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British Parliament Essay
British Parliament Many of the political observers consider functions of the British Parliament as a
constantly changing in accordance with public demands and political ambitions.
In the 11th century for example when Parliament has had its origins, its main function was giving
an advice to Saxon monarchs by assembly of the wise called "Witangemot". Further historical
events like Civil War enforced power of the Parliament. Commons magnified its power; William of
...show more content...
Making Government accountable is one of Parliament's primary functions. The executive must
answer to the Parliament. This process is exercised in particular during the Question Time in the
House of Lords. Committees are also set up to provide expertise in best interest of the public.
Next function is representation. An MP may be elected on a party platform, represents geographical
area in the UK. His interest should be his constituents regardless of the party he is associated to.
Parliament is also engaged in the process of recruitment of government ministers. The vast majority
of government ministers are recruited form parliament. The majority of these will be MP's that
support the government; however the government can recruit from outside of Parliament or from the
House of Lords. Career politicians may use their backbench position as a springboard for future
promotions to office.
Existence of whips has a major impact on work of a whole government. House of Commons as well
as House of Lords has their own whips. They are responsible for maintaining order, insuring party
discipline and recruitment of governmental ministers. As they work in different state institutions
they have different ways of maintaining discipline. In the Upper House whips can only use the
power of persuasion on its members, while the whips from the House of Commons may use threat to
keep
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Example Of Search Strategy
Search strategy Three data bases were used to collect the data, namely, One Search, CINAHL and
ProQuest. These data bases were searched for the terms such as 'cardiac rehabilitation', 'quality of
life,' 'benefits', and 'CHD'. Inclusion criteria were qualitative articles, written in English and
published between the years of 2010 and 2017. Quantitative articles and articles written in
non–English languages are excluded from this study. Moreover, this study focused only on adults,
therefore the paediatric studies are also excluded from this study. After applying the inclusion and
exclusion strategy, 12 articles reported qualitative study regarding the topic and they are used in this
essay. Data analysis Braun and Clarke (2006) developed a...show more content...
1.1a ExercisePhysical inactivity is one of the modifiable risk factor for the coronary heart diseases
(Devries et al, 2011), and therefore exercise is used as an integral component of the primary and
secondary prevention in reducing mortality and improving the quality of life. Upon reviewing the
literature, the author found that, patients' perspective about physical exercise differs widely. In their
study Holder et al (2015) found that, the increased awareness of the mortality after the cardiac event,
help the patients to change their outlook towards life and this further help them to realise the health
benefit of exercise. In addition to that, some of the patients claimed that, exercise helped to divert
their mind and thus helps them to cope with the condition (Holder et al, 2015). Moreover, the
current cardiac rehabilitation programme, made the patients aware of the health benefits of exercise
and, therefore they were motivated to continue the exercise (Hillsdon et al, 2013; Morken et al,
2013). Exercising in a safe environment, under the supervision of the trained staff increases the
confidence of patients in participating exercise (Morken et al, 2013). The study also found that, the
patient increases their self–confidence level in performing exercise, after seeing the health
improvements in the former cardiac patients (Morken et al, 2013). Furthermore, Back et al (2017)
carried a further study to evaluate

Essay On The United Kingdom
The United Kingdom consists of four different countries. England, Scotland, Wales, and Northern
Ireland. This is an island nation in Northwestern Europe. Located at 55.371В°N, 3.4360В°W, this
island is 93,628 mi2. This is Europe's largest island. The official language of the island is English
and the capital is London. The major religion is Christianity then Islam and Hinduism. There are
multiple different ethnic groups in the United Kingdom some are British African, White/black
British, Mixed, and Irish to name a few of them (United Kingdom).
The chief crops are wheat, barley, oats and potatoes. Queen Elizabeth II is the Monarch of the
United Kingdom, and the Prime Minister is Theresa May. On Queen Elizabeth's 90th birthday she
had held...show more content...
In the last five years the UK's exports have decreased by –11.966% (OEC).
The total labor force of the UK comprises of people age 15 years or older, they have to meet the
International Labour Organization definition of the economically active population. The definition
is "All people who supply labor for the production of goods and services during a specified period"
(Trading Economics). The highest percent of a labor force is in services they have 83.5% while
industry has 15.2% and agriculture has 1.3% (CIA). In 2013 the UK was paying $7.81 for the
minimum wage compared to the US $7.25, today the US's minimum wage is still $7.25. There
are now different types of minimum wage. There is a wage for apprentices, people that are not
entitled to the minimum wage, voluntary work, and work experience and internships (GOV.UK).
The GDP of the United Kingdom in 2016 was 2.619 trillion dollars. This represents 4.22% of the
world's economy. "The GDP measures the national income and output for a given country's
economy" (Trading Economics). The GDP per capita is $39,899.39. GDP per capita is the total
output divided by the number of people in the population. So you can figure out the average output
per person in the United Kingdom. Per capita helps to compare one country to another, it shows the
relative performance of the countries. The

United Kingdom Essay
The United Kingdom is a country located in the North West of Europe that has four parts, England,
Scotland, Wales, and Northern Ireland. The capital city is London, which the River Thames flows
through from Thames Head to 140 miles later at Teddington Lock where it ends. Compared to the
United States, the United Kingdom is quite small in fact it is approximately the size of New England.
Despite being diminutive in size, there is layer upon layer of cultures and history. Also, it has
geographic diversity, from the moors of Devon to the swamps in the southeast to the highlands of
Scotland. Although dwindling, many native languages survived and still spoken to this day. Some of
those are Celtic, Irish, Scottish Gaelic, and Welsh....show more content...
Each wave of migrations and invasions brought different cultures and added to what is now
modern–day the United Kingdom. The Romans left their numerous long roads, whose names
became lost in time since there was no written records or inscribed sources. Built by the Roman
army and long after they returned home, their roads survived, and some routes are in use today.
The Normans built fortified castles, which was a new concept since before that time there was
none in the United Kingdom. One example is Restormel Castle, which is in a circular in shape as
well as surrounded by an entrenched circular ditch for protection against attacks. The Vikings left
parts of their language in the names of the towns and villages, such as names ending in by are where
Vikings settled first. Places ending in Thorpe are their secondary settlements, and places that end in
ton is for town or city.
D. The Saxons replaced the Roman stone buildings with wooden ones. The Saxon language gave
rise to the English spoken today.
Over the centuries, waves of different peoples have invaded or migrated to the United Kingdom.
Beginning with the Romans, Saxons, Normans and continued today.The Jewish people started
seeking safety in the United Kingdom in the late 19th century and the 1930's. In the 1950's and
1960's, large communities of immigrants from the West Indies and South Asia formed. Additional
groups that immigrated at that time were Americans, Chinese, and other

The Labour Market Of The Uk
The labour market of the UK is a competitive environment. Workers and employers interact with
eachother on a day–to–day basis, with employers competing to hire the best workers and employees
competing to find the best work. The UK in particular has seen as increase in part–time jobs within
the lower end of their labour market, with recent evidence citing the UK having a larger number of
low–paid, part–time jobs compared to other developed countries. As a result of this increase of
low–skill work, there has been a growing problem of in–work poverty and failure to address the
growing cost of living with a 'Living Wage' in the UK. The IFS recently reported that low pay is one
of the main explanations for an individual experiencing in–work poverty. In this essay, I will assess
the current prospects of improving pay for those at the lower end of the labour market in the UK. I
will assess whether trade unions (TU) and internal labour markets (ILM) provide support or damage
attempts to improve pay and evaluate whether gender inequality is a problem, which is preventing
the lower end of the labour market from receiving improved pay.
Internal Labour Markets
It can be argued that the likelihood of pay improving for those at the lower end of the labour
market is supported by ILM. These allow employers to exercise a degree of autonomy by allowing
them to use an administrative unit where allocation of labour is governed by a set of rules and
procedures. It can be said that the lower

Studying in Uk Essay
Studying in UK
By
Group 6
Kingsley Ibeji1101620
COURSE TITLE:Communication in Business
April 6, 2011
Table of Content
1.0 Executive summary..................................................................2
2.0 Introduction.............................................................................3
3.0 Findings.................................................................................4.
3.1 Expectation role from teacher/ student ........................................5
3.2 Ethical challenges/ policies........................................................5
3.3 Method of assessment as it defer................................................6
3.4 Ability to meet up cost by working part–time...................................6
3.5 Ability to imbibe time management policy......................................6
3.6 The Culture shock phenomenon..................................................7
3.7 Different strategies of persuasion as it differs in the UK...................7
4.0...show more content...
All this are embedded into the social well being of a student studying in the UK. Academically, there
are other areas that have one effect or the other that pose as challenges, and of which is absolutely
paramount to every other thing.
In this report, we intend to look deep into various issues and expectations observed during our
studying in the UK
.
1. Expectation role from teacher/ student
2. Ethical challenges/ policies
3. Method of assessment as it defers from what they are used to.
4. Ability to meet up cost by working part–time
5. Ability to imbibe time management policy
6. The Culture shock phenomenon
7. The various strategies of persuasion as it differs in the UK
3.0 FINDINGS

To study in the UK is an excitement to every student. Being a student in the UK has enough
challenges especially when you may want to complicate things like falling ill and not having a
national insurance or not even registering with the national health insurance scheme. It is indeed an
interesting thing to study in the UK, but everything has

Essay On Asda
Asda is the UK's second biggest store. It was established in 1949 under the name of Associated
Dairies and Farm Group yet abbreviated this to Asda in 1965. It is a retailer centered around
offering nourishment, garments, gadgets, toys, home decorations and general stock. Asda likewise
offers a scope of extra services, for example, Asda Money budgetary services.
In 1999 Asda turned into an auxiliary of Walmart, the biggest store chain on the planet. This
empowered Walmart to enter the UK showcase additionally gave Asda access to the full scope of
ability of the Walmart organization. Walmart right now utilizes more than 2 million partners
worldwide in 27 nations. In UK, Asda is one of the largest employers with more than 175,000
associates working over its numerous organizations. These incorporate an assortment of parts in its
Superstores, Supermarkets, Home Office, Distribution, George and Asda Living. Asda keeps on
growing its operations in the UK and as of late procured various stores...show more content...
The Walmart way may not be the best individual's administration technique over the world and the
guardian needs to shape eco–frameworks in the diverse nations it works to guarantee that the
neighbourhood representatives are enthused and pleased to work for the organization. The hubris on
the Americanism of each store over the world needs to change to a particular settlement for national
and territorial societies and ethos.
The social introduction of each nation the organization works in must not just consider the shopper
conduct of the nation, additionally the general human or worker behavioural angles too. The
droning of the organization song of praise in the morning was not got well by German specialists
since they felt humiliated by singing in broad daylight, a social misreading. The worth frameworks
inside the way of life of the association must be touchy to the nearby culture and

The Media Regulation Of The Uk
The media regulation in the U.K. is more extensive compared to the U.S. Ofcom is an independent
regulator and competition authority across television, radio etc. The PCC, also an independent body,
deals with complaints from members of the public about editorial content of newspaper and
magazines. The behavior of media is far more regulated in Britain compared to the U.S. In U.S. the
views can complain about the content to individual media outlets but in Britain the complaints are
published on various governmental website making it more visible. This means that the impact of
government regulation is more evident in British media than in the American media.
BBC is the only media outlet that is not funded by any organization or advertisers. Anyone who
owns a television has to pay the license fee, which helps fund the BBC. In the most recent famous
case, Prime Minister Tony Blair 's administration became furious over a report by a BBC freelance
correspondent that the Labour government had "sexed up" the evidence of weapons of mass
destruction in Iraq in order to build public consensus for sending British troops to war. Although it
later became apparent that evidence of these weapons was inconclusive, an inquiry into the matter
(which also involved the suicide of a government official responsible for unauthorized comments)
led to the resignation of both the head of the BBC Board of Governors and the BBC
director–general (Hutton Inquiry, 2004; Dyke, 2005). In a study of the

The Meaning of Service Essay
The Meaning of Service
Service is a word used constantly. The word service has an impression on many people. For
example; people who work as lifeguards view their work as a service to the community. Naturally,
based on working as a lifeguard their definition of service would be an action beneficial to the
well–being of others. Not surprisingly, a similar definition was found in the Oxford English
Dictionary (OED). Service is described in the Oxford English Dictionary as "the action of serving,
helping, or benefiting; conduct tending to the welfare or advantage of another; condition or
employment of a public servant; friendly or professional assistance." Furthermore, in Webster's Ninth
New Collegiate Dictionary, service is...show more content...
A service berry is "any one of various American trees or shrubs of the genus Amelanchier"
(Dictionary of Americanisms). The second definition was one many may not have recognized
right away. Service is "public worship according to form and order" (OED). After people read this
they think, of course! People are always saying "are you going to attend service on Sunday?" Many
immediately think the word service means providing for another and completely forget by attending
mass they are performing a service to a higher being.
Becoming so firmly planted in one definition of service people tend to ignore its other uses. A
strong attachment to one definition or another can be attributed to working as a lifeguard or work
with other programs like YouVote. With YouVote, participants are helping and benefitting others by
providing them with information important to upcoming elections. By providing people with
information it helps them along their way to making an educated decision when they vote. Working
with YouVote has helped to extend the definition of service to all persons who help or serve others
like; waitresses, teachers, lifeguards, doctors, lawyers, coaches, and the government. The
government continuously provides "service" to our country, or at least they try. The many readings
in WRA135 class have shown the government needs to provide more service to those in need like
all those living below the poverty line and/or on

Medicines Act Of 1968 And The Uk
In the UK, there are more than 1 billion scripts prescribed and dispensed every year (HSCIC,
2013). There are over 12,000 pharmacies in the UK, and approximately 1.6 million people visit a
pharmacy every day (HSCIC, 2013). It is therefore natural to assume that between these 1 billion
prescriptions, an error or mistake will be made. Current studies suggest that of all the dispensed
medicines, there are approximately 0.01–3.32% errors made in community pharmacy and 0.02–2.7%
in hospital pharmacy (James et all, 2009).
The rules and regulations surrounding dispensing errors in the UK are governed by the Medicines
Act of 1968 'the Act', and the Health Act 1999, which legislates the General Pharmaceutical Council
(GPhC) through the Pharmacy Order 2010. The Act is an Act of Parliament which governs the
control, manufacture and supply of medicines in the UK. It was introduced to help control the use
of medicinal compounds and to increase patient safety, although much of it has been modernized
and repealed. It also gives power to the courts to charge any dispensing mistakes as a criminal
offence.
Section 64 (1) of the Act states that "No person shall, to the prejudice of the purchaser, sell any
medicinal product which is not of the nature or quality demanded by the purchaser (The Medicines
Act, 1968). This essentially means that every time a patient is accidently handed a wrong medicine–
one that was not on the prescription, the pharmacist faces not only disciplinary action,

Best Writer On A Cheap Essay Writing Service
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Academic writing is an integral part of practically all college courses in the UK and the US and is
crucial in determining how successful a student's performance will be during his studies. Yet many
students are poor writers and feel stressed and overwhelmed when facing daunting writing
challenges. They often find it hard to cope with extremely tight deadlines for numerous college
essays, term papers, literature reviews, business plans, research proposals, etc. that they are usually
assigned to write in different classes simultaneously.
That's why many of them take advantage of using modern technologies and look for affordable
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English 112 Week 1 Reflection
In this portfolio, I have included a variety of pieces that displays my strengths and weaknesses in
my work. As I come to the end of the semester and reflect on my work in your English 112 class, I
can see how I improved as a writer. English 112 has taught me many things and has helped me
develop more skills as a reader. I have completed several assignments this semester such as readings,
journals, multiple essays, and an oral presentation. My portfolio includes "All in the Family",
"Trapped Treasures", "A Student Is More Than a Number", a chosen revision of "Trapped
Treasures", my journals reflection, my personal essay reflections, my annotated bibliography, and
lastly my self–assessment sheet.

CHAPTER II REVIEW OF RELATED LITERATURE Various literature, thesis, and theories
were carefully read and studied by the researchers to synthesized and relate different scholarly
articles, journals, and other reference material to the present study entitled Customers
Satisfaction to the Service of Dasmarinas Water District. These related literature and studies gave
concrete foundation to the research. Related Literature Customer and Service According to Okoli
(2007), customer is anyone who approached the provider to satisfy his/her needs while service is
the trade between provider and customer that has the responsibility to create or destroy the
organization. In line with service is quality, which depend on the result of the customers'
comparison between expectations about service and perceived performance (Islam, 2011).
Service is different from product, and it is classified into three service dimensions, such as:
intangibility, simultaneous delivery and customer participation (Ojo, 2011). For Proompow
(2013), he defined service quality based on its important factors, where he stated that: "The
important factors of the service quality form the word SERVICE. That is 'S' stands for
satisfaction, 'E' stands for expectation, 'R' is readiness, 'V' is value, 'I' is Interest, 'C' is courtesy
and 'E' is efficiency." Customer Service From the words customer and service, customer service
means going beyond what is expected in doing ordinary way and adding value and integrity to

Descriptive Essay On London
London: A Land of Infinite Attraction
London is one of the biggest urban areas on the planet with a populace of 8 million individuals. It is
a main worldwide city of society, style, money, legislative issues and exchange and stays a standout
amongst the most went to city by global sightseers on the planet. London is seemingly the best city
on the planet. For hell's sake, it certainly is. On the off chance that London's objective had been to
effectively combine a limitless measure of notorious sights, structures and attractions into one spot,
bravo!
The city contains numerous renowned historic points and getting around is simple. The acclaimed
London Underground, otherwise called the Tube, is a standout amongst the most broad tram systems
on the planet. Go along with us, then, as we investigate at those London–based vacation...show more
content...
The focal landmark inside the square is a solitary tall segment on which the figure of Nelson stands
looking over London. His landmark is encompassed by four monster lions and a progression of
expansive wellsprings. Trafalgar Square (tube: Piccadilly Station) is a standout amongst the most
well–known city squares on the planet and has turned into a social and political area for visitors and
Londoners alike.
London Eye
Arranged on the banks of the River Thames and few minutes from the Shaftesbury Piccadilly, the
London Eye is a gigantic, 135 meter high perception wheel conveying 32 outside glass–walled cases.
It offers fabulous perspectives over focal London. The wheel does not for the most part stop to
tackle travelers as the revolution rate is ease sufficiently back to permit travelers to stroll on and off
the moving containers at ground level. It is the most famous paid vacation destination in the United
Kingdom, went by more than 3.5 million individuals every year.
Buckingham

The United Kingdom Essay
The United Kingdom London is the capital of the United Kingdom. It ranks as one of the
world?s most historic cities, tracing its roots back nearly 2000 years. London has long been a
great world port and trading center. The port of London consists of two huge docks and 43 miles of
wharves along the Thames River. London also has a remarkable transportation system.
Expressways, and underground and surface railways carry more than one million commuters
between the outlying areas and central London each workday. More than 350,000 commuters travel
by subway, about 400,000 take surface trains and more than 100,000 go by bus. About 100,000
people drive their cars to work. The London subway system (the ?tube?), is the largest subway
They import and export more than any one country in the world. Community members have
abolished all tariffs and most other obstacles to the free movement of goods, services, or capital
among themselves. Community members participate in the European monetary system (EMS). The
EMS encourages trade and investment among community members by stabilizing the exchange rates
of its member?s currencies. The European Community has helped increase the economic welfare of
its member?s citizens. Members of the European Community enjoy many significant advantages.
They are able to exchange goods, tariff free, which is an essential element of their economic growth.
One other significant benefit of the community is the EMS, as it stabilizes the exchange rates of the
countries in the community. Since the 1950?s, community members have enjoyed significant
economic growth. The UK is an unparalleled member of the European Union and Europe?s most
attractive location for international business. It accounts for more than a third of global investment
in the European Union and some 40% of the total from the US and Japan. Within Europe itself,
cross–border investment in the UK far exceeds that of any other country. TheUnited Kingdom is one
of the world?s greatest trading powers. The UK?s main trading partners are France, Germany, the
Netherlands and the United States. In addition, the United Kingdom is one of the United States?

British Education System
The development of the British education system and the impact of this development on UK culture
and society
From 4416 cities, 195 countries and 7 continents Britain is thought to be one of the worlds most
exceptional and fascinating countries to be educated in. In Britain education first began emerging
around 1680s, from then onwards the British education system has continued to develop till this day.
This has meant that the UK's education system has become a very successful and inclusive system.
According to (Aftab Ali 2016) Britain is thought to have one of the world's strongest higher
education systems. Second after the USA with a score of 98.5. Also, (Aftab Ali 2016) mentions that
"European countries emerge as the most–featured than any other continent." This means that Europe
has a global reputation in the eyes of international students. As a result of this global reputation
students are attracted to studying in the UK. Furthermore, this essay will discuss the development of
the British education system over the last 150 years and it will evaluate the impact of this
development on culture and society.
The first set of schools and the main education acts that shaped the British education system existed
in the 19th century. During the early 19th century there wasn't an appropriate state provision system
for the UK's education. However, later in 1870 the Elementary Education Act was introduced to
create elementary schools to educate children between the ages of 5

Loathing in London: Ambiguity, Allusion, and Diction in William Blake's "London" Overall the
poem entitled, "London" written by William Blake is extremely malicious and devious. This poem
has nothing about "London's" rich history or beauty. Primarily this poem is about filth. This poem
includes talk about child prostitution, child labor, . "London" is a culmination of everything and
anything that Blake feels is wrong with the city of "London". Never does Blake mention the
simplicity or elegance of the river of Thames in the evening. Primarily Blake sends out a public
service announcement to the people of "London" about the demeaning conditions of his city.
William Blake uses the literary devices such as ambiguity, allusion, and diction to express the
horrors of "London". Ambiguity is used in "London" in line 16 of the poem where it states, "And
blights with plagues the marriage hearse"(16) when thinking of the word hearse people think of
the vehicle for conveying the coffin at a funeral. However, in this case the word is used to describe
their decaying and dying marriage that will eventually, be sent to the grave. The marriage is being
sent to the grave because the husband was given an STD by the wife. The word hearse in this poem
is very unclear and uncertain. Nonetheless, ambiguity is being used to describe the horrors of
"London". Following ambiguity, the next theoretical term that is describing the horrors of "London"
is the term Allusion that stands for

How Effective Is Separation Of Power In The UK?
Introduction
Argument 1
The social composition of the judiciary doesn't matter, judiciary operates under parliament.
Parliament is under control
Separation Of Powers
Under the British constitution, parliament is sovereign. This means, amongst other things, that
Parliament has a monopoly on making and amending laws. The British constitution, and the three
functions of government which operate it often falls short of creating a definitive separation.
Separation of powers refers to the idea that the major institutions of government should function
independent of each other, in a utopian world there should aim to be a balance between the Crown
and Parliament. In practice however, separation between the executive and legislature is near enough
non–existent, an example being that government is made up almost entirely of MPs. Contrast this
with the USA where no member of Obama's government is equally a member of congress.
However, the USA does have a codified constitution, a constitution written to delegate a clear
separation of power. As we are well aware the UK doesn't have such a constitution, the rules that
The literal rule is the traditional English approach, if a court follows the literal rule they are
complying with the exact words of parliament, thereby upholding the key constitutional principle of
parliamentary sovereignty which says the courts cannot challenge what parliament has passed. The
purposive approach however seeks to get away from the artificial consideration of language and to
instead seek to find the purpose behind the act. However, it does not fit well with the idea of
parliamentary sovereignty. The courts have the ability to say what they think Parliament meant
rather than just applying the words of an

Customer Service Essay examples
Companies are misguided nowadays by the notion that customers depend on them, when the truth of
the matter is that companies are dependent on those customers. Customer satisfaction and customer
loyalty is now essential for a business or company to survive. So what is the difference between
customer satisfaction and customer loyalty and how to companies and or business achieve this? Also
when you have difficult customers how do you achieve customer satisfaction?
It's essential that companies or businesses today listen to their customers. No company or business
today can afford to disregard the importance of customer satisfaction and loyalty. Aren't they the
same thing? No, they are absolutely not and they are enormously...show more content...
Customer loyalty is much harder to obtain that customer service satisfaction. The most important
first step is to satisfy the customer by meeting their expectations. Customers only give a company
one chance and if they aren't satisfied they will not do business with that company again, as well
as tell others of their experience. The next step would be to exceed the customer's expectations. If a
business goes above and beyond to assist the customer they begin to build loyalty. The next step is
to truly surprise the customer. In order to dominate the marketplace the company must find a way to
make them selves stand out with their product or service, accompanied with phenomenal customer
service. Once this has been done customer satisfaction and loyalty will be gained. "Acquiring a new
customer can cost four or five times more than keeping a current customer" (Bestmark, 2013). So it's
essential to keep the current customer's happy and coming back for more.
Some of the ways that businesses can build loyalty would be by offering loyalty programs,
Interacting with customers, surveys, creating institutional ties, and personalized marketing. Another
way to build loyalty is to treat your employees so well that they treat your customers well. If you
have happy employees they will treat your customers happy. "The link between satisfaction and
loyalty however is not proportional" (Kotler, Keller, 2009, p71), so businesses must

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