AccelOps & SOC-NOC Convergence


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Market forces and internal business requirements are driving the convergence of the SOC and NOC within the data center

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AccelOps & SOC-NOC Convergence

  1. 1. How IT Accelerates Business SOC – NOC Convergence “Why Monitoring is Not Enough” © 2009 AccelOps, Inc.
  2. 2. Increasing Data Center Complexity Technology Virtualization, network storage, VOIP and web applications Access VPN, mobile, WAN, LAN, wireless, security People Distributed, specialized, fewer resources, lower budgets Process ITSM adoption – control, administration, and monitoring of the entire infrastructure – supported by standards (COBIT, ITIL, ISO, etc.) Tools Multiple point tools, bolt-on with expensive integration points, maintenance (C) 2009 AccelOps, Inc. 8/4/2009 2
  3. 3. Current State Resolution Process “All hands on deck” Multiple people, systems, consoles, data sources, … Synchronous communication challenging No “single source of truth” Outcomes Extended root-cause analysis Decreased MTTR Datacenter Help Desk SOC, NOC Systems, Application SLA’s not achieved Director Admin Mgmt. Unhappy customers (C) 2009 AccelOps, Inc. 8/4/2009 3
  4. 4. What is Needed Cross-domain visibility Network, systems, security, applications and identity Understanding of interdependencies Element relationship to applications and business services Rapid, comprehensive information access “A single source of truth” Aligned systems, tools Seamless Cost-effective A single pane of glass… (C) 2009 AccelOps, Inc. 8/4/2009 4
  5. 5. Why SOC − NOC Convergence Optimize resources Align stakeholders, systems, tools, information Procedures Controls Workflows Reporting Improve SLA Decrease costs Increase responsiveness to the business (C) 2009 AccelOps, Inc. 8/4/2009 5
  6. 6. SOC/NOC Convergence − How Define critical capabilities Network operations Security operations Network fault tolerance Network behavior anomaly Switch/router configuration detection Sniffing troubleshooting Intrusion detection Systems monitoring Log management Network forensics Identify control/process gaps Network anomalies and system changes (underlying issue, vulnerability) Identity and location (who and where) Violation or incident impact on business (diminished means to understand impact) (C) 2009 AccelOps, Inc. 8/4/2009 6
  7. 7. SOC/NOC Convergence − How Alignment Organizational, standards, controls, policies Identify enabling technology Integrated tools vs. Point tools Complementary technology integration – e.g. Service desk (C) 2009 AccelOps, Inc. 8/4/2009 7
  8. 8. AccelOps & SOC/NOC Convergence Single-pane of glass for end-to-end visibility Cuts across networks, systems, applications and identity Proactive monitoring and efficient root-cause analysis reduces service downtime and optimize resources Correlate data from all components and domains (performance, availability, security) to derive root cause Integrated monitoring solution Performance, Availability, Change, Security, BSM Visualization, Enterprise Search CMDB Identity, location management Compliance automation (C) 2009 AccelOps, Inc. 8/4/2009 8
  9. 9. Information Please contact AccelOps at +1 (408) 490-0903, extension 1 Or visit (C) 2009 AccelOps, Inc. 8/4/2009 9
  10. 10. © 2009 AccelOps, Inc.