How AI can change wealth management as we know it. There are 120 Robo-advisors globally, how can new developments in AI transform the digital client experience and supercharge financial advisors? This was presented as a keynote speech during FINNOVASIA 2017 in Hong Kong by CEO, Nathan Stevenson. All content is original copyrighted Forwardlane content unless otherwise credited.

1. S m a r t e r C o n v e r s a t i o n s i n F i n a n c e
Nathan Stev ens on
CEO, Founder
@Forward_Lane

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Robo is forecast to be 10% of global
wealth management.
AI is set to
transform the
90%
ROBO &AI

4. F O R W A R D L A N E
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HERE’S WHY
3 Days – All human Go
knowledge
21 Days – Beat the Master, Alpha Go Master
40 Days – Won 100-0 Alpha Go
Source:Nature Journal, DeepMind

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HERE’S WHY
Source:Nature Journal 2017, DeepMind

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5 images
per second
Monday, September 25, 2017
537 images
per second
100x human
Source: Nvidia

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Breakthroughs in hardware and algorithmic design bring new capabilities for
financial services
Machine Comprehension Hyper-personalizationNatural language
understanding
Next-gen Conversation
Agents
Financial Stories connected around
meaning, provides insight into
portfolio
Rich, Netflix like digital client
experiences

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How to provide a
Differentiated,
Personalized experience
at scale?
New Generation
New Expectations

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Personal Digital Experiences are important for 82% of consumers

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119 Robo’s
worldwide
What is beyond
robo?

11. Multi-disciplinary team of
Quantitative Strategists,
Wealth Specialists, and
PhD-Level Technologists
Award-winning Cognitive Finance startup
Featured 4x in Q2/3 ’17
• AI in Fintech top 16
• Global RoboAdvisory
• Banking Incumbents
• Future of Fintech 2017
F O R W A R D L A N E

12. Powering Personalized Insights and Expert
Conversation
For Wealth Managers,
Asset Managers and Insurers
F O R W A R D L A N E

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Digital Wealth v3.0 – the Ambient Advisory experience
Hyper-personalized
Next-gen conversation
Dynamic Digital
Engagement
Big Data
Prospecting
Automating
Human Intelligence

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Engagement Models v1.0 & v2.0– Man vs Machine
Human-Advisor Robo-Advisor

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Evolving Engagement Models v3.0 – Man + Machine
Coach + Digital Digital + Concierge
Human Robo

16. Meet Su
A high-performing relationship manager
for a top wealth manager with offices in
Hong Kong, Shanghai and Singapore
F O R W A R D L A N E

17. Her Clients
Expect the best
personalized service
– digital and in person
F O R W A R D L A N E

18. F O R W A R D L A N E
CIO Views,
Research
CRM Notes
Products
Relevant Stories
Client Interests
Investments
Why Private Banking works

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We’re Reaching Peak Human Capacity
Source: AITE GROUP,2017

20. CIO Views,
Research
CRM Notes Products
Trending
Stories
Client Interests
Portfolios
F O R W A R D L A N E

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Breakthroughs in hardware and algorithmic design bring new capabilities for
financial services
Machine Comprehension Hyper-personalizationNatural language
understanding
Next-gen Conversation
Agents
Financial Stories connected around
meaning, provides insight into
portfolio
Rich, Netflix like digital client
experiences

22. Aggregate Synthesize Personalize Scale
F O R W A R D L A N E
Synthesize Data with an Intelligence Layer

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Hyper-PersonalizationwithNaturalLanguage Reasoning
CIO Views,
Research
CRM Notes
Products
Trending
Stories
Client
Interests
Portfolios

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Next-Gen Conversation
Machine Comprehension Hyper-personalizationNatural language
understanding
Next-gen Conversation
Agents
Financial Stories connected around
meaning, provides insight into
portfolio
Rich, Netflix like digital client
experiences

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Next-Gen Conversation - Machine Reading and Comprehension
“It is equipped with a dynamic long-term
memory which allows it to maintain and
update a representation of the state of
the world as it receives new data.
For language understanding tasks, it can
reason on-the-fly as it reads text, not
just when it is required to answer a
question or respond”
Published as a conference paper at ICLR 2017

26. Next-Gen Conversation with Context
Reduce time spent preparing for meetings
Higher ROI on Active Advisory Time
Smarter, Contextual supercharged advice
Next-generationDigital Client Engagement
F O R W A R D L A N E

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Big Data Prospecting
Machine Comprehension Hyper-personalizationNatural language
understanding
Next-gen Conversation
Agents
Financial Stories connected around
meaning, provides insight into
portfolio
Rich, Netflix like digital client
experiences

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Big Data Prospecting

29. Uses Cases Digital Wealth Management
ForFinancial Advisors (B2B) ForRobos& End Investors (B2B2C)
Premier Digital Client Portal &
Apps
Layer in personalized intelligence,
smart Q&A and aggregation for an
engaging experience
Next-Gen Digital Client
Experience
Deliver just-in-time insights via
mobile applications and provide a
“pull-channel” to gain direct access
to the firm’s collective insights
Event-driven & Factor-based
Insights
When major events happen, what
do I need to know, and how does it
relate to me
Personalization of Content News, research, articles tailored to
the end client
Besmart and responsive to client
queries
Just-in-time market insights and ever-
green product, thematic and research
insights
Augmented Intelligence / Personalization
Proactive
Prioritization
Predictive Analytics to prioritize client
engagement
Instant Meeting Preparation Reduce meeting prep time through data
aggregation
AI Automation/ Productivity
Personalized
Client Reporting
Intelligent client reports with dashboard
analytics
Automated
Investment Proposals
Data aggregation & personalized stories
combined for proposal automation
Client Reporting / Proposals
F O R W A R D L A N E

30. • Beyond “Peak Human” - Extend my reach beyond whatis currently
humanlypossible– dynamicportfolio, factor, macro, eventanalysis
• Get Proactiveand Predictive –WhoshouldI speak with? What
shouldI say to them? Whathappened?Why?
• Becomean instant expert– expert Q&A focused onfinancial
products covering thousands of questions
What can AI do for financial advisors?
F O R W A R D L A N E
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31. • The “Ambient Advisory Experience” - ability to seamlesslypickup aconversation
across channels,immediatelypicking upwhereyou left off
• Personalized, data-driven advice -each timeI speakto my advisor(or robo) I get
the best the firm has tooffer in terms of intelligence,news, research
• Smart Conversational Interfaces -enableme to get information Iwant just as
easily asgoogle
• Omni-channel, 24x7, Pull-based engagement –customer experience
transformation
What can AI do for the Customer?
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32. S m a r t e r C o n v e r s a t i o n s i n F i n a n c e
Nathan Stev ens on
CEO, Founder
www.forwardlane.com