dabawalla is a famous terms in mumbai. catch out more interesting information about them in these slides

2. Secret of success of the
Mumbai dabawallas

3. History of dabawallas
• Started during the British rule in India
• A time when no McDonalds or Pizza Hut was
there.
• The idea of a Parsi Banker which evolved from
1 to 5000 employees.
• Uses the six sigma concept.

4. Founders of the Dabawalla system

5. A day with the dabbawallas
• .
9.30-
10.30am
10.34-
11.20 am
11.30-
12.30pm

6. A day with the dabawallas
12.20-1pm
1.15-2.30
2.30-3.30
3.30-4

7. Educational qualification:illitrate
Total area: 60-70 kms
Employee strength:5000
No of dabbas:2,00,000
Mukkadhams:800
Time taken: 3 hrs

8. Management practises derived
Customer
relationship
management
6 sigmaInnovation
Time
management
Supply chain
management

9. Q factor of the Dabawalla
Error in transaction
• 1 in 16 million transactions
six sigma performance
• 99.99999
Technological backup :nil
No strike record
Standard price
Low operating cost

10. Organization structure

11. Color coding on the dabbas

12. Marketing through dabawallas
HIV awareness
Distribution of pampheltes
Additional revenue

13. Achievements
• Six sigma certification by the Forbes group.
• Lecture the MBA’s about management.
• Visit by prince Charles.
• ISO 2000 certified.

14. Strength and weakness
strength weakness

15. Swot analysis-opportunities
Opportunities threats