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How to Take Your Employee Temperature


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Many organizations still use annual, long and drawn out employee surveys to gague their employee satisfaction levels. Executives, human resources and employees can all agree that these annual employee surveys are no longer effective. Why are we still doing them?

This webinar will present how you can do a better job at keeping a frequent pulse on your employees. Think how powerful it would be if you were notified of issues before they become major losses - no matter how large your organization is.

Webinar Agenda:

Disengaged Workers
Employee Surveys
Revolutionizing Employee Feedback
Fast Results and Return
Scoring Satisfaction
Technology Demonstration
Live Q&A Session

Published in: Business
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How to Take Your Employee Temperature

  1. 1. HOW TO TAKE YOUR EMPLOYEE TEMPERATURE February 13, 2013 Thursday, February 13, 14
  2. 2. AGENDA 1. Introduction 2. Employee Feedback Trends 3. Problems Encountered 4. A New Approach 5. Actionable Intelligence 6. Feedback & Questions Thursday, February 13, 14
  3. 3. INTRODUCTION Vivek Bhaskaran - Co-Founder at Survey Analytics Vivek completed his primary education in India before moving to Russia and then US. He holds a Bachelor's Degree in Computer Science from Brigham Young University, Utah. He helped found Survey Analytics in 2003. Andrew Jeavons - CEO at Survey Analytics Andrew has experience in statistics, neuropsychology, psychology, writing and presenting, survey software and software development in general. Andrew is in charge of all day to day operations at Survey Analytics. Thursday, February 13, 14
  4. 4. INTRODUCTION What do your employees think ? Thursday, February 13, 14
  5. 5. EMPLOYEE ENGAGEMENT Engaged employees have 18% higher productivity and 60% higher quality work than those that are not engaged. Thursday, February 13, 14
  6. 6. DISENGAGED EMPLOYEES In the United States alone, disengaged employees result in 450-550 billion dollars in lost productivity per year. (Harvard Business Review) Thursday, February 13, 14
  7. 7. EMPLOYEE SATISFACTION Google search of “employee engagement” has 39,700,000 hits. It’s a big subject and a big problem. Thursday, February 13, 14
  8. 8. PROBLEMS ENCOUNTERED 360 Surveys are HUGE ! No Incentives for Employees. After a very short time they out of date ! Data Quality is proportional to recency... Thursday, February 13, 14
  9. 9. ANNUAL SURVEYS CEO’s hate them. No real actionable results. HR hates it. Its a thankless job. Employees hate it. No immediate benefit. WHY ARE WE STILL DOING IT ? Thursday, February 13, 14
  10. 10. A NEW APPROACH Employee Receives an email Friday 1PM. One Question - embedded in the email. Thursday, February 13, 14
  11. 11. A NEW APPROACH From Rob Hoehn CEO of Ideascale Rob is the co-founder and CEO at IdeaScale. He has helped build feedback tools for the Obama Administration, Nancy Pelosi, Xerox, The Veterans Administration, and others. Thursday, February 13, 14
  12. 12. TAKE YOUR EMPLOYEE TEMPERATURE How was your week ? [Great] [Meh] [Ugly] One click submits the survey. Extremely Simple ! Thursday, February 13, 14
  13. 13. ALL FORMS ALL FACTORS GMail Action Buttons iPhone / Mobile Optimized Thursday, February 13, 14
  14. 14. OPTIONAL - CONTENT TO ADD COLOR! Do you have anything else to add ? 87% Share Flashlet Score 140 Characters No diatribe - just pulse Thursday, February 13, 14 [Vivek] - created Flashlet this week [Andrew] - Froze to death in Chicago [Gretchen] -  Closed 12 deals [John] - Felt like shooting myself
  15. 15. DATA TO ACT UPON Thursday, February 13, 14
  16. 16. THIS IS COOL - WHAT ABOUT ACTION? How do I know who is bored? Who should I promote? Who is @ Risk? Do I need to hire a “Data Scientist” to mine all this data? Thursday, February 13, 14
  17. 17. NOT REALLY : WE HIRED THEM FOR YOU! Alerts : •John for the first time in 3 months has given a negative score. Alert his manager •Manager Smith has 3 months of 100% Positive. •Week 34 was a production release week everyone in the company was stressed out. Thursday, February 13, 14
  18. 18. WHAT CAN FLASHLET REALLY DO? Find smoke... Thursday, February 13, 14 Before it becomes a fire...
  19. 19. KLOUT SCORE : FOR EMPLOYEES Thursday, February 13, 14
  20. 20. AWESOME - I LOVE IT - NEXT? How can I use FlashLet? How much does it cost? Privacy? Anonymity? Uptime? Security? Support? Thursday, February 13, 14
  21. 21. COST Under 25 Employees - Free Pilot / Marquee Customers - Free (Joint PR / Case Study etc.) Thursday, February 13, 14
  22. 22. PRICING SCHEDULE - LAUNCH PRICE Pilot/Launch Q1 1-25 Employees Free Free 26-100 Free $2/Employee/Month 100-1000 Free $1/Employee/Month 1000+ Thursday, February 13, 14 List Price Free Call Us
  23. 23. SUPPORT? PRIVACY? SECURITY? FlashLet is a division of Survey Analytics. Here are some of our friends who trust us: SurveyAnalytics ability to store unlimited amounts of data is a huge value add to any company that values scientific research. Senior Director, Talent Intelligence & Consulting Thursday, February 13, 14
  24. 24. HOW IS FLASHLET GOING TO EVOLVE? Ubiquity - NPS for Employees Attach your FlashLet Score to LinkedIn Text Messages LoveLets & HateLets Thursday, February 13, 14
  25. 25. HOW ABOUT DAILY STATUS UPDATES? Maybe. It’s Possible. It will make us lose focus from our core mission: - Make Employee Surveys LESS painful. - Quantify how satisfied your employees are. Thursday, February 13, 14
  26. 26. IS THIS FOR REAL? WHO IS USING THIS? We are in early pilot mode with these friends: Thursday, February 13, 14
  27. 27. TESTIMONIALS Parag Vaish - Director of Mobile at StubHub “I love the fact that I can have electronic dialogue with all of my employees.” John Lauer - CEO at ZipWhip “The feedback reports allow managers to monitor employee satisfaction on a weekly basis and track progress overtime. Having that kind of insight into our company culture is invaluable.’ Thursday, February 13, 14
  28. 28. CURRENT RESULTS For the past month: Average response rate 70% Average Company Size 50 people Positive 50-70% Neutral 20-30% Negative 10% Thursday, February 13, 14
  29. 29. DEMO Thursday, February 13, 14
  30. 30. READY TO GET STARTED WITH A PILOT ? Step One: Create an employee roster: Thursday, February 13, 14
  31. 31. FLASHLET IN ACTION Thursday, February 13, 14
  32. 32. FLASHLET IN ACTION Importing Employee Roster Thursday, February 13, 14
  33. 33. CUSTOMIZATION OPTIONS Thursday, February 13, 14
  34. 34. INLINE EMAIL DELIVERY Thursday, February 13, 14
  35. 35. REPORTING AND ANALYTICS Thursday, February 13, 14
  36. 36. QUESTIONS? 1(800) 326-5570 E-mail: Online Inquiries: Thursday, February 13, 14
  37. 37. INTERACTIVE CHAT NOW STARTED On the discussion we have... Robert Hoehn President at IdeaScale Erik Koto CEO at QuestionPro Thursday, February 13, 14 Vivek Bhaskaran President at Survey Analytics Andrew Jeavons CEO at Survey Analytics