2011
11/2011
11/2004
10/2006
2/2007
10/2007
Gao et al.
Will et a1. ................... .. 704/275
Yacovone et al.
Cook ....................... .. 379/88.17
Sussman
Mei et al. ................. .. 379/88.23
Creamer et al. 455/563
Colson et al. .... .. . 379/88.16
Creamer et al. . 379/88.18
Gao et al. ......... .. . 379/88.18
Hambleton et a1. ........ .. 717/105
Roundtree et al.
Mault
Burg et a1.
Sala?a et al.
Or-Bach et a1. .......... .. 379/88.18
Or-Bach et a1. . 379/88.18
Hambleton et a1. ........ .. 345/763
Rinaldo et al.
Logan et a1.
Bandhole et al.
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2008/0098353 A1* 4/2008
2008/0226042 A1 9/2008
2009/0154666 A1* 6/2009
2009/0225788 A1 9/2009
Blankenhorn
Hambleton et al. ........ .. 717/ 109
Singh
Rios et a1. ................ .. 379/88.18
Kephart et al.
FOREIGN PATENT DOCUMENTS
WO WO-2008086320 A1 7/2008
OTHER PUBLICATIONS
Shah, S.A.A., et al., “Interactive Voice Response With Pattern Rec
ognition Based on Arti?cial Neural Network Approach,” Interna
tional Conference on Emerging Technologies, Nov. 12-13, 2007, pp.
249-252.
Trihandoyo, A., et al., “A real-time speech recognition architecture
for a multi-channel interactive voice response system,” International
Conference on Acoustics, Speech, and Signal Processing, vol. 4,
1995, pp. 2687-2690.
* cited by examiner

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