Tammy Jane Aplin provides her contact information and summarizes her skills and qualifications. She has strong customer service, communication, organizational and time management skills. Her employment history includes roles in community development, hospitality, retail and warehousing. She served as a room attendant, warehouse operative, cleaner, sales assistant and bartender. Her education includes completing secondary school and BTEC retail qualifications at college. References are available upon request.

1. Tammy Jane Aplin
42 Flat 5 Radnor Road
Handsworth
Birmingham
B20 3SR
mobile: 07490 726 180
email: tammyaplin@hotmail.co.uk
Personal Profile
I have the ability to remain positive and calm under pressure, I possess excellent
customer service skills, and I am able to get on well with others. Conscientious
believing that job satisfaction is paramount and able to with times scales whilst
ensuring that the job is done to the highest standard. I work well in a team and I
am also able to work with my own initiative and my own set of skills. I have very
good communication skills and I am able to meet targets also I am able to listen
to constructive criticism and better myself in the work industry to make the
company better and better myself.
My keys skills are:
· Good customer service skills
· Strong communication skills
· Excellent organisation skills
· Excellent time management and planning
· Very confident
· Good ICT skills, using stock systems and payments points
Employment History
Community Development Working Scheme December 2015 June 2016
· Supervising the street wardens clean up
· Making teas and coffee’s for the group
· Taking part in the work shop
· Helping the team with the group sessions on team building, confidence
· Working within the community as a warden maintaining good vigil
Room Attendant February 2015 May 2015
· Changing the bed linen and towels
· Vacuum the carpets
· Dusting the shelves and polishing the furniture
· Cleaning the bathrooms thoroughly
· Replacing the guests stock supplies, such has shampoo and soap and
conditioner
· Re-stocking the mini bar with the items that are needed

2. · Providing excellent customer service to guests
· Working as part of a team and mostly on my own initiative
October 2014 December 2014 First Call HMV Warehouse Operative
· Following both written and verbal instructions
· Picking and packing products using a manual pick sheets and hand held
scanning gun
· Adhering to health and safety regulations
· Following manual handling policies
· Picking and packing all goods to do with HMV
June2014 July 2014 Initial Facilities Management Ltd Cleaner
· Responsible for keeping all work area clean and tidy
· Emptying all the bins
· Cleaning the allocated areas
· Responsible for the use of equipment and machinery
January 2014 February 2014 W H Smiths Warehouse Operative
· Packing all sized books
· Scanning books
· Locating the books
· And keeping work area clean and tidy
October 2011 January 2012 Argos Sales Assistant
· Locating all kinds of items
· Serving customers
· Bringing items from the back to the front of the shop
· Serving on the tills
· Helping customers on the shop floor with question and inquires
September 2010 February 2011 Flares Night Club Bar person
· Restocking the fridges and spirits
· Changing barrels and taps
· Cleaning the dance floor and bar area
· Serving customers with drinks and cocktails
· Handling cash like cashing up at the end of the night
June 2008 march 2009 Weather Spoons Bar Person
· Serving customers with drinks and cocktails
· Handling cash like cashing up at the end of the night
· Restocking the fridges and spirits
· Cleaning the bar area
· Changing barrels and taps
May 2007 May 2008
· Serving customers with drinks and cocktails

3. · Handling cash like cashing up at the end of the night
· Restocking the fridge’s and spirits
· Cleaning the bar area
· Changing barrels and taps
· Working on when needed in the function room and restaurant
Education
2004 Haywood Secondary School
· Completed Full Secondary Education
2013 Matthew Bolton College BTEC Retail Knowledge Level 1
· BTEC Retail Knowledge Level 2
References
Available upon request.