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Writing that sells
Creating content and evaluating ads
Elements of an ad
• Product category
• Ad execution
• Brand
• Message
What Will Your Business Stand For?
• In order to have a unique selling proposition (USP), you
can’t be known for everything.
• Choose what your business will stand for and what
you’ll be known for. By doing that, you’ll become known
for that unique quality and stand out from the crowd.
• So what will your business make a stand for? What will
you be known for? Or what makes your current
business unique?
How to Develop Your USP
• What products or services are you selling?
– Boxes and moving supplies.
• Who is your target audience?
– Local homeowners who are moving, and don't have a lot of time to look
for used boxes in order to pack.
• What does your business do well?
– We provide quick, responsive service while making the purchasing
process easy for our customers.
• What is your most important customer-focused business goal?
– Helping our customers get the moving supplies they need quickly,
easily, and affordably.
USP: Next Steps
Our example company that sells moving boxes
may identify the potential customer's problem
as not being able to easily locate the proper
containers when they are packing their
belongings and preparing to move.
Identify the Differentiators
• This step focuses on identifying what it is about your solution to
your customer's problem that is different, or better than, the
solution your competition offers. The value you identify here will be
one of the primary reasons why your customers will choose you
instead of a competitor.
• The potential differentiators of our moving supply company may be
that they offer sturdier boxes, less expensive boxes, complete
packing solutions, same-day delivery, or exceptional customer
service.
Make a Promise
• This step combines the most important elements of the previous
steps into a concise statement that embodies the value your
company has to offer. Keep in mind that your USP essentially
implies a promise, or a pledge, you are making to your customers.
• The moving supply company, for example, may create a USP that
says simply, "Sturdy Boxes in 24 Hours," aimed toward their
overwhelmed customers who are getting ready to move, and
quickly need boxes that won't collapse.
USP: The Words
• In a nutshell, developing your USP means:
• Appealing to the prospects pain
• Showing them how you’re the best person to
solve their pain
• Give them a reason to care
USP: The Words
• Only
• Fastest
• Best
• Largest
Or use offers like:
• Order by 2pm, delivery by 3pm
• Bottom-of-the-bottle guarantee
• 7,698 parts in stock
• Unlimited, on-site training
•  
•  
USP: The Words
Fluff doesn’t sell. Specifics do.
Don’t say:
• “Best customer service”
• “Lowest priced plans”
• “Largest selection in town”
Instead:
• Dedicated support specialist 24/7
• Plans start at $4/month
• 50,357 parts in stock
 
Negative space
A picture paints…
Minimal copy
All headline
Logo and call to action
All copy, no headline
Getting your attention
Keeping your attention
But does it work?
Billboard advertising
Interactive advertising
App-based advertising
Product placement
Your retirement income plan
What would happen to her if
something happened to you?
Auto insurance at lower rates
Turn your careful driving into money
What traditional ads look like
• Illustration 65 %
• Headline 10 %
• Copy 20 %
• Logo5%
How well do you know your customers?
So now this is the part that allows you to describe your
product or service in greater detail. This is known as
your copy block.
There is no question that you should be testing
headlines – seeing which ones work – and which don’t.
Don’t forget the call to action here.
How well do you know your
customers?
So now this is the part that allows you
to describe your product or service in
greater detail. This is known as your
copy block.
There is no question that you should be
testing headlines – seeing which ones
work – and which don’t.
Coupon box to
be added to the
side of the ad
when you want
to include a
discount,
promotion or
limited time
offer.
25% OFF
Don’t forget the call to action here.
How well do
you know
your
customers?
So now this is the
part that allows you
to describe your
product or service in
greater detail. This is
known as your copy
block.
Coupon box to be
added to the side
of the ad when
you want to
include a discount,
promotion or
limited time offer.
25% OFF
Don’t forget the call to action here.
There is no question
that you should be
testing headlines –
seeing which ones
work – and which
don’t.
How well do you know your customers?
So now this is the
part that allows you to
describe your product
or service in greater
detail. This is known as
your copy block.
Coupon box to be
added to the side of
the ad when you
want to include a
discount, promotion
or limited time offer.
25% OFF
Don’t forget the call to action here.
There is no
question that you
should be testing
headlines – seeing
which ones work –
and which don’t.
Serif
Sans Serif
Point size
Bold Italics
Tone of Voice
In the foothills of the Himalayas you will see slopes
covered with Indian Rose Damascene with an exquisite
smell. Here we found Pawan and his family who have
been growing and distilling roses for many generations
while also supporting local rose farmers.
Pawan knows the soil, he knows the plants, and the way
he tests their qualities is as natural as breathing.
He smells the roses, knows the precise moment to pick
them and use their petals for immediate distillation.
Audience
Express values
Since when is an accounting firm?
“bold, clear and positive”
Audience
Brand life vs. shelf life
“Marketing materials that are
meant to be long-term or short-
term and therefore, consumed
over different channels”
Guidelines for Brand Communication
Brand Essence
Mission, values, purpose
What makes the brand unique?
Guidelines for Brand Communication
Word Bank
Collection of suitable words
What types of words should you use?
Guidelines for Brand Communication
Company dictionary
Identify and define industry-specific jargon
Why you should opt for plain English
Guidelines for Brand Communication
Brand Hierarchy
House of brands? Branded house?
Unilever vs. Coca-Cola
How do the brands relate to each other?
How can they have same core values but
unique personality?
Guidelines for Brand Communication
Sample copy
Show clear examples of what works
and what doesn’t
“Kevin is rude but…”
Identifying Value proposition
• Accessibility “build a diversified investment portfolio”
• Newness “get the latest smart phone”
• Performance “More powerful, faster”
• Customization “A plan built for you”
• “get the job done” “Let us worry”
• Design “Stand out in a crowd”
• Status “A special sense of belonging”
• Price “No frills”
• Cost reduction “Turnkey solution”
• Risk reduction “Guarantee”
• Usability “Download right from your phone…”
Pro Roofing Contractors
You found Toronto’s most dedicated roofers.
A leaking roof can create a lot of damage very fast.
You cannot afford that. We are here to provide you
with professional work, expert advice and the best
value for the money. Pro Roofing has helped
hundreds of homeowners in Toronto and Greater
Toronto Area get and maintain beautiful roofs. Take
a look at the types of roofs we install for our clients.
How many of these headlines are questions?
• ask a question – “Do you have…?”
• excite curiosity - “How to …”
• issue a challenge – “Can you get…”
Set clear goals - Objectives and bottom line
 Specification of a product or a service so that it is
understood by the right target audience
 Promotion of a product or a service so that the
appropriate target audience makes an order
 Creation of interest and demand on the shopper’s
side
 Building awareness of products and services
 Building the right company and brand image
Luxury, performance or safety?
• Enjoy bold, spirited styling with an air of sleek
confidence
• Raw power is unleashed precisely through a
short-throw, 6-speed manual…
• Preventative safety features like Dynamic
Stability and Traction Control (DSTC) help you,
the driver, avoid accidents by evading them
Key message (s)
What is the one thing I want my audience to know?
Concise: avoid jargon and acronyms
Active: make every sentence active
Positive: talk about what you can do, not what you can't
Short: one memorable sentence, 10-15 seconds to say.
Specific: address a particular challenge and audience
What Are Buyer
Personas?
Buyer personas are fictional representations of your ideal customers.
They are based on real data about customer demographics and
online behavior, along with educated speculation about their
personal histories, motivations, and concerns.
?
How Are Buyer
Personas Created?
Buyer personas are created through research, surveys, and interviews of
your target audience. That includes a mix of customers – both “good”
and “bad” -- prospects, and those outside of your contact database who
might align with your target audience. You’ll collect data that is both
qualitative and quantitative to paint a picture of who your ideal customer
is, what they value, and how your solution fits into their daily lives.
?
How Do You
Socialize A
Buyer Persona?
So you’ve done the research and conducted all the interviews …
you’ve finally figured out who your buyer persona is. Congratulations!
But how do you communicate that new understanding of your target
customer with your entire organization? After all, if your sales and
marketing teams don’t understand who they’re speaking to, it’s hard
to craft a message that really resonates.
?
This is Susan
BACKGROUND:
•Head of Human Resources
•Worked at the same company for 10 years;
worked her way up from HR Associate
•Married with 2 children (10 and 8)
DEMOGRAPHICS:
•Skews female
•Age 30-45
•Dual HH Income: $140,000
•Suburban
IDENTIFIERS:
•Calm demeanor
•Probably has an assistant screening calls
•Asks to receive collateral mailed/printed
Susan
GOALS:
•Keep employees happy and
turnover low
•Support legal and finance teams
CHALLENGES:
•Getting everything done with a
small staff
•Rolling out changes to the entire
company
HOW WE HELP:
•Make it easy to manage all
employee data in one place
•Integrate with legal and finance
teams’ systems
Susan
REAL QUOTES:
•“It’s been difficult getting company-wide
adoption of new technologies in the past.”
•“I don’t have time to train new
employees on a million different
databases and platforms.”
•“I’ve had to deal with so many painful
integrations with other departments’
databases and software.”
COMMON OBJECTIONS:
•I’m worried I’ll lose data transitioning to
a new system.
•I don’t want to have to train the entire
company on how to use a new system.
How Exactly do we Evaluate Ads?
Keeping in mind that creativity is purely
subjective, there are some objective
measurements that can help predict a creative
concept’s effectiveness.
Follow these six simple guidelines to know if
you’ve got a winner:
How Exactly do we Evaluate Ads?
1. Will it grab attention?
The first order of business for any creative
concept is to attract the attention of the
reader (or viewer) and compel them to spend
a few moments with your message. It helps if
it’s original, and different from the other
messages around it. It helps if it’s clever or
emotional and engages the mind.
Attention Grabbing
McDonalds Austria
How Exactly do we Evaluate Ads?
2. Is it directed at the target?
Remember, you are not the target. Your
potential buyer is the only one you need to
think about. Does the concept resonate with
the things the customer cares about and
needs?
Targeted
Targeted
Targeted
How Exactly do we Evaluate Ads?
3. Is the concept on strategy?
All advertising should be based on a sound
marketing strategy. You should know what
you’re trying to do, who you’re talking to, and
what core message holds the best promise for
success.
On Strategy
“ Dear Young People”
https://www.youtube.com/watch?
v=t0e9guhV35o
How Exactly do we Evaluate Ads?
4. Is it benefit oriented?
Is the creative built around what problem it
can solve for the customer, or what advantage
it can give them? Beware concepts that just
tout a feature, without interpreting how that
feature represents a benefit for the reader.
Benefits Oriented
• https://www.adsoftheworld.com/media/film/first
How Exactly do we Evaluate Ads?
5. Does it support the brand? Does it create
awareness?
Most companies have an identity in the
marketplace, contributing to a consistent
image and perception among customers. Does
the concept support the brand? Does it fit
within the framework of the corporate
personality? It doesn’t have to look exactly
like everything else, but it should be
compatible.
Brand Awareness
How Exactly do we Evaluate Ads?
6. Is there a call to action?
Does the ad or concept ultimately
communicate what you want the reader to
do? Are you asking for the sale? Are you
asking for people to look at your company in a
different way? What is the action or attitude
shift you want to take place, and is the
creative moving the reader towards that
action?
Call to Action
Call to Action
The 20 most important copy tips
1. Demonstrate knowledge
2. Use short sentences
3. Do not overwhelm
4. Run from pompous words
5. Educate
6. Use a great headline
7. Strike a nerve
The 20 most important copy tips
8. Know your audience
9. Focus on benefits
10.Magnetize
11.Make an impact
12.Be client-centred
13.Show your image
14.Bring out your personality
The 20 most important copy tips
15.Know how the message translates
16.Be organized
17.Be consistent
18.Proofread
19.Test your copy
20.Edit and then edit some more
• https://www.adsoftheworld.com/taxonomy/brand

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Copywriting Weeks 4 and 5 Fall 2018

  • 1. Writing that sells Creating content and evaluating ads
  • 2. Elements of an ad • Product category • Ad execution • Brand • Message
  • 3. What Will Your Business Stand For? • In order to have a unique selling proposition (USP), you can’t be known for everything. • Choose what your business will stand for and what you’ll be known for. By doing that, you’ll become known for that unique quality and stand out from the crowd. • So what will your business make a stand for? What will you be known for? Or what makes your current business unique?
  • 4. How to Develop Your USP • What products or services are you selling? – Boxes and moving supplies. • Who is your target audience? – Local homeowners who are moving, and don't have a lot of time to look for used boxes in order to pack. • What does your business do well? – We provide quick, responsive service while making the purchasing process easy for our customers. • What is your most important customer-focused business goal? – Helping our customers get the moving supplies they need quickly, easily, and affordably.
  • 5. USP: Next Steps Our example company that sells moving boxes may identify the potential customer's problem as not being able to easily locate the proper containers when they are packing their belongings and preparing to move.
  • 6. Identify the Differentiators • This step focuses on identifying what it is about your solution to your customer's problem that is different, or better than, the solution your competition offers. The value you identify here will be one of the primary reasons why your customers will choose you instead of a competitor. • The potential differentiators of our moving supply company may be that they offer sturdier boxes, less expensive boxes, complete packing solutions, same-day delivery, or exceptional customer service.
  • 7. Make a Promise • This step combines the most important elements of the previous steps into a concise statement that embodies the value your company has to offer. Keep in mind that your USP essentially implies a promise, or a pledge, you are making to your customers. • The moving supply company, for example, may create a USP that says simply, "Sturdy Boxes in 24 Hours," aimed toward their overwhelmed customers who are getting ready to move, and quickly need boxes that won't collapse.
  • 8. USP: The Words • In a nutshell, developing your USP means: • Appealing to the prospects pain • Showing them how you’re the best person to solve their pain • Give them a reason to care
  • 9. USP: The Words • Only • Fastest • Best • Largest Or use offers like: • Order by 2pm, delivery by 3pm • Bottom-of-the-bottle guarantee • 7,698 parts in stock • Unlimited, on-site training •   •  
  • 10. USP: The Words Fluff doesn’t sell. Specifics do. Don’t say: • “Best customer service” • “Lowest priced plans” • “Largest selection in town” Instead: • Dedicated support specialist 24/7 • Plans start at $4/month • 50,357 parts in stock  
  • 15. Logo and call to action
  • 16. All copy, no headline
  • 19. But does it work?
  • 25. What would happen to her if something happened to you?
  • 26. Auto insurance at lower rates
  • 27. Turn your careful driving into money
  • 28. What traditional ads look like • Illustration 65 % • Headline 10 % • Copy 20 % • Logo5%
  • 29. How well do you know your customers? So now this is the part that allows you to describe your product or service in greater detail. This is known as your copy block. There is no question that you should be testing headlines – seeing which ones work – and which don’t. Don’t forget the call to action here.
  • 30. How well do you know your customers? So now this is the part that allows you to describe your product or service in greater detail. This is known as your copy block. There is no question that you should be testing headlines – seeing which ones work – and which don’t. Coupon box to be added to the side of the ad when you want to include a discount, promotion or limited time offer. 25% OFF Don’t forget the call to action here.
  • 31. How well do you know your customers? So now this is the part that allows you to describe your product or service in greater detail. This is known as your copy block. Coupon box to be added to the side of the ad when you want to include a discount, promotion or limited time offer. 25% OFF Don’t forget the call to action here. There is no question that you should be testing headlines – seeing which ones work – and which don’t.
  • 32. How well do you know your customers? So now this is the part that allows you to describe your product or service in greater detail. This is known as your copy block. Coupon box to be added to the side of the ad when you want to include a discount, promotion or limited time offer. 25% OFF Don’t forget the call to action here. There is no question that you should be testing headlines – seeing which ones work – and which don’t. Serif Sans Serif Point size Bold Italics
  • 33. Tone of Voice In the foothills of the Himalayas you will see slopes covered with Indian Rose Damascene with an exquisite smell. Here we found Pawan and his family who have been growing and distilling roses for many generations while also supporting local rose farmers. Pawan knows the soil, he knows the plants, and the way he tests their qualities is as natural as breathing. He smells the roses, knows the precise moment to pick them and use their petals for immediate distillation.
  • 34. Audience Express values Since when is an accounting firm? “bold, clear and positive”
  • 35. Audience Brand life vs. shelf life “Marketing materials that are meant to be long-term or short- term and therefore, consumed over different channels”
  • 36. Guidelines for Brand Communication Brand Essence Mission, values, purpose What makes the brand unique?
  • 37. Guidelines for Brand Communication Word Bank Collection of suitable words What types of words should you use?
  • 38. Guidelines for Brand Communication Company dictionary Identify and define industry-specific jargon Why you should opt for plain English
  • 39. Guidelines for Brand Communication Brand Hierarchy House of brands? Branded house? Unilever vs. Coca-Cola How do the brands relate to each other? How can they have same core values but unique personality?
  • 40. Guidelines for Brand Communication Sample copy Show clear examples of what works and what doesn’t
  • 41. “Kevin is rude but…”
  • 42. Identifying Value proposition • Accessibility “build a diversified investment portfolio” • Newness “get the latest smart phone” • Performance “More powerful, faster” • Customization “A plan built for you” • “get the job done” “Let us worry” • Design “Stand out in a crowd” • Status “A special sense of belonging” • Price “No frills” • Cost reduction “Turnkey solution” • Risk reduction “Guarantee” • Usability “Download right from your phone…”
  • 43. Pro Roofing Contractors You found Toronto’s most dedicated roofers. A leaking roof can create a lot of damage very fast. You cannot afford that. We are here to provide you with professional work, expert advice and the best value for the money. Pro Roofing has helped hundreds of homeowners in Toronto and Greater Toronto Area get and maintain beautiful roofs. Take a look at the types of roofs we install for our clients.
  • 44. How many of these headlines are questions? • ask a question – “Do you have…?” • excite curiosity - “How to …” • issue a challenge – “Can you get…”
  • 45. Set clear goals - Objectives and bottom line  Specification of a product or a service so that it is understood by the right target audience  Promotion of a product or a service so that the appropriate target audience makes an order  Creation of interest and demand on the shopper’s side  Building awareness of products and services  Building the right company and brand image
  • 46. Luxury, performance or safety? • Enjoy bold, spirited styling with an air of sleek confidence • Raw power is unleashed precisely through a short-throw, 6-speed manual… • Preventative safety features like Dynamic Stability and Traction Control (DSTC) help you, the driver, avoid accidents by evading them
  • 47. Key message (s) What is the one thing I want my audience to know? Concise: avoid jargon and acronyms Active: make every sentence active Positive: talk about what you can do, not what you can't Short: one memorable sentence, 10-15 seconds to say. Specific: address a particular challenge and audience
  • 48. What Are Buyer Personas? Buyer personas are fictional representations of your ideal customers. They are based on real data about customer demographics and online behavior, along with educated speculation about their personal histories, motivations, and concerns. ?
  • 49. How Are Buyer Personas Created? Buyer personas are created through research, surveys, and interviews of your target audience. That includes a mix of customers – both “good” and “bad” -- prospects, and those outside of your contact database who might align with your target audience. You’ll collect data that is both qualitative and quantitative to paint a picture of who your ideal customer is, what they value, and how your solution fits into their daily lives. ?
  • 50. How Do You Socialize A Buyer Persona? So you’ve done the research and conducted all the interviews … you’ve finally figured out who your buyer persona is. Congratulations! But how do you communicate that new understanding of your target customer with your entire organization? After all, if your sales and marketing teams don’t understand who they’re speaking to, it’s hard to craft a message that really resonates. ?
  • 51. This is Susan BACKGROUND: •Head of Human Resources •Worked at the same company for 10 years; worked her way up from HR Associate •Married with 2 children (10 and 8) DEMOGRAPHICS: •Skews female •Age 30-45 •Dual HH Income: $140,000 •Suburban IDENTIFIERS: •Calm demeanor •Probably has an assistant screening calls •Asks to receive collateral mailed/printed
  • 52. Susan GOALS: •Keep employees happy and turnover low •Support legal and finance teams CHALLENGES: •Getting everything done with a small staff •Rolling out changes to the entire company HOW WE HELP: •Make it easy to manage all employee data in one place •Integrate with legal and finance teams’ systems
  • 53. Susan REAL QUOTES: •“It’s been difficult getting company-wide adoption of new technologies in the past.” •“I don’t have time to train new employees on a million different databases and platforms.” •“I’ve had to deal with so many painful integrations with other departments’ databases and software.” COMMON OBJECTIONS: •I’m worried I’ll lose data transitioning to a new system. •I don’t want to have to train the entire company on how to use a new system.
  • 54. How Exactly do we Evaluate Ads? Keeping in mind that creativity is purely subjective, there are some objective measurements that can help predict a creative concept’s effectiveness. Follow these six simple guidelines to know if you’ve got a winner:
  • 55. How Exactly do we Evaluate Ads? 1. Will it grab attention? The first order of business for any creative concept is to attract the attention of the reader (or viewer) and compel them to spend a few moments with your message. It helps if it’s original, and different from the other messages around it. It helps if it’s clever or emotional and engages the mind.
  • 57. How Exactly do we Evaluate Ads? 2. Is it directed at the target? Remember, you are not the target. Your potential buyer is the only one you need to think about. Does the concept resonate with the things the customer cares about and needs?
  • 61. How Exactly do we Evaluate Ads? 3. Is the concept on strategy? All advertising should be based on a sound marketing strategy. You should know what you’re trying to do, who you’re talking to, and what core message holds the best promise for success.
  • 62. On Strategy “ Dear Young People” https://www.youtube.com/watch? v=t0e9guhV35o
  • 63. How Exactly do we Evaluate Ads? 4. Is it benefit oriented? Is the creative built around what problem it can solve for the customer, or what advantage it can give them? Beware concepts that just tout a feature, without interpreting how that feature represents a benefit for the reader.
  • 65. How Exactly do we Evaluate Ads? 5. Does it support the brand? Does it create awareness? Most companies have an identity in the marketplace, contributing to a consistent image and perception among customers. Does the concept support the brand? Does it fit within the framework of the corporate personality? It doesn’t have to look exactly like everything else, but it should be compatible.
  • 67. How Exactly do we Evaluate Ads? 6. Is there a call to action? Does the ad or concept ultimately communicate what you want the reader to do? Are you asking for the sale? Are you asking for people to look at your company in a different way? What is the action or attitude shift you want to take place, and is the creative moving the reader towards that action?
  • 70. The 20 most important copy tips 1. Demonstrate knowledge 2. Use short sentences 3. Do not overwhelm 4. Run from pompous words 5. Educate 6. Use a great headline 7. Strike a nerve
  • 71. The 20 most important copy tips 8. Know your audience 9. Focus on benefits 10.Magnetize 11.Make an impact 12.Be client-centred 13.Show your image 14.Bring out your personality
  • 72. The 20 most important copy tips 15.Know how the message translates 16.Be organized 17.Be consistent 18.Proofread 19.Test your copy 20.Edit and then edit some more

Editor's Notes

  1. Samara is a non-partisan organization that aims to connect Canadian citizens with politics. It was targeted at a young generation of Canadians, since they are among the more important audiences that are open to having their minds and attitudes about politics and democracy changed.
  2.  
  3. Have you ever asked yourself if a person dying without care in the hallway of a public hospital is condemned by corruption? What about people who stretch their budget to pay for private health insurance because of the failure of the public health system? And a family who cannot place a child in daycare? Someone without a job? An entrepreneur forced to close shop due to a crisis caused by low confidence? Yes, all of them are condemned by corruption. Regardless of the individual story of each Brazilian citizen, we have 217 million victims in a country where few are in jail paying for the crime of pocketing public resources. To call attention to the issue, advertising agency Momentum created a special campaign for newspaper Estadão. A huge mirror set at Praça da Sé, a square in the heart of São Paulo City, on April 2-8, invites onlookers to recognize themselves as “condemned” by corruption. The idea behind the action is that, seeing their faces, people realize that they suffer the consequences of the embezzlement of government funds. The campaign goes even further. In addition to putting the issue on the table, it presents the possibility of real change with #votointeligente (#smartvote). With this motto, the campaign encourages people to get more information to choose the best candidate for all government seats out for grabs in the October elections.