Education Hour: What's New in Survey Analytics? (January 2014)

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Join Survey Analytics VP of Client Services Esther LaVielle to kick off 2014 and see some of the new and exciting features that are here and others that are on the way in Survey Analytics.

Some topics from this presentation include:

- Text Analysis Clustering
- Dashboard Views

Published in: Education, Business, Technology
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Education Hour: What's New in Survey Analytics? (January 2014)

  1. 1. EDUCATION HOUR January 2014 Friday, February 7, 14
  2. 2. “WELCOME!” 1 hour Monthly overview of tips and tools to make the usage of Survey Analytics more efficient and even fun to use ... Agenda to meet your research goals. We will meet every month. All Clients Welcome! Debut new products/services now available to all current clients Based on a Survey sent to current customers January 2014 Friday, February 7, 14
  3. 3. AGENDA • • What’s new on Survey Analytics • What’s new on Survey Analytics Community and Panel Development • What’s new in SurveyPocket • Mobile Development • Demonstration Overview • Friday, February 7, 14 What’s cooking at Survey Analytics in 2014 Q &A
  4. 4. What Does Survey Analytics have cooking for 2014? Friday, February 7, 14
  5. 5. WHAT’S COOKING Technology Makeover in Market Research Results: • • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Friday, February 7, 14 Social Media is now an integral part of research Big Data for increased analysis options growing
  6. 6. WHAT’S COOKING Technology Makeover in Market Research Results: • • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Friday, February 7, 14 Social Media is now an integral part of research Big Data for increased analysis options growing
  7. 7. WHAT’S COOKING Technology Makeover in Market Research Results: • • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Friday, February 7, 14 Social Media is now an integral part of research Big Data for increased analysis options growing
  8. 8. WHAT’S COOKING Technology Makeover in Market Research Results: • • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Friday, February 7, 14 Social Media is now an integral part of research Big Data for increased analysis options growing
  9. 9. WHAT’S COOKING Technology Makeover in Market Research Results: • • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Friday, February 7, 14 Social Media is now an integral part of research Big Data for increased analysis options growing
  10. 10. WHAT’S COOKING Technology Makeover in Market Research Results: • • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Friday, February 7, 14 Social Media is now an integral part of research Big Data for increased analysis options growing
  11. 11. WHAT’S COOKING Technology Makeover in Market Research Results: • Social Media is now an integral part of research • Improvements in Data collection - online, offline surveying tools, mobile research, sample explosion • Creation of new Research roles - IT working with MR closer to attain research goals • Enhanced Data Analysis tools and reports • Big Data for increased analysis options growing Big and fun changes are coming from us to you! Friday, February 7, 14
  12. 12. WHAT’S COOKING • Working with Current Customers: No Account Managers = Customer Success Team • • Support = iSupport Team • Available 24/5 through email/chat • http://www.surveyanalytics.com/help • Friday, February 7, 14 We want to be more than just your software vendors! We want to partner with you to ensure customer success for all research goals in 2014 & beyond. Technical capability from scripting, survey troubleshooting, API, to css enhancement, and more!
  13. 13. WHAT’S COOKING • Working with Current Customers: No Account Managers = Customer Success Team • • Support = iSupport Team • Available 24/5 through email/chat • http://www.surveyanalytics.com/help • Friday, February 7, 14 We want to be more than just your software vendors! We want to partner with you to ensure customer success for all research goals in 2014 & beyond. Technical capability from scripting, survey troubleshooting, API, to css enhancement, and more!
  14. 14. WHAT’S COOKING • Working with Current Customers: No Account Managers = Customer Success Team • • Support = iSupport Team • Available 24/5 through email/chat • http://www.surveyanalytics.com/help • Friday, February 7, 14 We want to be more than just your software vendors! We want to partner with you to ensure customer success for all research goals in 2014 & beyond. Technical capability from scripting, survey troubleshooting, API, to css enhancement, and more!
  15. 15. *Cool New Stuff* WHAT’S COOKING • • Invest in more Analytics • Invest into more Mobile capabilities • Text Analytics & Social Media Analytics • Expand Panel & DIY Community Capabilities • Friday, February 7, 14 Break barriers to adaptation! Development multi-deployment & adoption strategies made easy. Maintain and improve online survey program
  16. 16. SURVEY ANALYTICS Friday, February 7, 14
  17. 17. TEXT ANALYSIS CLUSTERING Automate text tagging options by setting up key words or tags! Save time/increase efficiency when analyzing open-ended text. Available for all standard open ended text quetion types and dynamic comment logic Friday, February 7, 14
  18. 18. AUTOMATED TEXT TAG • • Text Analytics - Add New Tag • Start Auto Tag • Review tags, Edit Manually if needed • View Chart • Friday, February 7, 14 Automated Text Tag Set Up: View Response Count: Print
  19. 19. AUTOMATED TEXT TAG • • Text Analytics - Add New Tag • Start Auto Tag • Review tags, Edit Manually if needed • View Chart • Friday, February 7, 14 Automated Text Tag Set Up: View Response Count: Print
  20. 20. AUTOMATED TEXT TAG • • Text Analytics - Add New Tag • Start Auto Tag • Review tags, Edit Manually if needed • View Chart • Friday, February 7, 14 Automated Text Tag Set Up: View Response Count: Print
  21. 21. AUTOMATED TEXT TAG • • Text Analytics - Add New Tag • Start Auto Tag • Review tags, Edit Manually if needed • View Chart • Friday, February 7, 14 Automated Text Tag Set Up: View Response Count: Print
  22. 22. AUTOMATED TEXT TAG • • Text Analytics - Add New Tag • Start Auto Tag • Review tags, Edit Manually if needed • View Chart • Friday, February 7, 14 Automated Text Tag Set Up: View Response Count: Print
  23. 23. ENHANCED DASHBOARD LICENSE For users who only need access to the Analytics of a shared folder Useful to work with hands-on clients Enhanced analytic dashboard reports Conjoint Analysis Tools + Market simulator Allows you to schedule reports to autosend to dashboard users *No Access to add/edit surveys or deployment options *Contact Customer Success team member for pricing options Friday, February 7, 14
  24. 24. ENHANCED DASHBOARD LICENSE For users who only need access to the Analytics of a shared folder Useful to work with hands-on clients Enhanced analytic dashboard reports Conjoint Analysis Tools + Market simulator Allows you to schedule reports to autosend to dashboard users *No Access to add/edit surveys or deployment options *Contact Customer Success team member for pricing options Friday, February 7, 14
  25. 25. ENHANCED DASHBOARD LICENSE For users who only need access to the Analytics of a shared folder Useful to work with hands-on clients Enhanced analytic dashboard reports Conjoint Analysis Tools + Market simulator Allows you to schedule reports to autosend to dashboard users *No Access to add/edit surveys or deployment options *Contact Customer Success team member for pricing options Friday, February 7, 14
  26. 26. WHAT’S NEW IN PANEL Friday, February 7, 14
  27. 27. PANEL HEALTH Friday, February 7, 14
  28. 28. PANEL HEALTH + SURVEY DATA • Side by side profiling info with survey data • Offers additional insight possible changes in response rates • Offers measurements to determine if you need to change your panel recruit and/or management strategy • Drill down to specific panelists and view history of surveys taken Friday, February 7, 14
  29. 29. PANEL HEALTH + SURVEY DATA Friday, February 7, 14
  30. 30. *Cool New Stuff* PANEL HEALTH DASHBOARD DEFINED 1. Lifetime Attrition: Chart displaying community members have dropped out of the community over a time period (week, month, etc.) and by status (Unsubscribed, Bounced, Spam, etc.) 2. Activity: Chart displaying how active verified community members have been over a time period (weekly, monthly, yearly) and source (web, survey, mobile, referral, uploaded).View this chart by defined sample filters helping evaluate the activity of defined community segment. 3. Participation Rate: Visual gauge displaying total verified community members who have received a survey invitation & viewed the first page of the survey. Gives an overview analysis of all your deployed survey invitations. Filter by weekly, monthly, and yearly).View by defined sample filters helping evaluate the participation rate of defined community segment. Friday, February 7, 14
  31. 31. *Cool New Stuff* PANEL HEALTH DASHBOARD DEFINED 1. Lifetime Attrition: Chart displaying community members have dropped out of the community over a time period (week, month, etc.) and by status (Unsubscribed, Bounced, Spam, etc.) 2. Activity: Chart displaying how active verified community members have been over a time period (weekly, monthly, yearly) and source (web, survey, mobile, referral, uploaded).View this chart by defined sample filters helping evaluate the activity of defined community segment. 3. Participation Rate: Visual gauge displaying total verified community members who have received a survey invitation & viewed the first page of the survey. Gives an overview analysis of all your deployed survey invitations. Filter by weekly, monthly, and yearly).View by defined sample filters helping evaluate the participation rate of defined community segment. Friday, February 7, 14
  32. 32. *Cool New Stuff* PANEL HEALTH DASHBOARD DEFINED 1. Lifetime Attrition: Chart displaying community members have dropped out of the community over a time period (week, month, etc.) and by status (Unsubscribed, Bounced, Spam, etc.) 2. Activity: Chart displaying how active verified community members have been over a time period (weekly, monthly, yearly) and source (web, survey, mobile, referral, uploaded).View this chart by defined sample filters helping evaluate the activity of defined community segment. 3. Participation Rate: Visual gauge displaying total verified community members who have received a survey invitation & viewed the first page of the survey. Gives an overview analysis of all your deployed survey invitations. Filter by weekly, monthly, and yearly).View by defined sample filters helping evaluate the participation rate of defined community segment. Friday, February 7, 14
  33. 33. *Cool New Stuff* PANEL HEALTH DASHBOARD DEFINED 1. Lifetime Attrition: Chart displaying community members have dropped out of the community over a time period (week, month, etc.) and by status (Unsubscribed, Bounced, Spam, etc.) 2. Activity: Chart displaying how active verified community members have been over a time period (weekly, monthly, yearly) and source (web, survey, mobile, referral, uploaded).View this chart by defined sample filters helping evaluate the activity of defined community segment. 3. Participation Rate: Visual gauge displaying total verified community members who have received a survey invitation & viewed the first page of the survey. Gives an overview analysis of all your deployed survey invitations. Filter by weekly, monthly, and yearly).View by defined sample filters helping evaluate the participation rate of defined community segment. Friday, February 7, 14
  34. 34. *Cool New Stuff* PANEL HEALTH DASHBOARD DEFINED 1. Lifetime Attrition: Chart displaying community members have dropped out of the community over a time period (week, month, etc.) and by status (Unsubscribed, Bounced, Spam, etc.) 2. Activity: Chart displaying how active verified community members have been over a time period (weekly, monthly, yearly) and source (web, survey, mobile, referral, uploaded).View this chart by defined sample filters helping evaluate the activity of defined community segment. 3. Participation Rate: Visual gauge displaying total verified community members who have received a survey invitation & viewed the first page of the survey. Gives an overview analysis of all your deployed survey invitations. Filter by weekly, monthly, and yearly).View by defined sample filters helping evaluate the participation rate of defined community segment. Friday, February 7, 14
  35. 35. Badges Friday, February 7, 14
  36. 36. *Cool New Stuff* BADGES DEFINED Community members can earn badges for activity, experiences, and user roles. Badges are unlocked with respect to the member engagement in the community. Points Bandit - The Points Bandit has achieved 1000 points by participating in our fascinating research surveys. Lifetime Achievement - Congratulations you have been with us for 1 year!  Community Leader - The community leader has participated in discussion as well has posted question to the community. Profile Verified - Glad to know who you are and get ready for survey tailored just for you. WIFLY - Downloaded the SurveySwipe application and ready to take survey on the go. Friday, February 7, 14
  37. 37. *Cool New Stuff* BADGES DEFINED Community members can earn badges for activity, experiences, and user roles. Badges are unlocked with respect to the member engagement in the community. Points Bandit - The Points Bandit has achieved 1000 points by participating in our fascinating research surveys. Lifetime Achievement - Congratulations you have been with us for 1 year!  Community Leader - The community leader has participated in discussion as well has posted question to the community. Profile Verified - Glad to know who you are and get ready for survey tailored just for you. WIFLY - Downloaded the SurveySwipe application and ready to take survey on the go. Friday, February 7, 14
  38. 38. *Cool New Stuff* BADGES DEFINED Community members can earn badges for activity, experiences, and user roles. Badges are unlocked with respect to the member engagement in the community. Points Bandit - The Points Bandit has achieved 1000 points by participating in our fascinating research surveys. Lifetime Achievement - Congratulations you have been with us for 1 year!  Community Leader - The community leader has participated in discussion as well has posted question to the community. Profile Verified - Glad to know who you are and get ready for survey tailored just for you. WIFLY - Downloaded the SurveySwipe application and ready to take survey on the go. Friday, February 7, 14
  39. 39. *Cool New Stuff* BADGES DEFINED Community members can earn badges for activity, experiences, and user roles. Badges are unlocked with respect to the member engagement in the community. Points Bandit - The Points Bandit has achieved 1000 points by participating in our fascinating research surveys. Lifetime Achievement - Congratulations you have been with us for 1 year!  Community Leader - The community leader has participated in discussion as well has posted question to the community. Profile Verified - Glad to know who you are and get ready for survey tailored just for you. WIFLY - Downloaded the SurveySwipe application and ready to take survey on the go. Friday, February 7, 14
  40. 40. *Cool New Stuff* BADGES DEFINED Community members can earn badges for activity, experiences, and user roles. Badges are unlocked with respect to the member engagement in the community. Points Bandit - The Points Bandit has achieved 1000 points by participating in our fascinating research surveys. Lifetime Achievement - Congratulations you have been with us for 1 year!  Community Leader - The community leader has participated in discussion as well has posted question to the community. Profile Verified - Glad to know who you are and get ready for survey tailored just for you. WIFLY - Downloaded the SurveySwipe application and ready to take survey on the go. Friday, February 7, 14
  41. 41. *Cool New Stuff* BADGES DEFINED Community members can earn badges for activity, experiences, and user roles. Badges are unlocked with respect to the member engagement in the community. Points Bandit - The Points Bandit has achieved 1000 points by participating in our fascinating research surveys. Lifetime Achievement - Congratulations you have been with us for 1 year!  Community Leader - The community leader has participated in discussion as well has posted question to the community. Profile Verified - Glad to know who you are and get ready for survey tailored just for you. WIFLY - Downloaded the SurveySwipe application and ready to take survey on the go. Friday, February 7, 14
  42. 42. What’s New on SurveyPocket Friday, February 7, 14
  43. 43. *Cool New Stuff* NEW ON SURVEYPOCKET 1. Multiple Questions on a screen 2. White label Options: Customize look and feel of your offline tool. Options include to create your own APP. 3. Dashboard report: Finish surveys where you left off. Friday, February 7, 14
  44. 44. *Cool New Stuff* NEW ON SURVEYPOCKET 1. Multiple Questions on a screen 2. White label Options: Customize look and feel of your offline tool. Options include to create your own APP. 3. Dashboard report: Finish surveys where you left off. Friday, February 7, 14
  45. 45. *Cool New Stuff* NEW ON SURVEYPOCKET 1. Multiple Questions on a screen 2. White label Options: Customize look and feel of your offline tool. Options include to create your own APP. 3. Dashboard report: Finish surveys where you left off. Friday, February 7, 14
  46. 46. *Cool New Stuff* NEW ON SURVEYPOCKET 1. Multiple Questions on a screen 2. White label Options: Customize look and feel of your offline tool. Options include to create your own APP. 3. Dashboard report: Finish surveys where you left off. Friday, February 7, 14
  47. 47. *Cool New Stuff* NEW ON SURVEYPOCKET 1. Multiple Questions on a screen 2. White label Options: Customize look and feel of your offline tool. Options include to create your own APP. 3. Dashboard report: Finish surveys where you left off. Friday, February 7, 14
  48. 48. What’s New in Mobile Friday, February 7, 14
  49. 49. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  50. 50. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  51. 51. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  52. 52. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  53. 53. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  54. 54. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  55. 55. *Cool New Stuff* WHAT’S NEW IN MOBILE Life Metrix: Passive Survey Data collection now available on SurveySwipe 1. What are people running while shopping? 2. Available on all Smart Phones 3. Collect data from accelerometer to SSID, & more! 4. Respondents must Opt-in to participate 5. Raw data available & available on SecondPrism reporting app Friday, February 7, 14
  56. 56. LIVE DEMO Friday, February 7, 14
  57. 57. PRICING SPECIAL FOR ATTENDEES To thank those who attended the Education hour Survey Analytics is offering a 5% discount on all Mobile and Panel products! 15% White Label Communities! January Special Mention your attendance to your account manager or sales rep to qualify Friday, February 7, 14
  58. 58. THANK YOU FOR ATTENDING! 1(800) 326-5570 www.surveyanalytics.com/contact Friday, February 7, 14

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